2022 Deputy Minister's Transition Book: Integrated Business Plan

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Message from the deputy minister and associate deputy minister

We are pleased to provide Public Services and Procurement Canada’s (PSPC) Integrated Business Plan (IBP), April 1, 2021 to March 31, 2024. The IBP outlines the priorities the department is working to achieve over the next 3-year period as we continue embedding integrated business planning across the department to align our efforts and resources to meet departmental priorities.

This is PSPC’s second annual IBP. It has been shaped by the environmental context in which we operate and, in particular, reflects the impacts the novel Coronavirus (COVID-19) pandemic has had on the department.

PSPC has played an important role in supporting and protecting citizens and federal government employees. As the purchaser of goods and services on behalf of the federal government, PSPC has actively pursued the procurement of vaccines as well as personal protective equipment and related equipment and goods for more than a year. The Receiver General function has played a key role in assuring that Canadians receive government payments quickly and efficiently. The Translation Bureau has provided increased volumes of translations and interpreters have supported the new virtual parliamentary context. These are but a few examples of the impact that COVID-19 has had on our work, and the impact PSPC has had in supporting Canada’s response.

The department had to refocus resources on emerging issues in response to the outbreak. We must continue to be prepared to respond quickly to issues as they arise given the continued uncertainty of our operational context during the ongoing pandemic. The nature of our work also allows us to make key contributions toward economic recovery.

At the same time, we continue to make strides in meeting key Government of Canada priorities such as diversity and inclusion, accessibility, and Indigenous reconciliation and engagement. Work continues to advance on these commitments and other broad initiatives such as greening and service excellence, which cut across our diverse business lines with all branches and regions playing a part.

The priorities established in the IBP will guide our work activities over the next 3 years. These priorities help us, as One PSPC, deliver on our results for our clients and Canadians as we progress through these uncertain times. As we carry out activities in support of these priorities, there is a need to constantly assess where we can be more efficient in focusing our work.

Additionally, we are working toward a better future for PSPC employees. With over 17,000 employees across Canada, we consider all of our team members to be our greatest assets. We are supporting employees in adapting to our new reality through regular consultations on what they need to do their work, how we can improve based on our recent experiences, and how they would like to work in the future. Their feedback informs our plans and way forward. We have also ramped up support services and implemented flexible work arrangements and workspaces, making sure that we are supporting their health, safety and well-being every step of the way.

About the Integrated Business Plan

What’s new

The Integrated Business Plan (IBP), April 1, 2021 to March 31, 2024, is Public Services and Procurement Canada’s (PSPC) second annual integrated business plan. The plan has been streamlined to focus on results and priorities, and provides a more concise summary of the mandate of each core responsibility and corporate enabler. The IBP will continue to evolve as the integrated business planning process matures over time.

Introduction

Integrated business planning plays a fundamental role in creating a culture of One PSPC by promoting collaborative information sharing and collective decision making to support better resource management. The Integrated Business Plan is intended to strengthen transparency and alignment across PSPC by establishing a set of priorities to anchor departmental activities, defined as deliverables in the IBP, over the next 3 fiscal years for each core responsibility and corporate enabler.

Core responsibilities, the enduring functions and roles performed by the department, are described in PSPC’s departmental plan and departmental results report. PSPC core responsibilities 1 to 4footnote 1 are:

  1. Purchase of goods and services
  2. Payments and accounting
  3. Property and infrastructure
  4. Government-wide support

Corporate enablers are groups of related activities and resources (internal services) that support operational programs to deliver on their priorities and/or required to meet corporate obligations in accordance with their functional authorities. PSPC corporate enablers are:

  1. Management and oversight
  2. Communications
  3. Human resources
  4. Financial management
  5. Information management/information technology

Through the implementation of regular reporting, it is possible to track and evaluate progress against deliverables in the plan. This provides an overall measure for how the department is progressing towards meeting its priorities and provides a basis upon which to assess which deliverables, and their associated priorities, are at risk.

Departmental risk

Risk is an integral part of the conversation when establishing and implementing departmental priorities. Risks can be unique to a specific program or activity, but most are interconnected across PSPC’s business and service delivery lines. Delivering high-quality, economical, and timely services depends on the department’s capacity to identify, manage, and monitor opportunities, challenges, interdependencies, and impacts on internal and external stakeholders.

PSPC is continuing to mature its risk management culture. The Integrated Risk Management Framework (available to Public Services and Procurement Canada employees only) is intended to help employees across PSPC better understand and navigate the challenges and opportunities that may exist in the context of their work and how risk information can contribute to planning and priority setting. Following the principles and practices of the Integrated Risk Management Framework, information on risks and their management is collected through the Evergreen Departmental Risk Profile and branch and region risk registers. This information is used to inform the IBP and forms part of the approach to report against the plan’s progress.

Where we are going

Public Services and Procurement Canada operating context

Public Services and Procurement Canada’s (PSPC) work and its identified priorities are influenced by the external environment, including COVID-19, and other emerging national trends.

Since March 2020, the COVID-19 public health crisis has impacted all facets of society, and the effects of the pandemic continue to be felt by the department as it responds to the needs of federal government employees and Canadian citizens.

In addition, a minority government brings with it heightened scrutiny of government operations and increased requirements to produce information regarding operations, decisions, and expenditures. In the pandemic context, supporting the operations of Parliament has meant shifting to virtual and remote work arrangements.

Social, economic, political, environmental, and technological trends also impact the department’s priorities, activities, and ways of working. Examples of these trends include:

  • increasing numbers of young workers entering the workforce
  • Canadians’ increasing awareness of systemic racism and discrimination
  • the economic effects of the pandemic such as disrupted global supply chains
  • climate change
  • advances in artificial intelligence

To adapt to the changing environment, PSPC is working to equip the department with the right skills, knowledge, and capabilities needed to meet evolving expectations.

The department also contributes to Government of Canada priorities as outlined in the minister’s mandate letter. On January 15, 2021, the Prime Minister issued a supplementary mandate letter to the Minister of Public Services and Procurement, listing 9 responsibilities in addition to those specified in the mandate letter of December 13, 2019. These commitments outline further responsibilities and prioritize key areas of focus to address COVID-19 and ensure Canada’s strong economic recovery.

As directed in the minister’s supplementary mandate letter, PSPC will procure leading vaccine candidates and critical supplies for the country, support the distribution of vaccines and tests in the provinces and territories, and reinforce international efforts to ensure people around the world have access to health interventions against COVID-19.

The department will also continue to:

  • increase the diversity of bidders on government contracts
  • explore enhanced flexibility in working arrangements for federal public servants
  • work towards updating and replacing outdated information technology (IT) systems while modernizing the way government delivers benefits and services to Canadians
  • advance federal emissions reduction, resiliency and greening government initiatives aligned with the Greening Government Strategy

The commitments from the Minister of Public Services and Procurement Mandate Letter and Supplementary Mandate Letter are summarized in Annex A: Minister of Public Services and Procurement mandate commitments.

Did you know

Western Region is working with provinces and energy suppliers to develop a strategy to power federal buildings with 100% clean electricity, where available, by 2022. Western Region is well-positioned to contribute towards this mandate letter commitment and is actively procuring clean electricity in Alberta, with its deregulated energy market, directly through a power purchase agreement and renewable energy credits on behalf of federal entities that are consuming electricity outside of Alberta. The region is also negotiating with SaskPower for an arrangement to supply federal assets with renewable energy in Saskatchewan.

Corporate priorities: Shaping Public Services and Procurement Canada’s future

Diversity and inclusion

PSPC is proud to foster a diverse and inclusive workplace, where opportunities are provided for all employees to succeed. PSPC is taking action along 3 themes:

  • shifting towards a more inclusive culture
  • strengthening representation
  • building for the future by updating its policies and programs

PSPC has made it a priority to take action to combat racism and discrimination, bolster equity and foster inclusion. PSPC’s approach to diversity and inclusion includes acting with resolution to remove known barriers to inclusion and initiating and maintaining a dialogue with diverse groups to refine departmental actions based on their lived experiences on issues related to all forms of discrimination within the department.

In October 2020, an Employment Systems Review was conducted. The results will provide a clear way forward on how to conform to existing legislation and address barriers to inclusion within the department’s policies, programs and initiatives.

In December 2020, a task force on anti-racism, diversity and inclusion was established to carry out employee engagement and outreach. The task force is working closely with PSPC’s Accessibility Office and the Reconciliation and Indigenous Engagement Unit to ensure its alignment with both the departmental Accessibility Plan and the Reconciliation Framework and Strategy.

To complement the Task Force, an advisory council was created and is comprised of equity group members and key stakeholders. This advisory council will strengthen the cultural competence and policy expertise at PSPC. PSPC is also allocating funds to each of its diversity employee networks for full time resources to enable them to mobilize, organize and represent their communities’ interests to senior management through the advisory council.

The Human Resources Management Corporate Enabler is responsible for delivering strategic people management programs and services that support a diverse workforce and an inclusive and respectful work environment at PSPC. PSPC is developing performance measures and assessing where improvements can be made over the next four years to meet employment equity goals. PSPC is also developing strategy to partner with civil society groups, employment organizations and communities across the country to facilitate the recruitment and retention of qualified diverse talent.

Actions being taken within the department that support diversity and inclusion are listed as deliverables in Annexes D, E, and F. Some examples of activities being carried out over the fiscal year include:

  • establishing a new mental health strategy
  • increasing flexibility and innovation in talent sourcing, such as national recruitment and more flexible employment arrangements and work location to support timely recruitment, mobility, and diversity and inclusion
  • developing and implementing a renewed Diversity Action Plan aligned with Deputy Minister commitments on diversity and inclusion, which will include an overarching strategy to support employment equity groups, including:
    • specific/tailored strategies for Visible Minorities
    • Indigenous Peoples
    • Persons with Disabilities
    • Women in accordance with the Accessibility and Reconciliation agenda
Did you know

The Office of the Ombud for Mental Health is an independent, neutral and confidential resource at PSPC. The office can serve as a central point of contact for PSPC's programs and services as well as external resources on mental health. It also addresses concerns and makes departmental recommendations for improvement in its annual report to the deputy minister and rolls out various initiatives that put people first.


The Quebec Region is in the process of obtaining the 3 levels of healthy enterprise recognition and the healthy enterprise certification (CAN/BNQ 9700-800/2020). A regional wellness coordinator (a new, full-time human resources position) was appointed and a Regional Wellness Committee was formed with members representing the region’s different activity areas. The committee is implementing 3 strategies from its annual action plan developed in 2020:

  • improve workload management capability
  • commit to the continuous, structured development of supervisors and managers, including succession employees
  • encourage employees to take care of their physical and psychological health

By aligning itself with recognized best practices, the Quebec Region is confident that there will be many positive effects on the overall health, work environment, management practices and work-life balance of its employees in the years to come.

Social responsibility

PSPC is building an inclusive and sustainable future in part by leveraging its role of common service provider for the Government of Canada. By advancing work in key areas, the department strives to create a positive impact on Canada. For example, PSPC works to increase the participation of small and medium-sized enterprises, as well as Black-, women-, and Indigenous-owned or operated businesses in federal procurement.

PSPC is also working to create a barrier-free, truly inclusive Canada in its built environment, such as office infrastructure, and in its procurement processes. PSPC has launched a plan to increase the awareness, understanding, and application of accessibility criteria in federal procurements, among both buyers and suppliers, and has established an Accessible Procurement Resource Centre to advance this plan and serve as a centre of expertise for accessibility in federal procurement.

To assess how diverse groups of women, men and non-binary people may experience departmental policies, programs and services, PSPC applies gender-based analysis plus (GBA+) throughout the lifecycle of its initiatives, from design to evaluation, to assess how diverse groups of women, men, and gender diverse people may experience departmental policies, programs and services. GBA+ is an analytical tool that informs decision making and helps develop better policies, better programs, and better services. GBA+ applies to all PSPC lines of business.

PSPC is leading by example through operations that are low-carbon, resilient and green. The department is committed to sustainable consumption and production, which requires a reduction in resource use, degradation, and pollution along the whole life cycle and supply chain of the materials and products consumed. Examples of green initiatives include the Energy Services Acquisition Program and the conversion of government fleets to zero-emission vehicles. More recently, Ontario Region developed the Ontario Region Low Carbon Roadmap, which serves as a planning tool for incorporating greenhouse gas emissions into portfolio management.

Actions being taken within the department that support social responsibility are listed as deliverables in Annexes D, E, and F. Some examples of activities being carried out over the next fiscal year include:

  • support of the Women Entrepreneurship Strategy
    • continuing to track progress on initiatives in the Women Action Plan to increase the participation of women-owned businesses in procurement
  • developing a social procurement policy and program that will allow PSPC to create targeted approaches to increase diversity in its procurements, leverage trade agreements that permit socio-economic procurement, and provide the authorities necessary to collect information on socio-economic characteristics of suppliers
  • continuing to implement the Black Businesses Procurement Pilot and monitor for lessons learned
  • progressing towards full implementation of Technical Accessibility Assessment to enhance the accessibility of the built environment of both Crown-owned and lease purchase assets
  • completing and implementing the Universal Accessibility Action Plan for the Parliamentary Precinct
  • launching a refreshed Interim Accessibility Plan and reporting on progress, while continuing to monitor key performance metrics identified in the in the Performance Measurement Framework
  • monitoring the implementation of the Carbon Neutral Portfolio Plan
    • gradual year over year improvements are forecasted at 2% per year, which will be monitored through the Government of Canada Greenhouse gas reporting protocol

Indigenous reconciliation and engagement

PSPC strives to meaningfully advance reconciliation and a renewed relationship with Indigenous peoples. The Reconciliation and Indigenous Engagement Unit (RIEU), housed within the Management and Oversight Corporate Enabler, is responsible for coordinating the department’s efforts in reconciliation with Indigenous peoples and is developing an Indigenous Engagement and Action Plan. To support these efforts, a new Director General Steering Committee on Reconciliation and Indigenous Engagement was recently established to support the development of a departmental reconciliation plan to advance reconciliation and renewed relationships with Indigenous peoples.

The department also supports reconciliation through the increased and sustained socio-economic participation of Indigenous peoples in PSPC’s projects and initiatives. This includes the development of contribution and partnering agreements with Indigenous communities, organizations and institutions.

Actions being taken within the department that support Indigenous reconciliation and engagement are listed as deliverables in Annexes D, E, and F. Examples of activities being carried out over the next fiscal year include:

  • working with Treasury Board of Canada Secretariat, Indigenous Services Canada, client departments and Indigenous partners to develop a government-wide approach to award at least 5% of federal contracts to Indigenous businesses
  • continuing to work with client departments and agencies to increase the benefits targeted to the local Indigenous communities through Indigenous Benefits Plans in procurement
  • continuing to work with Indigenous organizations and other federal partners to increase Indigenous participation in federal real property projects and economic opportunities through Indigenous institutional development, partnering, and capacity building initiatives
  • Providing Indigenous language services
  • engaging with PSPC branches and regions to identify and promote the uptake of best practices for working with Indigenous partners and clients

Service excellence

As a common service provider, client service excellence remains at the forefront of how PSPC delivers services with a client service competency that has been integrated in:

  • learning
  • staffing
  • performance management
  • employee recognition

PSPC is continuously working to leverage service design, data management, innovation, and exploration to push the modernization of public sector service delivery.

PSPC will be focusing on transforming its service delivery models in line with the Policy on Service and Digital. This will foster an integrated approach, bringing together key elements of service culture, single-point of access, service and innovation, and real-time performance.

PSPC will build upon its current “Pulse Check,” which measures client satisfaction across the department. The results will be used to improve service delivery in areas such as:

  • real property
  • translation and interpretation
  • acquisitions
  • contract security
  • pay and pensions
  • enabling solutions such as case management

While PSPC provides services to its external clients, internal services are provided to PSPC by its corporate enablers. PSPC corporate enablers are modernizing, enhancing, or adapting their functions and services in areas such as communications, pay, IM/IT, and finance, among others, to improve service delivery to branches. The Corporate Enabler chapter briefly describes these services and Annex F provides each of the corporate enablers’ deliverables.

Did you know

Ontario Region plays a national role in managing a 24-hour, 7-day per week National Service Call Centre (NSCC) for all PSPC real property clients across the country. The NSCC offers a single point of contact to federal departments and manages calls for 2,200 Crown-owned buildings, 2,800 leased properties, and 1,200 assets managed on behalf of others. The NSCC receives and dispatches tenant requests nation-wide on building maintenance concerns and distributes information for building managers and service providers. With the pandemic, the NSCC remained dynamic, evolving its services to address the changing landscape.

The department

Public Services and Procurement Canada key facts

Total budgetary operating expenditures from 2021 to 2022 Main Estimates is:

  • $2.7 billion in vote 1

Total budgetary capital expenditures from the 2021 to 2022 Main Estimates is:

  • $1.6 billion in vote 5
  • $0.6 billion in statutory

Public Services and Procurement Canada by the numbers

As of March 1, 2021: 17,291 current employees.

Public Services and Procurement Canada (PSPC) is one of the largest federal employers.

As of April 2020:

  • 7.4% workforce growth
  • 969 new students hired
  • 2,471 new positions created
  • 6,646 Employee and Organization Assistance Program sessions were held

Acquisitions

  • $22 billion of procurements annually:
    • 8% for construction
    • 43% for goods
    • 49% for services
  • More than 25,000 transactions annually

Phoenix pay system

  • Issues payments to more than 300,000 employees bi-weekly
  • Over 2,500 systems fixes and enhancements implemented to stabilize the system
  • Decreased the backlog of transactions with financial implications beyond the normal workload from 384,000 in January 2018 to 98, 000 in April 2021

Pension administration

  • More than $12.0 billion in pension payments made on an annual basis
  • 904,000 plus active and retired members
  • Over 5.0 million pension payments issued annually

Real property

  • Total Crown-owned and leased property portfolio: $7.5 billion
  • $1.2 billion rental payments
  • 261,585 public servants accommodated in 1,543 locations across Canada

Government-wide services

  • 343 million words translated for departments, agencies and parliament
  • 8,478 days of conference interpretation
  • 1,060 translation requests and 17 interpretation requests in Indigenous languages
  • 40 million images created annually

Information management/information technology

  • Supports and maintains 370 applications and systems

Responded to COVID-19 requirements

  • Connected every employee for remote work
  • Deployed Microsoft Teams to over 18,000 employees
  • Packaged and shipped 8,211 information technology (IT) kits
  • Served 138 client departments for shared platform services

Management and oversight

  • Processed 6,786 security screening files for PSPC employees
  • Held more than 30 information sessions on reconciliation and Indigenous engagement with over 2,000 PSPC employees
  • Published the first ever Integrated Business Plan in May 2020
  • Published the new Integrated Risk Management Framework in April 2021

Communications

  • Responds to an average of 1,600 media inquiries annually

Employee distribution

Public Services and Procurement Canada supports over 140 federal client departments and agencies, and delivers services to Canadians across the country. The department’s nearly 17,300 employees can be found in the National Capital Region and across Canada in 5 geographically-diverse regions that employ nearly 40% of PSPC’s workforce.

Figure 2: Employee distributionfootnote 2

Employee distribution - Text version below.
Employee distribution – Text version

As of March 1, 2021, the number of PSPC employees located in the 6 geographic regions across Canada and in the National Capital Region, is as follows:

  • Pacific: 584
  • Western: 713
  • Ontario: 645
  • Quebec: 1,485
  • Atlantic: 2,960
  • National Capital Region: 10,904

Source: MyGCHR. Prepared by Human Resources Strategies, Planning and Performance Analytics.

Pacific Region

Pacific Region serves the geographic areas of British Columbia (BC) and Yukon. Its 2 main offices are located in Vancouver, BC and Victoria, BC, serving over 75 federal client departments and agencies. The region’s 3 largest federal client departments or agencies are:

  • Fisheries and Oceans Canada
  • National Defence
  • the Royal Canadian Mounted Police

Because of its coastal location, Pacific Region has developed expertise in remediation of:

  • contaminated harbours and water
  • remediation and removal of large abandoned vessels
  • hydrographic services
  • marine procurement

The region supports Canada’s marine and environmental strategies, including the Ocean Protection Plan, through its work at the:

  • Esquimalt Graving Dock
  • Esquimalt Harbour
  • Pacific Environmental Centre site
  • Big Bar landslide remediation on the Fraser River
  • remediation on the Faro Mine Site in the Yukon

Pacific Region is also home to over 200 First Nations communities spread across every corner of the region. Consultation, engagement, and advancing reconciliation with First Nations forms an important part of nearly every file the region works on.

Western Region

Western Region provides services to:

  • Alberta
  • Saskatchewan
  • Manitoba
  • the Northwest Territories
  • Nunavut

More than half of the PSPC employees located in Western Region report through the regional director general and the majority of these employees are located in the 4 major cities of:

  • Edmonton
  • Winnipeg
  • Calgary
  • Regina

The 3 largest federal client departmentsfootnote 3 or agencies are:

  • Public Health Agency of Canada
  • National Defence, and Crown-Indigenous Relations
  • Northern Affairs Canada

With approximately 54% of Canada’s land mass and the longest coastline with no deep sea ports, PSPC’s Western Region is the department’s largest and most geographically-diverse, and is responsible for project and service delivery in remote locations, such as the north. This includes project management and procurement services for the Canadian High Arctic Research Station, the Eureka Recapitalization project, and the remediation of Giant Mine. Western Region’s Real Property Portfolio and client base is also distributed throughout the region with departments having a presence in 7 major centres and numerous small communities. This adds to the complexity of delivering PSPC’s real property services and in long term portfolio planning.

Ontario Region

Ontario Region services the province of the same name, excluding the National Capital Region. The majority of its employees work out of the regional headquarters located in Toronto. The region also has 8 regional offices with Ottawa and Kingston housing the largest number of employees outside regional headquarters. Its 3 largest federal client departments or agencies are Parks Canada, National Defence, and the Public Health Agency of Canadafootnote 4. The Region’s work on the historic Trent-Severn and Rideau Canal waterways has translated into unique expertise in heritage waterway conservation and implementing innovative approaches in construction management and in selecting consulting services.

Ontario Region spans more than 1 million square kilometres, is the second largest province in the country, and contains 40% of the population of Canada with approximately 11% of its population living in rural areas. Ontario has 133 First Nation communities, and 2.8% of the population is Indigenous. Ontario also has the largest number of remote First Nations communities in Canada. 36.7% of all small and medium enterprises in Canada are found in Ontario. The Greater Toronto Area is responsible for 20% of Canada’s gross domestic product, and the location of 40% of business’ head offices.

Quebec Region

Quebec Region serves the province of the same name, with the exception of the National Capital Region where it provides PSPC services solely for Employment and Social Development Canada. Its employees are located mainly in Montreal and Quebec. Quebec Region has service points in Dorval, Longueuil, Rimouski and Sainte-Flavie. The 3 largest federal client departments or agencies are National Defence, Fisheries and Oceans Canada, and Canada Border Services Agency.

The region stands out for its historical heritage and its geography. It has a considerable number of federal heritage buildings and national historic sites. The region therefore has developed expertise in heritage conservation architecture, landscape architecture and conservation engineering. The central presence of the St. Lawrence River and the largest number of airports owned by Transport Canada have enabled it to develop expertise in the fields of maritime and airport civil engineering. The region is also unique in that it is home to the national and international headquarters of the National Film Board and the International Civil Aviation Organization.

Atlantic Region

Atlantic Region’s employees are located in the regional headquarters in Halifax, Nova Scotia and throughout the region with offices in Sydney, Nova Scotia; Moncton and Saint John, New Brunswick; Charlottetown, Prince Edward Island; and St. John’s and Corner Brook, Newfoundland and Labrador. Including employees from other branches, Atlantic Canada is home to nearly 3,000 PSPC employeesfootnote 5 – the greatest number of any region outside of the National Capital Region. With Atlantic Canada’s long and storied maritime tradition and some 30% of the nation’s coastline, the region’s largest federal client department or agency in terms of project delivery is Fisheries and Oceans Canada with the Royal Canadian Mounted Police and Parks Canada generating the region’s next largest business volumes.

The region boasts Canada’s oldest legislature and the birthplace of confederation, and is rich in cultural diversity. It has been inhabited for at least 11,000 years by Indigenous peoples. French and English colonies were established in the 16th century, and Black Loyalists and refugees established the first Black communities in the 1700s, in what would become Canada.

Spotlight on Indigenous reconciliation and engagement in the regions

PSPC regions are responsible for advancing Indigenous reconciliation and engagement initiatives across the country. Some specific examples of this work being undertaken through Core responsibility 1: Purchase of goods and services, are highlighted below.

Pacific Region has incorporated Indigenous benefits in major contracts to modernize Indigenous participation in federal procurement. Since 2019, this innovative approach has resulted in construction contracts that included over 60,000 hours of training and labour in subcontracting to two local First Nations. Real Estate Services Pacific is working with the PSPC National Centre of Excellence and other regions to create a new Indigenous Consultation Policy and consultation tools to be used on a national basis, subject to regional variations. The Office of Small and Medium Enterprises (OSME) in Pacific Region is the Indigenous Entrepreneur Centre of Engagement for OSME across Canada, providing support and guidance to all OSME offices in their engagement with Indigenous companies and communities. Pacific Region has also established a Regional Indigenous Engagement Network.

Western Region plays a lead role in fulfilling requirements of the Nunavut directive through Article 23 (requirement for a departmental Inuit Employment Plan) and article 24 (procurement and leasing requirements). A strong focus on training promotes awareness to have deeper consultations with local Indigenous peoples, while also sharing the benefits targeted to local First Nations through Indigenous Benefits Plans. In conjunction with training, the Article 24 implementation team works closely with every contracting authority throughout each procurement stage to explore opportunities to realize benefits in the Nunavut Settlement Area (NSA). The team has established a notification system where both Indigenous Services Canada and the OSME are notified as soon as a NSA requirement is received to facilitate early engagement on Inuit firm capacity and procurement strategy.

In Ontario Region, PSPC and National Defence are developing a sole source standing offer with an Indigenous benefits plan for unexploded explosive ordnance clearance to the Kettle and Stony Point First Nations (KSPFN) and their joint venture partner. This will provide social and economic benefits to the KSPFN members in the form of: training, employment, subcontracting, and procurement of goods and services from KSPFN members. As part of Ontario Region’s Procurement Strategy for Aboriginal Business, a $375,000 contract has been awarded for construction work in the Akwesasne First Nations community. Under the corporate enabler Management and Oversight, Ontario Region has a well-established Indigenous Relations Committee that enhances employee awareness in matters related to Indigenous engagement and reconciliation.

In Quebec Region, the Regional Acquisitions Directorate, a working group on responsible purchasing, is developing expertise and training buyers in the drafting and integration of Indigenous benefit plans into contracts. Quebec Region is working with the construction manager to award contracts to Indigenous subcontractors and to make a significant effort to hire Indigenous workers in the major construction of a new building in Shawinigan. The region is also including an Indigenous participation plan in the construction manager contract for the New Montreal Judicial Complex to award up to 5% of the value of the goods and services construction cost to Indigenous businesses and is adding a requirement for the consultants on two projects to offer an internship to an Indigenous college or university student in architecture or engineering.

Atlantic Region is working to increase benefits to Indigenous peoples through their involvement in major projects and procurement initiatives, such as the contract for the Canadian Coast Guard College Mechanical Project, which PSPC is managing on behalf of the Fisheries and Oceans Canada and the Canadian Coast Guard. That contract has resulted in 885 training hours and approximately 23,000 hours of employment for Indigenous persons, so far. Atlantic Region is also committed to building and maintaining relationships with Indigenous representative organizations through set-aside contracts under the Procurement Strategy for Aboriginal Business, consultation and the inclusion of benefits on construction projects, and through real estate divestitures. Additionally, PSPC Atlantic leads a regional, interdepartmental working group on recruitment of Indigenous peoples in the federal public service.

Core responsibilities

Public Services and Procurement Canada’s (PSPC) core responsibilities 1 to 4 are:

The priorities for each of the core responsibilities are listed in their respective sections below. The following icons identify where corporate enabler support is needed to effectively deliver on the priority:

  • Management and oversight
  • Communications
  • Human Resources management
  • Financial management
  • Information management/information technology

Did you know

The Procurement Ombudsman is a neutral and independent organization of the Government of Canada and is not included in this plan.

Core responsibility 1: Purchase of goods and services

Public Services and Procurement Canada supports the daily operations of the Government of Canada as its central purchasing agent, contributing to the priorities of job creation, stimulating the economy and providing socio-economic benefits to Canadians.

PSPC provides sound procurement stewardship through leading practices in procurement management, effective risk management, a robust policy framework and effective performance management.

Every day, PSPC employees work on a wide range of procurement activities, including the purchase of office supplies, ships and aircraft, security systems, and everything in between. PSPC provides expert advice, guidance and support in:

  • identifying the goods or services to be procured
  • selecting the most effective procurement approach
  • considering socio-economic factors
  • developing appropriate evaluation criteria
  • calling for, receiving, and evaluating bids
  • developing procurement instruments, such as standing offers and supply arrangements
  • negotiating and administering contracts

PSPC is working closely with its federal partners to achieve a world-class accessible procurement system that provides value for money while advancing the government’s socio-economic objectives, simplifying the procurement system for suppliers and client departments and delivering results for Canadians. To this end, the department is modernizing its processes and embracing innovative and agile approaches in procurement, with service excellence as the ongoing priority.

As Canada’s central purchasing agent, PSPC has been significantly impacted by the COVID-19 pandemic. The Department is prioritizing its support for the government’s response to COVID-19, buying personal protective equipment, medical and testing equipment and services, and vaccines and therapeutics on behalf of client departments and agencies. PSPC is responding to challenges caused by intense global competition and constrained supply chains by implementing a number of measures to mitigate these risks, including ongoing exploration of long-term contracts with well-established suppliers to ensure stable and predictable access to critical supplies, maintaining a diversified roster of suppliers where possible, and continuing to support investments in robust domestic capacity. PSPC is also a contributor to the development of enhanced logistical support for the Public Health Agency of Canada.

Budget 2021 identified funding investments in support of several initiatives being undertaken through Core responsibility 1:

  • $87.4 million over 5 years starting in 2021 to 2022 and $18.6 million ongoing to modernize federal procurement and create opportunities for specific communities by diversifying the federal supplier base
  • $43 million over 5 years, starting in 2021 to 2022, to continue to deliver procurement services to client departments and agencies, negotiate increasingly complex high-value contracts, and develop and implement a vendor performance management framework
  • $1.1 million in 2021 to 2022 to augment the Cost and Profit Assurance Program, which saves millions annually through the audit and oversight of defence contracts
  • $70.8 million over 10 years, starting in 2021 to 2022, to ensure the timely delivery of defence and marine procurement projects
  • $30 million in program integrity funding, in 2021 to 2022, to continue service delivery to federal departments and agencies, maintain federal employee salaries, and to support employee safety during the pandemic

Did you know

In 2020 to 2021, PSPC launched CanadaBuys , a new suite of online procurement services. CanadaBuys is being used to support the Government’s response to COVID-19, including for select procurements for personal protective equipment. In 2021 to 2022, the phased implementation of the Electronic Procurement Solution will continue, including the launch of a new Government of Canada Tendering Service that will replace Buyandsell.gc.ca/tenders.

With CanadaBuys , PSPC is moving federal procurement online and changing the way government and suppliers interact to buy and sell goods and services. Procurement practices will become more accessible and less administratively burdensome, while also encouraging greater competition and including practices that support PSPC’s economic policy goals. It will be easier and faster for suppliers, including small and medium-sized companies, to do business with the government.


On August 3, 2020, PSPC launched the Essential Services Contingency Reserve (ESCR). Through the ESCR, essential service organizations can apply for temporary, urgent access to personal protective equipment (PPE) and other critical supplies. The ESCR complements existing PPE support being provided to frontline health care workers by the Public Health Agency of Canada. It helps other essential service organizations bridge critical, short-term gaps in their supplies to avoid any significant disruptions in services to Canadians.

In delivering this core responsibility, PSPC is focused on the following departmental results:

  • federal organizations have the products and services they need, when they need them, at the best value. The department will achieve this result by delivering on the following 3-year priorities:
    • ensure value for money in government procurements
    • strengthen relationships with stakeholders and other government organizations
    • advance key procurements and related activities as part of Canada’s response to the COVID-19 pandemic
    • advance key procurements in support of Canada’s defence policy: Strong, Secure, Engaged and the National Shipbuilding Strategy
  • government purchasing is simpler and easy to access, fair and transparent for suppliers. The department will achieve this result by delivering on the following 3-year priorities:
    • advance implementation of a modernized, cloud-based electronic procurement platform
    • strengthen procurement data and increase transparency
    • align procurement processes to commercial best practices
  • government purchasing supports Canada’s economic, environmental, and social policy goals The department will achieve this result by delivering on the following 3-year priorities:
    • increase participation of Indigenous businesses in federal procurement, as well as the value of procurements awarded to Indigenous businesses
    • increase participation of small and medium-sized businesses owned by under-represented groups in federal procurement
    • enable departments to integrate environmental considerations (for example plastics, Greenhouse Gas (GHG) emissions) into procurements and to purchase more environmentally preferable goods and services
    • continue to identify, remove and prevent barriers to accessibility in federal procurement
    • address the risk of forced labour and human trafficking in federal procurement supply chains

Visit Annex D: Core responsibility 1: Purchase of goods and services planned deliverables

Core responsibility 2: Payments and accounting

Public Services and Procurement Canada serves Canadians by collecting revenues and issuing payments, administering pay services and pension services for the Government of Canada, issuing financial reports and maintaining the financial accounts of Canada.

PSPC’s responsibilities for payments directly impact Canadian individuals and businesses on a daily basis, and provide the backbone of financial security to millions of Canadians in receipt of pay, pension, and government social benefits payments. The department also explores options to value unique federal properties such as national parks and military bases to improve predictability of payments in lieu of taxes and consistency of valuation strategies.

The department continues to work closely with Payments Canada and Canadian financial institutions on a multi-year plan to modernize the Canadian payment industry and offer new and innovative payment solutions to Canadians and Canadian businesses. Planning is underway to renew the legacy information technology (IT) systems that support the Receiver General’s treasury function in support of this same objective.

The department will continue to prioritize the stabilization of pay administration across the Government of Canada, working closely with federal partners and the private sector to leverage their expertise.

Budget 2021 identified $47 million over 2 years, starting in 2021 to 2022, to support the workforce dedicated to processing pay transactions, which will help the department achieve its target of eliminating the backlog of Phoenix pay system transactions by December 2022.

Did you know

MyGCPay is an innovative new web application that provides employees with a centralized and simplified view of their pay and benefits, and helps them identify pay issues earlier and monitor their open cases with more detail.


In June 2014, Enterprise Cape Breton Corporation was dissolved, which transferred a number of real property assets and other responsibilities from the former Crown corporation to PSPC Atlantic Region, including a number of human resource obligations. This included administering benefits for over 1,800 former employees, including, but not limited to, early retirement incentive benefits, life insurance, Workers Compensation Board benefits, medical benefits and a domestic coal/heating program.

In delivering this core responsibility, PSPC is focused on the following departmental results:

  • Canadians, businesses and organizations receive payments on time and revenues are collected for government services in an efficient manner. The department will achieve this result by delivering on the following 3-year priorities:
    • offer modern solutions to improve payments and revenue collection efficiency
    • make digital investments to enable enhanced payment services to client departments and Canadians
  • members of federal pension plans receive timely and accurate pension payments, benefits and support services to which they are entitled. The department will achieve this result by delivering on the following 3-year priorities:
    • ensure sound financial and risk management, internal controls and system practices are maintained
    • improve the user experience and enable more services through innovation with a view to increase program efficiency and effectivenessfootnote 6
  • in collaboration with government departments, employees receive timely and accurate pay and benefits. The department will achieve this result by delivering on the following 3-year priorities:
    • eliminate the backlog of pay issues:
      • equip departments and agencies to reduce intake (HR-to-Pay Program Office)
      • case processing capacity and productivity meet the government’s needs (Pay Administration Branch (PAB), Pay Solutions Branch (PSB))
      • stabilize HR-to-Pay systems through technology enhancements and fixes (PSB, PAB)
    • employees have confidence in the integrity of their pay:
      • improve pay data integrity
      • foster employee confidence through increased pay transparency and continued oversight
  • Canadians have timely access to reliable information on Canada’s finances. The department will achieve this result by delivering on the following 3-year priorities:
    • deliver projects that will improve the efficiency of accounting operations and enable employees to focus on strategic advice
    • pursue digital solutions to modernize the overall operations of the central accounting functions

Visit Annex D: Core responsibility 2: Payments and accounting planned deliverables.

Core responsibility 3: Property and infrastructure

Public Services and Procurement Canada serves Canadians and the Government of Canada by managing and providing federal employees and Parliamentarians with office space, and overseeing the daily operations of major engineering assets and public infrastructure across the country, such as:

  • bridges and dams
  • managing legacy assets and contaminated sites
  • protecting the heritage assets across the country, including the Parliamentary Precinct
  • supporting federal science and the revitalization of Canadian federal laboratories

Through 4 asset portfolio long-term plans, PSPC provides property and infrastructure under the following 4 asset categories:

  • office (including Crown-owned, leases, and disposals): managing and providing affordable office accommodations
  • engineering infrastructure overseeing the daily operations of bridges, dams, and heritage assets
  • parliamentary infrastructure: providing stewardship, rehabilitation, and modernization of 35 Crown-owned buildings and associated lands located in the heart of downtown Ottawa, including large scale heritage restorations (Centre Block, West Block, East Block, 100 Wellington and blocks 1, 2 and 3)
  • science infrastructure: supporting federal science and the revitalization of Canadian federal laboratories

PSPC’s responsibilities for property and infrastructure give rise to socio-economic benefits, such as:

  • green buildings
  • sustainability
  • job creation
  • security
  • health and safety
  • preservation of national heritage
  • affordable housing
  • accessibility

For example, Budget 2021 identified $14.9 million over 4 years, starting in 2022 to 2023, with $77.9 million in future years, for a Federal Clean Electricity Fund to purchase renewable energy certificates for all federal government buildings.

The department will continue to leverage partnerships, technology, and innovation to deliver better services and to create an environment to support the new way of working for a digitally-enabled, responsible, inclusive, high-performing public service.

As a result of the change in demand for federal office space brought about by COVID-19, the department will need to review its space requirements while continuing to modernize and support the long-term sustainability of the remote workforce.

Did you know

PSPC’s Cape Breton Operations (CBO) has a long-term strategy in place to divest of approximately 800 parcels of land and water lots located across 40 communities within the Cape Breton Regional Municipality.

As part of its on-going environmental efforts, CBO manages facilities that treat 6 billion litres of mine water annually, as well as the ongoing remediation and monitoring of sites impacted from centuries of coal mining.


The Atlantic Science Enterprise Centre (ASEC) project at the Gulf Fisheries Centre site in Moncton, New Brunswick is a keystone project in the renewal of federal science infrastructure, created under the Laboratories Canada Initiative of PSPC to foster science facilities that enable world class multi-disciplinary research and science programs. PSPC is supporting Fisheries and Oceans Canada, Environment and Climate Change Canada, National Research Council Canada, the Canadian Food Inspection Agency, and the Canadian Space Agency in the development of ASEC. This project will provide a newly-built science annex and redeveloped and modernized office accommodations. ASEC will focus on providing science-based solutions that conserve and protect Canada’s coastal ecosystems and environments under one roof, making aquatic science more accessible, promote ocean and freshwater literacy, promote community engagement, and help train the next generation of science, technology, engineering, and mathematics researchers.


The Pacific Region supports Fisheries and Oceans Canada on the Big Bar Landslide Remediation Project to help Pacific salmon reach their spawning grounds. Without intervention, vulnerable species of Pacific salmon face local extinction, which would severely impact commercial and recreational fishing activity, the Canadian economy, as well as food security and cultural activities for more than 140 First Nations.


  • PSPC is the mandatory provider of office space to 99 federal departments and agencies, serving approximately 261,585 federal employees
  • The total Government of Canada portfolio is made up of more than 38,000 buildings (including leases), and covers approximately 28 million square metres. PSPC is responsible for 6,968,355 square metres
  • PSPC is responsible for a portfolio of 17 engineering assets (bridges, dams, wharves, the Alaska Highway and the Esquimalt Graving Dock) that provide essential services to the public
  • Since 2005, PSPC has reduced greenhouse gas in PSPC’s Crown-owned building portfolio by 58.1%, exceeding the Government of Canada target of 40% by 2030

In delivering this core responsibility, PSPC is focused on the following departmental results:

  • Federal real property estate and associated services meet the needs of federal government clients, partners and/or Parliamentarians and ensure best value for Canadians. The department will achieve this result by delivering on the following 3-year priorities:
    • enhance portfolio-based planning, right-sizing (reducing, optimizing and recapitalization of assets) and operating of national real property infrastructure assets, Parliamentary Precinct, and heritage sites across the country
    • strengthen Canada’s science community through the renewal of federal science infrastructure
    • modernize office building and workplace technology in collaboration with clients and key partners, including Shared Services Canada and the Office of the Chief Human Resource Officer
    • improve payment timeliness for all federal construction contracts
    • update the Policy Suite
  • Federal infrastructure spending supports Canada’s social, economic, and environmental priorities. The department will achieve this result by delivering on the following 3-year priorities:
    • advance sustainability, climate resiliency, and the green agenda for federal real property and infrastructure assets
    • improve accessibility of federal buildings
    • advance socio-economic benefits in support of federal mandates, such as Indigenous reconciliation and affordable housing

Visit Annex D: Core responsibility 3: Property and infrastructure planned deliverables.

Core responsibility 4: Government-wide support

Public Services and Procurement Canada plays a critical role in the daily operations of the Government of Canada as its common service provider and linguistic authority. To achieve service excellence and keep pace in an ever-changing environment, the department strives to find innovative solutions and modernize its processes to meet the current and future needs of clients and Canadians for translation and interpretation, the protection of sensitive information and assets, and provision of administrative services and tools.

The Translation Bureau will continue to prioritize work to provide quality remote interpretation services and adapt to the rapid digital transformation in the language industry, including experimentation with artificial intelligence and other technologies, and is working at maintaining and monitoring its capacity to translate and interpret Indigenous languages, as well as to provide sign languages interpretation.

Budget 2021 identified funding of $18 million over 2 years, starting in 2021 to 2022, to respond to a higher volume of translation and interpretation requests while continuing to support a remote working environment. This will ensure that Parliamentarians and Canadians receive timely translation and interpretation services in both official languages as well as Indigenous languages, sign languages, and other languages spoken across Canada.

Did you know

In 2020 to 2021, the Translation Bureau launched a new version of the Language Navigator search engine on the Language Portal of Canada.


The Translation Bureau provides Video Remote Interpreting and sign language interpretation for the Prime Minister and the Public Health Agency of Canada press conferences and PSPC Deputy Minister town halls.

The department is progressing on several innovative initiatives, such as experimenting with artificial intelligence solutions, designing data analytic tools to better prevent and detect instances of fraud, collusion and other forms of wrongdoing in PSPC procurement, and launching the Next Generation Travel program to modernize the way public servants travel for business.

With PSPC adapting to and becoming more reliant on technologies, and with the majority of the PSPC workforce working remotely, the department faces an increased risk of physical and digital security challenges, such as cyber attacks.

In delivering this core responsibility, PSPC is focused on the following departmental results:

  • federal organizations have access to high quality linguistic services and tools. The department will achieve this result by delivering on the following 3-year priorities:
    • provide timely and high quality linguistic services and tools so Canadians can enjoy the full benefits of our country’s 2 official languages
    • enable employees and Canadians who are deaf, deafblind, deafened and hard of hearing to access government information and participate fully in activities organized in the federal context using linguistic services that meet their communication requirements
    • enable parliamentarians and the public service to avail themselves of translation and interpretation services in Indigenous languages, enhancing visibility and positively impacting the status and future vitality of Indigenous languages in Canada
  • the Government does business with ethical suppliers and ensures that sensitive information is handled appropriately. The department will achieve this result by delivering on the following 3-year priorities:
    • enhance integrity of federal procurement and real property transactions
    • make use of a client-focused delivery approach to safeguarding sensitive and strategic government information and assets
    • enhance stakeholder engagement with security and intelligence departments and agencies, as well as law enforcement partners
    • improve awareness of business dispute management and resolution options when managing contracts
    • enhance fraud prevention and detection measures
    • enhance data analytics tools
  • federal organizations have the support services and tools they need to deliver their programs to Canadians. The department will achieve this result by delivering on the following 3-year priorities:
    • offer digitally enabled products and tools, such as modernized applications and e-platforms
    • expand the client base for targeted services to other government departments, provinces, territories and municipalities
    • improve the user experience and enable more services through innovation with a view to increase program efficiency and effectivenessfootnote 7
    • expand the client base for targeted services to other government departments and agencies

Visit Annex D: Core responsibility 4: Government-wide support planned deliverables.

Corporate enablers

Departmental results were developed within the Integrated Business Plan for each of the corporate enablers. These results reflect the definitions of internal services provided by the Treasury Board of Canada Secretariat.

As departmental integrated business planning matures, it is intended that the Integrated Business Plan will be structured in future years to better support corporate enablers so they can more effectively respond to the needs of the core responsibilities.

The priorities for each of the corporate enablers are listed in their respective sections below. The following icons identify where corporate enabler support is needed to effectively deliver on the priority:

  • Management and oversight
  • Communications
  • Human resources management
  • Financial management
  • Information management/information technology

Did you know

Justice Canada provides legal services to Public Services and Procurement Canada to help achieve its objectives within the law by providing advice on procurement activities, contract disputes, federal real property transactions, human resources, conflict of interest issues, and access to information issues.

Service at Public Services and Procurement Canada

As a common service provider, Public Services and Procurement Canada (PSPC) plays a strategic role in the daily operations of the federal government. Every day, PSPC delivers a broad range of common, shared, and central services to other government departments and agencies, each with their own specific needs and operational priorities.

PSPC continues to reassess and strengthen digital service delivery models by harnessing service transformation momentum across the department, breaking down silos and inspiring new service transformations that are digitally enabled.

PSPC is developing the One PSPC Service Framework, which serves as a cohesive departmental approach to providing quality services that are accessible, standardized, digitally integrated, transparent, and designed with client centricity in mind, while relying on data-driven decision making to ensure quality of service delivery.

A revamped departmental service catalogue will bundle services for clients. In addition, an “integrated digital environment” will leverage a new enterprise platform to improve capabilities.

Result: PSPC clients and partners can rely on a consistent and positive service experience.

The department will achieve this result by delivering on the following 3-year priorities:

  • establish and implement a PSPC service framework to support PSPC employees in all client engagement activities
  • enhance service design and planning for programs
  • enhance service levels, client satisfaction and increased awareness and marketing of PSPC services
  • corporate enablers work as strategic partners to provide consistent service delivery in support of our business lines and transformation initiatives

Visit Annex E: Service at Public Services and Procurement Canada for all service deliverables.

Management and oversight

Management and oversight services are delivered by the Departmental Oversight Branch, the Policy, Planning and Communications Branch, and the Office of the Chief Audit, Evaluation and Risk Executive. These branches serve the department by providing activities such as strategic direction and governance, security, program planning and design, values and ethics, and conducting audits and evaluations.

This integrated approach creates a more comprehensive, robust regime for providing oversight on departmental activities, programs and processes in support of the department’s priorities.

PSPC is ensuring effective detection tools and protection to deter potential cyber threats. It is also raising awareness to ensure employees know their roles and responsibilities for safeguarding information and are attuned to the security risks associated with remote work.

Did you know

PSPC supports 2 portfolio partners, Canada Post and the National Capital Commission, on 2 Minister of Public Services and Procurement mandate letter commitments: implementing a new vision for Canada Post and working with the National Capital Commission in its core functions of federal lands planning, stewardship of public places of national significance, and creative partnerships for development and conservation.

Result: Implement strategies to advance on departmental priorities through enhanced services, processes and structures, and undertake activities to analyze and mitigate exposure to risk.

The department will achieve this result by delivering on the following 3-year priorities:

  • embed integrated business planning throughout the department to help inform decisions related to business activities
  • strengthen governance to improve project oversight and management through a renewed PSPC governance architecture
  • optimize security throughout the department by establishing a 3-year departmental security plan and building security specialist capacity and expertise across the department
  • fully implement a data strategy to enable strategic and operational decision making
  • strengthen integrated risk management culture at PSPC through the operationalization of a risk management framework and the development of supporting comprehensive learning and communications strategies
  • through modernization, position audit, evaluation and risk management functions as integrated business support and provide recommendations to the key strategic partners
  • increase agility, timeliness, accessibility, and comprehensiveness of the departmental audit and evaluation functions to provide independent and reasonable assurance on risk management, control, governance and program value
  • establish a departmental reconciliation plan to advance reconciliation and renewed relationship with Indigenous people
  • strengthen accessibility and inclusion at PSPC by removing barriers to full participation in the way we work and in the services we provide
  • implement the departmental transparency strategy to establish PSPC as a leader in supporting the Government’s transparency and openness priority
  • make increased use of experimentation for improved service delivery
  • effectively communicate the department’s One PSPC story to Cabinet, Parliament and Canadians through increased horizontal integration and enhanced strategic analysis
  • strengthen support to the Minister and senior management in delivering priorities related to the portfolio entities by providing timely, strategic advice and guidance; supporting the fulfillment of the Government’s commitment to timely, open, transparent and merit-based Governor in Council (GIC) selection processes; and managing Treasury Board and Cabinet submissions as they pertain to the portfolio entities to ensure that departmental and client priorities are respected
  • strengthen ties with provincial and territorial governments and international counterparts in areas of shared interest

Visit Annex F: Management and oversight planned deliverables.

Communications

Communications services are delivered by the Policy, Planning and Communications Branch (PPCB). Through storytelling , PPCB plays a leadership role in communicating Public Services and Procurement Canada’s role as the government’s central purchasing agent, real property manager, treasurer, accountant, linguistic authority, and pay and pension administrator

PPCB provides external and internal communications strategic advice, support and services to the department’s business lines and senior executive offices. It serves as the focal point for the flow of strategic and operational communications to advance departmental and governmental priorities. On behalf of the department, PPCB supports the transparency of information and data, making it more readily available to Canadians, government entities, and businesses.

Over the next 3 years, PPCB will make efforts to strategically modernize the communications function within PSPC.

Result: Ensure that Government of Canada communications are effectively managed, well-coordinated, and responsive to the diverse information needs of the PSPC employees, clients and partners, and of the public.

The department will achieve this result by delivering on the following 3-year priorities:

  • align strategic communications plans to PSPC priorities
  • provide effective and engaging internal communications information to employees across the department
  • streamline PSPC’s websites and meet Government of Canada web requirements
  • strengthen proactive communications to support programs across the department
  • effectively manage issues by anticipating, preparing and responding to emerging issues

Visit Annex F: Communications for all communications planned deliverables.

Human resources management

Public Services and Procurement Canada strives to give all employees opportunities to achieve organizational, professional and personal goals in a respectful, healthy, diverse and inclusive workplace, supported by leadership at all levels. In partnership with its regional counterparts, the Human Resources Branch (HRB) delivers core people management services and provides a wide range of support activities that serve departmental and employee needs.

Through the priorities outlined in PSPC’s Strategic People Management Plan for One PSPC, the department will pursue major people management initiatives over the next 3 years to continue to support current and future workforce and workplace needs, including strengthening diversity and inclusion and advancing evolution of work and the human resources (HR) service improvement agenda.

Result: Foster a workplace that enshrines psychological health, safety, well-being, linguistic duality, inclusion and accessibility.

The department will achieve this result by delivering on the following 3-year priorities:

  • support employees at all levels in the prevention, intervention and resolution of conflictual situations and provide them with a healthy, safe and inclusive work environment
  • optimize HR-to-Pay support for management and employees and contribute to pay issues prevention

Result: Develop and manage talent, including leadership.

The department will achieve this result by delivering on the following 3-year priorities:

  • equally on-board, integrate, and fully support all new employees when they start a new position
  • provide access for employees at all levels to continuous learning opportunities that are supported by career and talent management

Result: Recruit a talented, agile and diverse workforce.

The department will achieve this result by delivering on the following 3-year priority:

  • recruit and staff a national and diverse workforce that possesses the competencies that are required now and for the future and that supports the inclusive work environment

Result: Evolve human resources (HR) client-oriented core services.

The department will achieve this result by delivering on the following 3-year priorities:

  • establish a strong, efficient and streamlined human resources (HR) core business to efficiently support the department
  • provide access to business systems and technology, including digital automation to increase efficiency, maximize resources and better deliver HR services to clients, for HR as well as clients

Result: Aspiration: By 2023, employee satisfaction levels will reach 75%.

The department will achieve this result by delivering on the following 3-year priority:

  • undertake to increase employee satisfaction levels to 75% by 2023

Visit Annex F: Human resources management for all human resources management planned deliverables.

Financial management

The Finance Branch (FB) is a value-added business partner providing key financial services. FB delivers financial management and strategic support, and oversight of all investment decisions, for the department.

FB manages Public Services and Procurement Canada’s accounting operations, implements financial policies, and provides financial policy advice, external reporting services, and oversees a robust system of internal controls to keep track of PSPC’s revenues and expenditures. The branch also ensures that the organization has a reliable departmental financial system that leverages modern technology to produce quality data and reports for better decision making and oversight.

Did you know

In collaboration with Real Property Services and Digital Services Branch, FB leads the transformation of the enterprise resource planning system to the next generation systems, applications and products (SAP) S/4HANA platform by leveraging and contributing to the Government of Canada Digital Core for Canada solution. The transformation provides an opportunity to standardize, streamline and automate existing processes to offer improved integrated business solutions and enhanced user experience while maintaining current business capabilities.

Result: Ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

The department will achieve this result by delivering on the following 3-year priorities:

  • maximize the use of accrual budgeting in the planning and management of PSPC’s operations and assets
  • enhance partner model and portfolio planning to improve service delivery and maximize regional expertise
  • enhance financial management practices to support the department and facilitate efficient and effective resource allocation (such as simplifying and reducing the number of internal service agreements, reengineer financial pressure process, etc.)
  • enhance technology and processes, including delivering the new solution to the SAP platform
  • increase implementation of PSPC initiatives, including the Workplace Renewal Initiative and greening of PSPC’s fleet
  • adopt and implement an investment management system that is aligned to the Government of Canada Fixed Asset Review recommendations and proposed way-forward
  • document all internal controls processes and sub-processes and test for design effectiveness by March 31, 2024 (Treasury Board of Canada Secretariat (TBS) requirement)
  • support leaders and emerging leaders at all levels and of all diversities to develop and refine leadership competencies

Visit Annex F: Financial management for all financial management planned deliverables.

Information management/information technology

Departmental information management and information technology (IM/IT) services support the Public Services and Procurement Canada service transformation initiative and the digital government vision. Partnering with internal branches, the Digital Services Branch leads IM/IT corporate enablement.

As outlined in PSPC’s 2019 to 2022 Information Management/Information Technology Plan, the department is pursuing improvements to IT infrastructure that yield tangible efficiencies for PSPC programs. The benefits to clients include the realization of efficiencies, increased support for program integrity, and outcomes that truly enable PSPC’s service provisioning in a digitally-enabled environment.

COVID-19 has accelerated PSPC’s digital agenda. PSPC had to adjust its priorities and drive the use of new digital technologies to support recovery, enable a remote workforce, and build resilience without compromising data protection, privacy or security.

Did you know

Working in close collaboration with Shared Services Canada, PSPC expanded Virtual Private Network access points – from 10,000 to more than 16,000 – to enable the PSPC workforce to work remotely and continuously. PSPC also increased the network bandwidth, upgraded the email system infrastructure and deployed Microsoft Teams to facilitate employee collaboration with video conferencing, and to help ease the transition to remote work and the new COVID-19 reality.

For more information on the department’s IM/IT Plan, contact the departmental IM/IT planning team in the Digital Services Branch at: tpsgc.plandesinvestissementsgiti-imitinvestmentplan.pwgsc@tpsgc-pwgsc.gc.ca

Result: Ensure that information management and the use of information technology is efficient and effective and supports government priorities, and program delivery, to increase productivity, foster informed decision making and enhance services to the public.

The department will achieve this 3-year priority by delivering on:

  • improving the IM/IT tools and security posture
  • implement a digital strategy and enhanced change management capacity to improve horizontal planning of IT investments across PSPC
  • reduce business risk by moving applications from at-risk legacy datacenters and/or obsolete IT infrastructure to modern, reliable and secure infrastructure
  • improve productivity by providing tools to connect employees to the people, information, and content they need to work in a wireless environment, securely, remotely and from any device
  • increase the digital footprint, including smart investments in Cloud solutions
  • enhance the use of Artificial Intelligence (AI), robotics, and open data
  • enhance modern service design capabilities that put users first and drive the business change/vision
  • enhance innovation network and infrastructure that supports experimentation

Visit Annex F: Information management/information technology for all information management/information technology planned deliverables.

Annex A: Minister of Public Services and Procurement mandate commitments

Supplementary mandate letter commitments, January 15, 2021

COVID-19 procurement

  • Procure leading vaccine candidates
  • Ensure COVID-19 vaccines continue to be efficiently and widely distributed
  • Help provinces and territories increase COVID-19 testing capacity and deploy new, safe and approved tests
  • Continue to procure critical supplies
  • Reinforce international efforts to ensure access to health interventions to fight COVID-19

Procurement modernization

  • Develop government-wide initiatives to increase the diversity of bidders on government contracts

Digital services

  • Explore enhanced flexibility in working arrangements
  • Update and replace outdated information technology (IT) systems

Greening government operations

  • Advance federal emissions reduction, resiliency and greening government initiatives aligned with the Greening Government Strategy

For more information, visit the Minister of Public Services and Procurement supplementary mandate letter—Archived.

Mandate letter commitments, December 13, 2019

Procurement modernization

  • Modernize procurement practices
  • Publish clear metrics and make government data more available
  • Develop better vendor management tools
  • Increase bidder diversity
  • Support Canadian Apprenticeship Service

Defence procurement

  • Bring forward analyses and options to create Defence Procurement Canada
  • Renew the Canadian Coast Guard and the Royal Canadian Navy fleets
  • Enter into a contract for Canada’s fighter aircraft fleet

Greening government operations

  • Develop strategy for clean electricity and commit to being a first purchaser of new clean electricity/renewable power sources as they become available
  • Support the conversion of government fleets to zero-emission vehicles

Pay stabilization

  • Eliminate pay backlog and rebuild employee confidence in the integrity of their pay and pensions
  • Support the Next Generation Pay and Human Resources System

Government services

  • Oversee implementation of a new vision for Canada Post
  • Work with the National Capital Commission in its core functions
  • Improve crossings in the National Capital Region

Reconciliation

  • Conclude space for Indigenous peoples
  • Create 5% target for contracts with Indigenous businesses
  • Increase translation and interpretation services for Indigenous languages

For more information, visit the Minister of Public Services and Procurement supplementary mandate letter—Archived.

Annex B: Beyond 2020/Public service renewal

Blueprint 2020 is a government-wide initiative that was launched in 2013 to build a world-class public service equipped to serve Canada and Canadians now and into the future. It is a renewal exercise in a continuum of other initiatives; the major difference being the grassroots approach. The initiative has led to a growing spirit of innovation and collaboration across the public service.

In 2019, public servants from across the country were engaged in consultations to help refine the ongoing public service renewal journey. This culminated in Beyond 2020, a refreshed framework with a focus on mindsets and behaviours.

Over the past year, the public service has demonstrated a high level of agility in adapting to the new environmental context (for example, COVID-19, diversity and inclusion, and anti-Black racism). At a time increasingly characterized by data, digital, new workplace designs, flatter work cultures, and multiple generations working together, it is critical to examine and adopt the mindsets and behaviours that will meet the changing expectations of Canadians. The desired outcome is a public service that is more agile, inclusive, and better equipped.

Areas of focus for Beyond 2020

Agile

  • A-1: Mobilize resources and people to key priorities
  • A-2: Empower our workforce
  • A-3 Embrace uncertainty and learn through experimentation

Inclusive

  • I-1: Create an environment where individuals are safe to express themselves
  • I-2: Expand partnerships and remove barriers to collaborate
  • I-3: Co-create by bringing different perspectives to the table

Equipped

  • E-1: Design work environments to optimize performance
  • E-2: Make learning a fundamental part of your job
  • E-3: Explore technology and tools to help you be more effective in your role

How Public Services and Procurement Canada is supporting beyond 2020 efforts

Public Services and Procurement Canada (PSPC) contributes to a culture that is agile in delivering results, inclusive in developing ideas and decision making, and equipped for excellence.

The Integrated Business Plan will serve as a tool to monitor and track progress made towards achieving Beyond 2020 objectives, which includes efforts to empower the workforce, create an enhanced culture of diversity and inclusion, and optimize the work environment to equip employees for success. Through a continued focus on Beyond 2020 and public service renewal, the department will look to identify the collective mindsets, behaviours and culture needed to thrive in the future. 

Over the past year, the environmental context has changed significantly, calling for a shift in focus. PSPC will need a refreshed Beyond 2020 strategy that addresses current realities and future directions. To do so, the department created a committee of executive level representatives from each branch and region to conduct a taking stock exercise, identify gaps and a way forward.

Annex C: Gender-based analysis plus at Public Services and Procurement Canada

Gender-based analysis plus (GBA+) is an analytical process by which a policy, program, initiative or service can be examined for its differentiated impacts on various groups of women, men and gender-diverse people. GBA+ captures the realities of people affected by a particular issue at a specific time, based on identity factors that can often be intersecting (for example, race, gender and socio-economic status). GBA+ allows Government of Canada analysts, researchers, evaluators and decision makers to continually improve their work and attain better and more equitable results for Canadians by being more responsive to their specific needs and circumstances.

The Government of Canada has resolutely adopted GBA+ as a tool for assessing gender and diversity impacts in the development of inclusive policies, programs and legislation. GBA+ is embedded in Cabinet and Budget proposals and in legislation, and Canada is internationally-recognized for its use of GBA+ as a tool to advance gender equality and diversity. Additional efforts are being deployed to strengthen GBA+ across government, including through greater quality and accountability, increased capacity, more engagement, outreach and awareness, and advancing gender budgeting.

Implementation of gender-based analysis plus at Public Services and Procurement Canada

Public Services and Procurement Canada (PSPC) is committed to applying GBA+ throughout the lifecycle of its initiatives, from design to evaluation.

The department has a GBA+ responsibility centre, situated within the Policy, Planning and Communications Branch’s strategic policy unit, to provide oversight, direction and promotion of GBA+ across PSPC, with specific focus on supporting GBA+ governance and management, ensuring monitoring and reporting on GBA+ application and compliance with government direction on GBA+, increasing awareness of GBA+, and increasing GBA+ capacity.

PSPC’s GBA+ community of practice supports the consistent, rigorous and robust implementation of GBA+ across the department's programs and services. The community of practice includes representatives from all of the department's branches and regions, who meet several times annually to share information and leverage best practices from across the department, discuss issues related to the implementation of GBA+, and foster consistent and robust implementation of GBA+ across programs, policies and service areas of PSPC.

PSPC will explore measures to improve availability of research and data in support of GBA+, to allow for effective planning and decision making. For example, to align with the Treasury Board Secretariat Policy Direction to Modernize the Government of Canada’s Sex and Gender Information Practices, some branches are conducting a review of their service lines to ensure that the policy direction is implemented, that GBA+ is a key consideration in new or existing policies, programs, and initiatives, and that a third gender option (non-binary gender option) is included in documents, forms/letters and surveys/questionnaires. More branches and regions are also opting to collect gender information by default (instead of sex information) when relevant in data collection efforts.

Data will be collected on suppliers to support efforts to increase the participation of Indigenous peoples and under-represented groups in federal procurement and real property solicitations. In addition, the department will maintain its commitment to providing greater opportunities for supplier diversity. PSPC will bolster its outreach activities to communities that are currently under-represented in federal procurement, and will continue to develop and apply lessons learned from current pilot projects.

PSPC will continue to conduct technical accessibility assessments on its nationwide Crown-owned and lease purchase portfolio. As a result of these assessments, PSPC will identify accessibility improvements to bring base building elements in conformity with the 2018 Accessibility Standard and address new legislative requirements under the Accessible Canada Act.

The Translation Bureau is continuing to work with partners to explore options to provide sign language interpretation in American Sign Language (ASL) and langue des signes québécoise (LSQ) at high-visibility events. In addition, the Translation Bureau will explore additional services to ensure access to information to Canadians who are deaf, deafblind and deafened, and whose primary language of communication is ASL or LSQ. Moreover, the Translation Bureau will continue to encourage inclusive writing in all communications and promote its Gender and Sexual Diversity Glossary, a resource for linguistic recommendations on gender-inclusive writing in both official languages.

PSPC recognizes that lived experience is the cornerstone of the Digital Accessibility Strategy. By taking into account and emphasizing the lived experiences of persons with disabilities, the strategy seeks to remove the concept of “exception,” choosing rather to view disability as an intersection of the identity of a multi-faceted individual.

Finally, the Federal Pay Administration Program provides pay system and services for Government of Canada employees. The program plans on broadening its use of existing GBA+ data, from the pay system and other sources, such as Public Service Employee Survey data, to better understand if and how employees of different gender identities may be disproportionally affected by pay issues.

Annex D: Core responsibilities 1 to 4: Results, priorities and deliverables

Core responsibility 1: Purchase of goods and services

Table 1: Planned results
Departmental result Priority Deliverables Public Services and Procurement Canada (PSPC) lead PSPC support
Federal organizations have the products and services they need, when they need them, at the best value. Ensure value for money in government procurements. Develop PSPC's strategic departmental procurement plan. Procurement Branch (PB) All branches and regions
Continue to manage the procurement of goods and services valued at approximately $16.6B annually on behalf of client departments and agencies. PB Defence and Marine Procurement Branch (DMPB)
Phased implementation of a vendor performance management regime to strengthen the stewardship and integrity of federal procurement, including the following 2021 to 2022 activities:
  • launch 5 pilots to test the draft policy (fairness monitoring, task-based informatics professional services, apparel, construction and marine)
  • continue industry outreach on performance indicators
  • undertake development of policy instruments in support of phase 2 pilot testing
  • establish training, communication and change management strategy for PSPC-wide application
PB DMPB, Digital Services Branch (DSB), Finance Branch (FB)
Update and implement the practitioner’s guide to procurement pricing, including the following 2021 to 2022 activities:
  • develop and pilot training material and tools on guidance content
  • facilitate stakeholder consultations to gather feedback and lessons learned pricing practices and guidance application
  • commence development of a web-based interactive platform for pricing guidance and tools
  • determine key data resources to inform annual updates and reviews on financial, market and earnings rates applied in the guide
PB DMPB, Policy, Planning and Communications Branch (PPCB)
Refine and expand the implementation of new approaches to procurement, including phased-bid, competitive dialogue, challenge-based, qualification based selection, agile and social procurement. PB DMPB, Regions
Continue to implement the sustainment initiative principles by providing procurement professionals with ongoing support in the development of sustainment solutions, including engagement, training, best practices and tools. DMPB Not applicable (N/A)
Strengthen relationships with stakeholders and other government organizations. Redesign of Office of Small and Medium Enterprises (OSME) services, including the following 2021 to 2022 activities:
  • introduce new online self-service tools
  • develop new content for subject matter expert (SMEs) that will be shared with external partner organizations for distribution to SME communities
PB N/A
Advance key procurements in support of Strong, Secure, Engaged and the National Shipbuilding Strategy. In support of the National Shipbuilding Strategy, establish third large build shipyard in Canada with the signing of an umbrella agreement. DMPB N/A
In support of the National Shipbuilding Strategy, cut steel on the second joint support ship. DMPB N/A
In support of the National Shipbuilding Strategy, accept into service the third medium icebreaker for the Canadian Coast Guard (CCG). DMPB N/A
In support of the National Shipbuilding Strategy, accept delivery of the second Arctic and offshore patrol ship (AOPS). DMPB N/A
In support of the National Shipbuilding Strategy, cut steel on the sixth Arctic and Offshore Patrol Ship. DMPB N/A
In support of the National Shipbuilding Strategy, implement a human resource (HR) strategy to support the capacity of government and industry to achieve the objectives of the National Shipbuilding Strategy. DMPB N/A
Advance the procurement of advanced fighter jets to replace Canada’s CF-18 fleet by completing the evaluation of proposals and selecting bidder(s) for the next phases of this procurement process, with the aim of awarding a contract by the end of 2022. DMPB N/A
Take delivery of the final 6 Interim Fighter Capability Project (IFCP) F/A-18 aircraft from the Royal Australian Air Force. This will result in 18 IFCP aircraft delivered to Canada. DMPB N/A
Continue to progress the Future Aircrew Training Program to replace 2 current pilot training contracts (North Atlantic Treaty Organization flying training in Canada and contracted flying training services), with the release of the formal request for proposals. DMPB N/A
Continue to advance the logistics vehicle modernization project with the release of the formal request for proposals. DMPB N/A
Continued delivery and updating of CH-148 Cyclone maritime helicopters as part of the blocking strategy, including expected delivery of 5 maritime helicopters and updates to 2 existing aircraft to block 2. DMPB N/A
Advance the remotely piloted aircraft system project with the release of a request for proposals to qualified suppliers. DMPB N/A
Continued deliveries of CC295 fixed-wing search and rescue aircraft. DMPB N/A
Release of a request for proposals for the strategic tanker transport capability project, which aims to replace and increase the air refuelling tanker capability of the current CC150 Polaris aircraft. DMPB N/A
Continued production of vehicles for the armoured combat support vehicle (ACSV) project, a strong, secure, engaged initiative, for the production and delivery of 360 ACSV to replace the Bison light armoured vehicles and the M113 tracked light armoured vehicles. By the end of 2021 to 2022, 80 vehicles will be delivered. DMPB N/A
Advance key procurements and related activities as part of Canada’s response to the COVID-19 pandemic. Continue to aggressively procure leading vaccine candidates as well as requirements related to vaccine logistics. PB N/A
Continue to procure critical supplies for Canadians, including personal protective equipment (PPE), testing equipment and medical devices. PB N/A
Continue operating the Essential Services Contingency Reserve, as well as securing and providing personal protective equipment, non-medical masks and disinfection products to federal departments and agencies. PB N/A
Government purchasing is simpler and easy to access, fair and transparent for suppliers. Advance implementation of a modernized, cloud-based electronic procurement platform. Release functionalities for procurement of services. PB DSB, FB
Implementation of the fully operational baseline electronic procurement solution (EPS). PB DSB, FB
Implementation of the new government electronic tendering service. PB DSB, FB
Align procurement processes to commercial best practices. Develop, test and validate a modified contract model, with streamlined clauses and a standardized contract structure, which reflects commercial/industry standards, including the following 2021 to 2022 activities:
  • pilot a modernized contract model on several active procurements to test and validate modernization principles and further refinement
  • develop standard clauses for the basis of payment and incentive terms presented in the Practitioner’s Guide to Procurement Pricing
PB N/A
Strengthen procurement data and increase transparency. Support the open data initiative, including the following 2021 to 2022 activities:
  • publish sample of contracts for the 2016 to 2017 fiscal year, the 2017 to 2018 fiscal year, the 2018 to 2019 fiscal year, the 2019 to 2020 fiscal year and the 2020 to 2021 fiscal year using the international Open Contracting Data Standard schema for all elements of the procurement process related to tendering, awarding and contracting
  • explore adoption of common contracting data standards for tender notices across Canadian jurisdictions by conducting workshops on open contracting and publishing lessons learned
PB DSB
Complete development and implementation of a procurement data and analytics strategy in order to strengthen capacity for evidence-based program design and reporting. PB DSB
Design and implementation of information management and information technology (IM/IT) infrastructure required for business continuity in Acquisitions Program reporting. PB DSB
Government purchasing supports Canada’s economic, environmental, and social policy goals. Increase participation of Indigenous businesses in federal procurement, as well as the value of procurements awarded to Indigenous businesses. Work with Treasury Board of Canada Secretariat, Indigenous Services Canada, client departments and Indigenous partners to develop a government-wide approach to award at least 5% of federal contracts to Indigenous businesses. PB PPCB
Continue to work with client departments and agencies to increase the benefits targeted to the local Indigenous communities through Indigenous benefits plans in procurement. PB PPCB, Regions
Encourage clients on an ongoing basis to have earlier and broader consultations with local Indigenous communities to consider capacity development opportunities through Government of Canada procurement in their traditional territory. PB PPCB, Regions
Increase participation of small and medium-sized enterprises owned by under-represented groups in federal procurement. Maintain partner strategy of centrally coordinating outreach opportunities to national small and medium-sized enterprises communities, such as:
  • the Canadian Black Chamber of Commerce
  • the Black Business Professional Association
  • the Women Business Enterprises Canada Council
  • the Canadian Aboriginal and Minority Supplier Council
  • the Canadian Gay and Lesbian + Chamber of Commerce
  • the Inclusive Workplace and Supply Council of Canada
  • the Canadian Association of Native Development Officers
PB N/A
In support of the Women Entrepreneurship Strategy, continue tracking progress on initiatives in the women action plan to increase the participation of women-owned businesses in procurement. PB N/A
Deliver training to PSPC procurement officers on developing inclusive procurement strategies. PB N/A
Develop a social procurement policy and program that will allow PSPC to create targeted approaches to increase diversity in its procurements, leverage trade agreements that permit socio-economic procurement, and provide the authorities necessary to collect information on socio-economic characteristics of suppliers. PB N/A
Develop a proposal for government suppliers to participate in the Canada apprenticeship service, and set targets for greater inclusion of women in trades in federal construction contracts. PB Real Property Services (RPS)
Begin work with Treasury Board of Canada Secretariat (TBS) to develop government-wide initiatives to increase the diversity of bidders on government contracts. PB N/A
Continue implementation of the Black businesses procurement pilot, and monitor for lessons learned. PB N/A
Continue implementation of coaching service to assist diverse small and medium enterprises with understanding the procurement process, and monitor for lessons learned. PB N/A
Enable departments to integrate environmental considerations (for example, plastics, greenhouse gas (GHG) emissions) into procurements and to purchase more environmentally preferable goods and services. Ongoing integration of environmental considerations (including reducing greenhouse gas emissions and waste) into PSPC procurement instruments. PB FB
Collaborate with Treasury Board of Canada Secretariat and other departments on an ongoing basis to develop guidance for federal buyers to effectively integrate environmental considerations into procurements. PB FB
Provide procurement services and tools that will support the adoption of zero-emission vehicles across government fleets, including the following 2021 to 2022 activities:
  • ongoing engagement of stakeholders to assess industry capacity to transition government fleets towards zero emissions
  • assess results from the electric bus and medium and heavy trucks requests for information (RFIs)
  • publish RFIs to establish a procurement instrument for telematics services, and renew the charging stations standing offer
PB FB
Continue to identify, remove and prevent barriers to accessibility in federal procurement. Pilot accessibility criteria and/or standards in additional commodities. PB FB, DSB, PPCB
Continue improving accessibility of PSPC’s procurement processes and documents, including the following 2021 to 2022 activities:
  • develop commodity-specific tools and guidance
  • update list of accessibility standards
  • develop accessible procurement clauses for tenders and contracts
PB FB, PPCB
Address the risk of forced labour and human trafficking in federal procurement supply chains. Implementation of commitments under the National Strategy to Combat Human Trafficking, including the following 2021 to 2022 activities:
  • revise the PSPC Code of Conduct for Procurement to include expectations on human and labour rights for suppliers
  • conduct an assessment of the risks of human trafficking and forced labour in federal procurement supply chains
  • create information resources for suppliers to become better aware of potential risks in their supply chains
PB N/A

Core responsibility 2: Payments and accounting

Table 2: Planned results
Departmental result Priority Deliverables PSPC lead PSPC support
Canadians, businesses and organizations receive payments on time and revenues are collected for government services in an efficient manner. Offer modern solutions to improve payments and revenue collection efficiency. Continue to implement Payments In Lieu of Taxes by advancing valuation strategies for unique federal properties (military bases/wings, prisons, national historic sites). RPS DSB
Implement contracts for electronic data interchange, bill payment services and cash order services. Receiver General and Pension Branch (RGPB) N/A
Implement cheque image exchange solution with financial institutions. RGPB DSB
Tender and support Treasury Board of Canada Secretariat request for card acceptance (for payments), AMEX acceptance, government acquisition card services and payment card industry advisory services. RGPB N/A
Make digital investments to enable enhanced payment services to client departments and Canadians. Continuation of pre-planning activities for the Treasury Renewal Programme. RGPB DSB
Establish payment reconciliation module (PRM) project as part of Treasury Renewal Programme RGPB DSB
Members of federal pension plans receive timely and accurate pension payments, benefits and support services to which they are entitled. Improve the user experience and enable more services through innovation with a view to increase program efficiency and effectiveness. Analyze results of the member satisfaction survey, develop an action plan, and begin implementation of the action plan. RGPB N/A
Implement external access solution for both active and retired members of pension plans administered by PSPC. RGPB DSB
Implement pension web renewal initiative. RGPB DSB
Ensure sound financial and risk management, internal controls and system practices are maintained. Complete human resources (HR) plan to ensure capacity to maintain these safeguarding activities in following years. RGPB Human Resources Branch (HRB)
Review the number of data correction cases generated by the Phoenix pay system and the complexity of accounts in order to determine if increased capacity is needed to continue robust activities to safeguard the integrity of the Pension Program. RGPB N/A
Seek resolution of critical outstanding pay (Phoenix) issues impacting pension and re-alignment of pay/pension salary data using a new interface. RGPB Pay Administration Branch (PAB), Pay Solutions Branch (PSB)
In collaboration with government departments, employees receive timely and accurate pay and benefits. Employees have confidence in the integrity of their pay:
  • improve pay data integrity
  • foster employee confidence through increased pay transparency and continued oversight
Complete the production release of the salary integrity project (via the innovation garage) and explore subsequent integrity improvement enhancements. PSB PAB
Relaunch the MyGCPay stub. Establish a roadmap for MyGCPay as a key pillar of an enhanced employee experience. PAB PSB
Eliminate the backlog of pay issues:
  • equip departments and agencies to reduce intake (HR-to-Pay Program Office)
  • case processing capacity and productivity meet the government’s needs (Pay Administration Branch, Pay Solutions Branch)
  • stabilize HR-to-Pay systems through technology enhancements and fixes (PSB, PAB)
Co-lead interdepartmental working group on optimization of actings to identify, design and test practical solutions. Engage with the 13 Pay Centre departments and agencies with the highest overall intake, sharing analysis of intake and timeliness, and identifying areas of focus. Provide business intelligence and reporting on HR-to-Pay stabilization, including monthly timeliness reports to departments and agencies to assist with identification of upstream issues that affect pay. HR-to-Pay Program Office (HRPPO) N/A
Implement proposed robotics process automation projects to improve case processing productivity. There are 3 proposed robotics process automation projects for 2021 to 2022. PSB N/A
Complete 95% of phase 2 of the Backlog Reduction Strategy as well as 25% of phase 3 by end of 2021 to 2022. HRPPO N/A
Following advice from a third party, implement a new way of working at the Pay Centre which includes improving management practices, introducing new tools, procedures and practices to improve team performances (productivity and quality of work). This will assist with enhancing the experience of our client organizations. PAB N/A
By spring 2021, establish the scope of the 18 to 24 month Phoenix development roadmap, including potential project(s) identified as critical to stabilization efforts. Outcomes and roadmap will be evergreen, with a specific focus on required initiatives post PeopleSoft 9.2. upgrade. PAB PSB
Implement the final phase of the PeopleSoft 9.2 upgrade by spring 2021. PSB -
Canadians have timely access to reliable information on Canada’s finances. Deliver projects that will improve the efficiency of accounting operations and enable employees to focus on strategic advice. Implement robotic process automation to automate manual and repetitive processes, allowing employees to focus on higher-value work. RGPB DSB
Pursue digital solutions to modernize the overall operations of the central accounting functions. Implement a new publication tool that will facilitate the preparation of the government-wide financial reports in various formats simultaneously. RGPB DSB
Develop a long-term modernization plan for the Receiver General—Central Accounting and Reporting. RGPB DSB
Manage a departmental financial and materiel management system for 7 organizations. RGPB DSB

Core responsibility 3: Property and infrastructure

Table 3: Planned results
Departmental result Priority Deliverables PSPC lead PSPC support
Federal real property estate and associated services meet the needs of federal government clients, partners, and/or Parliamentarians and ensure best value for Canadians. Enhance portfolio-based planning, right-sizing (reducing, optimizing and recapitalization of assets) and operating of national real property infrastructure assets, Parliamentary Precinct, and heritage sites across the country. Progress the schedule of major recapitalization projects for Crown-owned properties to be commenced over the next 5 years (including those currently underway). RPS N/A
599 Tremblay Road development:
  • request for proposal—Selection of preferred proponent (timing: fall 2021)
  • [Redacted]
RPS N/A
Place du Portage (PDP) III renewal:
  • complete the 99% detailed design (class B) of the renewed PDP III complex, and the tender packages for the reconstruction of the Western towers
  • complete the move out of the Western towers
  • complete the selective demolition of the Western towers
  • the procurement strategy is currently being re-examined to ensure that best value is provided
  • [Redacted]
  • begin the reconstruction of the Western towers
RPS N/A
Tunney's Pasture redevelopment (National Capital Region 1198):
  • Land Divestiture Strategy
  • spring 2021 public information session
  • implementation plan presentation to National Capital Commission—Advisory Committee on Planning, Design and Realty (ACPDR)
RPS N/A
Lester B. Pearson major rehabilitation (National Capital Region 0049):
  • [Redacted]
RPS N/A
Les Terrasses de la Chaudière envelope replacement project: Issue a request for proposal and enter into a contract for architectural and engineering (A&E) services and commence preparation of a new design for envelope. (Ongoing, contract award expected in March 2021 and design completed by winter 2022). RPS N/A
Vancouver Hub—Sinclair Centre redevelopment project:
  1. internal project approval from Real Property Investment Board and Investment Management Board in fall 2020
  2. [Redacted]
  3. tender the contract for owner architect engineering technical advisor in summer 2021 to advance design concepts and develop public-private partnership (P3) proposal
RPS N/A
Arthur Meighan (AMBR) Toronto, 25-55 St. Clair East. Internal project approval from Real Property Investment Board and Investment Management Board in June 2020. Construction to continue through 2020 to 2021. RPS N/A
West Memorial Building National Capital Region 1283-West Memorial phase 2 rehabilitation:
  • Memorial Colonnade schematic design, design development and tendering
  • Memorial Colonnade Federal Heritage Buildings Review Office (FHBRO) and National Capital Commission approvals
RPS N/A
Supreme Court Canada rehabilitation:
  • [Redacted]
  • request for qualification for design and construction management to be posted August 2020
  • [Redacted]
RPS N/A
Timiskaming Dam Complex:
  • advance reconciliation and a renewed relationship with Indigenous Peoples by engaging in meaningful consultation leading to consultation framework agreements—2019 to 2021
  • deliver the draft environmental impact statement to the Impact Assessment Agency of Canada
RPS N/A
Alexandra Bridge (bridge steel grating boardwalk rehabilitation): Alexandra Bridge Boardwalk rehabilitation project 2020 to 2022 and beyond. RPS N/A
2021 to 2022 Office Long Term Plan. RPS N/A
Long Term Vision and Plan (LTVP): Complete an update to the LTVP to transform the Parliamentary Precinct into an Integrated Parliamentary Campus. Science and Parliamentary Infrastructure Branch (SPIB) PB, RPS
Centre Block planned deliverables include: Commencing detailed designs and continuing major construction activities such as demolition, abatement and masonry rehabilitation (Centre Block), and excavation work (Parliament Welcome Centre). SPIB N/A
Block 1: Phase 2 (Blackburn rehabilitation)—Initiate pre-planning activities. SPIB PB, RPS
Block 2: Continue implementing the architectural design competition. SPIB PB, RPS
East block rehabilitation phase 1 project: Complete the east block rehabilitation phase 1 project (substantial completion). SPIB N/A
East block rehabilitation phase 2 project: Continue implementing pre-planning activities such as developing the functional program and completing targeted technical and feasibility studies to confirm the timing, the scope and the required authorities to implement this project in the future as part of the next phase of the Long Term Vision and Plan for the Parliamentary Precinct. SPIB N/A
Confederation rehabilitation project: Continue implementing pre-planning activities such as developing the functional program and completing targeted technical and feasibility studies to confirm the timing, the scope and the required authorities to implement this project in the future as part of the next phase of the Long Term Vision and Plan for the Parliamentary Precinct. SPIB N/A
Material handling facility project: Continue to plan the construction of a material handling facility on Parliament Hill by pursuing pre-planning activities such as developing the functional program and completing targeted technical and feasibility studies to confirm the timing, the scope and the required authorities to implement this project in the future as part of the next phase of the Long Term Vision and Plan for the Parliamentary Precinct. SPIB N/A
Recapitalization Projects: Continue to deliver various projects to preserve buildings, stop or reduce ongoing deterioration, respond to urgent building repair requirements, address health and safety issues, and reduce the cost and complexity of future work. SPIB N/A
Building Components and Connectivity Program: Continue to implement the connectivity portion of the Building Components and Connectivity Program for the modernization of campus-wide communications and information technologies. SPIB N/A
Asset Program: Continue to implement the Asset Program to support the on-going asset lifecycle maintenance and repair programs of the Parliamentary Precinct. SPIB N/A
Capital Fit-Up Program: Continue to implement the Capital Fit-Up Program to support accommodation needs for the parliamentary partners. SPIB N/A
Energy Services Acquisition Program: Continue to plan and manage the Energy Services Acquisition Program’s (ESAP) and the User Building Conversion Program (UBCP) for the Parliamentary Precinct by working closely with the various project teams to ensure the integration of this element within the projects. SPIB N/A
Operations: Carry out mandatory and life-cycle maintenance, repairs, and processes on Crown-owned buildings in the precinct. SPIB RPS
Strengthen Canada’s science community through the renewal of federal science infrastructure. Science portfolio: Develop security, scientific equipment, IM/IT and real property strategies, solutions, costings, and requirements to advance Phase 1 projects and enterprise analysis and support of the federal science community. This includes community development and implementation of experimentation and innovation pilots, resolution on custody and the operating framework, and development of funding solutions in concert with the community and central agencies. SPIB PB
Science portfolio: Establish laboratory standards for federal laboratories. Projects will be launched in the National Capital Region and the regions. Contracts will be awarded and functional programs will continue for Laboratories Canada projects. SPIB N/A
Science portfolio: Continue to support the science portfolio through effective communications, engagements and change management coordination. SPIB PPCB
Science portfolio: Advance policy direction for science infrastructure through the following key activities:
  • [Redacted] Phase 2 of Laboratories Canada
  • finalizing the Science Research Assessment Framework (SRAF), which will be used to assess science collaboration in future phases of Laboratories Canada and ensure that science outcomes are prioritized in infrastructure decision-making
  • engaging with the federal science community on overcoming barriers to science collaboration. In addition, should the new stimulus fund move forward, ensure integration with Laboratories Canada governance models to ensure optimal outcomes and reduce duplication of effort
SPIB PPCB
Modernize office building and workplace technology in collaboration with clients and key partners, including Shared Services Canada and the Office of the Chief Human Resource Officer. Advance modernization of Fit-up Program to deliver on the GCworkplace vision. RPS DSB, Regions
Develop a plan to accommodate forecasted growth and deliver based on allocated funds within the Continual Improvement Framework (CIF). RPS Regions
Deliver modern office space to the Government of Canada (GC) Workplace standard: By the end of 2024 to 2025, some 449,700 rentable square metres of modernized fit-up will be achieved based on January 2021 forecasts of currently allocated projects. RPS Regions
Improve payment timeliness for all federal construction contracts. Prompt payment for federal construction work regulations are under development, and an adjudicator will be named in 2021 to 2022. RPS N/A
Update the policy suite. Portfolio and Investment Planning Policy. RPS N/A
Physical Performance and Asset Value Policy. RPS N/A
Acquisition and Disposal of Federal Real Property. RPS N/A
Federal infrastructure spending supports Canada’s social, economic, and environmental priorities. Advance sustainability, climate resiliency, and the green agenda for federal real property and infrastructure assets. Monitor the implementation of the Carbon Neutral Portfolio Plan. Gradual year over year improvements are forecasted at 2% per year, which will be monitored through the Government of Canada greenhouse gas reporting protocol. RPS Regions
Continue to modernize the National Capital Region District Energy System (DES), including the conversion of all National Capital Region buildings currently connected to the DES. RPS N/A
Initiate 50% of the actions outlined in the PSPC Real Property Service Sustainable Development Strategy Execution Plan. RPS N/A
Advance the Waste Audit Program; and, implement and monitor the Zero Waste Pilot Program in fiscal year 2020 to 2021 for collection and recycling of disposable non-medical masks and other protective apparel. RPS Regions
In third party commercial leases, develop specific criteria and lease clauses requiring landlords to reduce single-use plastics in food services. RPS N/A
Advance pilot occupant awareness programs in PSPC buildings to improve employee awareness and engagement levels to reduce plastic waste in federal operations. RPS FB, PPCB, Regions
Deliver the Federal Contaminated Sites Action Plan Program through leveraging of internal and private sector resources via integrated national real property acquisitions teams and procurement approaches to deliver the contaminated sites program of work to 2025. RPS N/A
An update of the Carbon Neutral Portfolio Plan will be performed (5 year cycle). Gradual year over year improvements are forecast at 2% a year, which will be monitored through the Government of Canada greenhouse gas reporting protocol. RPS N/A
Review and analyze results from occupant awareness pilot projects and initiate the development of a national program. RPS PPCB
Regular application of climate change adaptation consideration in business processes (planning, management, project delivery, operations and client engagement). RPS N/A
Incorporate climate resilience into building operations. RPS N/A
Incorporate climate-resilient design into rehabilitation and new construction projects. RPS N/A
Improve crossings and service levels of National Capital Region transportation while reducing congestion, improving public transit and reducing greenhouse gas emissions: Submit initial project description to Impact Assessment Agency for Alexandra Bridge replacement by spring 2021. RPS N/A
Improve crossings and service levels of National Capital Region transportation while reducing congestion, improving public transit and reducing greenhouse gas emissions:
  • complete structural steel by August 2020 for the Alexandra Bridge repairs
  • complete the structural steel replacement for the Alexandra Bridge repairs by summer 2021
  • complete design for Alexandra boardwalk replacement project
RPS N/A
Improve crossings and service levels of National Capital Region transportation while reducing congestion, improving public transit and reducing greenhouse gas emissions: Start union construction spring 2021 to spring 2022 (with Hull Causeway) for Chaudière Crossing repairs. RPS N/A
Assessments of key assets to operations and maintenance (O&M) sustainability certifications and complete a best practice guide for low energy heritage building retrofits. SPIB N/A
Improve accessibility of federal buildings. Progress towards full implementation of technical accessibility assessment to enhance the accessibility of the built environment of both Crown-owned and lease purchase assets. RPS N/A
Accessibility in the precinct: Universal Accessibility Action Plan for the Parliamentary Precinct will be completed and implementation will begin. SPIB PPCB
Advance socio-economic benefits in support of federal mandates, such as Indigenous reconciliation and affordable housing. Facilitate meaningful engagement leading to agreements with financial support for local Indigenous representative organizations (IRO)s, such as tribal councils) so they can support local Indigenous communities during engagement and consultation on PSPC real property projects. RPS PPCB
Develop a framework for Indigenous reconciliation and engagement. RPS PPCB
Co-develop and complete Indigenous engagement and action plan. RPS PPCB
Minister mandate commitment: Support Crown Indigenous Relations and Northern Affairs (CIRNA) and Indigenous partners in the continued development of a long term vision for the Indigenous Peoples’ Space. SPIB N/A
Reconciliation with Indigenous Peoples: Work with Indigenous organizations and other federal partners to increase Indigenous participation in federal real property projects and economic opportunities through Indigenous institutional development, partnering, and capacity building initiatives. SPIB PB
Minister mandate commitment to have at least 5% of federal contracts awarded to businesses managed and led by Indigenous Peoples: Increase participation of Indigenous businesses and Peoples in federal procurements and contracting by implementing mandatory Indigenous benefits plans as part of the contractual requirements for all of SPIB's major projects. SPIB PB

Core responsibility 4: Government-wide support

Table 4: Planned results
Departmental result Priority Deliverables PSPC lead PSPC support
Federal organizations have access to high quality linguistic services and tools. Provide timely and high quality linguistic services and tools so Canadians can enjoy the full benefits of our country’s 2 official languages. Creating or renewing partnerships with universities, associations and other stakeholders. Translation Bureau N/A
Produce the Translation Bureau’s annual report on official languages’ quality. Translation Bureau N/A
Onboard the majority of federal government departments and agencies onto the new request management solution, GClingua. Translation Bureau DSB
Implement the interpretation sector’s Modernization Plan with a focus on procedural, structural and technological efficiencies. Translation Bureau N/A
Produce Neural Machine Translation (NMT) Quality Assessment Strategy draft. Translation Bureau N/A
Enable parliamentarians and the public service to avail themselves of translation and interpretation services in Indigenous languages, enhancing visibility and positively impacting the status and future vitality of Indigenous languages in Canada. Continue monitoring demand for Indigenous language services and adjust capacity as required. Translation Bureau N/A
Enable employees and Canadians who are deaf, deafblind, deafened and hard of hearing to access government information and participate fully in activities organized in the federal context using linguistic services that meet their communication requirements. Putting in place the necessary procurement mechanisms for linguistic services. Translation Bureau PB
Expand client base for targeted services to other government departments, provinces, territories and municipalities. Update and implement the client strategy, including new or renewed master agreements and continued implementation of customized services. Translation Bureau N/A
Offer digitally enabled products and tools, such as modernized applications and e-platforms. Data strategy is implemented. Translation Bureau N/A
Technological tools aimed at efficiency and quality have been tested and experimentation has been documented, in collaboration with internal and external partners. Translation Bureau DSB
The Government does business with ethical suppliers and ensures that sensitive information is handled appropriately. Enhance integrity of federal procurement and real property transactions. Assess and review emerging operational and market trends to ensure continued effectiveness of the Integrity Regime. Departmental Oversight Branch (DOB) N/A
Strengthen procedures to enhance due diligence of suppliers to federal government. DOB N/A
Launch a training and awareness strategy for PSPC contracting authorities to promote the prevention, identification and resolution of fairness issues by March 31, 2022. DOB PB
Make use of a client-focused delivery approach to safeguarding sensitive and strategic government information and assets. Implement process improvements in the Contract Security Program (CSP) based on risk-based decision making. DOB PB
Engage Contract Security Program clients on program performance and compliance improvement initiatives. DOB N/A
Increase the use of risk-based decision making to improve Controlled Goods Program (CGP)'s processes. DOB N/A
Identify opportunities to improve the Controlled Goods Program performance relative to service standards and compliance with CGP requirements. DOB N/A
Expand outreach activities by developing an online social media presence that will promote registration and compliance with the Controlled Goods Program DOB N/A
Enhance stakeholder engagement with security and intelligence departments and agencies, as well as law enforcement partners. In 2021 to 2022, the forensic accounting management group will commit 2 full-time equivalents to the Financial Crime Coordination Centre (FC3) within Public Safety (operational phase of previously named Anti-Money Laundering Action, Coordination and Enforcement (ACE) Team) as it begins its operations. These resources will assist FC3 in its efforts in combating money laundering and terrorist financing. In 2022 to 2023, 1 full-time equivalent will be provided. DOB N/A
Establish a team of dedicated forensic accountants in support of the Anti-Money Laundering and Anti-Terrorist Financing (AMLATF) Regime, its partners and law enforcement across the country. DOB N/A
Engage with Financial Crime Coordination Centre partners, Anti-Money Laundering and Anti-Terrorist Financing (AMLATF) Regime partners, and law enforcement at federal, provincial and municipal levels to proactively offer forensic accounting services including subsidized/cost-reduced services under the AMLATF initiative. Develop new partnerships and participate in integrated teams where appropriate. DOB N/A
Enhance fraud prevention and detection measures. Establish an anti-fraud hub that will be the next evolution of PSPC's Fraud Risk Management Framework, integrating, coordinating and centralizing PSPC's branch specific and general department-wide fraud related activities. DOB RPS, PB
Enhance data analytics tools. PSPC will operationalize the function of using data analytics to detect fraud risks identified in PSPC's fraud risk assessments, using the central intelligence procurement database that has been developed for that purpose. DOB DSB
Federal organizations have the support services and tools they need to deliver their programs to Canadians. Offer digitally enabled products and tools, such as modernized applications and e-platforms. Next Generation (NextGen) government travel:
  • Finalize options and define operational and service delivery models for the new Government of Canada (GC) travel program leveraging, industry best practices and technologies
  • [Redacted]
DSB N/A
Create a GC-wide system to increase integrity level of application hosting infrastructure for data being served to Canadians and within the GC. DSB N/A
Modernize GCSurplus’ digital add on modules (for example, corporate administration shared services [CASS] online) that support and enable the integration of internal and external web based divestment systems. RGPB GCSurplus
By March 2021, Seized Property Management Directorate will begin preliminary planning to replace its primary case management system. RGPB DSB
Select and implement a new production tool at the Canada Gazette to enable digital services. RGPB DSB
Canadian General Standards Board will implement the e-platform Microsoft 365 in the first quarter of 2021 to 2022. RGPB DSB
Introduce new learning modules for client departments to support environmental analysis efforts GC-wide. RGPB DSB
Expand the client base for targeted services to other government departments and agencies. Establish GCshare as a provider of common GC-wide collaboration applications and services. DSB FB
Evolve and grow GCdocs services to incorporate functionality such as records archiving, latest version implementation, performance enhancements, single sign-on, and cloud-based services. DSB FB
Evolve and grow GCinterop services including robust disaster recovery capability, cloud services integration, and application programming interface (API) development. DSB FB
Evolve and grow GCcase services including tailored client solutions, expert services, cloud-based services, and secret services. DSB FB
Expand client base for targeted services to other government departments, provinces, territories and municipalities. Implement the document imaging solutions marketing plan activities for the 2021 to 2022 fiscal year. RGPB DSB
Improve the user experience and enable more services through innovation with a view to increase program efficiency and effectiveness. Work with central agencies to support efforts by the Government of Canada to combat disinformation by helping support the ability of departments to remain aware of emerging issues as they unfold in the media. RGPB DSB/PPCB/FB

Annex E: Service at Public Services and Procurement Canada

Table 5: Planned results
Departmental result Priority Deliverables Public Services and Procurement Canada (PSPC) lead PSPC support
Public Services and Procurement Canada (PSPC) clients and partners can rely on a consistent and positive service experience. Establish and implement a PSPC service framework to support PSPC employees in all client engagement activities. The Service Strategy Program (under core responsibility Government-wide support) is renewed to better respond to the requirements of the Treasury Board of Canada Secretariat (TBS) Policy on Service and Digital, to align with Government of Canada (GC) digital transformation efforts, and to position PSPC to achieve its service objectives. Digital Services Branch (DSB) All branches and regions
Development and approval of a plan to assess PSPC services in terms of convenience, accessibility, reliability, timeliness, accuracy and of security in accordance with Treasury Board of Canada Secretariat guidance and standards. DSB All branches and regions
Develop a process to implement the Service Framework across PSPC, as aligned with PSPC’s service objectives, while raising awareness and understanding of the Service Framework across business lines. DSB All branches and regions
Enhance service design and planning for programs. Engage PSPC clients (other government departments (OGD)) and service providers (Public Service Commission (PSC)) branches) to improve PSPC external and enterprise services. Develop a community of service experts for service improvement. Development and delivery of One PSPC client survey focused on PSPC service portfolio as a whole. DSB Policy, Planning and Communications Branch (PPCB) and Audit
Implement a partnership with a provider of a critical service to launch a real-time reporting process. DSB Departmental Oversight Branch (DOB)
Development of a partnership with PSPC service providers and Treasury Board (TB) to support PSPC compliance with Treasury Board of Canada Secretariat direction and guidance on service inventory. Assess PSPC enterprise and external services; identify areas of improvement: data collection, methodology, processes and online interaction points with clients (authentication, enrolment, online application, decision, issuance, resolution and feedback). Develop baseline on client satisfaction. DSB DOB
Further leverage the departmental catalogue to raise awareness across PSPC and to promote internal services. Explore opportunities to bundle service offerings across the internal service providers. DSB All branches and regions
Enhance service levels, client satisfaction and increase awareness and marketing of PSPC services. Promote the PSPC Client Relations Management (CRM) tool as the client relationship tool at PSPC to drive adoption and result in lowered its cost (shared cost model). Simplify the user experience by adopting a client-centric approach. DSB All branches and regions
Generate statistical information on who uses the digital network to improve their programs and services. DSB All branches and regions
Collaboration and recommendation to service providers on ways to increase PSPC channel availability for services. DSB PPCB
Development of a PSPC client integrated inventory for PSPC services. Approval of a plan with a complete assessment of in-scope services and available PSPC department-wide tools. DSB PPCB
Improve client awareness and perception of the service inventory data. The service inventory data is published online under the open government portal accessible to the public (InfoDatabase) via Treasury Board of Canada Secretariat. DSB PPCB
To improve awareness and educate on the service management function, review and update online information available to PSPC employees and increase intranet presence to become more visible as PSPC’s Departmental Service Management Office. DSB PPCB
Corporate enablers work as strategic partners to provide consistent service delivery in support of our business lines and transformation initiatives. Use the content of the service catalogue to connect the Departmental Service Management Office to Branch Service Management Offices across PSPC and all business lines to enable us to establish clear service levels for corporate services. DSB All branches and regions
Examine current departmental acquisition service catalogue and standards and adjust them based on real-time data over the last year. Finance Branch (FB) All branches and regions
Develop a service catalogue outlining clear service levels for corporate services. PPCB All branches and regions

Annex F: Corporate enablers—Results, priorities and deliverables

Management and oversight

Table 6: Planned results
Departmental result Priority Deliverables Public Services and Procurement Canada (PSPC) lead PSPC support
Implement strategies to advance on departmental priorities through enhanced services, processes and structures, and undertake activities to analyze and mitigate exposure to risk. Embed integrated business planning throughout the department to help inform decisions related to business activities. Feasibility assessment for implementation of a new tool to collect data (one pass process) to support multiple planning and reporting requirement. Digital Services Branch (DSB) Policy, Planning and Communications Branch (PPCB)
Launch 2021 to 2022 to 2023 to 2024 Public Services and Procurement Canada Integrated Business Plan in summer 2021. PPCB All branches and regions
Maintain the Public Services and Procurement Canada's Integrated Business Plan through priority setting, in-year reporting and updates, sound governance, engagement and an alignment to the extent possible with corporate plans and reports. PPCB All branches and regions
Strengthen governance to improve project oversight and management through a renewed PSPC governance architecture. Refresh the National Project Management System. Real Property Services (RPS) DSB, Regions
Create an enterprise governance framework model for the management of projects. RPS DSB, Regions
Finalize implementation of a renewed governance architecture for PSPC project oversight. Specifically with clarified responsibilities and terms of reference for the Strategic Operations Committee and the Investment Management Board. PPCB RPS, Financial and Administration Branch (FB), DSB
Optimize security throughout the department by establishing a 3-year departmental security plan and building security specialist capacity and expertise across the department. Oversight and implementation: Follow-up on 2019 to 2022 Departmental Security Plan (DSP) action plan items and report on status by late summer 2021. Departmental Oversight Branch (DOB) DSB
Oversight and implementation: Implement and maintain a Departmental Emergency Operations Center (DEOC) to support PSPC emergency events management. DOB DSB
A project to define, test and implement new roles and responsibilities to align the Unit Security Officer (USO) Program with new requirements under the Policy on Government Security and the future of work by December 2022. DOB DSB, Human Resources Branch (HRB)
As the business owner and technical authority under the Place du Portage (PDP) III asset workplace renewal project, take part in the installation, testing and commission of a new electronic security solution (ESS) by December 2023. DOB DSB, Procurement Branch (PB)
Fully implement a data strategy to enable strategic and operational decision making. Develop a data science community within PSPC:
  • reach out to Economics and Social Science Services (EC) employees in PSPC
  • identification of EC employees who do data science work
  • develop the terms of reference
For first quarter 2021 to 2022: hold the first meeting in 2021 to 2022.
DSB PPCB
Continue adding data to the Enterprise Data Warehouse (EDW):
  • continue real property data and begin adding finance and procurement data
  • perform security assessment and authorization (SA&A) to obtain authority to operate at Protected B level
  • procure an enterprise data management platform via a request for proposal (RFP)
DSB PPCB
Conduct targeted pilots to evolve the department’s level of data maturity:
  • continue evolution and operation of the COVID-19 personal protective equipment (PPE) tracker
  • perform a proof-of-concept of analytics in the public cloud
DSB PPCB
Implementation of a data strategy and its communication throughout the department. PPCB DSB
Strengthen integrated risk management culture at PSPC through the operationalization of a risk management framework and the development of supporting comprehensive learning and communications strategies. Continue to support the maturing of the integrated risk management to support decision-making, including supporting the newly approved Integrated Risk Management (IRM) Framework by finalizing the related IRM communication and learning strategies. Office of the Chief Audit, Evaluation and Risk Executive (OCAERE) All branches and regions
Implement a new look and feel to the PSPC departmental risk profile (DRP) to better support departmental information needs and enable regular web-publication to increase the availability of information to support intelligent risk taking across the department. OCAERE All branches and regions
Continue to support the branch and regions in the development and updating of their respective risk inventories to support strategic business planning and, in collaboration with the Integrated Business Plan (IBP) team, enhance linkages between these profiles, and the IBP deliverables to support the analysis of enterprise-wide risks. OCAERE All branches and regions
Establish departmental reconciliation plan to advance reconciliation and renewed relationship with Indigenous people. Formal engagement with Indigenous partners, governments and businesses commencing winter and spring 2021. PPCB All branches and regions
Engage with PSPC branches and regions to identify, and promote the uptake of best practices for working with Indigenous partners and clients. PPCB All branches and regions
Strengthen accessibility and inclusion at PSPC by removing barriers to full participation in the way we work and in the services we provide. Launch an updated/refreshed interim accessibility plan and report on progress, while continuing to monitor key performance metrics identified in the Performance Measurement Framework. PPCB All branches and regions
Implement the departmental transparency strategy to establish PSPC as a leader in supporting the Government’s transparency and openness priority. By March 2021, deliver the publication plan for the remaining Departmental Results Framework (DRF) datasets starting in November 2021 (Management Accountability Framework (MAF) 2022 to 2023 reporting period) and beyond towards the target of 100%. DSB All branches and regions
Identification of new items to disclose proactively in support of transparency and openness approach (for example, frequently requested data reports; utilization reports and list of wrongdoing investigations). PPCB N/A
Increase agility, timeliness, accessibility, and comprehensiveness of the departmental audit and evaluation functions to provide independent and reasonable assurance on risk management, control, governance and program value. Recruit internal audit resources to meet existing capacity requirements. OCAERE N/A
Continue to pilot new assurance and advisory methodologies in collaboration with other departments and monitor outcomes which should better support senior management to manage the risks associated with transformation projects. OCAERE N/A
Build and adopt the tools to allow the audit function to leverage the organization’s data. OCAERE N/A
Deliver the annual Risk Based Audit Plan (RBAP) which includes streamlining processes to improve timeliness of deliverables. We will also integrate internal audit methodology (such as risk based planning, audit planning) and where appropriate, an assessment of PSPC's contribution towards gender analysis, diversity and inclusion, greening the government operations and indigenous reconciliation. OCAERE N/A
Through modernization, position audit, evaluation and risk management functions as integrated business support and provide recommendations to the key strategic partners. Modernize the evaluation function through the roll-out of innovative, timely, engaging and informative products and by building up the capacity in the evaluation function. OCAERE All branches and regions
Position the evaluation function as an integrated business and strategic partner through delivering high quality products, annual consultations to update the rolling 5-year evaluation plan, engagement of the newly created Evaluation Advisory Committee (EAC). OCAERE All branches and regions
Make increased use of experimentation for improved service delivery. Build awareness and understanding of experimentation within PSPC, including identification of current experimental work. PPCB All branches and regions
Effectively communicate the department’s One PSPC story to Cabinet, Parliament and Canadians through increased horizontal integration and enhanced strategic analysis. Support the systematic, consistent, and meaningful application of gender based analysis plus (GBA+) throughout PSPC to enhance the strategic analysis of differential impacts of PSPC initiatives. PPCB All branches and regions
Coordinate and deliver timely and consistent support to the Minister's participation in Cabinet business and responsibilities related to Parliament. PPCB All branches
Strengthen support to the Minister and senior management in delivering priorities related to the portfolio entities by:
  • providing timely, strategic advice and guidance
  • supporting the fulfillment of the Government’s commitment to timely, open, transparent and merit-based Governor in Council (GIC) selection processes
  • managing Treasury Board and Cabinet submissions as they pertain to the portfolio entities to ensure that departmental and client priorities are respected
Providing regular briefings and timely, strategic advice and guidance for the Ministers Office, Minister and senior management; supporting open, transparent and merit-based Governor in Council selection processes; and managing Treasury Board and Cabinet submissions as they pertain to the portfolio entities. PPCB N/A
Strengthen ties with provincial and territorial governments, and international counterparts in areas of shared interest. Federal, provincial, and territorial (FPT): One in-person meeting and 2 videoconferences. International: One bilateral deputy minister-level meeting with the General Services Administration PPCB N/A

Communications

Table 7: Planned results
Departmental result Priority Deliverables PSPC lead PSPC support
Ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of PSPC employees, clients and partners, and of the public. Align strategic communications plans to PSPC priorities. Implement an annual strategic communications plan with strategic outcomes. PPCB N/A
A Performance Measurement Strategy is developed based on established objectives and outcomes. PPCB N/A
Provide effective and engaging internal communications information to employees across the department. Plan, assess, and/or redesign new channels/tools/approaches to strengthen internal communications and employee engagement. PPCB DSB
Revive the internal communications network following COVID-19 and leverage relationships to better assess the needs of employees across the department and increase employee engagement in a virtual era. PPCB N/A
Streamline PSPC’s websites and meet Government of Canada web requirements. Complete the centralization of the PSPC web presence. PPCB DSB
A Web Analytics Strategy is developed and implemented to support user-centric content and meets Government of Canada digital requirements (Analytics tool rolled out, user experience (UX) testing, tracking codes, dedicated resources). PPCB DSB
Explore opportunities to post media and committee responses to the website. PPCB DSB
Strengthen proactive communications to support programs across the department. Implement a social media strategy. PPCB DSB
Plan additional content and approaches to tell the department's story, including engagement that results in co-creation opportunities with external entities. PPCB N/A
Conduct public environment scanning to support strategic issues management. PPCB N/A
Effectively manage issues by anticipating, preparing and responding to emerging issues. Support marketing requirements across the department. PPCB N/A
Explore enhancements to build capacity to support consultations and public opinion research activities. PPCB N/A

Human resources management

Table 8: Planned results
Departmental result Priority Deliverables PSPC lead PSPC support
Foster a workplace that enshrines psychological health, safety, well-being, linguistic duality, inclusion and accessibility. Support employees at all levels in the prevention, intervention and resolution of conflictual situations and provide them with a healthy, safe and inclusive work environment. Implement an overarching people management strategy to support employment equity (EE) groups, including specific/tailored strategies for members of visible minorities, Indigenous Peoples, persons with disabilities and women in accordance with the accessibility and reconciliation agenda, and Deputy Minister (DM) commitments on diversity and inclusion.table 8 note 1 HRB PPCB, regions, diversity networks and champions
Support PSPC in the implementation of the future of work vision.table 8 note 1 HRB All branches and regions
Establish a new PSPC mental health strategy. HRB All branches and regions
Establish a values and ethics, prevention of harassment and violence centre of expertise. HRB Regions
Review Employee and Organization Assistance Program model to develop consistent services across PSPC. HRB Regions
Expand the human resources (HR) accessibility centre services across PSPC. HRB All branches and regions
Review second language training provision guidelines and options to identify best practices and a way forward for PSPC. HRB All branches and regions, champions, networks and learning network
Optimize HR-to-Pay support for management and employees and contribute to pay issues prevention. Improve HR-to-Pay support, tools, data and training for managers and employees. HRB All branches and regions
Develop and manage talent, including leadership. Equally on-board, integrate, and fully support all new employees when they start a new position. Implement a new on-boarding program department-wide to develop a consistent approach across PSPC.table 8 note 2 HRB DOB, DSB, FB, all branches and regions
Provide access for employees at all levels to continuous learning opportunities that are supported by career and talent management. Evolve career management, performance and talent management, and succession planning to foster retention, engagement, and continuous development of all employees. HRB DSB and all branches and regions
Recruit a talented, agile and diverse workforce. Recruit and staff a national and diverse workforce that possesses the competencies that are required now and for the future and that supports the inclusive work environment. Strengthen human resources planning to proactively support people management and to further incorporate diversity and inclusion.table 8 note 3 HRB DSB, PPCB, FB, all branches and regions
Develop targeted recruitment strategies for veterans and youth, including students. HRB PPCB, Regions
Use increased flexibility and innovation in talent sourcing, such as national recruitment and work location and more flexible employment arrangements, to support timely recruitment, mobility, and diversity and inclusion. HRB All branches and regions
Following the launch of the project management (PM) curriculum, the following activities will be undertaken:
  • PM capacity / experience assessment
  • centralized funding request
RPS HRB
Enhance strategic policy capacity and ongoing support to departmental policies. PPCB HRB
Strengthen capacity to provide better support to branches and regional communications coordination and develop stronger partnerships. PPCB HRB
Evolve human resources (HR) client-oriented core services. Establish a strong, efficient and streamlined HR core business to effectively support the department. Increase availability and accessibility of HR data to inform people management. HRB DSB, FB, Pay Solutions Branch (PSB), Pay Administration Branch (PAB), HR-to-Pay Program Office (HRPPO), regions
Review and strengthen the HR service delivery model. HRB DSB, regions
Define HR service offerings and related performance measures. HRB DSB, regions
Implement new staffing and recruitment technologies to improve time to staff and contribute to a better hiring experience. HRB DSB, DOB, PPCB
Develop and implement standardized work descriptions, structural organizational models and streamlined classification processes. HRB All branches and regions
Provide access to business systems and technology, including digital automation to increase efficiency, maximize resources and better deliver HR services to clients, for HR as well as clients. Evolve HR systems to support efficient delivery of services to clients and to leverage data. HRB DSB, regions
Aspiration: By 2023, employee satisfaction levels will reach 75%. Undertake to increase employee satisfaction levels to 75% by 2023. Monitor employee satisfaction level using the Public Service Employee Survey (PSES) results and inform stakeholders. HRB All branches and regions

Table 8 Notes

Table 8 Note 1

This deliverable also supports 2 additional departmental results: Develop and manage talent, including leadership; and, Recruit a talented, agile and diverse workforce.

Return to table 8 note 1 referrer

Table 8 Note 2

This deliverable also supports the departmental result: Recruit a talented, agile and diverse workforce.

Return to table 8 note 2 referrer

Table 8 Note 3

This deliverable also supports 2 additional departmental results: Foster a workplace that enshrines psychological health, safety, well-being, linguistic duality, inclusion and accessibility; and, Develop and manage talent, including leadership.

Return to table 8 note 3 referrer

Financial management

Table 9: Planned results
Departmental result Priority Deliverables PSPC Lead PSPC Support
Ensure the prudent use of public resources, including:
  • planning
  • budgeting
  • accounting
  • reporting
  • control and oversight
  • analysis
  • decision support and advice
  • financial systems
Maximize the use of accrual budgeting in the planning and management of PSPC’s operations and assets. Continue the implementation of the 3-year accrual budgeting roadmap. FB All branches and regions
Continue to engage branches and provide assistance in the implementation of accrual budgeting. FB All branches and regions
Standardize and simplify governance and management processes associated with accrual budgeting. FB All branches and regions
Enhance partner model and portfolio planning to improve service delivery and maximize regional expertise.  Financial services delivery excellence initiative: The Initiative aims to provide parameters and foundation to support collaborative efforts between Financial Operations Sector (FOS) and National Financial Management Advisory Services (NFMAS)—Regional Financial Operations. Deliverables for 2021 to 2022:
  • review baseline exercise in consideration with telework lens
  • perform deep dives to look at opportunities to standardize approach and services levels
  • launch executive table review of identified centres of expertise (COEs)
FB All regions
Identify options to optimize the current corporate accommodation, materiel management, and procurement functions for which we have a dual role as a common service provider as well as internal service provider. FB RPS, Science and Parliamentary Infrastructure Branch (SPIB), PB
For National Financial Management Advisory Services, a review of Digital Services Branch billing, funding mechanisms, costing models, planning processes, and relationship with Shared Services Canada is being explored, which will ultimately enable the alignment of resources to priorities and address issues (where possible) related to the funding model. FB DSB
Align resources to priorities, and address structural pressures, through optimization of the funding model and its associated processes. FB All branches and regions
Identify the desired model to consolidate the departmental accommodation, materiel management and acquisitions services and whether the services should remain within the Finance Branch or move to the common service providers (Real Property and Acquisitions). FB RPS, SPIB, PB
Enhance financial management practices to support the department and facilitate efficient and effective resource allocation (for example, simplifying and reducing the number of internal service agreements, reengineer financial pressure process, etc.). Implement Monte Carlo simulation (assessing impact of risks on cost estimates) on new Cabinet documents (memoranda to Cabinet and Treasury Board (TB) submissions) with financial implications. FB N/A
Develop new dashboards and reports, to be presented at Finance Management Committee (FMC) on a quarterly basis:
  • dashboards on external receivables, providing information on ageing and billing status
  • Interest on Accounts Payable (IOAP) Summary Report provides results for each branch
FB N/A
Leveraging modern technology to support financial management and improve the quality of transactions (using artificial intelligence, Bots, etc.). Develop a multi-year plan, aligned with S/4HANA that details the order in which processes will be automated. FB DSB
Enhance technology and processes, including delivering the new solution to the systems, applications and products (SAP) platform. Secure the multi-year project approval by finalizing the project artifacts, such as business case, cost workbook, project charter, project management plan and benefits realization. FB RPS (co-sponsor), DSB
Support the Digital Comptrollership Program (DCP) in the delivery of the discovery and explore workshops; validate the assessment of the Government of Canada (GC) digital core solution and validate PSPC localization requirements. FB RPS (co-sponsor), DSB
Build awareness campaign for the systems, applications and products way 4ward project:
  • develop and implement change management and communication strategies
  • identify a change lead for each of the sub projects
  • develop initial change impact assessment
FB RPS (co-sponsor), DSB
Deliver a fully functional S/4HANA solution replacing the 2021 existing functionality (April 1, 2024). FB RPS (co-sponsor), DSB
Increase implementation of PSPC initiatives, including the Workplace Renewal Initiative and greening of PSPC’s fleet. Continuing work on 7-year plan, examine expanding portfolio to include other non-road vehicle asset types (example: ATV, snow mobiles, generators). RPS N/A
Support the implementation of the revised National Capital Region Long-Term Accommodation Strategy (Square Meters converted to activity-based workspace (ABW), including the PDP III project. RPS N/A
National Capital Region: Developing and implementing multiple change management strategies for various Workplace Renewal Initiative (WRI) projects and in support of the vision for the future of work at PSPC. RPS N/A
Support PSPC branches through the identification and timely resolution of business transformation requirements related to the implementation of the WRI and in support of the vision for the Future of Work at PSPC. RPS N/A
Support leaders and emerging leaders at all levels and of all diversities to develop and refine leadership competencies. Development and implementation of PSPC's Investment Management Framework which aligns to the Treasury Board Policy and Directives on the Planning and Management of Investments. FB All branches and regions
Adopt and implement an investment management system that is aligned to the Government of Canada Fixed Asset Review recommendations and proposed way-forward. Development, implementation of an investment plan and associated governance based on the PSPC Asset Portfolio Long Term Strategy, and plans which will transform PSPC assets from cost-drivers and sources of risk, into strategic enablers that can advance broader enterprise objectives and derive public value for Canadians. FB All branches and regions
Development and implementation of an enterprise-wide prioritization model for all of PSPC's asset portfolios to ensure sound stewardship, financial sustainability and informed decision making through a robust governance framework. FB All branches and regions
Document all internal controls processes and sub-processes must be documented and tested for design effectiveness by March 31, 2024 (Treasury Board of Canada Secretariat (TBS) requirement). The yearly deliverables established in the Internal Controls Assessment Plan will be disclosed in the annual Annex A to the Consolidated Financial Statements. FB All branches and regions

Information management/information technology

Table 10: Planned results
Departmental result Priority Deliverables PSPC Lead PSPC Support
Ensure that information management and the use of information technology is efficient and effective and supports government priorities, and program delivery, to increase productivity, foster informed decision-making and enhance services to the public. Improve information management and information technology (IM/IT) tools and security posture. Implement an information technology (IT) security awareness program and develop content to be delivered on an ongoing basis. DSB DOB
Document and maintain the departmental application portfolio and individual application profiles, including any new application under development. Improve the value of the inventory to track security profiles and risk information. Ensure that data capture processes are reviewed and optimized on an ongoing basis. DSB N/A
Update the system life cycle (SLC) to include tracking and monitoring of system and configuration changes to existing applications and systems, including updates to the security assessment and authorizations, as required, as a result of major changes. DSB DOB
Develop a standard operating procedure (SOP) for IT vulnerability scanning of PSPC IT asset. DSB DOB
Develop standards for PSPC IT assets for: IT patch management. DSB DOB
Implementation of Government of Canada secret infrastructure. DSB DOB
Implementation of high integrity infrastructure. DSB N/A
Implement a digital strategy and enhanced change management capacity to improve horizontal planning of IT investments across PSPC. PSPC Digital Project Oversight Committee (DPOC) terms of reference (TOR) to reflect updates within DSB's governance committees and related processes, including further alignment with the upcoming Project Navigator (PSPC's updated Project Management Framework). DSB N/A
Implement information technology, project and portfolio management (ITPPM) as an IT business management solution to improve the quality of PSPC digital planning data. Define business objects and prioritize work to roll-out and improve core modules and functionality to support the management of digital investments. DSB All branches and regions
Establish annual plans with Shared Services Canada for smart network enhancements and capacity increases to accommodate increased internet access requirements. DSB N/A
Reduce the occurrence of issues upon rolling out applications by improving IT change management practices and by placing a focus on enhanced communications. DSB PPCB
Revise select Digital Services Branch standards, guides, plans and processes with organizational change management (OCM) principles to strengthen and sustain DSB project management and planning practices. DSB N/A
Adjust and refine IT operational support services, such as hardware provisioning, to ensure PSPC employees experience consistent Digital Services Branch services reflective of a common approach to service delivery. DSB N/A
Pursue implementation and further integrate internal and external collaboration solutions for PSPC staff such as Microsoft 365, SharePoint, OneNote, and GCdocs. DSB All branches and regions
Leverage and promote the Digital Strategy to increase PSPC staff awareness and engagement towards the e-enablement of our services as part of the digital transformation efforts:
  • updated Digital Transformation Strategy
  • digital transformation dashboard (how we are going to operationalize the digital transformation)
  • launch of new digital enablers (services and tools)
DSB PPCB
Implement self-services IT capabilities for IT related request/incidents (to be implemented with the introduction of Service Manager 9 (SM9). DSB N/A
Modernize the business intake portal for requesting new IT equipment (such as online service catalogue). DSB N/A
As M365 components are implemented, solutions with duplicate capabilities will be inventoried and analyzed, and where possible, transitioned to the standard solution. Initiatives will be planned to ensure client consultation and change management plans where required. Examples are Wiki, confluence, etc. DSB N/A
Reduce business risk by moving applications from at-risk legacy datacenters and/or obsolete IT infrastructure to modern, reliable and secure infrastructure. Windows Server 2008: Complete the migration of Government of Canada pension system (GCPENS) to modern infrastructure; decommission obsolete infrastructure. DSB N/A
Linux-Unix operation system (OS) consolidation and upgrade project:
  • cloud eligibility analysis
  • application modernization (where applicable)
  • phase I of server consolidation/upgrades
DSB N/A
Place du Portage III workload migration (WLM) project:
  • cloud eligibility analysis
  • application modernization (where applicable)
  • workload migration plan (cloud or Shared Services Canada (SSC) End State Service Centre (EDC))
DSB N/A
Improve productivity by providing tools to connect employees to the people, information, and content they need to work in a wireless environment, securely, remotely and from any device. Upgrade PSPC desktops from Office 2013 to M365. DSB All branches and regions
Digital Workplace Program:
  • rollout the remaining M365 tools as per the roadmap, for example, whiteboard, live events, Teams on mobile, planner, etc
  • pilot the use of Yammer as a corporate social media tool
  • M365 IM roadmap
  • email migration plan (on premise to cloud)
DSB All branches and regions
Desktop modernization. DSB N/A
Increase the digital footprint, including smart investments in cloud solutions. Cloud modernization project: design and implement enterprise cloud solution. Enable cloud adoption at PSPC. DSB N/A
Perform research and experimentation of migrating legacy applications onto cloud-based infrastructure provided as a service. DSB N/A
Enable private or third party cloud software solutions integration with onsite (or managed) PSPC and GC applications. DSB N/A
Enhance use of artificial intelligence (AI), robotics, and open data. Monitor, track progress, provide IT expertise and support for projects and investments enabled by novel-technologies (such as the use of robotics and of artificial intelligence by the Receiver General of Canada). Receiver General and Pension Branch (RGPB) DSB
Enhance modern service design capabilities that puts users first and drives the business change/vision.  Develop and deliver phase 1 of GCaccounts, a single sign-on solution for multiple PSPC systems (as per project schedule). DSB N/A
Implement an authentication solution to support the introduction of secure fully digital solutions at PSPC (as per project schedule). DSB N/A
Enhance innovation network and infrastructure that supports experimentation. Digital innovation network to help PSPC programs and employees to ideate, co-create and experiment with technologies:
  • potentially new exploration lab capabilities (based on demand)
  • opening of exploration centre (physical location) as a transition to post-COVID
DSB All branches

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