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How we did this month: Pension Centre for federal employees

View the most recent monthly client call statistics from the Government of Canada Pension Centre for the Public service pension plan.

The Pension Centre's service standard to answer telephone calls is within 30 minutes. However, please note that circumstances beyond their control may result in longer wait times occasionally.

2026

July

Calls answered within 30 minutes

The table that follows shows the weekly average number of calls that we answered within 30 minutes in July.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of the month of July
Date Total calls Number of calls answered within 30 minutes
July 6 to 10, 2026 7,522 7,282
July 13 to 17, 2026 7,783 7,392
July 20 to 24, 2026 7,629 7,326
July 27 to 31, 2026 6,768 6,645

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in July.

Average wait time for each week of the month of July
Date Average wait time (seconds)
July 6 to 10, 2026 164
July 13 to 17, 2026 223
July 20 to 24, 2026 161
July 27 to 31, 2026 76

June

Calls answered within 30 minutes

The table that follows shows the weekly average number of calls that we answered within 30 minutes in June.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of the month of June
Date Total calls Number of calls answered within 30 minutes
June 1 to 5, 2026 7,738 7,570
June 8 to 12, 2026 7,939 7,738
June 15 to 19, 2026 7,607 7,314
June 22 to 26, 2026 7,268 6,945
June 29 to July 3, 2026 5,786 5,527

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in June.

Average wait time for each week of the month of June
Date Average wait time (seconds)
June 1 to 5, 2026 88
June 8 to 12, 2026 112
June 15 to 19, 2026 146
June 22 to 26, 2026 159
June 29 to July 3, 2026 140

May

Calls answered within 30 minutes

The table that follows shows the weekly average number of calls that we answered within 30 minutes in May.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of the month of May
Date Total calls Number of calls answered within 30 minutes
May 4 to 8, 2026 8,361 7,817
May 11 to 15, 2026 7,802 7,621
May 18 to 22, 2026 5,622 5,309
May 25 to 29, 2026 8,448 7,982

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Average wait time for each week of the month of May
Date Average wait time (seconds)
May 4 to 8, 2026 208
May 11 to 15, 2026 90
May 18 to 22, 2026 124
May 25 to 29, 2026 200

April

Calls answered within 30 minutes

The table that follows shows the weekly average number of calls that we answered within 30 minutes in April.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of the month of April
Date Total calls Number of calls answered within 30 minutes
April 6 to 10, 2026 8,334 7,289
April 13 to 17, 2026 9,033 8,306
April 20 to 24, 2026 8,781 8,353
April 27 to May 1, 2026 8,787 8,271

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date Average wait time (seconds)
April 6 to 10, 2026 349
April 13 to 17, 2026 252
April 20 to 24, 2026 198
April 27 to May 1, 2026 212

March

Calls answered within 30 minutes

The table that follows shows the weekly average number of calls that we answered within 30 minutes in March.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of the month of March
Date Total calls Number of calls answered within 30 minutes
March 2 to 6, 2026 11,216 9,771
March 9 to 13, 2026 9,068 8,214
March 16 to 20, 2026 9,210 8,044
March 23 to 27, 2026 8,491 8,124
March 30 to April 3, 2026 9,432 8,337

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date Average wait time (seconds)
March 2 to 6, 2026 353
March 9 to 13, 2026 285
March 16 to 20, 2026 305
March 23 to 27, 2026 141
March 30 to April 3, 2026 356

February

Calls answered within 30 minutes

The table that follows shows the weekly average number of calls that we answered within 30 minutes in February.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of the month of February
Date Total calls Number of calls answered within 30 minutes
February 2 to 6, 2026 8,083 7,639
February 9 to 13, 2026 7,865 7,470
February 16 to 20, 2026 9,774 8,823
February 23 to 27, 2026 9,866 9,141

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date Average wait time (seconds)
February 2 to 6, 2026 194
February 9 to 13, 2026 194
February 16 to 20, 2026 232
February 23 to 27, 2026 222

January

Calls answered within 30 minutes

The table that follows shows the weekly average number of calls that we answered within 30 minutes in January.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of the month of January
Date Total calls Number of calls answered within 30 minutes
January 5 to 9, 2026 7,960 7,200
January 12 to 16, 2026 8,148 7,465
January 19 to 23, 2026 8,738 7,844
January 26 to 30, 2026 8,663 7,994

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 5 to 9, 2026 309
January 12 to 16, 2026 278
January 19 to 23, 2026 316
January 26 to 30, 2026 242

2025

December

Calls answered within 30 minutes

The table that follows shows the weekly average number of calls that we answered within 30 minutes in December.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of the month of December
Date Total calls Number of calls answered within 30 minutes
December 1 to 5, 2025 8,077 7,153
December 8 to 12, 2025 7,039 6,424
December 15 to 19, 2025 6,636 6,599
December 22 to 26, 2025 2,850 2,850
December 29, 2025 to January 2, 2026 3,666 3,589

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in December.

Average wait time for each week of the month of December
Date Average wait time (seconds)
December 1 to 5, 2025 468
December 8 to 12, 2025 370
December 15 to 19, 2025 236
December 22 to 26, 2025 76
December 29, 2025 to January 2, 2026 72

November

Calls answered within 30 minutes

The table that follows shows the weekly average number of calls that we answered within 30 minutes in November.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of the month of November
Date Total calls Number of calls answered within 30 minutes
November 3 to 7, 2025 7,098 6,226*
November 10 to 14, 2025 5,868 5,558
November 17 to 21, 2025 7,158 6,335
November 24 to 28, 2025 6,670 5,900

*The previous service standard was calls answered within 180 seconds, but starting November 5, 2025 the new standard is 30 minutes.

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in November.

Average wait time for each week of the month of November
Date Average wait time (seconds)
November 3 to 7, 2025 160*
November 10 to 14, 2025 405
November 17 to 21, 2025 475
November 24 to 28, 2025 419

*The previous service standard was calls answered within 180 seconds, but starting November 5, 2025 the new standard is 30 minutes.

October

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 6 to 10, 2025 5,899 4,689
October 13 to 17, 2025 4,672 3,674
October 20 to 24, 2025 6,060 4,864
October 27 to 31, 2025 6,215 4,864

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in October.

Average wait time for each week of the month of October
Date Average wait time (seconds)
October 6 to 10, 2025 97
October 13 to 17, 2025 100
October 20 to 24, 2025 101
October 27 to 31, 2025 98

September

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total calls Number of calls answered within 180 seconds
September 1 to 5, 2025 4,626 3,594
September 8 to 12, 2025 5,934 4,852
September 15 to 19, 2025 5,572 4,535
September 22 to 26, 2025 6,330 4,805
September 29 to October 3, 2025 5,363 4,206

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in September.

Average wait time for each week of the month of September
Date Average wait time (seconds)
September 1 to 5, 2025 118
September 8 to 12, 2025 92
September 15 to 19, 2025 93
September 22 to 26, 2025 122
September 29 to October 3, 2025 104

August

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total calls Number of calls answered within 180 seconds
August 4 to 8, 2025 4,900 4,047
August 11 to 15, 2025 5,628 4,454
August 18 to 22, 2025 5,640 4,576
August 25 to 29, 2025 5,664 4,555

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in July.

Average wait time for each week of the month of August
Date Average wait time (seconds)
August 4 to 8, 2025 90
August 11 to 15, 2025 106
August 18 to 22, 2025 99
August 25 to 29, 2025 100

July

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total calls Number of calls answered within 180 seconds
June 30 to July, 2025 4,702 3,916
July 7 to 11, 2025 6,010 4,995
July 14 to 18, 2025 6,421 5,061
July 21 to 25, 2025 6,588 5,162
July 28 to August 1, 2025 6,480 5,306

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in July.

Average wait time for each week of the month of July
Date Average wait time (seconds)
June 30 to July 4, 2025 83
July 7 to 11, 2025 82
July 14 to 18, 2025 110
July 21 to 25, 2025 109
July 28 to August 1, 2025 88

June

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
June 2 to 6, 2025 6,880 5,850
June 9 to 13, 2025 6,322 5,547
June 16 to 20, 2025 5,919 4,877
June 23 to 27, 2025 5,509 4,798

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in June.

Average wait time for each week of the month of June
Date Average wait time (seconds)
June 2 to 6, 2025 72
June 9 to 13, 2025 60
June 16 to 20, 2025 92
June 23 to 27, 2025 72

May

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 5 to 9, 2025 6,755 6,071
May 12 to 16, 2025 6,095 5,348
May 19 to 23, 2025 6,010 4,790
May 26 to 30, 2025 7,797 5,979

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Average wait time for each week of the month of May
Date Average wait time (seconds)
May 5 to 9, 2025 54
May 12 to 16, 2025 64
May 19 to 23, 2025 114
May 26 to 30, 2025 133

April

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 7 to 11, 2025 7,495 6,518
April 14 to 18, 2025 5,750 4,889
April 21 to 25, 2025 6,438 4,892
April 28 to May 2, 2025 7,086 5,827

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date Average wait time (seconds)
April 7 to 11, 2025 67
April 14 to 18, 2025 75
April 21 to 25, 2025 130
April 28 to May 2, 2025 87

March

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 3 to 7, 2025 8,313 6,488
March 10 to 14, 2025 8,927 6,814
March 17 to 21, 2025 9,668 6,911
March 24 to 28, 2025 8,853 7,019
March 31 to April 4, 2025 7,896 6,473

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date Average wait time (seconds)
March 3 to 7, 2025 122
March 10 to 14, 2025 134
March 17 to 21, 2025 179
March 24 to 28, 2025 114
March 31 to April 4, 2025 93

February

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
February 3 to 7, 2025 7,452 6,238
February 10 to 14, 2025 7,314 6,362
February 17 to 21, 2025 8,508 5,965
February 24 to 28, 2025 9,074 7,056

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date Average wait time (seconds)
February 3 to 7, 2025 73
February 10 to 14, 2025 60
February 17 to 21, 2025 236
February 24 to 28, 2025 65

January

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 6 to 10, 2025 8,621 6,289
January 13 to 17, 2025 8,253 6,482
January 20 to 24, 2025 6,961 4,927
January 27 to 31, 2025 8,136 6,569

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 6 to 10, 2025 133
January 13 to 17, 2025 98
January 20 to 24, 2025 150
January 27 to 31, 2025 87

From:

Page details

2026-09-21