Service standard results of the Government of Canada Pension Centre
Below you will find our latest Service standard results for the Public service pension plan.
| Service (Goal) | Number completed | Percentage met | Target |
|---|---|---|---|
| Initial payments to retired members (30 or 45 days) | 1,588 | 99% | 96% |
| Initial payments to survivors (30 days) | 256 | 100% | 96% |
| Pension benefit division payments (120 or 45 days) | 22 | 100% | 90% |
| Transfer value payments (45 days) | 259 | 95% | 96% |
| Pension transfer out payments (90 days) | 34 | 97% | 90% |
| Return of contribution payments (30 days) | 939 | 99% | 96% |
| Pension benefit division estimates (5 days) | 171 | 99% | 90% |
| Pension transfer out estimates (90 or 30 days) | 54 | 100% | 90% |
| Pension estimates to retired members – in writing (5 days) | 3,146 | 97% | 90% |
| Pension estimates to retired members – over the phone (Immediately) | 1,848 | 98% | 96% |
| Pension benefit options statements (5 days) | 2,769 | 97% | 90% |
| Pension transfer in estimates (60 days) | 50 | 100% | 90% |
| Service buyback estimates – in writing (5 days) | 1,594 | 97% | 90% |
| Service buyback estimates – over the phone (Immediately) | 250 | 100% | 96% |