EI Contact information – individuals

Notice on calling the Employment Insurance Call Centre

Due to the COVID-19 outbreak, we are experiencing higher than normal call volume. We encourage you to use self-serve options to access our programs and services online, and to avoid calling Service Canada if your request is not urgent.

Read our Employment and Social Development Canada notice and the latest information on COVID-19.

We ask Canadians for their patience at this time so that we can focus our efforts on the most vulnerable Canadian population.

COVID-19: Temporary closure of Service Canada Centres

Service Canada is ready to help.

Our priority is the health and safety of all Canadians, while maintaining service to the public.

In response to COVID-19, all in person Service Canada Centres are closed until further notice.

In the meantime, you can access our programs and services online.

For additional support, please fill out the service request form.

If you are applying for the Canada Emergency Response Benefit (CERB) and you require additional support, you can reach an agent at 1-833-699-0299.

Read the full Service Canada notice

Information on Employment Insurance

Online

You can complete the following tasks online:

By phone

Please note that you can submit your EI reports using the Telephone Reporting Service

Employment Insurance Telephone Information Service

If you have a new Regular or Sickness EI claim starting March 15, 2020 or after, your benefits will be delivered as part of the Government of Canada’s Canada Emergency Response Benefit (CERB).

  • If you have not already applied to employment insurance or CERB, find more information on the eligibility criteria and how to apply by contacting our automated telephone service at 1-833-966-2099
  • If you have already applied to CERB through the employment insurance and want to ask additional questions, you can reach a Canada Emergency Response Benefit agent at 1-833-699-0299

For information on EI Maternity, Parental, Fishing, Family Caregiving and Compassionate care benefits, as well as all other claims established prior to March 15th, or if you have completed your bi-weekly reporting and need to speak to an agent, please contact the EI call centre at 1-800-206-7218.

The Employment Insurance Telephone Information Service is an automated telephone service that provides recorded general information on the Employment Insurance program. It is available 24 hours a day, seven days a week.

To obtain information on your claim, you must speak with an Employment Insurance representative.

You can complete the following tasks by telephone:

  • Obtain or update information on your EI claim
  • Obtain a payment replacement
  • Modify reports
  • Amend payment

To access information about your EI claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for EI benefits.

Toll-Free: 1-800-206-7218
TTY: 1-800-529-3742

The hours of operation are 8:30 a.m. to 4:30 p.m. local time, Monday to Friday.

By mail

You can complete the following tasks by mail:

  • Submit your Employment Insurance claimant reports
  • Submit supporting documentation
Mailing addresses for returning reports and sending supporting documents
Province Returning reports Sending supporting documents
Alberta Service Canada
Employment Insurance Program
PO Box 2100
Vancouver, BC V6B 3T4
Service Canada Centre
P.O. Box 245
Edmonton, Alberta  T5J 2J1
British Columbia
Manitoba
Northwest Territories
Nunavut
Saskatchewan
Yukon
New Brunswick Service Canada
Employment Insurance Program
PO Box 6080
Moncton, NB E1C 0A7
Service Canada Centre
P.O. Box 8548
St. John's, Newfoundland and Labrador A1B 3P3
Nova Scotia
Prince Edward Island
Newfoundland and Labrador Service Canada
Employment Insurance Program
P.O. Box 8548
St. John's, NL A1B 3P3
Service Canada Centre
P.O. Box 8548
St. John's, Newfoundland and Labrador A1B 3P3
Ontario Service Canada
Employment Insurance Program
PO Box 4500
Belleville, ON K8N 5C1
Service Canada Centre
P.O. Box 2602
Mississauga, Ontario L4T 0B1
Quebec Service Canada
Employment Insurance Program
PO Box 60
Boucherville, QC J4B 5E6
Service Canada Centre
P.O. Box 60
Boucherville, Québec J4B 5E6

In person

You can complete the following tasks at a Service Canada Centre:

  • Access a computer to submit your EI claim or claimant reports
  • Submit supporting documents
  • Accept Proof of Identity documents
  • Authenticate appointed representatives and third parties
  • Telephone interpretation services
  • Obtain a temporary access code

Find a Service Canada office near you

Protecting your information

You now need to show ID and answer verification questions at Service Canada Centres to access your file.

To be accepted, your ID needs to show your legal name, photo, signature and/or date of birth.

Examples of accepted ID include:

  • One of the following:
    • a passport (Canadian or foreign) or permanent resident card
    • a Certificate of Indian Status issued by the Government of Canada
    • a provincial or territorial ID card or drivers license
  • or two of the following:
    • a birth certificate (provincial or territorial)
    • a certificate of Canadian citizenship
    • a certificate of registration of birth abroad
    • any other government-issued ID

No ID is required to ask about our programs or services.

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