Direct deposit help page

Arrange my direct deposit allows you to start, stop, or update your direct deposit information with the Canada Revenue Agency (CRA).

Manage direct deposit

This page displays your current direct deposit information. Individual income tax refunds and all benefit payments issued by the CRA will be deposited into the account you have provided.

Two different messages may appear on this page:

• "Not set up" appears if you have never had direct deposit set up for a payment.
• "Direct deposit information cancelled at client’s request" appears if you had direct deposit set up previously but stopped this process.

From this page you can select one of the following:

1. Start allows you to start direct deposit for payments that are currently not deposited into a bank account.
2. Update allows you to update your direct deposit information for any payment that is currently deposited into a bank account.
3. Stop allows you to stop direct deposit for payments currently being deposited into a bank account.

Start direct deposit

Enter your banking information by selecting “Enter new information” and fill out the details as required.

This example shows where the branch number, institution number, and account number appear on the cheque:

 

After you have keyed and reviewed your banking information, select "Next" to go to the confirmation screen.

If you do not want to continue with the update, select "Previous”.

If you enter an incorrect branch or institution number, you will receive an error message. Confirm your financial information with your bank before trying again or sign up for direct deposit through your financial institution.

Update direct deposit

Change existing banking information by selecting “Update” and fill out the details as required.

Update direct deposit - decide whether to use existing information

This page lists the direct deposit information we have on file for various types of payments. You can choose to use your existing bank account information for the payment you are updating.

To use your current banking information on file with the CRA and apply it to this payment, click the button under “Select ” for the banking information you want to use, and select the “Use selected information” link.

If you do not want to use the existing information, select “Enter new information”. To return to the previous page, select "Previous”.

This example shows where the branch number, institution number, and account number appear on the cheque:

After you have keyed and reviewed your banking information, select "Next" to go to the confirmation screen.

If you do not want to continue with the update, select "Previous”.

If you enter an incorrect branch or institution number, you will receive an error message. Confirm your financial information with your bank before trying again or sign up for direct deposit through your financial institution.

Review and authorize direct deposit information

This page displays the direct deposit information changes that you have requested. From this page you can select one of the following:

• start or update other products with Manage direct deposit, using the same banking information, by ticking the appropriate box under “Use this bank account also for”
• authorize the change(s) by ticking the “I authorize the Receiver General… ” box and selecting "Submit;"
• correct the information by selecting the "Enter new information " link; or
• cancel the requested change by selecting the "Cancel" button

Direct deposit updated - confirmation

This is confirmation that your banking information has been accepted by the CRA. By providing this information, you consent to the Receiver General of Canada depositing any amounts payable to you by the CRA into that account.

To exit the direct deposit application, select “Overview” on the top left of the screen or the “Return to home page” button.

Stop direct deposit

You can stop direct deposit only for the payment listed on the page.

To stop, select the “Confirmation” box, and select “Submit.”

If you do not want to continue, select “Previous” or "Cancel."

Direct deposit information cancelled at client’s request - confirmation

This page confirms that you have stopped direct deposit for the payment(s) listed.

Changes may not be in time:

• If you start a new direct deposit or have enrolled for direct deposit for the first time, your next payment may still be issued by cheque.
  • Do not close your old bank account until your first payment has been deposited into your new bank account as it may already be in process.
• If you update your direct deposit information, do not close the old bank account until we start depositing payments into your new bank account.
  • If you have already signed up for direct deposit with the CRA, we will use the existing bank account information for any payments you are entitled to receive.
• If you stop your direct deposit, the next payment may still be direct deposited if you have not closed your bank account.