2022 Deputy Minister's Transition Book: Proposed: 2022 to 2023 Departmental Results Framework
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Public Services and Procurement Canada Departmental Results Framework (excluding internal services)
Core responsibility 1: Purchase of goods and services
$334 million; 1,542 full-time equivalents (FTE).
Description
Public Services and Procurement Canada (PSPC) purchases goods and services on behalf of the Government of Canada.
Departmental results and departmental results indicators
1.1 Federal organizations have the products and services they need, when they need them, at the best value
- 1.1.1 percentage of overall client satisfaction with PSPC procurement services
- 1.1.2 percentage of original contracts of level 1 (basic) complexity awarded within established timeframes
- 1.1.3 percentage of original contracts of level 2 (standard) complexity awarded within established timeframes
- 1.1.4 cost of procurement services per $100 of contract value
- 1.1.5 percentage of competitive procurement processes versus sole source
- 1.1.6 percentage of complex competitive procurement processes for which at least 2 qualified bids were received (levels 3 to 5)
1.2 Government purchasing is easy to access, fair and transparent for suppliers
- 1.2.1 percentage of suppliers that rate the procurement process as easy to access
- 1.2.2 percentage of suppliers that rate the procurement process as fair and transparent
1.3 Government purchasing supports Canada’s economic, environmental, and social policy goals
- 1.3.1 percentage of contract value awarded to small and medium businesses
- 1.3.2 percentage of PSPC contracts, standing offers and supply arrangements that include “green” goods and services
- 1.3.3 percentage of participation in procurement processes by Indigenous suppliers
- 1.3.4 percentage of participation in procurement processes by suppliers who are women
Program inventory
Procurement Program
Core responsibility 2: Payments and accounting
$350 million; 2,367 FTE.
Description
PSPC collects revenues and issues payments, maintains the financial accounts of Canada, issues financial reports, and administers payroll and pension services for the Government of Canada.
Departmental results and departmental results indicators
2.1 Canadians, businesses and organizations receive payments on time and revenues are collected for government services in an efficient manner
- 2.1.1 percentage of payments issued within established timeframes
- 2.1.2 percentage of money paid to the Government of Canada that is reconciled within 2 business days
- 2.1.3 percentage of payments made instead of property taxes to taxing authorities within established timeframes
2.2 Members of federal pension plans receive timely and accurate pension payments, benefits and support services to which they are entitled
- 2.2.1 percentage of pension payments processed that are accurate and on time
2.3 In collaboration with government departments, employees receive timely and accurate pay and benefits
- 2.3.1 number of employees facing potential pay inaccuracies at the Pay Centre
- 2.3.2 percentage of cases submitted to the Pay Centre on time
- 2.3.3 percentage of cases, promptly submitted to Pay Centre, that have been processed on time
2.4 Canadians have timely access to reliable information on Canada’s finances
- 2.4.1 the Public Accounts of Canada are posted on the department’s website within 24 hours of tabling in the house of commons
- 2.4.2 information presented in the Consolidated Financial Statements of the Government of Canada is accurate
Program inventory
- Federal Pay Administration
- Federal Pension Administration
- Payments Instead of Property Taxes to Local Governments
- Payments and Revenue Collection
- Government-Wide Accounting and Reporting
- Cape Breton Operations: Human Resources Legacy Benefits
Core responsibility 3: Property and infrastructure
$4,773 million; 3,062 FTE.
Description
PSPC provides federal employees and parliamentarians with work space; builds, maintains and manages federal properties and other public works such as bridges and dams; and provides associated services to federal organizations.
Departmental results and departmental results indicators
3.1 Federal real property and associated services meet the needs of federal government clients, partners and parliamentarians, and ensure best value for Canadians
- 3.1.1 percentage of Crown-owned buildings that are in fair or better condition
- 3.1.2 percentage of Crown-owned heritage buildings that are in fair or better condition
- 3.1.3 percentage of PSPC-managed office space that is modernized each year to meet the current Government of Canada workplace fit-up standards known as the GCworkplace approach
- 3.1.4 percentage of real property projects that are delivered within scope, on time and on budget
- 3.1.5 percentage of time that PSPC’s real property facilities are fully operational
- 3.1.6 operating expenses per square metre of Crown-owned office space
3.2 Federal infrastructure spending supports Canada’s social, economic and environmental priorities
- 3.2.1 percentage of PSPC Crown-owned and lease purchase assets assessed against the 2018 Canadian Standards Association standard for Accessibility (CSA B651-2018)
- 3.2.2 total compliance score of PSPC owned and lease purchase buildings assessed against the 2018 Canadian Standards Association standard for Accessibility (CSA B651-2018)
- 3.2.3 percentage of reduction in green-house gas emissions in PSPC Crown-owned building portfolio, excluding housing
Program inventory
- Federal Accommodation and Infrastructure
- Real Property Services
- Parliament Hill and Surroundings
- Cape Breton Operations: Portfolio Management
Core responsibility 4: Government-wide support
$435M; 2,117 FTE.
Description
PSPC provides administrative services and tools to federal organizations that help them deliver programs and services to Canadians.
Departmental results and departmental results indicators
4.1 Federal organizations have access to high quality linguistic services and tools
- 4.1.1 percentage of linguistic services that comply with established quality standards
- 4.1.2 Percentage of overall client satisfaction with the Translation Bureau’s language tools and services
4.2 The government does business with ethical suppliers and ensures that sensitive information is handled appropriately
- 4.2.1 percentage of business integrity verification requests answered within the 4-hour client service standard
- 4.2.2 percentage of security screenings processed within 7 business days for contractors and sub-contractors requiring access to protected information
4.3 Federal organizations have the support services and tools they need to deliver their programs to Canadians
- 4.3.1 percentage of clients who are satisfied or very satisfied with PSPC tools and/or services
- 4.3.2 percentage of PSPC service standards met
Program inventory
- Linguistic Services
- Communication Services
- Government-wide Corporate Services
- Document Imaging Services
- Asset Disposal
- Service Strategy
- Canadian General Standards Board
- Security and Oversight Services
Core responsibility 5: Procurement Ombudsman
$4M; 23 FTE.
Description
The Office of the Procurement Ombudsman operates at arm’s-length from federal organizations. It is legislated to review the procurement practices of federal organizations, review complaints from Canadian suppliers, and provide dispute resolution services.
Departmental results and departmental results indicators
5.1 Raise awareness of procurement issues and exchange information
- 5.1.1 number of awareness-building activities per year with Canadian suppliers, primarily small and medium-sized businesses, federal officials and other stakeholders
- 5.1.2 number of provinces/territories where outreach activities are held
- 5.1.3 year-over-year percentage of new visits to the Office of the Procurement Ombudsman (OPO)’s website
- 5.1.4 year-over-year percentage of new followers and impressions to OPO’s digital media accounts
5.2 Procurement related issues are addressed through alternative dispute resolution
- 5.2.1 percentage of alternative dispute resolution processes that result in settlement agreements agreed to by both parties
5.3 Procurement related issues are addressed through the review of complaints and the review of federal organizations’ procurement practices
- 5.3.1 percentage of supplier complaint reviews completed within 120 working days as per legislative requirements
- 5.3.2 percentage of recommendations made by the Ombudsman acted upon by federal organizations
Program inventory
Procurement Ombudsman
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