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Shared Services Canada Overview

Purpose

The purpose of this departmental overview presentation is to:

Shared Services Canada at a Glance

Shared Services Canada has a mandate to modernize and consolidate the federal government’s information technology infrastructure, including email, data centres, network and end‐user devices.

Clients and partners
Text description – Clients and partners
  • 59 Optional Clients
  • 45 Partner Departments/ Agencies
  • 43 Mandatory Clients

Services

Shared Services Canada provides a full range of shared information management and information technology services to 45 mandated partner departments/agencies (including Shared Services Canada itself), and a subset of those services to all other customer Government of Canada departments and agencies

(see annex for specific organizations)

Cyber Security

Shared Services Canada supports information management and information technology security in partnership with Communications Security Establishment Canada, including the Canadian Centre for Cyber Security, and other partners.

Shared Services Canada supports a disparate portfolio and is working to reduce/consolidate the number of systems

50 Networks

21 Email Systems

385 Data Centres

12, 000 Government of Canada Applications

SSC and the Development of the GC IT Portfolio

2011

2019

COVID-19 Response

SSC has worked to address the ‘technical debt’ that resulted from decades of under-investment as information technology infrastructure ages faster than the pace of repairs or replacements.

Older infrastructure is costly to maintain, performs poorly, and can be more prone to service interruptions.

Aligning Priorities Across Horizons

SSC is a service delivery organization that must balance meeting the needs of clients today while ensuring that the organization is prepared to respond to the challenges of tomorrow.

 

Digital Landscape

Key Federal Departments

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Image description – Key Federal Departments

The Government’s Digital Landscape involves key organizations playing roles in four separate layers. These are the business layer, information layer, application layer and technology layer (BIAT). The Treasury Board Secretariat (TBS) Office of the Chief Information Officer (OCIO) provides leadership, strategic direction and oversight on data, information management, information technology, security, privacy and access to information across the layers.

The business layer contains stakeholders, access channels, business capabilities, services and processes.

The information layer contains information models and flow.

The application layer contains business applications and data.

The technology layer contains integration, platform and infrastructure.

In the business layer, TBS and the Canadian Digital Services work with departments and agencies to improve service and program delivery to Canadians., and the departments and agencies in question who manage and deliver the services and program to Canadians.

The role of departments and agencies who manage the delivery of their digital services and programs to Canadians spans BIAT.

Shared Services Canada’s role focuses on the application and technology layers given its mandate to provide modern digital services and some enterprise solutions to departments and agencies.

Other Federal Partners

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Image description – Other Federal Partners

This Venn diagram shows the overlapping aspects among the federal organizations actively engaged in digital change at scale. The four circles in the diagram are (1) Government Operation and Services, (2) Privacy and Cyber Security, (3) Economy and (4) Data.

Government Operations and Services includes Public Services and Procurement Canada and the other service delivery departments (e.g. Employment and Social Development Canada, Canada Revenue Agency, and Immigration, Refugees and Citizenship Canada). Their work involves government applications and delivering critical national economic and social well-being services.

Privacy and Cyber Security includes Public Safety Canada, Justice Canada, the Communications Security Establishment (CSE) and the Canadian Centre for Cyber Security. They coordinate and make strategic policy on national cyber security matters (Public Safety), Privacy Act reform (Justice Canada), and cyber expertise (CSE and Cyber Centre).

Economy includes Innovation, Science and Economic Development Canada, which leads Canada’s digital economy and charter.

Data includes Statistics Canada and Library and Archives Canada who collect, compile, analyze and publish statistical information and preserve data.

Shared Services Canada by the Numbers

SSC is committed to improving information technology service delivery and management and is constantly evolving its service management practices and processes across the organization, with the goal of delivering service excellence to its customers

SSC Financials

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Image description – Annual expenditures by Service
  • Internal Services $301 million
  • Customer Relationships and Service Management $317 million
  • Cyber and Information Technology Security $143 million
  • Telecommunications $607 million
  • Data Centres $709 million
  • Email and Workplace Technologies$150 million

SSC Operations

Source: Departmental Results Report 2020-21 - Canada.ca Government of Canada Enterprise Dashboard (May 2021) Budget of 2021-22 Main Estimates

Regional Distribution

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Image description – Regional distribution

SSC devotes considerable resources to working with partner departments and agencies around Canada and has employees, offices and data centres distributed across the country.

Total workforce 8,995 (Data retrieved August 1, 2022)

  • Yukon, Northwest Territories, and Nunavut: 7
  • Vancouver 159
  • Victoria 55
  • Edmonton 117
  • Calgary 32
  • Saskatoon 9
  • Regina 23
  • Winnipeg 96
  • Montreal/Dorval 483
  • Ottawa/Gatineau 6993
  • Toronto 190
  • Kingston 37
  • Quebec City 97
  • Moncton 275
  • Halifax/Dartmouth 165
  • Prince Edward Island 86
  • Matane/Rimouski 26
  • St John’s 31

Organizational Chart

President
Sonny Perron

Executive Vice-President
Scott Jones

  • Senior Assistant Deputy Minister, Operations Management
    Greg McKay
  • Assistant Deputy Minister, Networks and Security Services
    Patrice Nadeau
  • Assistant Deputy Minister, Digital Services
    Kristin Brunner
  • Assistant Deputy Minister, Data Centre Services
    Jacquie Manchevsky
  • Senior Assistant Deputy Minister, Project Management and Delivery
    Louis-Paul Normand
  • Assistant Deputy Minister, Project Management and Delivery (transition)
    Nutan Behki
  • Assistant Deputy Minister, Next Generation HR and Pay
    Shereen Benzvy Miller
  • Assistant Deputy Minister, Strategy and Engagement
    Paule Labbé
  • Assistant Deputy Minister, Client Service Delivery and Management - Citizen and Business
    Kristina Casey
  • Assistant Deputy Minister, Client Service Delivery and Management - National Defence and Policing
    Brendan Dunn
  • Assistant Deputy Minister, Client Service Delivery and Management - Digital Government and Science
    José Gendron
  • Assistant Deputy Minister, Enterprise Information Technology Procurement and Corporate Services
    Robert Ianiro
  • Assistant Deputy Minister and Deputy Chief Technology Officer
    Shannon Archibald
  • Chief Technology Officer
    Matt Davies
  • Assistant Deputy Minister and Chief Financial Officer
    Samantha Hazen
  • Chief Audit and Evaluation Executive
    Begonia Lojk
  • Chief Information Officer
    Marie-Claude Renaud
  • Ombuds
    Alexandre St-Jean

SSC Fun Facts

Supercomputing

SSC supports Environment and Climate Change Canada High Performance Computing capacity to improve the accuracy and timeliness of weather forecasting services.

Satellite Communication

SSC supports the Department of National Defence’s ability to communicate with ships around the world via satellite network.

Canadarm2

SSC supported the Canadian Space Agency to ensure the success of robotics operations on board the International Space Station.

Annexes

Shared Services Canada Act

The Shared Services Canada Act, and Orders-in-Council, stipulates how Shared Services Canada supports the Government of Canada in its delivery of the many programs and services provided by numerous organizations to Canadians.

Shared Services Canada Act

  • The Act establishes Shared Services Canada’s role to provide centralized administrative shared services to the Government of Canada.
  • The Governor in Council may name the Minister responsible for Shared Services Canada, set out the specific mandated services and identify the departments that Shared Services Canada may and must serve through Orders‐in‐Council.
  • The Act gives the Minister responsible for Shared Services Canada enabling procurement authorities.

Orders-in-Council

  • Orders-in-Council outline Shared Services Canada’s core mandate with regards to the provision of services related to:
    • email;
    • data centres;
    • networks; and,
    • services related to end-user information technologies (also known as work place technology devices) with the exception of end-user support services.
  • As part of these four mandate areas, Shared Services Canada also plays a significant cyber security role, in close collaboration with other security departments and agencies.

Annex: Shared Services Canada Partners (email, networks, and data centre services)

The following partners are mandatory recipients of Shared Services Canada email, networks, and data centre services, along with Shared Services Canada end-user information technology and workplace technology device services.

  1. Agriculture and Agri-Food Canada
  2. Atlantic Canada Opportunities Agency
  3. Canada Border Services Agency
  4. Canada Economic Development for Quebec Regions
  5. Canada Revenue Agency
  6. Canada School of Public Service
  7. Canadian Food Inspection Agency
  8. Canadian Heritage
  9. Canadian Northern Economic Development Agency
  10. Canadian Nuclear Safety Commission
  11. Canadian Space Agency
  12. Correctional Service of Canada
  13. Crown-Indigenous Relations and Northern Affairs Canada
  14. Department of Finance Canada
  15. Department of Justice Canada
  16. Employment and Social Development Canada
  17. Environment and Climate Change Canada
  18. Federal Economic Development Agency for Southern Ontario
  19. Financial Transactions and Reports Analysis Centre of Canada
  20. Fisheries and Oceans Canada
  21. Global Affairs Canada
  22. Health Canada
  23. Immigration and Refugee Board of Canada
  24. Immigration, Refugees and Citizenship Canada
  25. Indigenous Services Canada
  26. Infrastructure Canada
  27. Innovation, Science and Economic Development Canada
  28. Library and Archives Canada
  29. National Defence
  30. National Research Council
  31. Natural Resources Canada
  32. Pacific Economic Development Canada
  33. Parks Canada
  34. Prairies Economic Development Canada
  35. Privy Council Office
  36. Public Health Agency of Canada
  37. Public Safety Canada
  38. Public Service Commission
  39. Public Services and Procurement Canada
  40. Royal Canadian Mounted Police
  41. Shared Services Canada
  42. Statistics Canada
  43. Transport Canada
  44. Treasury Board of Canada Secretariat
  45. Veterans Affairs Canada

Since 2015, certain partners now conduct business under a new name without changing their official name (as it appears in the Financial Administration Act). Others have been dissolved and no longer exist. In the absence of an updated Order in Council, some newly created departments that assumed control over the IT assets of dissolved partner departments continue to be treated as partners by SSC.

Annex: Shared Services Canada Mandatory Clients (email, networks, and data centre services)

The following Government of Canada clients are mandatory recipients of a subset of Shared Services Canada email, networks, and data centre services, and are mandatory recipients of Shared Services Canada end-user information technology and workplace technology device services.

  1. Administrative Tribunals Support Service of Canada
  2. Canada Employment Insurance Commission
  3. Canada Energy Regulator
  4. Canadian Centre for Occupational Health and Safety
  5. Canadian Grain Commission
  6. Canadian Human Rights Commission
  7. Canadian Institutes of Health Research
  8. Canadian Intergovernmental Conference Secretariat
  9. Canadian Radio-television and Telecommunications Commission
  10. Canadian Security Intelligence Service
  11. Canadian Transportation Accident Investigation and Safety Board
  12. Canadian Transportation Agency
  13. Civilian Review and Complaints Commission for the RCMP
  14. Communications Security Establishment
  15. Copyright Board
  16. Federal Judicial Affairs Canada
  17. Financial Consumer Agency of Canada
  18. Impact Assessment Agency of Canada
  19. Invest in Canada Hub
  20. Military Grievances External Review Committee
  21. Military Police Complaints Commission of Canada
  22. National Film Board of Canada
  23. Natural Sciences and Engineering Research Council of Canada
  24. National Battlefields Commission
  25. National Farm Products Council
  26. Northern Pipeline Agency Canada
  27. Secretariat of the National Security and Intelligence Committee of Parliamentarians
  28. Office of the Communications Security Establishment Commissioner
  29. Office of the Correctional Investigator
  30. Office of the Secretary to the Governor General
  31. Office of the Superintendent of Financial Institutions
  32. Parole Board of Canada
  33. Patented Medicine Prices Review Board
  34. Polar Knowledge Canada
  35. Public Prosecution Service of Canada
  36. Royal Canadian Mounted Police External Review Committee
  37. Security Intelligence Review Committee
  38. Social Sciences and Humanities Research Council of Canada
  39. Veterans Review and Appeal Board
  40. Women and Gender Equality Canada
  41. Secretariat of the National Security and Intelligence Committee of Parliamentarians (Govt House Leader)
  42. Social Sciences and Humanities Research Council
  43. Veterans Review and Appeal Board

Annexe: SSC Mandatory Clients (end-user information technology and workplace technology device services)

The following GC clients are mandatory recipients of SSC end-user information technology and workplace technology device services. The number in parentheses refers to the Schedules to the Financial Administration Act where they are located (I, I.1 or II).

  1. Administrative Tribunals Support Service of Canada (I.1)
  2. D. Agriculture and Agri-Food (I)
  3. Atlantic Canada Opportunities Agency (I.1)
  4. Canada Border Services Agency (II)
  5. Canada Emission Reduction Incentives Agency (II)
  6. Canada Employment Insurance Commission (II)
  7. Canada Revenue Agency (II)
  8. Canada School of Public Service (II)
  9. Canadian Accessibility Standards Development Organization (II)
  10. Canadian Centre for Occupational Health and Safety (II)
  11. Canadian Energy Regulator (II)
  12. Canadian Food Inspection Agency (II)
  13. Canadian Grain Commission (I.1)
  14. D. Canadian Heritage (I)
  15. Canadian High Arctic Research Station (II)
  16. Canadian Human Rights Commission (I.1)
  17. Canadian Institutes of Health Research (II)
  18. Canadian Intergovernmental Conference Secretariat (I.1)
  19. Canadian Northern Economic Development Agency (I.1)
  20. Canadian Nuclear Safety Commission (II)
  21. Canadian Radio-television and Telecommunications Commission (I.1)
  22. Canadian Security Intelligence Service (I.1)
  23. Canadian Space Agency (I.1)
  24. Canadian Transportation Accident Investigation and Safety Board (II)
  25. Canadian Transportation Agency (I.1)
  26. D. Citizenship and Immigration (I)
  27. Civilian Review and Complaints Commission for the Royal Canadian Mounted Police (I.1)
  28. Communications Security Establishment (I.1)
  29. Copyright Board (I.1)
  30. Correctional Service of Canada (I.1)
  31. D. Crown-Indigenous Relations and Northern Affairs (I)
  32. Economic Development Agency of Canada for the Regions of Quebec (I.1)
  33. D. Employment and Social Development (I)
  34. D. the Environment (I)
  35. Federal Economic Development Agency for Northern Ontario (I.1)
  36. Federal Economic Development Agency for Southern Ontario (I.1)
  37. D. Finance (I)
  38. Financial Consumer Agency of Canada (I.1)
  39. Financial Transactions and Reports Analysis Centre of Canada (I.1)
  40. D. Fisheries and Oceans (I)
  41. D. Foreign Affairs, Trade and Development (I)
  42. D. Health (I)
  43. Immigration and Refugee Board (I.1)
  44. Impact Assessment Agency of Canada (I.1)
  45. D. Indigenous Services (I)
  46. D. Industry (I)
  47. Invest in Canada Hub (II)
  48. D. Justice (I)
  49. Law Commission of Canada (II)
  50. Leaders’ Debates Commission (I.1)
  51. Library and Archives of Canada (I.1)
  52. Military Grievances External Review Committee (I.1)
  53. Military Police Complaints Commission (I.1)
  54. The National Battlefields Commission (II)
  55. D. National Defence (I)
  56. National Farm Products Council (I.1)
  57. National Film Board (I.1)
  58. National Research Council of Canada (II)
  59. D. Natural Resources (I)
  60. Natural Sciences and Engineering Research Council (II)
  61. National Security and Intelligence Review Agency Secretariat (I.1)
  62. Northern Pipeline Agency (I.1)
  63. Office of Infrastructure of Canada (I.1)
  64. Office of the Commissioner for Federal Judicial Affairs (I.1)
  65. Office of the Correctional Investigator of Canada (I.1)
  66. Office of the Director of Public Prosecutions (I.1)
  67. Office of the Governor General’s Secretary (I.1)
  68. Office of the Intelligence Commissioner (I.1)
  69. Office of the Superintendent of Financial Institutions (I.1)
  70. Pacific Economic Development Agency of Canada (I.1)
  71. Parks Canada Agency (II)
  72. Parole Board of Canada (I.1)
  73. Patented Medicine Prices Review Board (I.1)
  74. Privy Council Office (I.1)
  75. Public Health Agency of Canada (I.1)
  76. D. Public Safety and Emergency Preparedness (I)
  77. Public Service Commission (I.1)
  78. D. Public Works and Government Services (I)
  79. Royal Canadian Mounted Police (I.1)
  80. Royal Canadian Mounted Police External Review Committee (I.1)
  81. Secretariat of the National Security and Intelligence Committee of Parliamentarians (I.1)
  82. Shared Services Canada (I.1)
  83. Social Sciences and Humanities Research Council (II)
  84. Statistics Canada (I.1)
  85. D. Transport (I)
  86. Treasury Board (I)
  87. D. Veterans Affairs (I)
  88. Veterans Review and Appeal Board (I.1)
  89. D. Western Economic Diversification (I)
  90. Department for Women and Gender Equality (I)

Annex: Shared Services Canada Optional Clients

The following Government of Canada clients are optional recipients of Shared Services Canada services.

  1. Atlantic Pilotage Authority
  2. Atomic Energy of Canada Limited
  3. Bank of Canada
  4. Business Development Bank of Canada
  5. Canada Council for the Arts
  6. Canada Deposit Insurance Corporation
  7. Canada Development Investment Corporation
  8. Canada Infrastructure Bank
  9. Canada Lands Company Limited
  10. Canada Mortgage and Housing Corporation
  11. Canada Pension Plan Investment Board
  12. Canadian Air Transport Security Authority
  13. Canadian Broadcasting Corporation
  14. Canadian Commercial Corporation
  15. Canadian Dairy Commission
  16. Canadian Museum for Human Rights
  17. Canadian Museum of History
  18. Canadian Museum of Immigration
  19. Canadian Museum of Nature
  20. Canada Post Corporation
  21. Canadian Race Relations Foundation
  22. Conflict of Interest and Ethics Commissioner
  23. Courts Administration Service
  24. Defence Construction Limited
  25. Destination Canada
  26. Export Development Canada
  27. Federal Bridge Corporation Limited
  28. Farm Credit Canada
  29. Freshwater Fish Marketing Corporation
  30. Great Lakes Pilotage Authority
  31. House of Commons
  32. International Development Research Centre
  33. Laurentian Pilotage Authority
  34. Library of Parliament
  35. Marine Atlantic Inc.
  36. National Arts Centre
  37. National Capital Commission
  38. National Gallery of Canada
  39. National Museum of Science and Technology
  40. Office of the Auditor General of Canada
  41. Office of The Chief Electoral Officer
  42. Office of the Commissioner of Lobbying
  43. Office of the Commissioner of Official Languages
  44. Offices of the Information and Privacy Commissioners of Canada
  45. Public-Private Partnerships Canada Inc.
  46. Pacific Pilotage Authority
  47. Parliamentary Protective Service
  48. Public Sector Integrity Commissioner
  49. Public Sector Pension Investment Board
  50. Registrar of the Supreme Court Of Canada
  51. Royal Canadian Mint
  52. Ridley Terminals Inc.
  53. Senate Ethics Officer
  54. Senate of Canada
  55. Standards Council of Canada
  56. Telefilm Canada
  57. The Jacques-Cartier and Champlain Bridges Inc.
  58. VIA Rail Canada
  59. Windsor-Detroit Bridge Authority

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2025-11-20