Public Services and Procurement Canada
2023 to 2024 Departmental Results Report: At a glance

A departmental results report provides an account of actual accomplishments against plans, priorities and expected results set out in the associated Departmental Plan.

• Vision, mission, raison d’être and operating context
• Minister’s mandate letter

Key priorities

Public Services and Procurement Canada’s (PSPC) top priorities for 2023 to 2024 were as follows:

Core responsibility 1: Purchase of goods and services

• Support the Government of Canada's response to the COVID-19 pandemic through the procurement of critical goods and services
• Advance the simplification of procurement practices through the implementation of procurement modernization initiatives
• Continue to advance government-wide initiatives to increase the diversity of bidders in federal procurement, including through the implementation of the Supplier Diversity Action Plan and the launch of a new Supplier Diversity Program
• Increase Indigenous participation by implementing new approaches through engagement and consultation with stakeholders, and by expanding guidance to support the implementation of new approaches to awarding contracts to Indigenous businesses
• Advance efforts, as part of a whole-of-government approach, to eradicate forced labour from Canadian supply chains and ensure Canadian businesses operating abroad do not contribute to human rights abuses
• Continue the development of new tools and guidance to support the adoption of green procurement across the federal government
• Advance key procurements in support of Canada's defence policy and to improve continental defence capabilities, including the modernization of the North American Aerospace Defence Command (NORAD)
• Continue to collaborate with other government departments and industry to implement the National Shipbuilding Strategy

Core responsibility 2: Payments and accounting

• Administer and deliver timely and accurate pay and benefits for all public servants, while making progress towards resolving outstanding pay issues at the Pay Centre and improving service standard compliance through approved projects and initiatives
• Deliver timely, high quality, client-centric products and services to more than 979,000 active and retired members of pension plans administered by PSPC and apply evidence-based strategies to increase member satisfaction, while ensuring the ongoing integrity of pension data

Core responsibility 3: Property and infrastructure

• Advance sustainability in government operations, climate change mitigation and adaptation strategies and greening government initiatives for PSPC real property and infrastructure assets
• Advance the definition of work environment by supporting the Government of Canada's future of work, which includes operationalizing rapid modernization and transitioning to a hybrid work model
• Advance the rehabilitation of the Parliamentary Precinct through the Long Term Vision and Plan
• Continue implementing the Laboratories Canada Strategy which seeks to provide federal scientists with leading-edge, collaborative, accessible, and sustainable science and technology facilities
• Further improve crossings in the National Capital Region and advance the assessments and planning associated with a 6th crossing to ensure the health and safety of users

Core responsibility 4: Government-wide support

• Adapt to the rapid pace of digital transformation in linguistic services, by experimenting with artificial intelligence and collaborating with other government departments and agencies to increase remote interpretation for official, Indigenous and foreign languages, and video remote interpretation for sign languages
• Enhance and evolve government-wide services and solutions by providing cybersafe and digitally enabled environments such as the Cloud, increasing information processing capacity and integrating modern tools that enable program services within the department and throughout the Government of Canada as per Canada’s Digital Ambition
• Improve the Contract Security Program and the Controlled Goods Program to respond to an evolving external threat environment, and develop a more client-focused delivery approach to safeguard sensitive and strategic government information and assets accessed by the private sector
• Strengthen the effectiveness of the Integrity Regime to further mitigate the risk posed by unethical suppliers, including exploring further measures to provide the Government of Canada with stronger tools to better respond to violations related to human rights, human trafficking, and forced labour

Core responsibility 5: Procurement Ombudsman

While operating at arm’s length from federal organizations, including PSPC, the Office of the Procurement Ombudsman will:

• review the procurement practices of federal organizations to promote fairness, openness and transparency
• review complaints from Canadian suppliers and make recommendations for compensation where appropriate
• provide alternative dispute resolution services which offer an opportunity for suppliers and federal organizations to come together in a neutral setting with the purpose of finding solutions, preserving business relationships and avoiding costly litigation
• share procurement-related information among federal organizations and Canadian suppliers to promote simplification and transparency in the federal procurement process

Refocusing Government Spending

In Budget 2023, the government committed to reducing spending by $14.1 billion over the next 5 years, starting in 2023 to 2024, and by $4.1 billion annually after that. As part of meeting this commitment, PSPC achieved its spending reduction target, which totalled $34.5M in 2023 to 2024. Most of the reductions, which have minimal impact on Canadians, can be attributed to efficiencies through prioritization and consolidation of activities.

Highlights

In 2023 to 2024, the total actual spending (including internal services) for PSPC was $5,375,281,385 and the total full-time equivalent staff (including internal services) was 18,107. For complete information on PSPC’s total spending and human resources, read the Spending and human resources section of the full report.

The following provides a summary of the department’s achievements in 2023 to 2024 according to its approved Departmental Results Framework. A departmental results framework consists of a department’s core responsibilities, the results it plans to achieve and the performance indicators that measure progress toward these results.

Core responsibility 1: Purchase of goods and services

Actual spending: $196,842,940

Actual human resources: 2,352 full-time equivalents (FTEs)

Departmental results achieved

• Federal organizations have the products and services they need, when they need them, at the best value
  • overall client satisfaction with PSPC procurement services was 80%
  • 58% of original contracts of level 1 (Basic) complexity were awarded within established timeframes
  • 66% of original contracts of level 2 (Standard) complexity were awarded within established timeframes
  • the cost of procurement services per $100 of contract value was $1.19
  • 79% of procurement processes were competitive (versus sole source)
  • 56% of complex competitive procurement processes (Levels 3-5) received at least 2 qualified bids
• Government purchasing is easy to access, fair and transparent for suppliers
  • 81% of suppliers rated the procurement process as easy to access
  • 85% of suppliers rated the procurement process as fair and transparent
• Government purchasing supports Canada’s economic, environmental, and social policy goals
  • 20% of contract value was awarded to small and medium businesses
  • 51% of contracts, standing offers and supply arrangements included "green" goods and services
  • 10% of suppliers in procurement processes were Indigenous
  • 15% of suppliers in procurement processes were women

More information about Purchase of Goods and Services can be found in the ”Results – what we achieved” section of the full Departmental Results Report.

Core responsibility 2: Payments and accounting

Actual spending: $836,496,904

Actual human resources: 5,435 FTEs

Departmental results achieved

• Canadians, businesses and organizations receive payments on time and revenues are collected for government services in an efficient manner
  • 99.99% of payments were issued within established timeframes
  • 100% of money paid to the Government of Canada was reconciled within 2 business days
  • 98% of payments made instead of property taxes to taxing authorities were made within established timeframes
• Members of federal pension plans receive timely and accurate pension payments, benefits and support services to which they are entitled
  • 98% of pension payments processed were accurate and on time
• In collaboration with government departments, employees receive timely and accurate pay and benefits
  • 112,273 employees faced potential pay inaccuracies at the Pay Centre
  • 75% of cases were submitted to the Pay Centre on time
  • 84% of cases, promptly submitted to the Pay Centre, were processed on time
• Canadians have timely access to reliable information on Canada’s finances
  • 100% of the Public Accounts of Canada were available online to Canadians in PDF and HTML formats as well as via the Open Government Portal within 24 hours of tabling in the House of Commons
  • 100% of information presented in the Consolidated Financial Statements of the Government of Canada was accurate

More information about Payments and Accounting can be found in the ”Results – what we achieved” section of the full Departmental Results Report.

Core responsibility 3: Property and infrastructure

Actual spending: $3,757,979,775

Actual human resources: 4,571 FTEs

Departmental results achieved

• Federal real property and associated services meet the needs of federal government clients, partners and/or Parliamentarians, and ensure best value for Canadians
  • 55.9% of Crown-owned buildings that are in fair or better condition
  • 42.3% of Crown-owned heritage buildings that are in fair or better condition
  • 2.53% of PSPC-managed office space was fit-up (modernized) this year to meet the current Government of Canada Workplace Fit-up Standards known as the GCworkplace approach
  • 95% of real property projects were delivered within scope, on time and on budget
  • PSPC's real property facilities were fully operational 99.42% of time
  • the operating expenses per square metre of Crown-owned office space totalled $204.21
• Federal infrastructure spending supports Canada’s social, economic and environmental priorities
  • a total accessibility score of 68% was reached for PSPC Crown-owned and lease purchase buildings assessed against the 2018 Canadian Standards Association standard for Accessibility (CSA B651-2018)
  • a 61.3% reduction in green-house gas emissions was achieved in PSPC's Crown-owned building portfolio (excluding housing)

More information about Property and Infrastructure can be found in the ”Results – what we achieved” section of the full Departmental Results Report.

Core responsibility 4: Government-wide support

Actual spending: $174,902,636

Actual human resources: 2,545 FTEs

Departmental results achieved

• Federal organizations have access to high quality linguistic services and tools
  • 99% of linguistic services complied with established quality standards
  • overall client satisfaction with the Translation Bureau's language tools and services was 87.4%
• The government does business with ethical suppliers and ensures that sensitive information is handled appropriately
  • 99% of integrity verification requests were processed within the four-hour client service standard (2 hours if urgent)
  • 94% of security screenings were processed within 7 business days for contractors and sub-contractors requiring access to protected information
• Federal organizations have the support services and tools they need to deliver their programs to Canadians
  • the percentage of clients satisfied or very satisfied with PSPC tools and/or services was 68%
  • 77% of PSPC service standards were met

More information about Government-Wide Support can be found in the ”Results – what we achieved” section of the full Departmental Results Report.

Core responsibility 5: Procurement Ombudsman

Actual spending: $4,697,286

Actual human resources: 28 FTEs

Departmental results achieved

• Raise awareness of procurement issues and exchange of information
  • 108 awareness-building activities were held this year with Canadian suppliers (primarily small and medium-sized businesses), federal officials and other stakeholders
  • outreach activities were held in 13 provinces/territories
  • the year-over-year percentage of new visits to the Office of Procurement Ombudsman’s (OPO) website increased by 199.8%
  • the year-over-year percentage of new followers and impressions to OPO's digital media accounts decreased by 97.5%
• Procurement-related issues are addressed through alternative dispute resolution
  • 0% of alternative dispute resolution processes resulted in settlement agreements that were agreed to by both parties
• Procurement-related issues are addressed through the review of complaints and the review of federal organization’s procurement practice
  • 100% of supplier complaint reviews were completed within 120 working days as per legislative requirements
  • 100% of recommendations made by the Ombudsman were acted upon by federal organizations

More information about Procurement Ombudsman can be found in the ”Results – what we achieved” section of the full Departmental Results Report.