Accessibility feedback process at Treasury Board of Canada Secretariat

Your feedback will help Treasury Board of Canada Secretariat identify and break down accessibility barriers. Provide feedback on Treasury Board of Canada Secretariat’s Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

On this page

• How to provide feedback
• Submit anonymous feedback
• If you want a response
• What we do with your feedback
• Request an alternate format

How to provide feedback

The Director General, Human Resources Division, is responsible for receiving feedback on the TBS Accessibility Plan.

You are invited to send your feedback through any of the following:

• Accessibility feedback form
• TTY at: 613-369-9371

You can also contact our Accessibility Office:

• Email: AccessibilityPlan-PlanAccessibilite@tbs-sct.gc.ca
• Phone: 1-877-636-0656
• Mail:
  Director General of Human Resources
  Treasury Board of Canada Secretariat
  Office 3-03328
  90 Elgin St
  Ottawa ON  K1A 0R5

Submit anonymous feedback

If you want to provide anonymous feedback:

• do not state your name or provide any other identifying information (for example, your email address or phone number)
• do not include your return address on the envelope if you send feedback by mail

If you want a response

All accessibility feedback received will be acknowledged in the same way it was received, except when feedback is submitted anonymously.

Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

What we do with your feedback

We analyze feedback for trends and patterns. We don’t identify individuals in our reports.

The only time your feedback will be connected to you is when you request a personal response from our Accessibility Office.

We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

Request an alternate format

You can request an alternate version of our feedback process, accessibility plans or progress reports by email at AccessibilityPlan-PlanAccessibilite@tbs-sct.gc.ca or telephone at 1-877-636-0656 or by Teletypewriter (TTY) 613-369-9371.

Formats available:

• print
• large print (larger and clearer font)
• braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
• audio (a recording of someone reading the text out loud)
• electronic formats that are compatible with adaptive technology