How to complete your Employment Insurance paper report
While receiving Employment Insurance (EI) benefits, you have to complete a report every 2 weeks to show that you're eligible and to continue receiving benefits.
Our standard way of processing and paying benefits is:
If you can't transmit your report online or by phone, you must complete and mail a paper report.
For each week of the report, you need to:
- indicate dates and hours worked and earnings before deductions, even if you’ll be paid later
- provide the contact information of any employers
- enter hours spent at school or in a training course and any training allowance received
- indicate whether you were available for work
- report other money, even if you'll receive it later
Send us your reports as soon as they're due to avoid payment delays. If your reports aren't received within 3 weeks after the due date, your EI payments may be affected.
Paper reports must be mailed to the address nearest you:
PO Box 245
PO Box 4500
PO Box 60
PO Box 6080
Tips before you start
- Use a pencil or blue or black ink to complete your report
- Reports usually cover 2 weeks. The dates covered are on Side 2 in boxes labelled “1ST WEEK” and “2ND WEEK”
A picture of a section of the paper claimant report which consists of 3 columns. The first column includes the text “This report covers the week(s) of”. The second column includes the text “1st week at the top, and 6 fields below for the start and end date (D), month (M), and year (Y), which will be prefilled. The third column includes the text “2nd week at the top and 6 fields below for the start and end date (D), month (M), and year (Y), which will be prefilled.
- Don't complete your reports before the “DO NOT SIGN BEFORE” date on Side 2 below the signature line
A picture of a section of the paper claimant report which incudes the text “Do not sign before” on the left, and 3 fields on the right for the day (D), month (M), and year (Y), which will be prefilled.
- Complete the report on the Friday or Saturday of the 2nd week. Wait until you have finished your normal work week before you sign and date your report
- You may receive more than 1 report at a time. The “DO NOT SIGN BEFORE” dates will be different on each report. Return all reports in the same envelope on or after the last “DO NOT SIGN BEFORE” date
Completing Side 1 of your report
Complete Side 1 first. Answer questions 1 to 5 by shading in the appropriate box, “Yes” or “No.” If you worked only 1 week, complete Side 1 and then sign and date your report on Side 2.
Question 1a – If you answer “Yes,” you must complete boxes A, B and C on Side 2. Tell us about any work you did during the week(s) covered by the report, including self-employment and unpaid work. Report your earnings before deductions in the week you worked. If you are estimating your earnings, be as accurate as possible.
Question 1b – If you stopped working during the week(s) covered by the report, tell us why in the box provided.
Question 2 – If you have started a full-time job that you expect will last at least 4 weeks, answer “Yes” and write the date the job started in the box provided. No more reports will be sent to you.
If you become unemployed again later and there are still benefits payable to you on your old claim, we may be able to reactivate this claim once you apply. Apply online or call Service Canada at 1-800-206-7218 between 8:30 am and 4:30 pm. If you want to start a new claim instead of reactivating an existing claim, contact us at 1-800-206-7218 before you start.
Question 3 – If you answer “Yes,” you must complete box D on Side 2. If you received a training allowance, tell us from whom you received this money in the box provided on Side 1. Don't include allowances for living away from home, commuting, travel or dependent care.
Question 4 – If you answer “No,” tell us the dates and the reason (for example, vacation or sickness) in the box provided. If you're entitled to group wage-loss insurance or paid sick leave, complete box E on Side 2.
Question 5 – If you answer “Yes,” report the money you received, from whom and why in the box provided and then complete box F on Side 2. If you answer “No,” turn to Side 2.
Completing Side 2 of your report
A – Enter the total hours and dates worked for each week of the report.
B – Enter the names and addresses of all your employers. Write “self-employed” if you worked for yourself.
C – Enter your total earnings before deductions for each week of the report.
D – If you received a training allowance, enter the amount you were paid. Do not include allowances for living away from home, commuting, travel or dependent care. Enter the total number of hours of training attended in the box provided.
E – For each week of the report, enter all money you received related to your employment (for example, group wage-loss insurance, or payments from your employer during maternity, parental or sick leave).
F – For each week of the report, enter any other money you received other than what you reported in boxes C, D and E on Side 2 (for example, pension, workers’ compensation, vacation pay, statutory holiday pay, etc.). Statutory holiday pay should be reported in the week that the statutory holiday occurred or when it was observed by your employer.
After you complete the report, read the “I declare” statement at the top of Side 2. Sign and date your report and mail it back to us in the return envelope.
Once your report is mailed
For information regarding your payment, such as deductions made and deposit dates, call our Telephone Information Service, 24 hours a day, 7 days a week, at 1-800-206-7218.
If you think you made a mistake on a mailed report, let us know as soon as possible by phone at 1-800-206-7218 from 8:30 am to 4:30 pm, or in person at your nearest Service Canada Centre. You can also contact us by mail. Provide as many details as possible by writing to the address nearest you.
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