Help with filing webform XE8, Excise Tax Act application for refund of federal excise tax on gasoline
Before you file
Use the webforms to file an XE8 application for refund. The webforms will let you:
- apply online for a refund
- validate data in real time and to correct errors reported by an error message before you send in your refund
- calculate totals
- print or save a PDF version of your confirmation page
- securely send an XE8 application for refund over the Internet
Have your paperwork and other documents ready.
For security reasons, our servers end a XE8 webforms session after 18 minutes of inactivity. If your session ends, you will have to re-authenticate yourself and re-enter your data.
How to file
Fill out the application for refund
Screen ID: XE8-NBC-02
Business number information
You must enter a business number or indicate it is your first time filing and you do not have a business number. When you choose the business number radio button the account number that was assigned to you for refund purposes must be entered.
Previous: Returns you to the previous screen.
Next: Takes you to the next step.
Screen ID: XE8-NBC-03
Claimant account information
Check that your mailing address and phone number is correct.
Language of Communication
Choose your preferred language of communication.
Update address
If the address displayed is correct, choose the no radio button to indicate that no change is required.
If the address displayed is incorrect, choose the yes radio button and update your address information.
This address update applies only to this refund application. It does not change the mailing address for your accounts with the Canada Revenue Agency.
Screen ID: XE8-NBC-04
If you receive this error message, you cannot electronically file a refund for this period (Ref. Code: 91776). You must enter a more recent start date or send a paper refund to:
Canada Revenue Agency
Prince Edward Island Tax Centre
275 Pope Road
Summerside PE C1N 6E7
Subsection 68.16(1) of the Excise Tax Act specifies that a refund will not be paid unless you file this application within two years after the gasoline was purchased.
Does this claim cover more than one vehicle?
Choose the "Yes" radio button if this claim covers more than one vehicle or "No" if it does not.
Previous: Returns you to the previous screen.
Next: Takes you to the next step.
Screen ID: XE8-NBC-05
Summary
You will see a summary of your completed application for refund. Check all of your data and make any changes before sending. If you find an error, click the "Previous" button to make corrections.
If you have entered a BN on Screen ID XE8-NBC-02, the following question will be displayed:
Do you have a permanent mobility impairment and need to submit a copy of your medical certificate certified by a qualified medical practitioner?”
If you need to submit an updated medical certificate choose the yes radio button. You will have an opportunity on the confirmation page to submit the medical certificate.
If you already have a valid medical certificate on file you do not need to submit it again, choose the no radio button.
If you are filing for the first time, you will be given the opportunity to submit your medical certificate on the confirmation page.
Certification statement: You must tick the box certifying that the information you provided is accurate and complete before you can click “Submit”. Otherwise, the application for refund will not be sent.
Previous: Returns you to the previous screen.
Submit: Automatically sends the application for refund to the Canada Revenue Agency. You will then see a confirmation page.
After you file
Confirmation number
This confirmation number means that the Canada Revenue Agency received your refund application.
Keep the confirmation number for your records. Do not send us a paper copy of the documents you filed online.
Based on your responses within the web form you may be given a Submit documents link in order to provide supporting documents for your claim.
After we receive your submission
We may contact you to verify your supporting documentation. This does not mean you are being audited. It is simply part of our process for all paper and online refunds.
Troubleshooting XE8 online applications for refund
Why can't you change your browser setting while you are in a secure session?
Do not modify your browser setting while in a secure XE8 webforms session because it may cause your browser to freeze or the session to end.
The secure webpages for the XE8 application for refund do not display properly. Why?
Several factors can affect how these pages will display on your system. Try the following:
- Use the default browser settings.
- Maximize your browser window.
- Close the Favorites window.
- Use the browser's Reload or Refresh button.
- Make sure you have enough RAM for your browser's requirements.
You were away from your computer for 30 minutes. Can you still complete your application for refund?
For security reasons, our servers will end a secure XE8 webforms session after 18 minutes of inactivity. You will have to re-authenticate yourself and re-enter your data because any data you entered will have been lost.
You lost the connection to the XE8 webforms secure site. What should you do?
You will have to re-authenticate yourself and re-enter your data because any data you entered will have been lost.
You sent your application for refund, but you did not get a confirmation number. What should you do?
This means your submission was unsuccessful. To get help using My Account, go to Help with My Account - Canada.ca
You may have to re-authenticate yourself and re-enter your data because any data you entered will have been lost.