Help with Manage online mail


Q1. How do I register for online mail?

A1. Select "Add email address" from the "Manage online mail" page.

Enter an email address and select the account(s) for which you would like to receive online mail.

After you complete your registration, the CRA will send a confirmation to the newly added email address.

Q2. Who can register for online mail?

A2. Business owners, delegated authorities and authorized representatives with level 2 access can register for online mail through My Business Account.

Q3. What email addresses can I add?

A3. When adding an email address you can include your own email address or an email address of another My Business Account user who must be either an owner or authorized representative for this business number in order to view the online mail.

Q4. What will happen to my mail?

A4. After you have registered for online mail and received a confirmation email from us, we will no longer print and mail these correspondence items to you. Instead, you’ll receive an email notification when items are available for you to view in My Business Account.

Not all correspondence items are available online, so you may continue to receive some items from us on paper through Canada Post.

Q5. How can I access my online mail?

A5. To view all the items that have been delivered electronically, select "View mail (correspondence)" from the My Business Account welcome page.

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