Troubleshooting

Experiencing difficulties accessing your account or looking for information about your application status? Review the information below for troubleshooting tips to resolve common technical issues and support resources.

Technical support

Login issues

Step	Action
1	Reset your password: Access the Sign in page. Select the Forgot your password? link below the Sign in button. Enter your email address and select Reset Password. Check that you have received an email from NoReply-AucuneReponse@hiringplatform.ca at the address you provided, and follow the included password reset instructions. We encourage you to add this address to your safe senders list. If you are still experiencing problems with the new password, type in the password rather than copying and pasting it from the email that was sent to you. Sometimes an extra space can be copied by mistake, which will render your password invalid.
2	If you are still having trouble, try the following: Enable your cookies. Delete your cookies. Update your browser to the latest version.

Account and application information

• Emails sent from NoReply-AucuneReponse@hiringplatform.ca are valid and secure. Add this address to your safe senders list to ensure delivery.
• Once signed in, you can access your account dashboard to view your applications and their status.
• A status of Complete confirms that an application has been successfully submitted.
• If a previously submitted application is not visible on your account dashboard, verify that the email address associated with your VidCruiter account matches the email address used to submit the application.
• Uploaded documents cannot be viewed within the system.
• Submitted applications are locked. Requests to update an application must be made before the posting closes.
• Instructions for requesting access to update an application are available on the How to apply page.

How to reach us

We are committed to providing accessible, responsive, and client-centred service throughout the Governor in Council appointment process. Select the contact information below that best matches your question or issue.

Application system (VidCruiter) support:

If you experience technical difficulties accessing your account, submitting an application, or using the system, VidCruiter support is available to assist you.

• 24/7 chat: Select the Send us a message button located at the bottom of the web page
• Email: support@vidcruiter.com

Hours of operation: Twenty-four (24) hours per day, seven (7) days a week