How we did this month: Pension Centre for federal employees
View the most recent monthly client call statistics from the Government of Canada Pension Centre for the Public service pension plan.
The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.
2025
August
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in August.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| August 4 to 8, 2025 | 4,900 | 4,047 |
| August 11 to 15, 2025 | 5,628 | 4,454 |
| August 18 to 22, 2025 | 5,640 | 4,576 |
| August 25 to 29, 2025 | 5,664 | 4,555 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in July.
| Date | Average wait time (seconds) |
|---|---|
| August 4 to 8, 2025 | 90 |
| August 11 to 15, 2025 | 106 |
| August 18 to 22, 2025 | 99 |
| August 25 to 29, 2025 | 100 |
July
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in July.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| June 30 to July, 2025 | 4,702 | 3,916 |
| July 7 to 11, 2025 | 6,010 | 4,995 |
| July 14 to 18, 2025 | 6,421 | 5,061 |
| July 21 to 25, 2025 | 6,588 | 5,162 |
| July 28 to August 1, 2025 | 6,480 | 5,306 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in July.
| Date | Average wait time (seconds) |
|---|---|
| June 30 to July 4, 2025 | 83 |
| July 7 to 11, 2025 | 82 |
| July 14 to 18, 2025 | 110 |
| July 21 to 25, 2025 | 109 |
| July 28 to August 1, 2025 | 88 |
June
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in June.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| June 2 to 6, 2025 | 6,880 | 5,850 |
| June 9 to 13, 2025 | 6,322 | 5,547 |
| June 16 to 20, 2025 | 5,919 | 4,877 |
| June 23 to 27, 2025 | 5,509 | 4,798 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in June.
| Date | Average wait time (seconds) |
|---|---|
| June 2 to 6, 2025 | 72 |
| June 9 to 13, 2025 | 60 |
| June 16 to 20, 2025 | 92 |
| June 23 to 27, 2025 | 72 |
May
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in May.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| May 5 to 9, 2025 | 6,755 | 6,071 |
| May 12 to 16, 2025 | 6,095 | 5,348 |
| May 19 to 23, 2025 | 6,010 | 4,790 |
| May 26 to 30, 2025 | 7,797 | 5,979 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in May.
| Date | Average wait time (seconds) |
|---|---|
| May 5 to 9, 2025 | 54 |
| May 12 to 16, 2025 | 64 |
| May 19 to 23, 2025 | 114 |
| May 26 to 30, 2025 | 133 |
April
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in April.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| April 7 to 11, 2025 | 7,495 | 6,518 |
| April 14 to 18, 2025 | 5,750 | 4,889 |
| April 21 to 25, 2025 | 6,438 | 4,892 |
| April 28 to May 2, 2025 | 7,086 | 5,827 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in April.
| Date | Average wait time (seconds) |
|---|---|
| April 7 to 11, 2025 | 67 |
| April 14 to 18, 2025 | 75 |
| April 21 to 25, 2025 | 130 |
| April 28 to May 2, 2025 | 87 |
March
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in March.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| March 3 to 7, 2025 | 8,313 | 6,488 |
| March 10 to 14, 2025 | 8,927 | 6,814 |
| March 17 to 21, 2025 | 9,668 | 6,911 |
| March 24 to 28, 2025 | 8,853 | 7,019 |
| March 31 to April 4, 2025 | 7,896 | 6,473 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in March.
| Date | Average wait time (seconds) |
|---|---|
| March 3 to 7, 2025 | 122 |
| March 10 to 14, 2025 | 134 |
| March 17 to 21, 2025 | 179 |
| March 24 to 28, 2025 | 114 |
| March 31 to April 4, 2025 | 93 |
February
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in February.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| February 3 to 7, 2025 | 7,452 | 6,238 |
| February 10 to 14, 2025 | 7,314 | 6,362 |
| February 17 to 21, 2025 | 8,508 | 5,965 |
| February 24 to 28, 2025 | 9,074 | 7,056 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in February.
| Date | Average wait time (seconds) |
|---|---|
| February 3 to 7, 2025 | 73 |
| February 10 to 14, 2025 | 60 |
| February 17 to 21, 2025 | 236 |
| February 24 to 28, 2025 | 65 |
January
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in January.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| January 6 to 10, 2025 | 8,621 | 6,289 |
| January 13 to 17, 2025 | 8,253 | 6,482 |
| January 20 to 24, 2025 | 6,961 | 4,927 |
| January 27 to 31, 2025 | 8,136 | 6,569 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in January.
| Date | Average wait time (seconds) |
|---|---|
| January 6 to 10, 2025 | 133 |
| January 13 to 17, 2025 | 98 |
| January 20 to 24, 2025 | 150 |
| January 27 to 31, 2025 | 87 |
2024
December
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in December.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| December 2 to 6, 2024 | 6,350 | 5,357 |
| December 9 to 13, 2024 | 5,834 | 4,841 |
| December 16 to 20, 2024 | 5,606 | 5,050 |
| December 23 to 27, 2024 | 2,137 | 1,934 |
| December 30, 2024 to January 3, 2025 | 4,393 | 3,471 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in December.
| Date | Average wait time (seconds) |
|---|---|
| December 2 to 6, 2024 | 74 |
| December 9 to 13, 2024 | 80 |
| December 16 to 20, 2024 | 45 |
| December 23 to 27, 2024 | 47 |
| December 30 2024 to January 3, 2025 | 95 |
November
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in November.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| October 30 to November 1st, 2024 | 6,765 | 5,743 |
| November 4 to 8, 2024 | 6,524 | 5,537 |
| November 11 to 15, 2024 | 5,866 | 4,425 |
| November 18 to 22, 2024 | 6,483 | 5,340 |
| November 25 to 29, 2024 | 6,336 | 5,311 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in November.
| Date | Average wait time (seconds) |
|---|---|
| October 30 to November 1st, 2024 | 71 |
| November 4 to 8, 2024 | 67 |
| November 11 to 15, 2024 | 128 |
| November 18 to 22, 2024 | 81 |
| November 25 to 29, 2024 | 71 |
October
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in October.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| September 30 to October 4, 2024 | 5,384 | 4,332 |
| October 7 to 11, 2024 | 6,297 | 5,106 |
| October 14 to 18, 2024 | 5,271 | 4,478 |
| October 21 to 25, 2024 | 6,632 | 5,690 |
| October 28 to November 1, 2024 | 6,765 | 5,743 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in October.
| Date | Average wait time (seconds) |
|---|---|
| September 30 to October 4, 2024 | 98 |
| October 7 to 11, 2024 | 93 |
| October 14 to 18, 2024 | 68 |
| October 21 to 25, 2024 | 67 |
| October 28 to November 1, 2024 | 71 |
September
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in September.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| September 2 to 6, 2024 | 5,727 | 4,903 |
| September 9 to 13, 2024 | 6,460 | 5,314 |
| September 16 to 20, 2024 | 6,364 | 5,429 |
| September 23 to 27, 2024 | 6,495 | 5,656 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in September.
| Date | Average wait time (seconds) |
|---|---|
| September 2 to 6, 2024 | 64 |
| September 9 to 13, 2024 | 84 |
| September 16 to 20, 2024 | 70 |
| September 23 to 27, 2024 | 56 |
August
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in August.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| August 5 to 9, 2024 | 5,713 | 4,924 |
| August 12 to 16, 2024 | 6,481 | 5,667 |
| August 19 to 23, 2024 | 6,585 | 5,573 |
| August 26 to 30, 2024 | 6,650 | 5,893 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in August.
| Date | Average wait time (seconds) |
|---|---|
| August 5 to 9, 2024 | 70 |
| August 12 to 16, 2024 | 58 |
| August 19 to 23, 2024 | 56 |
| August 26 to 30, 2024 | 51 |
July
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in July.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| July 1 to 5, 2024 | 5,071 | 4,575 |
| July 8 to 12, 2024 | 6,056 | 5,193 |
| July 15 to 19, 2024 | 9,743 | 6,224 |
| July 22 to 26, 2024 | 7,774 | 5,835 |
| July 29 to August 26, 2024 | 7,163 | 5,835 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in July.
| Date | Average wait time (seconds) |
|---|---|
| July 1 to 5, 2024 | 46 |
| July 8 to 12, 2024 | 64 |
| July 15 to 19, 2024 | 257 |
| July 22 to 26, 2024 | 141 |
| July 29 to August 26, 2024 | 76 |
June
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in June.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| June 3 to 7, 2024 | 7,066 | 6,089 |
| June 10 to 14, 2024 | 6.481 | 5,604 |
| June 17 to 21, 2024 | 6,200 | 5,470 |
| June 24 to 28, 2024 | 5,556 | 4,974 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in June.
| Date | Average wait time (seconds) |
|---|---|
| June 3 to 7, 2024 | 61 |
| June 10 to 14, 2024 | 64 |
| June 17 to 21, 2024 | 57 |
| June 24 to 28, 2024 | 49 |
May
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in May.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| May 6 to 10, 2024 | 6,486 | 5,795 |
| May 13 to 17, 2024 | 5,994 | 5,314 |
| May 20 to 24, 2024 | 4,827 | 4,172 |
| May 27 to 31, 2024 | 7,018 | 5,453 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in May.
| Date | Average wait time (seconds) |
|---|---|
| May 6 to 10, 2024 | 47 |
| May 13 to 17, 2024 | 51 |
| May 20 to 24, 2024 | 55 |
| May 27 to 31, 2024 | 74 |
April
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in April.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| April 1 to 5, 2024 | 6,578 | 5,284 |
| April 8 to 12, 2024 | 7,089 | 6,167 |
| April 15 to 19, 2024 | 7,399 | 6,330 |
| April 22 to 26, 2024 | 7,47 | 6,430 |
| April 29 to May 3, 2024 | 7,067 | 6,179 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in April.
| Date | Average wait time (seconds) |
|---|---|
| April 1 to 5, 2024 | 89 |
| April 8 to 12, 2024 | 58 |
| April 15 au 19, 2024 | 59 |
| April 22 to 26, 2024 | 61 |
| April 29 to May 3, 2024 | 55 |
March
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in March.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| March 4 to 8, 2024 | 7,411 | 6,470 |
| March 11 to 15, 2024 | 7,420 | 6,431 |
| March 18 to 22, 2024 | 7,733 | 6,536 |
| March 25 to 29, 2024 | 6,201 | 5,207 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in March.
| Date | Average wait time (seconds) |
|---|---|
| March 4 to 8, 2024 | 54 |
| March 11 to 15, 2024 | 57 |
| March 18 to 22, 2024 | 68 |
| March 25 to 29, 2024 | 68 |
February
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in February.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| February 5 to 9, 2024 | 7,584 | 6,426 |
| February 12 to 16, 2024 | 8,596 | 7,087 |
| February 19 to 23, 2024 | 9,170 | 7,456 |
| February 26 to 1 March, 2024 | 8,495 | 7,195 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in February.
| Date | Average wait time (seconds) |
|---|---|
| February 5 to 9, 2024 | 78 |
| February 12 to 16, 2024 | 80 |
| February 19 to 23, 2024 | 78 |
| February 26 to March 1, 2024 | 70 |
January
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in January.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| January 1 to 5, 2024 | 5,861 | 4,543 |
| January 8 to 12, 2024 | 7,476 | 6,055 |
| January 15 to 19, 2024 | 7,229 | 6,388 |
| January 22 to 26, 2024 | 7,150 | 6,320 |
| January 29 to February 2, 2024 | 8,271 | 7,088 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in January.
| Date | Average wait time (seconds) |
|---|---|
| January 1 to 5, 2024 | 100 |
| January 8 to 12, 2024 | 85 |
| January 15 to 19, 2024 | 54 |
| January 22 to 26, 2024 | 54 |
| January 29 to February 2, 2024 | 65 |
Page details
- Date modified: