Service standard results of the Government of Canada Pension Centre
Below you will find our latest Service standard results for the Public service pension plan.
| Service (Goal) | Number completed | Percentage met | Target |
|---|---|---|---|
| Initial payments to retired members (30 or 45 days) | 927 | 98% | 96% |
| Initial payments to survivors (30 days) | 258 | 98% | 96% |
| Pension benefit division payments (120 or 45 days) | 23 | 100% | 90% |
| Transfer value payments (45 days) | 197 | 98% | 96% |
| Pension transfer out payments (90 days) | 24 | 100% | 90% |
| Return of contribution payments (30 days) | 1,655 | 98% | 96% |
| Pension benefit division estimates (5 days) | 154 | 100% | 90% |
| Pension transfer out estimates (90 or 30 days) | 45 | 98% | 90% |
| Pension estimates to retired members – in writing (5 days) | 2,827 | 96% | 90% |
| Pension estimates to retired members – over the phone (Immediately) | 1,693 | 97% | 96% |
| Pension benefit options statements (5 days) | 2,460 | 96% | 90% |
| Pension transfer in estimates (60 days) | 33 | 100% | 90% |
| Service buyback estimates – in writing (5 days) | 1,305 | 95% | 90% |
| Service buyback estimates – over the phone (Immediately) | 140 | 100% | 96% |