FAQs (Frequently asked questions)
- Why is this service offered?
- What account data is displayed on my Account Balance?
- Does the Account Balance include amounts in dispute or amounts not yet due?
- Why aren't all of my Period Ends displayed?
- Is this the balance as of today (i.e., interest is calculated as of today)?
- What are the interest rates on outstanding balances?
- Who should I contact if there are discrepancies?
- Where can I call for help?
- How can I get information for tax years prior to the years displayed on my Account Balance?
- If I prefer using this service, can I stop receiving my monthly paper statements?
- When I make a payment to my account, how long will it take to appear on my Account Balance?
- How do I get more Remittance Vouchers?
- What if I need more information than what is displayed on my Account Balance?
- Can I print the information from my Account Balance?
- Is the balance information that is displayed considered official Canada Revenue Agency documentation?
- Where can I find definitions of the terminology used on my Account Balance?
Why is this service offered?
The Canada Revenue Agency and the Government of Canada are committed to developing electronic options to better serve Canadians. This service provides secure and convenient access to your account balance information. Electronic services also help to reduce paper waste, costs, and delays in processing.
What account data is displayed on my Account Balance?
This service displays the Interim Balance that is the result of payments and credits received for a Period End for which a return has not yet been processed. It also provides the debit/credit balance for a Period End that has been assessed, including accrued interest calculated to the current date, but does not include amounts under dispute or amounts not yet due.
The accounting information is summarized by Period End(s) based on accounting transactions that occurred on the account in the previous five calendar years, up to and including the current date. If applicable, accounting information in excess of five calendar years will be totalled and summarized in Prior Periods. Information will be displayed in chronological order. Amounts on the account that are not associated to a specific Period End will appear in the Non-Reporting Period.
Does the Account Balance include amounts in dispute or amounts not yet due?
No. For information on amounts in dispute, please call our Business Enquiries line at 1-800-959-5525, or send a written request to the Appeals Division of your applicable tax services office. For tax service office locations and service hours see: www.cra-arc.gc.ca/contact/tso-e.html.
Why aren't all of my Period Ends displayed?
We cannot display account balance information for a Period End in which no credits or interim payments have been received nor has a return been filed and assessed.
Is this the balance as of today (i.e. interest is calculated as of today)?
Yes. Interest at the prescribed rates is updated daily on your account, unless otherwise stated.
What are the interest rates on outstanding balances?
Interest rates fluctuate on a quarterly basis. For information on current and prior year interest rates, please see: www.cra-arc.gc.ca/interestrates.
Who should I contact if:
- my records don't agree with this balance;
- the credits are in the wrong Period End; and
- a payment is missing?
You can call our Business Enquiries line at 1-800-959-5525 during regular business hours or send a written request to your tax centre. For tax centre locations and service hours see: www.cra-arc.gc.ca/contact/tso-e.html.
Where can I call for help?
You can call our Business Enquiries line at 1-800-959-5525. Our automated service is available 24 hours a day, 7 days a week. Agents are available Monday to Friday (except holidays) from 8:00 a.m. to 8:00 p.m. ET.
How can I get information for tax years prior to the years displayed on my Account Balance?
Contact your tax centre or tax services office and request a detailed Statement of Account. For tax centre or tax services office locations and service hours see: www.cra-arc.gc.ca/contact/tso-e.html.
If I prefer using this service, can I stop receiving my monthly paper statements?
If you do not want to receive paper statements and would prefer to view your account balance information online, you can set a 'statement inhibit' on your account. Just return to the My Business Account Welcome Page, select the Make Online Requests service, and choose the Change Mailing Instructions option.
When I make a payment to my account, how long will it take to appear on my Account Balance?
Electronic payments will be applied to your account within approximately 48 hours. Payments that you mailed or made at a financial institution have longer processing times.
How do I get more Remittance Vouchers?
To request more remittance vouchers, return to the My Business Account Welcome Page, select the Make Online Requests service, and choose the Additional Remittance Vouchers option.
What if I need more information than what is displayed on my Account Balance?
To request a customized statement, return to the My Business Account Welcome Page, select the Make Online Requests service, and choose the Customized Statements option.
Can I print the information from my Account Balance?
Yes, your Account Balance will include a link to a printer-friendly version of the page.
Is the account balance information that is displayed considered official Canada Revenue Agency documentation?
No. The information on Account Balance is for your information only. Official documentation is usually received through the mail at your local tax services office or tax centre.
Where can I find definitions of the terminology used on my Account Balance?
Select Glossary from the side menu on your Account Balance page.