Contact the Government of Canada Pension Centre for federal employees
Early Retirement Incentive Program
Applications for the voluntary Early Retirement Incentive program can now be submitted. Eligible employees who have access to the My GC Pension portal will receive an email notifying them that a letter is available. Eligible employees who do not have access to My GC Pension portal will receive the letter in the mail. If you think you are eligible but didn’t receive a letter, contact the Pension Centre.
Review this contact guide if you are unsure whether to contact the Pension Centre for questions related to the Early Retirement Incentive program or Workforce Adjustment.
Find contact information for the Public Service Pension plan that is specific to active or retired members and their survivors/dependants.
Your questions and comments are important to us and we will address your concerns as quickly as possible.
Privacy notice statement
The personal information is collected on a voluntary basis pursuant to the Public Service Superannuation Act. The personal information will be used by Receiver General & Pension of Public Services and Procurement Canada (PSPC) to respond to your questions. Such information may also be used for statistical, evaluation and reporting purposes. The personal information is described in the Personal Information Bank PSU 914 – Public Communications. Your personal information is protected, used, and disclosed in accordance with the Privacy Act. A refusal to provide your personal information may make it impossible for our institution to respond to your questions or comments. Under the Privacy Act, you have the right to access and correct your personal information, if erroneous or incomplete. The personal information provided in this program administration will be retained for a period of 2 years minimum after the last administrative action, and then destroyed. If you require clarification about this privacy notice, you may contact the Public Services and Procurement Canada’s Access to Information and Privacy Directorate by email at tpsgc.vieprivee-privacy.pwgsc@tpsgc-pwgsc.gc.ca. If you are not satisfied with the response to your privacy concern or if you want to file a complaint about the handling of your personal information, you may wish to contact the Office of the Privacy Commissioner of Canada.
Notices
PSHCP Contribution rates
New contribution rates will take effect on April 1, 2026 for retired members receiving supplementary coverage. These rates will be applied to the March 2026 pension payments for April 2026 coverage, as contributions are payable one month in advance.
Pension deposit
Your Pension will be deposited in your bank account on the third last banking day of the month. To find out when your deposit will be made, visit the Public service pension calendar.
When to contact Pension Centre for Early Retirement Incentive or Workforce adjustment
This guide helps employees understand who to contact for questions related to Early Retirement Incentive (ERI) or Workforce adjustment (WFA).
Contact the Government of Canada Pension Centre for the following specific questions related to ERI:
- if you cannot access My GC Pension
- to get regular non-ERI pension estimates
- to confirm pension eligibility
- to buy back service
Note: Employees will automatically receive a notification once the Deputy Head review has been completed.
For other questions regarding ERI or WFA, consult the following guide:
Early Retirement Incentive
Use My GC Pension portal for:
- checking ERI eligibility
- getting ERI unreduced pension estimates
- getting regular non-ERI pension estimates
Contact Compensation, human resources, or your manager for:
- eligibility (human resources role)
- leave balances and pay matters
- termination/resignation date
- clarifications not related to pension
Workforce adjustment
Use My GC Pension portal for:
- pension estimates (with or without WFA)
- buying back service
- discussing pension options (call required)
- questions about your specific WFA letter - only if related to pension eligibility, estimates, or counselling
- checking the status of your pension
Contact Compensation, human resources, or your manager for:
- eligibility
- transition support measures
- education allowances
- any severance pay
- your specific WFA letter
- termination date
- leave balances and pay matters
Services offered
My
GC Pension
If you are an Active federal employee with access to the Compensation Web Applications (CWA) on the Government of Canada network, you can send us a secure message. Note: For technical issues regarding CWA or myKEY registration, contact your departmental help desk.
Access My GC Pension Outage
Call
us
Monday to Friday, 7 am to 5 pm ET
- Toll free: 1‑800‑561‑7930
Monday to Friday, 7 am to 4 pm ET
- Outside Canada and the United States: 506‑533‑5800 (collect calls accepted)
Monday to Friday, 7 am to 4 pm ET (excluding statutory holidays)
- Telephone teletype (TTY): 506‑533‑5990 (collect calls accepted)
- Video Relay Service (VRS): Use your VRS enabled
app and device to make and receive calls to 1‑800‑561‑7930
- more information about: Video Relay Service: Frequently Asked Questions
Regular mail or fax
Always include your pension number or Personal Record Identifier (PRI) when writing or faxing.
Public Services and Procurement Canada
Government of Canada Pension Centre – Mail Facility
Pay Office (PO) Box 8000
Matane QC G4W 4T6
Fax: 418‑566‑6298
Courrier:
Always include your pension number or Personal Record Identifier (PRI) when writing.
For pension related mail:
Government of Canada Pension Centre - Mail Facility
150 Dion Blvd. (PSSA)
Matane QC G4W
3L7
Canada
For Insurance related mail:
Government of Canada Pension Centre - Mail Facility
150 Dion Blvd. (PSSA Insurance)
Matane QC G4W
3L7
Canada
Use
our online form
Our online form is a convenient and efficient way for you to send us information about your enquiry.
Access the online formCompensation advisors
Compensation advisors should contact the Government of Canada Pension Centre’s Employer Support Services for employer-related questions.
However, for specific questions relating to a member's account, they should continue to contact the Pension Centre by using the member's toll-free line to speak to the pension expert who is working on the case.