EI Contact information – individuals

You can complete the following tasks online:

• Submit your EI report with the Internet Reporting Service
• Apply for direct deposit
• Learn how to apply for Employment Insurance benefits
• Use My Service Canada Account (MSCA) to:
  • View my current claim
  • View my past claims
  • View my payment information
  • View my EI messages
  • View my Records of Employment
  • View EI publications
  • Obtain a copy of your T4E
  • Update your mailing address and telephone number

Please note that you can submit your EI reports using theTelephone Reporting Service

Employment Insurance Telephone Information Service

The Employment Insurance Telephone Information Service is an automated telephone service that provides recorded general information on the Employment Insurance program. It is available 24 hours a day, seven days a week.

To obtain information on your claim, you must speak with an Employment Insurance representative.

You can complete the following tasks by telephone:

• Obtain or update information on your EI claim
• Obtain a payment replacement
• Modify reports
• Amend payment

To access information about your EI claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for EI benefits.

Toll-Free: 1-800-206-7218
TTY: 1-800-529-3742

The hours of operation are 8:30 a.m. to 4:30 p.m. local time, Monday to Friday.

You can complete the following tasks by mail:

• Submit your Employment Insurance claimant reports
• Submit supporting documentation

You can complete the following tasks at a Service Canada Centre:

• Access a computer to submit your EI claim or claimant reports
• Submit supporting documents
• Accept Proof of Identity documents
• Authenticate appointed representatives and third parties
• Telephone interpretation services
• Obtain a temporary access code

Find a Service Canada office near you

Protecting your information

You now need to show ID and answer verification questions at Service Canada Centres to access your file.

To be accepted, your ID needs to show your legal name, photo, signature and/or date of birth.

Examples of accepted ID include:

• One of the following:
  • a passport (Canadian or foreign) or permanent resident card
  • a Certificate of Indian Status issued by the Government of Canada
  • a provincial or territorial ID card or drivers license
• or two of the following:
  • a birth certificate (provincial or territorial)
  • a certificate of Canadian citizenship
  • a certificate of registration of birth abroad
  • any other government-issued ID

No ID is required to ask about our programs or services.