External Communication Centre Operator
Important
Do not discuss your application with others (including on social media) besides your partner, or close family members - who should also be reminded about the need to be discreet.
| Closing Date | 2026-03-10 |
|---|---|
| Reference Number | 26-968-05-009 |
| Job Category | Entry Level |
| Who Can Apply | Canadian Citizens |
| Location | Ottawa, Ontario |
|---|---|
| Salary Range | $68,552 - $83,389 |
| Status | Term - 24 months |
| Language Requirement | Bilingual Imperative (BBB/BBB) |
Job Summary
The Operator is responsible for the processing, transmittal and receipt of operational and administrative message traffic for CSIS and ensuring all communication devices are functional.
- Organize and schedule the workload to meet deadlines imposed by the message traffic and other agencies.
- Assist and advise in the preparation and processing of outgoing traffic by informing users and instructing staff of new/changing procedures.
- Evaluate messages in accordance with their urgency and destination. Ensure and verify delivery.
- Train and instruct new employees.
- Administer all electronic mail accounts to ensure proper transmission of incoming and outgoing message traffic by retaining/organizing appropriate tracking data.
- Respond to user queries, both domestic and overseas, and resolve problems.
- Monitor /maintain multi-secure communication links and ensure all COMSEC security integrity is adhered to.
Education
- College Diploma
The educational program must be from an accredited learning institution recognized in Canada.
If you completed a program outside of Canada, you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.
Note: Any higher level of education (i.e.: Bachelor degree) could be recognized as experience.
Experience
Two (2) years of experience providing client services and processing information, using computer-based tools.
Competencies
- Organizational - Multitasking
- Adaptability/Flexibility
- Rigour
- Teamwork
- Client service
Assets
An asset qualification is a qualification which can enhance the ability to perform the work based on current and future business requirements, but which is not strictly required. Positions will be staffed based on the selection decision principle and operational priorities.
- Courses in the informatics discipline;
- Experience working in a telecommunications environment.
Conditions of Employment
- Applicants must be willing to work shifts and may be required to work on a 24/7 rotational basis.
- Flexibility is required in relation to the work schedule that will extend beyond core hours of work based on operational requirements.
- No possibility of remote work. The position requires to work physically from the Headquarters in Ottawa, ON.
Official Language (OL) Proficiency
The immediate need is to staff one position with a linguistic profile of Bilingual (BBB/BBB) imperative.
Second language evaluations will be offered to candidates. For more information on language requirements: (external link: www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/language-requirements-candidates).
Notes
Written Exam
A written examination will be administered prior to the Competency Based Interview. Successful candidates will be invited to a competency-based interview.
Competency Based Interview
The Competency Based Interview will assess the candidate’s experience and the competencies listed in the Statement of Qualifications.
Reference Checks
Reference checks may be conducted as part of the assessment process.
If you need accommodations during the recruitment process, please mention it to the HR representative.
Reference Links
Security Requirements
Others
Important
Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.
CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.
CSIS is committed to building a workforce that is truly representative of the Canadians it serves by cultivating a diverse and inclusive workplace environment. This will be achieved by increasing employment equity group representation (including persons with disabilities, visible minorities, Indigenous peoples, and women) at all levels within the organization through hiring and talent management practices. Gaps have been identified among Indigenous peoples and visible minorities for this position. We will also ensure that appropriate accommodations are made (e.g., specialized equipment, changes to physical workspace) to provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or more of the employment equity groups to self-identify when applying.
Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential.
CSIS Offices in Canada are located on various ancestral and traditional lands. In the spirit of reconciliation, we acknowledge all Indigenous People across Canada and their connection to these lands.
The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.