Complaints

The Patented Medicine Prices Review Board (PMPRB) reviews the prices at which patented medicines are sold by Rights Holders to wholesalers, hospitals, pharmacies, or others in Canada, whether those medicines are prescribed or sold over the counter.

Any complaint received about a patented medicine, both new and existing, from designated approved individuals will automatically lead to an In-Depth Review. This includes patented generics, patented over the counter medicines, and patented veterinary medicines.

The Guidelines for PMPRB Staff specify that the designated approved individuals and organisations who are able to submit complaints are:

• The Federal Minister of Health or any of their Provincial or Territorial counterparts; or
• Senior officials who are authorised to represent Canadian publicly funded drug programs.

If you are not an approved individual or organization and would like to forward your concerns to your relevant Minister of Health and/or Canadian publicly funded drug program, please consult the list of links to each provincial, territorial, and federal ministry of health website, which include contact information. The approved persons may then choose to submit the complaint to the PMPRB on your behalf.

For more information on the process and requirements for approved individuals and organizations to submit a complaint, please see “How to Make a Complaint”.