Statement from the Public Health Agency of Canada on the Canadian Radio-television and Telecommunication Commission’s decision to implement a national three-digit number for suicide prevention and mental health crisis


August 31, 2022 | Ottawa, ON | Public Health Agency of Canada

Suicide is a significant public health issue that affects people of all ages and backgrounds across Canada. Every day, an average of 12 people die by suicide in Canada. The Government of Canada recognizes the impact suicide has on families and communities, and is committed to ensuring that everyone in Canada has access to critical mental health resources and suicide prevention services, no matter where they live.

The Public Health Agency of Canada (PHAC) has been working to improve access to immediate suicide prevention and mental health crisis support. This includes examining the service delivery needs for a national three-digit suicide prevention number, as well as understanding anticipated demand. This number would be faster to dial, and would remove the challenge of looking up or remembering a 10 or seven-digit number. It will provide people across Canada with a phone number that is simple to remember, even in a time of crisis, so that they can easily reach out for help.

As the federal regulator for telecommunication services, the Canadian Radio-television and Telecommunications Commission’s (CRTC) determination in favour of introducing a three-digit line for suicide prevention and mental health crisis in Canada is a critical milestone.

In their determination today, the CRTC has decided that 988 will be the three-digit number used to access these services through both phone and text. 988 is easily recognized, and is consistent with the suicide prevention number recently introduced by the United States (U.S.), which also helps increase its recognition overall. PHAC is also working closely with our U.S. counterparts to learn from their experiences implementing their 988 service.

While work is underway to introduce 988 in Canada by November 2023, people can continue to access Talk Suicide Canada by calling 1-833-456-4566, 24 hours a day, seven days a week, or via text to 45645 in the evenings. This service offers bilingual crisis and suicide prevention support. For residents of Quebec, call 1-866-277-3553 or visit for support by text and online chat.

Canadians can access the Wellness Together Portal, as well as its companion app PocketWell, for free 24/7 educational content, self-guided therapy, moderated peer-to-peer support, and one-to-one counselling with qualified health professionals to support with mental health and substance use.

Hope for Wellness provides immediate emotional support, crisis intervention, or referrals to community-based services to access experienced and culturally sensitive help line counsellors for Indigenous Peoples at 1-855-242-3310.

Children and young adults in Canada in need of mental health supports and crisis services can contact Kids Help Phone. Text CONNECT to 686868 from anywhere in Canada, any time, about anything.

As we prepare for the introduction of 988 in Canada, PHAC is pleased to announce that the Centre for Addiction and Mental Health (CAMH) has been selected as the organization to lead coordination of service delivery for the national three-digit number. As a first step, CAMH will develop partnerships and collaborations with key organizations across Canada to start building capacity, and engage with stakeholders to inform the scope and requirements of a timely, quality service.

CAMH’s new role in leading the development of 988 service delivery in Canada builds on their experience delivering Talk Suicide Canada, previously known as the Canada Suicide Prevention Service. In addition to supporting CAMH’s work, PHAC will also be engaging stakeholders from a range of sectors, Provinces and Territories, Indigenous partners, public safety officials, People with Lived Experience, crisis services, and mental health experts on the scope and service delivery elements to ensure 988 will be operational by the date indicated in the CRTC decision of November 30, 2023.

The Government of Canada will continue to do whatever it takes to provide people across Canada with the best possible mental health and crisis intervention supports and resources.


Media Relations
Public Health Agency of Canada

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