EI Contact information – individuals
Notice on calling the Employment Insurance Call Centre
Due to the COVID-19 outbreak, we are experiencing higher than normal call volume. We encourage you to use self-serve options to access our programs and services online, and to avoid calling Service Canada if your request is not urgent.
Read our Employment and Social Development Canada notice and the latest information on COVID-19.
We ask Canadians for their patience at this time so that we can focus our efforts on the most vulnerable Canadian population.
COVID-19: Temporary closure of Service Canada Centres
Service Canada is ready to help.
Our priority is the health and safety of all Canadians, while maintaining service to the public.
In response to COVID-19, all in person Service Canada Centres are closed until further notice.
In the meantime, you can access our programs and services online.
For additional support, please fill out the service request form.
If you are applying for the Canada Emergency Response Benefit (CERB) and you require additional support, you can reach an agent at 1-833-699-0299.
Information on Employment Insurance
Online
You can complete the following tasks online:
- Submit your EI report with the Internet Reporting Service
- Apply for direct deposit
- Learn how to apply for Employment Insurance benefits
- Use My Service Canada Account (MSCA) to:
- View my current claim
- View my past claims
- View my payment information
- View my EI messages
- View my Records of Employment
- View EI publications
- Obtain a copy of your T4E
- Update your mailing address and telephone number
By phone
Please note that you can submit your EI reports using the Telephone Reporting Service
Employment Insurance Telephone Information Service
If you have a new Regular or Sickness EI claim starting March 15, 2020 or after, your benefits will be delivered as part of the Government of Canada’s Canada Emergency Response Benefit (CERB).
- If you have not already applied to employment insurance or CERB, find more information on the eligibility criteria and how to apply by contacting our automated telephone service at 1-833-966-2099
- If you have already applied to CERB through the employment insurance and want to ask additional questions, you can reach a Canada Emergency Response Benefit agent at 1-833-699-0299
For information on EI Maternity, Parental, Fishing, Family Caregiving and Compassionate care benefits, as well as all other claims established prior to March 15th, or if you have completed your bi-weekly reporting and need to speak to an agent, please contact the EI call centre at 1-800-206-7218.
The Employment Insurance Telephone Information Service is an automated telephone service that provides recorded general information on the Employment Insurance program. It is available 24 hours a day, seven days a week.
To obtain information on your claim, you must speak with an Employment Insurance representative.
You can complete the following tasks by telephone:
- Obtain or update information on your EI claim
- Obtain a payment replacement
- Modify reports
- Amend payment
To access information about your EI claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for EI benefits.
Toll-Free: 1-800-206-7218
TTY: 1-800-529-3742
The hours of operation are 8:30 a.m. to 4:30 p.m. local time, Monday to Friday.
By mail
You can complete the following tasks by mail:
- Submit your Employment Insurance claimant reports
- Submit supporting documentation
| Province | Returning reports | Sending supporting documents |
|---|---|---|
| Alberta | Service Canada Employment Insurance Program PO Box 2100 Vancouver, BC V6B 3T4 |
Service Canada Centre P.O. Box 245 Edmonton, Alberta T5J 2J1 |
| British Columbia | ||
| Manitoba | ||
| Northwest Territories | ||
| Nunavut | ||
| Saskatchewan | ||
| Yukon | ||
| New Brunswick | Service Canada Employment Insurance Program PO Box 6080 Moncton, NB E1C 0A7 |
Service Canada Centre P.O. Box 8548 St. John's, Newfoundland and Labrador A1B 3P3 |
| Nova Scotia | ||
| Prince Edward Island | ||
| Newfoundland and Labrador | Service Canada Employment Insurance Program P.O. Box 8548 St. John's, NL A1B 3P3 |
Service Canada Centre P.O. Box 8548 St. John's, Newfoundland and Labrador A1B 3P3 |
| Ontario | Service Canada Employment Insurance Program PO Box 4500 Belleville, ON K8N 5C1 |
Service Canada Centre P.O. Box 2602 Mississauga, Ontario L4T 0B1 |
| Quebec | Service Canada Employment Insurance Program PO Box 60 Boucherville, QC J4B 5E6 |
Service Canada Centre P.O. Box 60 Boucherville, Québec J4B 5E6 |
In person
You can complete the following tasks at a Service Canada Centre:
- Access a computer to submit your EI claim or claimant reports
- Submit supporting documents
- Accept Proof of Identity documents
- Authenticate appointed representatives and third parties
- Telephone interpretation services
- Obtain a temporary access code
Find a Service Canada office near you
Protecting your information
You now need to show ID and answer verification questions at Service Canada Centres to access your file.
To be accepted, your ID needs to show your legal name, photo, signature and/or date of birth.
Examples of accepted ID include:
- One of the following:
- a passport (Canadian or foreign) or permanent resident card
- a Certificate of Indian Status issued by the Government of Canada
- a provincial or territorial ID card or drivers license
- or two of the following:
- a birth certificate (provincial or territorial)
- a certificate of Canadian citizenship
- a certificate of registration of birth abroad
- any other government-issued ID
No ID is required to ask about our programs or services.
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