How to complete your Employment Insurance paper report

What you should know

To receive your EI payments, you must complete and submit reports that usually cover 2 calendar weeks, from Sunday to Saturday. However, if you claim maternity and parental, the Family Caregiver Benefit for Children, the Family Caregiver Benefit for Adults or compassionate care benefits, you don't have to complete reports.

Our standard way of processing and paying benefits is:

If you cannot transmit your report online or by phone, you must complete and mail a paper report. If you are not receiving your EI payment by direct deposit, here is how you can apply for EI direct deposit.

Shortly after applying for EI, you will receive by mail your Access code. Your access code is the four-digit code printed in the shaded area of your benefit statement. Your access code and your Social Insurance Number (SIN) are required to obtain specific information on your EI claim.

Before you start completing your report

To complete you report you need the following:

  • If you worked during the period covered, you must provide dates and the number of hours worked, the name and address of the employer you worked for and your total salary before deductions, including tips and commissions — for each week of the report
  • If you started full time work, you must provide the exact date you started to work full-time
  • If you attended school or training, you must provide the number of hours that you were in training and the amount of any training allowance received
  • If you were unavailable for work, for example, you were out of the country, on holidays or you were not looking for work for any reason or if you were incapable of working for illness or injury, you must provide the exact dates
  • If you received or you will receive other money, you must indicate the types of money received, and from whom it was received and the amount, for example, a pension income

Important notice

Please follow these practical advices:

  • It is important to complete in and return your reports as soon as they are due to ensure prompt payment of benefits. If you do not return your reports within 3 weeks of receipt, your report may not be processed
  • Report any absence from Canada
  • Report all earnings in the week or weeks they are earned to avoid repayment situations;
  • You must answer all the questions with accuracy. Remember that giving false information is fraud and is punishable by law. If you find that you made a mistake after you have completed your report, it is important to advise us as soon as possible by phone at 1-800-206-7218 from 8:30 am to 4:30 pm or by mail by providing as much detail as possible, or in person at your Service Canada Centre

How to complete your report

The following information will help you complete both sides of your report:

  • Use a pen or pencil to complete in your report but do not use a red ink pen or red lead pencil
  • Complete and return your report on the date shown on it to ensure prompt payment of benefits, see side 2 of the Sample paper report under the signature- the "do not sign before" date. The reporting period is usually 2 weeks and is shown above box A, see Side 2 " 1st week - 2nd week"
  • After you complete the report, read the "I declare" statement at the top of Side 2. Sign and date your report and mail it back to us in the return envelope, unless your EI agent asked you to do otherwise
  • If your claim is new you will receive 2 reports. The "do not sign before" dates on Side 2, under the signature, will be different on each report. However, both reports should be sent back at the same time on or after the latest date shown and in the same envelope

Sample of the paper report

The following two images show the front and the back of the paper report. The questions and additional details are written out below.

Side 1

Front side of the paper report

Side 2

Back side of the paper report

Explanations on how to complete side 1 of your report

Side 1

Complete side 1 first. Answer questions 1 to 5 by shading in the appropriate "yes" or "no" block.

Question 1a — Did you work during the period of this report; including work for which you will be paid for later, unpaid work or self-employment?

If you answer "yes":

  • you must complete boxes A , B and C on Side 2
  • you must indicate any work you have done during the week(s) covered by the report, including self-employment or unpaid work

Question 1b — If you have stopped working, give reasons below.

  • If you stopped working during the weeks covered by the report, indicate why in the box provided

Question 2 — Did you start a full time job during the period of this report?

  • If you have a full-time job, which you expect to last for at least 4 weeks, answer "yes" and write the date the job started in the box provided to that effect. No more reports will be sent to you. If you become unemployed again later, you can submit your application online or call 1 800 206-7218 from 8:30 am to 4:30 pm and press "0" to speak to a representative. If you file online and there are still benefits payable to you on your old claim it may be automatically reactivated

Question 3 — Did you attend a school or training course during the period of this report?

  • If you answer "yes": you must complete box D on Side 2 and
  • If you received a training allowance, indicate from whom this money was received in the box below question 3 on Side 1

Question 4 — Were you ready, willing and capable of working each day?

  • If you answer "no": indicate the dates and the reason, for example holidays, sickness, in the box provided to that effect and
  • If you are entitled to group wage-loss insurance, you must fill in box E on Side 2

Question 5 — Did you or will you receive money other than that already reported in C, D and E on Side 2?

If you answer "no": turn to Side 2. If you answer "yes":

  • Report the monies you received, from whom and why in the box provided to that effect; and complete box F on Side 2

Explanations on how to complete side 2 of your report

Side 2

Even if you only have to fill in Side 1, do not forget to sign and date your report on Side 2

Block A — Total hours and dates worked

  • Enter the total hours and dates worked for each week covered by the report. Make sure to record it in the proper week

Block B — Name and address of employer

  • Enter the name and address of your employer or write "self-employed" if you worked for yourself

Block C — Total earnings before deductions

  • Enter your total earnings before deductions for each week covered by the report

Block D — Training allowance and total hours

  • If you receive a training allowance, enter the amount you have been paid. Don't include allowances for living away from home, commuting, travel or dependent care

Block E — Group Sickness/Maternity Insurance

  • Enter all monies to which you are entitled from group maternity or sickness wage-loss insurance related to your employment, for each week covered by this report

Block F — Other monies before deductions

  • Specify the amount of any money you received, for examples, pension income, temporary partial worker's compensation, holiday pay, statutory holiday pay, etc. other than that reported in boxes C, D, and E on Side 2. Statutory holiday pay should be claimed in the week that the statutory holiday occurred

Once your report is completed and mailed

If you still need information regarding your payment, including the deductions made and the date your payment is deposited, contact Employment Insurance and call our telephone information service, 24 hours a day, 7 days a week at 1-800-206-7218.

Where to send your report

In case you lost your return envelope, here is a list of mailing addresses.

Mailing address for returning reports

Manitoba, Alberta, Nunavut, Saskatchewan, North West Territories, British Columbia and Yukon Territory
Service Canada
Employment Insurance Program
PO Box 2100
Vancouver, BC V6B 3T4

Service Canada
Employment Insurance Program
PO Box 4500
Belleville, ON K8N 5C1

Service Canada
Employment Insurance Program
PO Box 60
Boucherville, QC J4B 5E6

New Brunswick, Nova Scotia and Prince Edward Island
Service Canada
Employment Insurance Program
PO Box 6080
Moncton, NB E1C 0A7

Newfoundland and Labrador
Service Canada
Employment Insurance Program
P.O. Box 8548
St. John's, NL A1B 3P3

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