Recourse mechanism

You may ask for a rescore if you have concerns that the result you received does not reflect your performance during the test or if you believe that the test was not administered under favourable conditions. A rescore is the process whereby an assessor other than the one who administered the test listens to the audio recording of the test and rates the linguistic performance without knowing the result originally granted. If the second rater disagrees with the original result assigned, the quality assurance unit for the assessment makes the final decision on the result of the performance.

Please note that after a rescore, the new result (whether it is higher, lower or identical), becomes the valid and official result entered in the test results system.
You must initiate the rescore request, in writing, within 10 business days after the results were sent to the organization that requested the test, via the departmental human resources officer that submitted the request for testing.

You may also file a complaint if you believe that the test was not administered under favourable conditions. To request a retest due to unfavourable testing conditions, send an email to cfp.tco-cq-qc-top.psc@canada.ca. This will be forwarded to the manager of the Oral Language Assessment quality assurance unit for action.

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