Contact the Public Health Agency of Canada

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COVID-19 telephone

Hours of operation are from 8 am to 8 pm ET, Monday to Friday, closed on statutory holidays.

Interpretation services are available in 200+ languages.

COVID-19 information line:

Teletypewriter (TTY): 1-800-465-7735
(Monday to Friday, 8 am to 8 pm ET)

Fraud alert: This number is for inbound calls only. It can't make calls. Calls that appear to come from this phone number are fraudulent and were not placed by the Government of Canada.

Don't give out personal information if you didn't initiate the call.

Callers who have received a suspicious telephone call can report it by contacting the Canadian Anti-Fraud Centre.

Contact form for inquiries

The Public Health Agency of Canada does not provide individual medical advice. Consult your health care provider for appropriate care and advice about diseases and conditions. Also do not submit personal documents or information, such as medical records or passports.

Privacy statement

The personal information you provide to the Public Health Agency of Canada will be collected by the Executive Correspondence Unit. This is done under the authority of the Department of Health Act and handled in accordance with the Privacy Act.

Why we collect your personal information

The Public Health Agency of Canada will follow up with you about the questions or comments that you submit. This is the only reason why we ask for this information.

Sharing your personal information

Your personal information may be shared with other federal institutions:

  • to adequately address your questions or comments
  • where the correspondence impact their roles and responsibilities

Omitting your personal information

If you choose not to provide the requested information, we will be unable to respond to you or process your inquiry.

Your rights

You have the right to access and request a correction or notation to your personal information. You also have a right to complain to the Privacy Commissioner of Canada if you feel your personal information has been handled improperly.

For more information

Response times may be longer depending on the complexity of the question or if we have a high volume of enquiries.

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Contact information


Public Health Agency of Canada
130 Colonnade Rd
A.L. 6501H
Ottawa ON K1A 0K9
Toll-free: 1-844-280-5020

Public Health Agency of Canada
1015 Arlington St
Winnipeg MB R3E 3R2

Media Relations line

Regional offices

British Columbia
Suite 218-757 West Hastings St
Vancouver BC V6C 1A1

Suite 815, Canada Place
9700 Jasper Ave NW
Edmonton AB T5J 4C3

Alvin Hamilton Building
1783 Hamilton Street, 4th floor, Room 400
Regina SK S4P 2B6

391 York Ave, Room 246
Winnipeg MB R3C 0P4

180 Queen St W
11th floor
Toronto ON M5V 3L7

Guy-Favreau Complex
East Tower
200 René Lévesque Blvd W
Montréal QC H2Z 1X4

Suite 1525, 15th floor, Maritime Centre
1505 Barrington St
Halifax NS B3J 3Y6

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