Pay and Benefits Specialist


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Closing Date 2019-08-07
Reference Number 18-968-06-095
Job Category Experienced
Who Can Apply Canadian Citizens
Location Ottawa, Ontario
Salary Range $61,380 - $74,670

Indeterminate (permanent) and

Term - 1 year     

Language Requirement Bilingual Imperative (BBB/BBB)

Job Summary

  • Co-ordinate and administer pay and benefits services by counselling, documenting and advising employees and by applying policies and guidelines.
  • Research and analyze case-specific data and information by establishing the requirements of legislation/regulations, pension and insurance plans, policies, procedures, programs, directives, collective agreement and other governing authorities and prepare summaries.
  • Co-ordinate the continuation of employee benefits and deductions by communicating orally or in writing with the other departments.
  • Research and assess Treasury Board (TB) and Public Works and Government Services Canada (PWGSC) policies, directives and regulations by ensuring their application to CSIS where required.
  • Analyze and exchange case-specific information and data with associates and representatives of federal and external organizations, such as insurance and financial organizations, and with clients' representatives to facilitate and resolve specific issues/questions.
  • Provide counselling and guidance to employees of all levels, their families and/or their representatives on different options available in various situations (resignations, lay-offs, life insurance plans, disability insurance, divorce/separation and garnishment).
  • Organize and control a work load by meeting deadlines in an efficient manner, setting priorities, conducting peer verification and ensure accuracy of data.
  • Initiate transactions such as leave, pay adjustments, appointments, transfers actions, pension and insurance plans by obtaining data from a variety of sources and determine/calculate entitlements, options, and obligations by preparing and issuing/submitting data, information, and responses.
  • Participate on projects by providing input such as system improvement initiatives, development, testing and implementation of our internal human resources systems.


  • College diploma – two (2) year program or equivalent and two (2) years of recent experience administering pay and benefits to employees of the federal public service using the Phoenix pay system.


  • College diploma – two (2) year program or equivalent and four (4) years of experience administering pay and benefits to employees of the federal public service using the Phoenix pay system and/or the regional pay system prior to February 2016; or
  • High school diploma and seven (7) years of experience administering pay and benefits to employees of the federal public service using the Phoenix pay system and/or the regional pay system prior to February 2016.


Applicants who do not meet the required years of relevant experience may be considered for an underfill opportunity.

Underfill applicants must possess at least the following requirements:

  • College diploma – two (2) year program or equivalent and one (1) year of experience providing pay administrative services, including processing pay and benefits transactions/data entry using the Phoenix pay system in the federal public service.

Underfill definition: An underfill opportunity provides a successful applicant with professional development - they will be appointed to the position at a lower level, until they reach objectives outlined in their training plan. Once the employee meets required objectives, they will be promoted to the full level. Duration of training can vary, but may take approximately two (2) years. Underfill salary scale: $54,340 - $66,090


  • Experience in client service as a resource person.
  • Experience in research and application of related policies and standards.


  • Adaptability/Flexibility
  • Analytical skills
  • Client Service
  • Problem Solving
  • Rigour

Conditions of Employment

Not Applicable


  • The Pay and Benefits Group of CSIS will not be transferred to Miramichi, New Brunswick and is part of the Phoenix Direct Entry Organizations.
  • Some relocation expenses may be reimbursed.

Reference Links

Security Requirements

Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.



Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.

CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.

CSIS is committed to diversity and inclusion and the equitable participation of all Canadians. Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential.

The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.
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