Frequently asked questions for View direct deposit transactions
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1. What account data is displayed in the View direct deposit transactions service?
This service allows you to view the direct deposit amounts refunded to a taxpayer's account for the time frame of your choice. When you select the View direct deposit transactions link, a page will be presented with drop-down lists for year/month/day so you can choose your time frame. After you choose the starting and ending dates, use the 'view' button to see the direct deposit transaction details for that timeframe on a new page.
2. Is access to the View direct deposit service restricted?
No. If there has been a direct deposit made to your account within the last 365 days, you will have access to this service.
3. How do I register for direct deposit?
To register for direct deposit, go to How to request direct deposit.
4. How much direct deposit information is available for viewing?
Information for the last 365 days (maximum) is available.
5. How can I view direct deposit information that is not displayed in this service?
You can view additional refund information in the View and pay account balance service. Go to the Homepage and select View and pay account balance.
6. How are the pre-populated starting and ending dates determined in the View direct deposit transactions service?
If one year of direct deposit information is available for display, the starting date will default to one year from the current date. If less than one year of direct deposit transactions are available for display, the starting date will default to the date the first direct deposit transaction occurred on the account.
The ending date will always default to the current date. You can accept these dates, or you can change them to a time frame of your choice.
7. Who should I contact if there are discrepancies with the information displayed or if I need help?
If you have any questions about the information displayed in the View direct deposit transactions service, you can submit an enquiry. Go to the Homepage and select Enquiries service and then choose Submit a written enquiry.
You can also call our Business Enquiries line at 1-800-959-5525. For more information on telephone service (including hours of service), go to Telephone numbers.
8. When is this online service available?
The CRA login services are available every day, 21 hours a day (see Hours of service).
9. What if I need more information than what is displayed on the View direct deposit transactions service?
You can find additional accounting information in the View and pay account balance service. Go to the Homepage and select View and pay account balance.
10. Can I print the information from the View direct deposit transactions service?
Yes, View direct deposit transactions service pages include a link to a Printer friendly version. To print the Printer friendly page :
- select Tools located on the top right hand side of the page
- select Print
11. Is the View direct deposit transactions service information displayed considered official CRA documentation?
No. The information on the View direct deposit transactions service is for your information only. Official documentation is usually received through the mail.