About Enquiries service – CRA account help – Businesses

Many of the requests for which you might call our Business Enquiries line can be submitted in writing in My Business Account. You can use one the web forms described below or submit a written enquiry for more general questions.

After receiving your enquiry, we may contact you by telephone for more information.

Description of common request web forms

Find out when to use each request web form:

Request remittance vouchers

For additional remittance vouchers

Transfer of a credit

To request a credit transfer, either within this program account or from this program account to a different program account

Request a refund

For excess credit amounts from your account

Request a payment search

For a payment that has been made but has not been credited to your account

Request interest review or statement of interest

For an interest review, a statement of interest for a specified period, or both for your account

Request customized statements

For statements of arrears or of interim payments, for a time frame of your choice (does not apply to payroll)

Change mailing instructions

To stop or start receiving statements, remittance vouchers, envelopes or returns by mail

Request copies of notices

For notices previously issued to your account within the last 10 years

Submitting a written enquiry

If you have a request outside of the above common topics, use the 'Submit a written enquiry' form.

We will provide an electronic response in the "View mail" service in My Business Account. If you choose to be notified by email, we will send you an email when your response is available.