Appendix C1 - Benchmark Index by Function - Knowledge Management

Executive Group Benchmark - Number: 10-K-1

Position Title: Assistant Deputy Minister, Information Management

General Accountability

Is accountable for leading the planning, delivery and operations of information management (IM) assets and associated information technologies to support the missions, operations and administration of the Department of National Defence and the Canadian Forces.

Organization Structure

The Assistant Deputy Minister, Information Management, is at the first managerial level reporting jointly to the Deputy Minister and the Chief of Defence Staff.

Specific functions of the positions reporting to the Assistant Deputy Minister (ADM), Information Management, are as follows:

Director General, Information Management Strategic Direction, (staff of 158) is responsible for key elements of the IM program, including developing the IM Governance Framework, the Defence IM Strategy, strategic IM plans and requirements, and the enterprise architecture required for a cohesive program that meets departmental business and operational information requirements.

Director General, Enterprise Application Services Division, (staff of 102) is responsible for defining and supporting all enterprise applications required to support the business or operational needs of cross-functional communities of users.

Director General, Information Management Project Delivery, (staff of 432) is responsible for leading all capital IM projects (applications and infrastructure); providing functional project management support throughout the project life cycle; and overseeing all departmental IM projects during development and implementation.

Director General, Information Management Operations, (staff of 4,560) is responsible for providing information management services to support military operations.

Chief of Staff (staff of 83) is responsible for coordinating group functions and the provision of internal services (financial management, human resource management, client relations, issues management and business planning).

Nature And Scope

The Department of National Defence and the Canadian Forces (DND/CF) are responsible for defending Canada, its interests and its values, while contributing to international peace and security. The Canadian Forces are called upon to fulfill three major roles: protecting Canada, defending North America in cooperation with the United States, and contributing to peace and international security.

Within DND/CF can be found the entire range of services provided by most other government departments, in addition to an almost complete spectrum of industrial, commercial and personnel support activity (schools, universities, hospitals, churches, social services, airline services, research and development establishments, and manufacturing and repair facilities, with staff in every major capital city in the world).

In this context, the Assistant Deputy Minister, Information Management, is responsible for providing an extensive range of IM products and services to support the operational and business requirements of the Department and the CF. With the exception of weapons systems, the ADM is responsible for every computer, telephone and strategic communications network, and networks in departmental offices on every base and station, as well as for installations in operational theatres.

Within DND/CF, information is a mission-critical resource, the value of which can be life-saving or war-winning. It is therefore essential for the ADM to ensure that DND/CF has the capacity to manage this resource with a high degree of stewardship in order to derive maximum benefit from this investment. This major challenge requires the ADM to provide corporate leadership across the Department to ensure that information resources support business and administrative needs and Canadian Forces military operations.

A major challenge of the ADM is to lead cultural change within DND/CF to ensure that independent legacy systems are redesigned to reflect a network-centric IM environment based on a tightly controlled, evolving IM strategic plan. Meeting this challenge requires the incumbent to identify and pursue the strategies, approaches and systems that can strengthen military-to-military relationships with Canada's principal allies, and to ensure interoperability with Canadian Forces doctrine, operations and infrastructure. The ADM is also called on to develop and apply compelling strategies and approaches in order to convince the Canadian Forces to do the following: abandon its independent legacy applications development solutions; pursue enterprise solutions by adopting one corporate enterprise architecture, a single network and common systems; and invest in one focus of resource expenditures that will serve all managers and their external partners more effectively.

The ADM is accountable for providing operational support through the provision of intelligence collection, processing and dissemination services in support of Canadian Forces joint and combined operations conducted by the Command of Communications Groups, which comprise 52 Regular and 19 Reserve organizations made up of 5,000 military personnel. In addition, the Information Management Group controls the allocation of the military-assigned radio frequency bands in Canada and abroad to support frequency spectrum management, as well as the provision of signals intelligence and electronic warfare operational support to the Canadian Forces and other federal and departmental agencies.

The ADM provides authoritative advice and recommendations to the Deputy Minister and the Chief of Defence Staff on IM issues, such as the management of information as a corporate resource, linking IM to improved operational and administrative effectiveness, developing Command and corporate strategic plans and priorities, developing the overall IM plan for DND/CF, and finding effective ways of leveraging the enabling the effects of information technologies on all aspects of operations.

The ADM is responsible for providing representational and liaison interfaces with NATO and other international fora, the government's Chief Informatics Officer, the Government Telecommunications and Informatics Services Branch of PWGSC, and with other departments. With Commands, the ADM deals directly with Commanders and their senior staffs; within national headquarters, the incumbent deals with Group Principals and attends Information Management Committee, Program Control Board and daily Executive Committee meetings. The ADM also attends the Armed Forces Council and the Defence Management Committee, as appropriate.

Dimensions (Constant Dollars)

FTEs:

5,341 military and civilian

Operating budget:

$145 million

Specific Accountabilities

  1. Advises the Deputy Minister and the Chief of Defence Staff on IM matters and participates in the formulation of departmental objectives, policies and plans designed to enhance the management and operational capacity of DND/CF.
  2. Leads the development of broad IM policies, strategic directions and objectives in order to develop Department-wide IM doctrine, architecture, plans and standards to ensure that information is managed as a valuable resource that contributes to achieving the mandate of DND/CF.
  3. Leads cultural change within DND/CF to ensure the development of a network-centric IM environment in order to enhance the interoperability of systems between the Department, the Canadian Forces and allies.
  4. Oversees the delivery of intelligence collection, processing and dissemination services to support Canadian Forces joint and combined operations, and the provision of electronic warfare support, electronic warfare operational support, geolocational support and signals intelligence support to the Department, the Canadian Forces, the Communications Security Establishment and other agencies.
  5. Advises and supports the Defence Management Committee, the Program Control Board and the Defence Council and represents the Department at various interdepartmental and international fora in order to ensure the maximum benefit to and input into departmental and government objectives and activities.

Evaluation Rationale

Assistant Deputy Minister, Information Management

Know-How

G
Mastery of government IM plans and priorities, policies and programs in order to function as the Department's IM leader. In-depth knowledge of the interrelationships between DND/CF policies, program strategies, priorities and operations in order to design and deliver system solutions and to contribute to strategic and operational decision making as a member of the Executive Management Committee.
IV
Directs the planning, design, development, operation and maintenance of integrated IM tools and equipment, including the Canadian Forces' unique information requirements (radio frequency, electronic warfare and signals intelligence).
3
Successful achievement of objectives requires the incumbent to work effectively with senior DND/CF managers and commanders and international and national organizations in order to address national, global and hemispheric information management / interoperability issues.
1056
The high number reflects the complexity of the mandate and the leadership skills required to build systems capacity involving multiple organizations with divergent priorities and perspectives.

Problem Solving / Thinking

G
Thinking within governmental policies and priorities and international defence protocols for cost-effective information management.
4
Significant analytical, interpretative, evaluative and constructive thinking is required to establish strategic objectives, and to develop solutions that support the unique operational, business and administrative needs of the organization.
(66) 700
The high percentage reflects the challenges associated with delivering innovative and secure information systems that meet the complex information needs of the Department, the Canadian Forces and allies.

Accountability / Decision Making

G
The position has a dual reporting relationship, to the Deputy Minister and to the Chief of Defence Staff. It operates with only general guidance being provided for its legislative, policy and program responsibilities. The incumbent participates as a member of the Executive Management Committee and contributes to the formulation of departmental objectives, policies and plans.
5P
Primary impact on information and technology management in DND/CF. The proxy selected to represent these activities is a salary and operation and maintenance budget of $145 million (constant).
920
Low number reflects the significant decision making in relation to enabling technology, the dual reporting relationship, and the overall contribution to the achievement of departmental objectives.

Summary

GIV3 1056
G4(66) 700
G5P 920
Total = 2676 A2
Assistant Deputy Minister, Information Management - Number: 10 - K - 1
Org chart of the Assistant Deputy Minister, Information Management
Figure: 10 – K – 1- Text version

Benchmark number: 10 – K – 1

Assistant Deputy Minister, Information Management

The subject position is at the first managerial level reporting to the deputy heads, and there are no peer positions at the same reporting level.

Reporting to the Assistant Deputy Minister, Information Management are 4 Directors General and 1 Chief of Staff.

Linear organisation chart:

Deputy Minister and Chief of Defence Staff (Departmental deputy heads)

  • Assistant Deputy Minister, Information Management
    • 4 Directors General for :
      • Information Management Strategic Direction
      • Enterprise Application Services Division
      • Information Management Project Delivery
      • Information Management Operations
    • Chief of Staff

Executive Group Benchmark - Number: 9-K-1

Position Title: Assistant Chief Statistician, Methodology and Informatics

General Accountability

Is accountable for agency-wide leadership to ensure that the statistical methodology used by all surveys is sound, statistically efficient and follows accepted standards; to provide leadership for and management of information processing in the agency; and to maintain the professional and technical reputation of the agency and its products.

Organization Structure

This is one of seven positions at the first managerial level reporting to the Chief Statistician. The others are Assistant Chief Statistician, National Accounts and Analytical Studies; Assistant Chief Statistician, Business and Trade Statistics; Assistant Chief Statistician, Communications and Operations Branch; Assistant Chief Statistician, Social, Institutions and Labour Statistics; Assistant Chief Statistician, Management Services; and Assistant Chief Statistician, Analysis and Development.

Specific functions of the three positions reporting to the Assistant Chief Statistician, Methodology and Informatics, are as follows:

Director General, Informatics, (staff of 350) is accountable for the development and implementation of informatics strategies, plans and policies for the agency; the economic and efficient management of a large data processing centre and an extensive electronic communication network; the provision of informatics services to the agency, including regional offices; the establishment, development and maintenance of a high level of informatics technology serving as the cornerstone of the agency's technical infrastructure.

Director General, Methodology, (staff of 355) is accountable for planning, organizing and directing the development, implementation, analysis and evaluation of the statistical methodology underlying all agency programs; the integrity of the statistical methods and procedures used throughout the agency's broad program of household, institutional, business and agricultural surveys, including the 10-year and 5-year censuses; and the agency's program of development and dissemination of sub-provincial data from administrative records.

Director General, Classification Systems, (staff of 382) is accountable for the development and promulgation of classification systems; the standardization of economic, social and geographic concepts; the development, enhancement, and maintenance of the business register as a major integration instrument of survey-taking; the exploitation of taxation and other administrative data; the development and marketing of geographical products; and the agency's meta data system.

Nature And Scope

The agency provides statistics that help Canadians better understand their country, its population, resources, economy, society and culture. Objective statistical information provides a solid foundation for informed decisions by elected representatives, businesses, unions, non-profit organizations and individual Canadians.

The branch provides leadership for survey methodology and design, questionnaire design, standards, classification systems, business registers, quality control methods, development of administrative records as alternative data sources, computer systems development and maintenance, planning and management of data processing facilities, internal information processing services, office automation, information bank systems, geographical and mapping services and electronic dissemination technology development. The branch is of central importance to the execution of the agency's mandate. Since users can seldom directly assess the quality of statistics, they must rely on the reputation of the agency for meeting high technical standards.

The Assistant Chief Statistician (ACS) provides corporate leadership to ensure that the agency's statistical methodology for all surveys is sound, statistically efficient and follows accepted standards. The incumbent provides methodological leadership and know-how in the design of all surveys and in the measurement of their quality; and underpins household and business surveys and the development and calibration of alternative data sources to direct collection, typically involving administrative records. The incumbent provides authoritative advice and direction on a significant number of complex and concurrent surveys, such as business surveys that are the basis for all economic and financial statistics, including the System of National Accounts, as well as household and institutional surveys.

The ACS acts as an agent of change in the agency by designing and implementing innovative projects that increase operational efficiency and expand output. A major challenge facing the ACS is to provide innovative leadership in the agency's efforts to reduce respondent burden and program costs by using administrative data rather than direct data collection, wherever possible.

The ACS oversees the development and maintenance of the agency's classification systems, the standardization of economic and social concepts and the comprehensive documentation of agency surveys, in order to render coherent statistical outputs.

Another challenge facing the ACS is to develop and maintain the agency's information technology infrastructure. The incumbent must ensure that the agency can manage information gathering and processing activities, which involve several hundred dissimilar systems, ranging from very large applications-the population census, which is at the root of the formulae underlying the federal equalization payments and cost-sharing arrangements-to sophisticated interactive data modelling applications. The incumbent must also ensure the provision of secure and reliable employee access to the agency's network, as well as public access to databases and Web sites for dissemination purposes. The ACS oversees storage and accessible maintenance of the data holdings of Canada's central statistical office; development of general processing systems, based on advanced statistical methodology for sampling and estimation; data editing and correction; confidentiality protection; and management of software for the agency's operations, planning and management of information technology hardware, communications systems and security, which can process confidential information securely while allowing public access to released data.

The ACS provides advice and recommendations to the Chief Statistician on statistical methodology and the use of informatics to support the achievement of agency objectives. As a member of the agency management team, the incumbent participates in operational and corporate policy and management decision making. The incumbent represents the agency's interests in discussions with central agencies, other government departments, non-governmental organizations and industry representatives to resolve issues related to methodologies, standards, data quality and access to databases and Web sites.

Dimensions (Constant Dollars)
FTEs:

1,100

Operating budget:

$13.3 million

Agency FTEs:

6,000

Specific Accountabilities

  1. Develops and maintains the agency's informatics infrastructure to ensure that the agency can manage information gathering, processing and distribution.
  2. Provides corporate leadership to ensure that the statistical programs use common standards, common frames and consistent methodology to produce coherent output and to reflect the agency's high professional and technical standards.
  3. Leads the design and implementation of innovative projects and approaches aimed at increasing operational efficiency or expanding output.
  4. Provides professional, technical and administrative advice and support to the Chief Statistician to support the business operations and management of the agency.
  5. Represents the agency in discussions with clients to ensure satisfaction with accessibility, statistical integrity and product quality.

Evaluation Rationale

Assistant Chief Statistician, Methodology and Informatics

Know-How

G
Specialized mastery of statistical methodology, including both theoretical and applied dimensions. Seasoned competence in informatics, including systems design and data processing. Broad mastery of both national and international economic and geographical classification systems.
IV
Coordination at the policy level and establishment of specific long-range goals for statistical methodology and informatics; development and promulgation of agency-wide methodology standards; and establishment of policies and strategic plans for all aspects of informatics.
3
Successful achievement of objectives requires motivating a large professional staff; and interfacing with senior departmental officials on essential centralized support functions that are imperative to the success of all agency programs, in terms of data quality, timeliness and cost.
920
Mid-range number reflects the depth of specialized knowledge in two diverse areas and the breadth of management skills required to perform work supporting the agency's operations.

Problem Solving / Thinking

G
Thinking within general policies, principles, goals and plans. Coordinates, sets objectives and priorities, formulates policies for data services and evaluates effectiveness and efficiency of services. Ensures quality and integrity of statistical survey methods, including design and processing systems, measurement of data quality and evaluation of methods used in all statistical programs.
4
Evaluative and constructive thinking is required to meet the challenges of decentralized data capture and of the impact of interactive environments on development and production, which have a major impact on the mode of operation and resource allocation; and to ensure that the statistical methodology supporting all programs is of the highest quality in all aspects.
(66) 608
Higher percentage reflects the complexity of the environment and the degree of original thought required to establish systems capable of supporting all departmental programs.

Accountability / Decision Making

G
Reports to the Chief Statistician, from whom general managerial guidance is received, and is responsible for agency-wide leadership, service and support that covers all aspects of methodological and information handling.
4P
The position has a primary impact on the Department's methodology and data activities. The proxy selected to represent these activities is an operating budget of $13.3 million (constant) with a staff of 1,100.
700
Low number reflects the size of the proxy selected and the contribution of the function to ensuring that the agency has the appropriate methodologies and information tools to achieve its mandate.

Summary

GIV3 920
G4(66) 608
G4P 700
Total = 2228 A1
Assistant Chief Statistician, Methodology And Informatics - Number: 9 - K - 1
Org chart of the ASSISTANT CHIEF STATISTICIAN METHODOLOGY AND INFORMATICS
Figure: 9 – K – 1 - Text version

Benchmark Number: 9 – K – 1

Assistant Chief Statistician, Methodology and Informatics

The subject position is at the first managerial level reporting to the deputy head, and there are 6 peer positions at the same reporting level.

Reporting to the Assistant Chief Statistician, Methodology and Informatics are 3 Directors General.

Linear organisation chart:

Chief Statistician (Departmental deputy head)

  • 6 Assistant Chief Statisticians for :
    • National Accounts and Analytical Studies
    • Business and Trade Statistics
    • Communications and Operations Branch
    • Social, Institutions and Labour Statistics
    • Management Services
    • Analysis and Development
  • Assistant Chief Statistician, Methodology and Informatics
    • 3 Directors General for :
      • Informatics
      • Methodology
      • Classification Systems

Executive Group Benchmark - Number: 9-K-2

Position Title: Executive Director, Departmental Information Products / Chief Information Officer

General Accountability

Is accountable for initiating, directing, integrating and managing information technology (IT) as the essential operating platform for all Department business activities and program delivery mechanisms; providing support to the Deputy Minister as Chair of the Treasury Board Secretariat Advisory Committee's Information Management Subcommittee (TIMS) by developing and leading the implementation of government-wide strategies for service enhancement to industry, business modernization and productivity improvement through Government On-Line.

Organization Structure

This is 1 of 17 executive positions at the first managerial level reporting to the Deputy Minister. The others are Ethics Counsellor; Corporate Comptroller; Director General (DG), Communications; Assistant Deputy Minister (ADM), Industry; ADM, Operations; ADM, Spectrum, Information Technology and Telecommunications; ADM, Industry and Science Policy; ADM, Business Law; President, Communications Research Centre; President, Canadian Tourism Commission; Director, Investigation and Research; Competition Bureau; DG, Human Resources; Executive Director, Investment Partnerships Canada; Corporate Secretary; and Senior Adviser.

Specific functions reporting directly to the Executive Director, Departmental Information Products / Chief Information Officer (CIO), are as follows:

Director General, Strategic Information, (staff of 15) is responsible for continuing the evolution, development and administration of Strategis, as well as the effective planning, development and implementation of other world-class information products that have an impact on and add value to the Department's and government's services to the Canadian business community; and ensuring that strategic information resources are targeted effectively to promote competitiveness and to encourage Canadian growth in the global economy.

Director, Computing Development and Operations, (staff of 79) is responsible for analysing the information management requirements of business clients; promoting effective implementation of new information facilities and state-of-the-art local area network hardware and software; managing the Newly Upgraded Automated Network Search system; providing assistance to clients with the acquisition of informatics professional services, hardware and software; and providing related client and user assistance.

Director General, Telecommunications Network Development and Operations, (staff of 49) is responsible for the strategic design, development and management of the Department's telecommunications network and corporate server infrastructure, systems and technologies.

Executive Director, Canada Business Service Centres (CBSCs) National Secretariat, (staff of 16) is responsible for advancing the CBSCs' mission as the primary source of government information and services for businesses and for developing, managing and operating them as a national network; fostering partnerships and collaborative service delivery frameworks and mechanisms; acting as the primary adviser to the ADM Committee of Managing Partners; and managing the Student Connection Program.

Director General, Government On-Line, (staff of 3) is responsible for providing government-wide leadership in developing and implementing integrated strategic policies, frameworks, approaches and initiatives to articulate, promote and advance the government's agenda for enhancing access for Canadians to government information and services.

Nature And Scope

The Department's mandate is to foster Canadian business development, fair and efficient markets and Canadian competitiveness and economic growth by integrating key levers of economic development; providing strategic intelligence and analysis to businesses; regulating trade; reducing internal barriers to trade; and increasing productivity and competitiveness, while protecting the interests of consumers.

One of the government's high priorities is to make Canada a world leader in developing and using an advanced information infrastructure to achieve its social and economic goals. In response to the recommendations of the Information Highway Advisory Council (IHAC), the government has committed itself to enabling Canadians to conduct business transactions with the government electronically. The Department, as the sponsor of IHAC, has a leadership role and is the model provider of electronic commerce. To lead Canadian industry in increasing productivity and competitiveness, while protecting the interests of the consumer, the Department must ensure that appropriate information is disseminated effectively to targeted groups in the Canadian business community. These objectives have become increasingly dependent on the effective use of information management and information technology (IM/IT).

In this context, the Executive Director / CIO provides corporate leadership in establishing and managing a centre of excellence dedicated to promoting and fostering effective working relationships with senior officials of international, federal, provincial and municipal governments and agencies, as well as with a wide range of senior-level contacts in the private and public sectors, in order to focus on critical aspects of program and service delivery to Canadian industry via the Internet, as part of the Government On-Line and electronic commerce initiatives. The incumbent provides leadership in establishing a climate for creative thinking and for the formulation of policies, objectives and goals that adopt new technologies and processes that keep traditional industries competitive, while launching new industries for emerging and expanding international markets.

The Executive Director / CIO identifies and develops synergies in the context of the Minister's overall mandate for a portfolio of 13 agencies and departments. Together, these organizations have an impact on economic growth and development by focussing their efforts on promoting innovation through science and technology; providing the information, advice and financing support to promote expansion; and ensuring a fair, efficient and competitive marketplace. The incumbent fosters and promotes technological advances and development opportunities that maximize the portfolio's impact on jobs and growth.

The Executive Director / CIO develops and implements a strategic framework for the optimal use of information and advanced processing tools for the transition to a knowledge-driven department. These information products include benchmarking studies and databases, analyses of markets, trade and investment, technology and innovation, and industrial research. The incumbent directs the provision of infrastructure and support services required to effectively deliver new ways of interacting with clients through information technology; streamlining of management practices; renewing and revitalizing of a multidisciplinary, highly trained workforce; communicating what the Department does; and encouraging the highest standard of public service.

A major challenge for the Executive / CIO is to build communications links with a broad constituency, while ensuring that infrastructure developments are integrated, that there is no unplanned duplication, and that technology transfer is efficient and timely. The incumbent must ensure a high degree of satisfaction in meeting the requirements of a broad and diverse client base for communications, information technology and strategic information products. He or she must develop and integrate suitable strategies, plans and a responsive organization to deliver results to a growing client base, to expand Canada's intellectual resources and to advance a knowledge-based economy. The position has an impact not only on the exchange of information with the Canadian business community but also on the way that community does business.

The Executive Director / CIO leads the electronic commerce initiative, which has greater potential to transform the Department's value-added services than do on-line information services. The Strategis Web site contains an organized and integrated suite of information products and services reflecting all aspects of the Department's mandate, including industry, technology management, innovation and marketplace services. It contains millions of documents, making it the largest business Web site in the country, and is accessed daily by thousands of clients worldwide. The incumbent must have a strategic vision to expand its potential, improve its content, cultivate partnerships and expand the client base.

The CBSCs are a channel for meeting the needs of small businesses that require walk-in or dial-up service, and they support and complement Strategis. CBSCs are located in every province, and the number of points of service is continuously expanding, in conjunction with partners. The Executive Director / CIO designs and maintains information support systems for the CBSCs, such as databases, communications paths and technology, upon which the system rests.

The generation of revenue presents a number of challenges to the Executive Director / CIO in that he or she must ensure the development of unique and specialized products, the continued evolution of existing world-class strategic information products and the strategy for marketing all products and technology services of the Department to existing and prospective clients. The incumbent must take a new risk-sharing approach by investing in technology through partnerships with the private sector and, at the same time, exercise the two-way exchange of information provided under global information dissemination with professional associations, academics and governments. The incumbent negotiates access for Canadian companies to United States' industrial and trade information and meets with foreign representatives interested in using the Department's information systems, such as NUANS and discovery.

The Executive Director / CIO must explore opportunities to develop and implement new technology strategies and approaches to standards and security practices; to advance and represent the interests of the Department in these matters; and to assure the public of their privacy. The incumbent directs the development and implementation of emergency and business resumption plans to ensure that the Department's information systems will continue to operate during emergencies. The incumbent also directs the development of an IT security plan that ensures the integrity of information and access to Internet sites through internal checks and provisions developed for public safety and privacy and for preventing the dissemination of flawed information.

The Executive Director / CIO supports the Deputy Minister as Chair of TIMS in handling government-wide IM/IT issues and is called upon to chair interdepartmental and government-industry technology-related steering committees. As such, and in his or her capacity as a government leader for Government On-Line, the incumbent influences the future directions and use of information technology in the federal government by providing leadership on information management issues, and assists other departmental committees in enhancing and standardizing the information environment to ensure an integrated corporate approach to information management.

Dimensions(Constant Dollars)
  Sector Department
FTEs: 164 (plus 110 Contractors) 4,600
Operating budget: $7.7 million $170 million

Specific Accountabilities

  1. Provides corporate leadership in developing and implementing IM/IT strategies, systems and programs as the essential operational platform for departmental program and service delivery, and ensures its effective and uninterrupted operation through emergency and business resumption planning.
  2. Provides leadership in supporting the Department's efforts in enhancing the relevance and accessibility of the Department's knowledge base for Canadian business, and spearheads the departmental marketplace delivery mechanisms through electronic commerce.
  3. Designs, develops and implements an integrated IM/IT approach and product networking across the portfolio of the 13 departments and agencies for which the Minister is responsible.
  4. Ensures the integrity, security and privacy of all information, systems, technology and statistical data in the world-class departmental information products, consistently improving the interfacing capabilities, enabling advanced interactive client services, easier and friendlier navigation and complete information.
  5. Manages a focussed marketing strategy, seeking client feedback and expansion of the client base with visionary intent for revenue generation.
  6. Leads Government On-Line initiatives to develop and implement improved information and service delivery to Canadian industry and the public.
  7. Supports the Deputy Minister in the TIMS, and, when called upon, chairs interdepartmental and government-industry technology-related steering committees.

Evaluation Rationale

Executive Director, Department Information Products / Chief Information Officer

Know-How

G
Mastery of IM/IT theories, principles and techniques, IT infrastructure trends and its potential for fulfilling the e-government and departmental business mandates; thorough knowledge and understanding of the programs, activities and strategic vision of the industry portfolio, other levels government and the business community to determine the reciprocal implications of the demands to enable service delivery.
IV
Direction of the design, integration, operation and upgrading of the IM/IT function as an essential platform for all Department business activity and program delivery mechanisms.
3
High level of human relations skills is required to manage a multi-fora process and to support the Deputy Minister in his or her capacity as Chair of TIMS.
920
Mid-range number reflects the depth of specialized subject matter knowledge and the breadth of program knowledge required to incorporate a portfolio in an environment influenced by the roles, policies and services of all departments and agencies at all levels of government, along with the service needs of clients, including individual citizens, small and medium-sized businesses, large corporations and public and para-public organizations.

Problem Solving / Thinking

G
Positioned at the leading edge of technology, plays a crucial role in government priorities and departmental program and service delivery and input on strategic policy and planning.
4
Evaluative and constructive thinking is required to direct the activities of the departmental IM/IT organization to implement groundbreaking, innovative approaches to service delivery, and to meet the challenges of accommodating the priorities and concerns of three levels of government.
(66) 608
High percentage reflects the pull to uncharted thinking for the requirement to identify innovative directions for the effective use of IT in support of departmental objectives in such areas as Government On-Line (three levels of government), e-commerce, connectedness and Alternative Service Delivery (such as CBSCs).

Accountability / Decision Making

G
Reporting to the Deputy Minister, from whom only general guidance is received, has Department-wide responsibility for providing strategic direction and management to the activities of departmental information products and delivery mechanisms.
3P
Primary impact on all activities of the Sector with a budget of $7.7 million (constant) and a strong contributory influence on the delivery of departmental programs and services, as represented by an operating budget of $170 million (constant).
700
High number reflects the size of the budget and the significant influence on the design and operation of program and service delivery mechanisms, both of the Department and other government departments and agencies, under the Government On-Line initiative.

Summary

GIV3 920
G4(66) 608
G3P 700
Total = 2228 A1
Executive Director, Departmental Information Products / Chief Information Officer - Number: 9 - K - 2
Org chart of the EXECUTIVE DIRECTOR DEPARTMENTAL INFORMATION PRODUCTS / CHIEF INFORMATION OFFICER
Figure: 9 – K – 2 - Text version

Benchmark Number: 9 – K – 2

Executive Director, Departmental Information Products / Chief Information Officer

The subject position is at the first managerial level reporting to the deputy head, and there are 16 peer positions at the same reporting level.

Reporting to the Executive Director, Departmental Information Products / Chief Information Officer are 3 Directors General, 1 Director and 1 Executive Director.

Linear organisation chart:

Deputy Minister (Departmental deputy head)

  • Ethics Counsellor
  • Corporate Comptroller
  • Director General, Communications
  • Assistant Deputy Minister, Industry
  • Assistant Deputy Minister, Operations
  • Assistant Deputy Minister, Spectrum, Information Technology and Telecommunications
  • Assistant Deputy Minister, Industry and Science Policy
  • Assistant Deputy Minister, Business Law
  • President, Communications Research Centre
  • President, Canadian Tourism Commission
  • Director, Investigation and Research
  • Competition Bureau
  • Director General, Human Resources
  • Executive Director, Investment Partnerships Canada
  • Corporate Secretary
  • Senior Advisor
  • Executive Director, Departmental Information Products / Chief Information Officer
    • 3 Directors General for :
      • Strategic Information
      • Telecommunications Network Development and Operations
      • Government On-Line
    • Director, Computing Development and Operations
    • Executive Director, Canada Business Service Centres National Secretariat

Executive Group Benchmark - Number: 7-K-1

Position Title: Director General, Informatics

General Accountability

Is accountable for ensuring that informatics remains a key component of the Agency's and the government's statistical infrastructure; leading the development and implementation of the Agency's informatics strategies, plans and policies; and ensuring the provision of a full range of informatics services to the Agency, including the management of a large data processing centre and an extensive electronic communications network.

Organization Structure

This is one of three positions at the second managerial level reporting to the Assistant Chief Statistician, Informatics and Methodology. The other two are the Director General, Classification Systems; and the Director General, Methodology.

Specific functions of the positions reporting directly to the Director General, Informatics, are as follows:

Director, Systems Development, (staff of 175-200) is responsible for directing the planning, design, development and maintenance of informatics applications and systems in support of Agency programs; the acquisition, development and maintenance of a professional capacity in systems methodology, systems analysis and programming; and the provision of professional advice and direction on the evolution of Agency systems and related methods of work.

Director, Informatics Technology Services Division, (staff of 150-170) directs the development, delivery and maintenance of informatics services comprising mainframe and data communications services, as well as technical and consultative support services, across a variety of platforms to facilitate secure, cost-effective and efficient end-user computing; and manages the development and delivery of comprehensive IT training and IT security programs.

Nature And Scope

The Directorate is directly responsible for corporately managed shared information resources in the Agency-a function that is at the core of the Agency's mandate. It is in this context that the Director General provides professional and managerial leadership for the centralized management of several hundred dissimilar systems ranging from one of the country's largest applications (census) to sophisticated interactive modelling for over 1,000 concurrent users. The incumbent is responsible for ensuring that the Agency has the capacity for the storage and accessible maintenance of the data holdings of Canada's central statistical office.

The Director General oversees the creation of a user-friendly environment for secure, cost-effective and efficient automation and the development of statistical analyses. The incumbent is responsible for planning electronic data dissemination strategy; developing general processing systems based on advanced statistical methodology of data editing and data collection; and overseeing the effective development and management of statistical analysis packages, ensuring that their interface with the databases is maintained and that database management systems are suitable for statistical file manipulations. The incumbent directs the planning and management of hardware and communication systems encompassing some of the government's largest processors, as well as numerous connected and stand-alone mini- and microcomputers, including the government's most advanced geo-cartographic centre.

The Director General leads the planning, management and delivery of informatics services for the Agency in an environment that is characterized by rapidly changing and evolving computer hardware and software technology; reduced budgets; increased demand for services; evolving workplace behaviours and changing values in human resources management; and new and complex policies, regulations and procedures relative to information technology, financial audit, official languages, security, privacy, freedom of information, respondent burden and regionalization.

The Director General faces the continual challenge of having to introduce and maintain new hardware and software tools; provide consultation, training, microcomputer, communications and security services; and develop system applications that support and advance the achievement of the Agency's objectives in a timely, economical fashion. Meeting this challenge requires the incumbent to balance the need for corporate standards and consistency across programs with the pressure to maximize efficiency within individual programs.

The Director General is expected to devise a strategy for the conceptual and selective physical integration of departmental databases, their storage and protection, their documentation and their accessibility through the electronic communications network. This represents a complete conceptual integration of the vast and varied data holdings required to advance the Agency's substantive analytical initiatives. The incumbent must ensure that the strategy addresses the issue of access to desegregated data for internal staff and to aggregated data for external users-all the time ensuring compliance with the confidentiality provisions of the Statistics Act.

The Director General, as the senior informatics manager, has authority over informatics activities for the Agency as regards planning, policies, standards, evaluation, acquisition of goods and services, research, training, contracting, security, and liaison with central agencies to ensure that the Agency's total informatics expenditures are made in a planned and reasonable fashion. The incumbent is responsible for ensuring that information processing contributes to the efficiency and effectiveness of the entire Agency, the timeliness of its output, and the ease with which users can access statistics, particularly special user-requested tabulations and data in machine-readable form. In meeting this challenge, the incumbent is called upon to develop and implement innovative applications of informatics by exploiting underlying methodological similarities of survey processes and office automation in order to increase operational efficiency and improve processes, data quality and coherence, and employee productivity and satisfaction.

The incumbent co-chairs the Agency's Informatics Committee-the management body that recommends corporate policy and determines corporate informatics standards. In this role, the incumbent has prime responsibility for foreseeing and identifying issues that require common corporate policies or standards, developing those policies and standards, and building a consensus across the Agency in support of them.

Within the Agency, the Director General is in frequent contact with the Chief Statistician, the Deputy Chief Statistician, the Assistant Chief Statisticians and the Directors General to resolve major issues, to assess how the future direction of the Agency can best be supported by information management / information technology (IM/IT) and to discuss more efficient ways of handling data. The incumbent is the official contact with central agencies on informatics. The Director General also has frequent contact with suppliers of goods and services to keep abreast of technological change and to negotiate the acquisition of equipment and services.

As a member of senior management committees, the Director General participates in the establishment of program objectives, the elaboration of strategic and long-term operational plans, the monitoring of progress against objectives, the resolution of problems and the evaluation of program effectiveness.

The Director General establishes and maintains contacts with the academic community and officials of other statistical agencies, such as those in the United Kingdom, the United States and Australia, through letters, exchanges of technical material, visits and attendance at international conferences. The incumbent represents the Agency at international meetings, such as those of the United Nations, the Organisation for Economic Cooperation and Development, and the Conference of European Statisticians. These meetings cover a wide range of subjects, such as statistical metadata, the management of statistical information technology, and the use of informatics in support of statistical programs.

These contacts are of great importance to the Agency and contribute significantly to maintaining credibility with both data users and respondents.

Dimensions (Constant Dollars)
FTEs:

350

Operating budget:

$5.38 million

Annual Agency informatics costs:

$9.25 million

Specific Accountabilities

  1. Provides leadership, direction, coordination, control and support to the total departmental informatics program.
  2. Advises the Assistant Chief Statistician and the Policy Committee on all matters relating to the use of informatics to support the achievement of the Agency's goals and objectives.
  3. Co-chairs the Agency's Informatics Committee and leads the conception, development and implementation of corporate policies and standards that contribute to the efficiency and effectiveness of Agency operations.
  4. Provides direction in the development and implementation of innovative office automation processes and technologies to increase the efficiency and productivity of management functions.
  5. Reviews and evaluates periodically the Department's informatics activities to ensure compliance with Agency plans and objectives, and efficient and effective use of this service.
  6. Establishes organizational goals and objectives, assigns specific organizational responsibilities to subordinates and assesses their performance.

Evaluation Rationale

Director General, Informatics

Know-How

G
Mastery of computer systems design, programming, analysis and testing of the operation of large-scale IM/IT systems; mastery of planning, acquisition and management of electronic data management, storage and processing systems, as well as office automation software, hardware and systems; and in-depth knowledge of the Statistics Act, Agency programs and operations.
III
Operational and conceptual management of data management and processing policies, standards, procedures, facilities, equipment and personnel.
3
Successful achievement of objectives requires dealing with senior managers in the Agency, those in central agencies and those in supplier organizations to integrate innovative approaches to data management and processing.
700
Mid-range number reflects mastery of computer systems and operational management of IM/IT facilities that provide the infrastructure for Agency operations.

Problem Solving / Thinking

F
Thinking within Agency strategic objectives, priorities and operational goals.
4
Analytical and constructive thinking is required in dealing with a broad range of conceptual, technical and management issues having major impacts on the budget and the Agency's mode of operating.
(57) 400
Higher percentage reflects the thinking challenge associated with developing innovative solutions in data management to enhance the Agency's capacity to provide cost-effective services to Canadians.

Accountability / Decision Making

F
Reporting to the Assistant Chief Statistician, Informatics and Methodology, is subject only to general guidance in the economic, efficient and effective management of a very large data management and processing centre that provides specialized services.
3P
The position has a primary impact on Branch activities and a perceptible impact on the Agency's data management activities. The proxy selected to represent these activities is an annual budget of $5.38 million (constant) and the annual Agency data management and processing costs of $9.23 million (constant).
460
High number reflects the scope of the contribution that the position makes to the achievement of the Agency's mandate.

Summary

GIII3 700
F4(57) 400
F3P 460
Total = 1560 A1
Director General, Informatics - Number: 7 - K - 1
Org chart of the DIRECTOR GENERAL INFORMATICS
Figure: 7 – K – 1 - Text version

Benchmark Number: 7 – K – 1

Director General, Informatics

The subject position is at the second managerial level reporting to the Assistant Chief Statistician, Informatics and Methodology, and there are 2 peer positions at the same reporting level.

Reporting to the Director General, Informatics are 2 Directors.

Linear organisation chart:

Assistant Chief Statistician, Informatics and Methodology

  • Director General, Classification Systems
  • Director General, Methodology
  • Director General, Informatics
    • 2 Directors for :
      • System Development
      • Informatics Technology Services Division

Executive Group Benchmark - Number: 7-K-2

Position Title: Director General, Information Management and Technologies, and Chief Information Officer

General Accountability

Is accountable, as the Department's Chief Information Officer (CIO), for the entire range of responsibilities related to information management (IM), systems and technologies in the Department, encompassing the development and the implementation of corporate policies, strategies and initiatives for the modernization, integration and enhancement of departmental information technologies, holdings and information-based resources.

Organization Structure

This is one of nine executive positions at the second managerial level reporting to the Assistant Deputy Minister, Centralized Service Delivery and Corporate Services. The others are Director General, Finance; Director General, Departmental Delivery Network; Director General, Administration and Security; and Director, Modern Management Office.

Specific functions reporting to the Director General, Information Management and Technologies, and CIO, are as follows:

Director, Information Management, (staff of 55) is responsible for establishing and maintaining an integrated infrastructure to support the Department's information requirements; managing the Department's primary records (including electronic, paper and microfilm records, and library holding and operational publications); designing and managing inventories of all departmental forms and kits; managing the migration and modernization of primary information holdings to an electronic environment; and managing the Department's Intranet and technical support for its Internet Web sites.

Director, Business Systems, (staff of 38) is responsible for the development, maintenance and enhancement of advanced automated systems to meet the Department's program delivery needs (both domestically and internationally) and to support service enhancement, business modernization, re-engineering and productivity improvement through the use of information technology.

Director, Corporate Systems, (staff of 55) is responsible for the architectural design and business modelling, development, implementation, enhancement, testing, integration and maintenance of corporate automated systems, including secure and enforcement-related systems; the integration of informatics technology with corporate business activities to support program operations across the Department; the administration of data and database requirements for all departmental applications; and the development and support of departmental Government On-Line systems.

Director, Corporate Architecture, (staff of 7) is responsible for the development, promulgation and maintenance of corporate information technology (IT) architecture, migration plans and supporting infrastructures; the provision of advice to senior management on IT architecture to guide information technology investment and expenditure plans and departmental business re-engineering through innovative use of technology; and the provision of the Department's views and input to central-agency technology standards and government-wide technology architecture.

Director, Computer Operations, (staff of 118) is responsible for the management, operation, testing, implementation and security of the Department's national and international computing systems and communication networks; for supporting all automated systems; and providing direction to network and systems specialists across the Department.

Director, Systems Planning and Management Services, (staff of 14) is responsible for the development and implementation of a governance framework for IT decision making; development of the Department's IM strategy and plan; development and promulgation of a project management framework; coordination and tracking of IM/IT initiatives; preparation and monitoring of the Branch budget; and coordination and management of the Branch's human resources, accommodation and internal communication activities.

Executive Director, Global Case Management System (GCMS), (staff of 42) is responsible for designing, developing and implementing the 5-year GCMS project, which is intended to replace many of the existing legacy systems with a highly integrated case management system; and for the provision of oversight, guardianship and management of all IM/IT program delivery functions associated with the GCMS program and products.

Nature And Scope

The Department provides the focal point for the government's priorities and agenda with regard to the accession to Canadian citizenship of people from the pool of immigrant and refugee applicants around the world and for dealing with those who do not respect departmental legislation and regulations. The Department has a presence in a number of missions abroad, as well as immigration offices in Canada, for the selection, processing and control of immigrants and refugees.

The Information Management and Technologies Branch is responsible for planning, directing and controlling all of the Department's information-based resources; and ensuring the delivery of effective information systems and technology solutions, both in the Department and externally, in partnership with a large number of client organizations, in order to provide the means for the Department to fundamentally change and continuously improve its capacity to develop policies to meet corporate goals and to deliver programs and services.

It is in this context that the Director General, Information Management and Technologies, and CIO, directs the development and implementation of IM/IT policies, standards and procedures for the Department and the delivery of IM/IT services at all of the Department's sites, both in Canada and abroad. As the Department's CIO, the incumbent is responsible for ensuring that all departmental IM/IT plans, procedures and architectures are consistent with the government's priorities and directions for the management of those functions. The incumbent is also responsible for the telecommunications infrastructure in the Department and the provision of voice and data telecommunications equipment and services in the Department.

The Director General / CIO is called upon to develop and implement the strategic and operational frameworks to guide the Department in maximizing its investment in information technologies and improving the delivery of services provided to clients. The incumbent is expected to provide the strategic advice and guidance needed to identify common needs, develop professional standards and policies, and ensure a consistent and integrated approach to the acquisition and maintenance of departmental systems, with the goal of developing, implementing and maintaining a streamlined and restructured IM/IT function. The major challenge facing the incumbent is to provide the leading-edge technology required to support renewal initiatives, because improved technology is the key to their success. An ongoing challenge for the incumbent is to integrate the different information systems into a common departmental platform in order to maximize the Department's major investment in IT, streamline departmental business processes and eliminate duplication in the acquisition and maintenance of hardware and software throughout the Department.

The Director General / CIO provides the complete range of strategic and life-cycle technological support, including needs analysis, costing, design, development, maintenance and upgrading for all departmental systems. This responsibility involves the incumbent in working with senior managers across the Department to develop and implement information management strategies to advance the process of work redesign and organizational development by promoting advanced technological solutions to administrative, technical and operational problems encountered by managers in Canada and abroad. This is a significant challenge in that the incumbent directs the design, development and administration of the systems used at all of the Department's offices abroad to support immigration processing, the systems used at all of the Department's offices in Canada to support immigration settlement and case processing, and all of the Department's corporate resource planning and reporting systems.

The Director General / CIO leads the development of a proactive, integrated approach to IM/IT, ensuring that opportunities for common business applications in the Department are identified and implemented. The incumbent leads a client-centred consultative process to ensure that the interests and concerns of users are incorporated into IM/IT planning, and to guide the implementation and enhancement of program and corporate information systems.

The Director General / CIO establishes the strategic direction for and designs and conducts research and development activities into the latest changes in information technology. The incumbent is called upon to identify and assess the applicability of these advances to the Department. He or she is responsible for developing and implementing strategies for maintaining the high quality of the Department's IT staff through the recruitment of individuals with the requisite professional knowledge and skills and through the training and development of individuals to deal with rapidly evolving technological changes and the changing IT needs of the Department.

The Director General / CIO is called upon to represent the Department's IM/IT priorities, interests and concerns to the government's Chief Information Officer in order to investigate, evaluate and adopt common administrative and telecommunications systems, and to identify and recommend joint initiatives with other departments in the context of federal IM/IT streamlining initiatives. This role involves combining state-of-the art knowledge of IT advances with a focus on client needs and impacts on the stewardship of government IM/IT resources.

The Director General / CIO chairs the Department's Information Management Committee and, as a member of numerous departmental senior management committees, such as the Executive Staff Meeting, the Department Management Retreat, the Executive Committee, and the Policy and Operations Committee, contributes to the development of departmental objectives, policies, initiatives and operational plans. The incumbent is in frequent contact with the committee that reviews and interprets federal policies governing IM/IT. The Director General / CIO is accountable for supporting the complex financial and administrative systems that are essential to assisting management in decision making.

Dimensions(Constant Dollars)
FTEs:

344

Operating budget:

$8.6 million

Specific Accountabilities

  1. Provides corporate leadership in the development of the Department's annual information management strategy, manages related consultative and planning cycles, and directs the implementation of the approved plans, all critical to the successful implementation of the Department's renewal program.
  2. Ensures that senior departmental managers are provided with expert professional advice and guidance on investment issues related to the acquisition, development and maintenance of IT.
  3. Maximizes the Department's investment in IM/IT by developing and directing the implementation of conceptual frameworks and strategies in order to manage IM/IT as corporate resources and provide key support for business process re-engineering initiatives.
  4. Directs the development of the policy frameworks and professional standards governing IM/IT.
  5. Plans and directs the research and development, client consultative process, design, development, implementation, maintenance and upgrading of all departmental program and corporate management information systems.
  6. Plans and directs the development of a corporate telecommunications strategy and monitors its implementation.
  7. Ensures that the interests and concerns of the Department are represented and defended in the development of government-wide IM/IT policies and initiatives.

Evaluation Rationale

Director General, Information Management and Technologies, and Chief Information Officer

Know-How

G
Mastery of policies, priorities, practices and processes governing IM/IT in the Public Service, and the Department's policy and program strategies, priorities and operations; in-depth professional knowledge of the interrelationships between IM/IT and the delivery of the Department's programs and services nationally and internationally, as well as the Department's renewal agenda; professional knowledge of the resource planning, management and reporting policies and processes prevalent in the Public Service.
III
Provides conceptual and operational leadership for the formulation of plans and policies for the cost-effective delivery of client-focussed IM/IT services to the Department; and manages the Department's participation in government-wide initiatives to reduce costs and improve productivity through IM/IT initiatives.
3
Successful achievement of objectives requires the incumbent to advise senior management on strategies to facilitate modernization and re-engineering of departmental business processes, to interact with the government IM/IT community, and to manage a large subordinate structure.
700
Mid-range number reflects the solid level of expertise required to lead the development and delivery of IM/IT policies, plans and services that are integrated into the delivery of the Department's national and international programs and services.

Problem Solving / Thinking

F
Thinking within broadly defined policies and program objectives for the cost-effective management of IM/IT programs and the development of IM/IT policies, plans and strategies to advance the Department's business re-engineering processes.
4
Evaluative and constructive thinking is required to establish strategic objectives, plans and processes to support the Department's investment in IM/IT.
(57) 400
Higher percentage reflects the requirement to manage the development of cost-effective strategies, plans and processes to introduce and sustain leading-edge technologies in support of the business planning, operations and renewal agenda.

Accountability / Decision Making

F
Reporting to the Assistant Deputy Minister, Centralized Service Delivery and Corporate Services, the position ensures that the Department has a coherent policy direction for managing IM/IT investment and resources.
3P
The position has effective control over all activities undertaken by the Branch. The proxy used to represent these activities is an operating budget of $8.6 million (constant).
460
High number reflects the higher-range value of the operating budget, as well as the critical involvement of the IM/IT program in the Department's renewal agenda and technological delivery mechanisms at all locations in Canada and abroad.

Summary

GIII3 700
F4(57) 400
F3P 460
Total = 1560 A1
Director General, Information Management And Technologies, And Chief Information Officer - Number: 7 - K - 2
Org chart of the DIRECTOR GENERAL INFORMATION MANAGEMENT AND TECHNOLOGIES, AND CHIEF INFORMATION OFFICER
Figure: 7 – K – 2 - Text version

Benchmark Number: 7 – K – 2

Director General, Information Management and Technologies, and Chief Information Officer

The subject position is at the second managerial level reporting to the Assistant Deputy Minister, Centralized Service Delivery and Corporate Services, and there are 4 peer positions at the same reporting level.

Reporting to the Director General, Information Management and Technologies, and Chief Information Officer are 6 Directors and 1 Executive Director.

Linear organisation chart:

Assistant Deputy Minister, Centralized Service Delivery and Corporate Services

  • Director General, Finance
  • Director General, Departmental Delivery Network
  • Director General, Administration and Security
  • Director, Modern Management Office
  • Director General, Information Management and Technologies, and Chief Information Officer
    • 6 Directors for :
      • Information Management
      • Business Systems
      • Corporate Systems
      • Corporate Architecture
      • Computer Operations
      • Systems Planning and Management Services
    • Executive Director, Global Case Management System

Executive Group Benchmark - Number: 6-K-1

Position Title: Director General, e-Government

General Accountability

Is accountable for providing oversight and corporate leadership in the strategic planning, implementation and management of departmental activities involving the use of evolving information technologies in order to improve service delivery, enhance productivity and develop renewed relationships with Canadians and Canadian industry.

Organization Structure

This is one of five executive positions reporting at the second managerial level to the Chief Information Officer. The others are Director General, Information Management and Business Services; Director General, Client Services; Director General, Infrastructure Services; and Executive Director, Canada Business Service Centre.

Specific functions of the positions reporting to the Director General, e-Government, are as follows:

Director, Strategic Policy, (staff of 7) is responsible for directing the development of e-government policies, frameworks, governance structures, programs and strategies that articulate, promote and advance the government's use of the Internet and other information technologies; directing research and analysis of trends and developments in the field of electronic service delivery (ESD); managing the business portal, which integrates federal business information and services with those of other levels of government and the private sector; consulting and negotiating with key departments, central agencies, provincial governments and other partners involved in developing integrated Internet sites; and directing the development and implementation of the Department's communication strategies related to e-government initiatives.

Director, Government On-Line (GOL) Projects, (staff of 6) is responsible for directing the development and implementation of the departmental GOL plan to ensure that the Department is strategically positioned within the broader government-wide priorities; providing leadership and developing partnerships with all sectors of the Department; establishing the framework and providing the tools to guide the sectors in identifying opportunities for ESD and e-government; and monitoring progress and reporting to the Treasury Board on the Department's progress in implementing these initiatives.

Nature And Scope

The Department plays a significant role in fostering Canadian business development and competitiveness, and fair and efficient markets. In collaboration with its partners and other stakeholders, the Department works to establish a climate conducive to economic growth and job creation in Canada, by focussing on the following strategic objectives: improving Canada's innovation performance and the transition to a knowledge-based economy; making Canada the most connected nation in the world; improving conditions for investment; and building a fair, efficient and competitive Canadian marketplace.

It is in this context that the Director General develops and implements a strategic framework for ESD within the Department that includes an accountability regime and related monitoring mechanisms. The incumbent is responsible for articulating and implementing the Department's strategic vision, policies, and business objectives in order to ensure that it can meet its GOL commitments.

The Director General establishes and manages a centre of excellence dedicated to identifying and promoting best practices in ESD. The incumbent plays a corporate leadership role to ensure that new approaches to service delivery, partnership and client-interface models, business transformation and the smart use of information technologies are implemented in the Department in order to improve and modernize how it does business with its stakeholders. In this context, the incumbent is also responsible for planning and overseeing the necessary consultations to identify capabilities and issues, finding solutions to horizontal issues, and developing an early warning system and other mechanisms to ensure that the Department meets its e-government commitments.

As a representative of one of three lead departments for the GOL initiative, the Director General is responsible for providing government-wide leadership and authoritative advice to other government departments and central agencies on a wide variety of e-government issues to help them reduce their e-government costs, and make their information holdings and services more accessible to Canadians.

The Director General is responsible for identifying potential synergies between the federal, provincial, territorial and municipal governments' Internet and related ESD initiatives. The incumbent also proposes and implements strategies for strengthening inter-jurisdictional partnerships through shared goals, targets, pilot projects and better integration of information sites and service delivery.

The Director General is responsible for promoting a shared vision of governments as model users, and for encouraging the development of new partnership models that engage the private sector in both systems development and service delivery, in order to promote innovation and the positioning of the Canadian information technology industry in the global marketplace.

Within the federal government, the Director General must work to develop a vision for the Department that integrates departmental and government objectives and the conflicting interests and objectives of partners and stakeholders, both within and outside government. The incumbent must also influence the federal vision, strategy and direction to ensure that the Department's objectives can be met. This responsibility requires the incumbent to anticipate changes and to build and adapt a departmental strategy that can accommodate change.

The Director General must foster and maintain effective working relationships with senior officials of international, federal, provincial and municipal governments and agencies, as well as a wide range of contacts at senior levels in the private sector, in order to build consensus and take action on the critical business aspects of the delivery of government programs and services via the Internet and related technologies.

The Director General chairs and/or represents the Department on interdepartmental committees and working groups, such as the Treasury Board Secretariat's ESD Committee, the joint federal-provincial committee and the Canada Ontario Business Registration Authentication Working Group, where he or she provides advice and guidance, defends the Department's position and develops policy recommendations to address issues and to support the advancement of shared e-government initiatives.

Dimensions (Constant Dollars)
FTEs: 15
Operating budget: $266,000
Federal investment in information management / information technology (IM/IT): $830 million

Specific Accountabilities

  1. Provides corporate leadership at the departmental and interdepartmental levels and with other levels of government in developing and implementing strategies, approaches and initiatives to enhance federal, provincial and municipal government capacity to cooperate in the electronic provision of services and programs to Canadians.

  2. Actively promotes the adoption of e-commerce in the private sector in order to support Canadian economic development and international competitiveness.

  3. Leads the development and implementation of departmental strategies, approaches and initiatives to promote innovation and the positioning of Canadian industry for trade opportunities through the electronic delivery of government programs and services.

  4. Advocates for the interests of sector industries and other stakeholders with other government departments and federal and provincial agencies to ensure the acceptance and implementation of policy and program developments affecting the delivery of e-commerce programs and services.

  5. Chairs and represents the interests of the Department at interdepartmental committees and working groups in order to influence the direction and vision of the electronic delivery of federal programs and services to Canadians in a way that will support government priorities and satisfy departmental objectives.

  6. Maintains effective working relationships with senior executives of federal and provincial governments, and industry and industry associations to keep abreast of trends and technological developments and identify opportunities to advance and promote cooperative electronic service and program delivery by governments.

Evaluation Rationale

Director General, e-Government

Know-How

F
The work requires an extensive knowledge of all aspects of the concepts, theories, techniques and policies related to e-government and GOL; in-depth knowledge of issues and participants at other levels of government and in the private sector; extensive knowledge of advances in e-commerce technology and telecommunications; and extensive experience in policy research and development involving the direction of the electronic delivery of government-wide services and programs.
III
Operational coordination, promotion and guidance of a strategic government business initiative that affects the federal, provincial, territorial and municipal levels of government, as well as the private sector.
3
Successful achievement of objectives requires motivating key stakeholder groups; developing effective relationships; and consulting and being persuasive with numerous stakeholder departments, other levels of government, central agencies and private sector organizations to achieve stated objectives.
608
Higher number indicates the knowledge, skill and expertise required to manage the Directorate and influence the government-wide evolution of e-government at the policy level.

Problem Solving / Thinking

F
Thinking within a general frame of reference of legislative and government-wide directions from the Treasury Board Secretariat, the Privy Council Office and the Department in planning and developing strategies, policies and initiatives dealing with e-government and on-line matters.
4
Analytical and constructive thinking are required in interpreting and solving problems, and developing policies and proposing policy amendments necessary for developing responsive government service-delivery objectives and policies.
(57) 350
Higher percentage indicates the government-wide context of the strategies, policies and initiatives, the complexity of situations, and the need to reconcile divergent interests across various levels of government and a wide variety of stakeholders.

Accountability / Decision Making

F
Reporting to the Chief Information Officer, acts within departmental and government-wide functional policies and goals, under general direction, to provide recommendations on e-government and GOL policy and operational matters affecting the federal, provincial, territorial and municipal levels of government, as well as the private IM/IT sector.
5I
The position has an indirect impact on the GOL program. The proxy selected to represent the program is $830 million (constant) in IM/IT-related costs.
350
High number reflects the magnitude of federal government investment in IM/IT and the scope of the contribution that the position makes in a significant government-wide initiative.

Summary

FIII3 608
F4(57) 350
F5I 350
Total = 1308 0
Director General, e-Government - Number: 6-K-1
Org chart of the DIRECTOR GENERAL E-GOVERNMENT
Figure: 6 – K – 1 - Text version

Benchmark Number: 6 – K – 1

Director General, e-Government

The subject position is at the second managerial level reporting to the Chief Information Officer, and there are 4 peer positions at the same reporting level.

Reporting to the Director General, e-Government are 2 Directors.

Linear organisation chart:

Chief Information Officer

  • Director General, Information Management and Business Services
  • Director General, Client Services
  • Director General, Infrastructure Services
  • Executive Director, Canada Business Service Centre
  • Director General, e-Government
    • 2 Directors for :
      • Strategic Policy
      • Government On-Line Projects

Executive Group Benchmark - Number: 5-K-1

Position Title: Director, Telecommunications and Spectrum Engineering and Support

General Accountability

Is accountable for the management, engineering and support of telecommunications systems and services and the management of spectrum engineering activities to support the missions, operations and administration of the Department of National Defence and the Canadian Forces.

Organization Structure

The Director, Telecommunications and Spectrum Engineering and Support, is one of eight (8) positions at the third managerial level reporting to the Director General, Information Management Operations. The others are Director, Information Management Operations Support; Director, Distributed Computing Engineering and Integration; J6 Coordination Group; Director, National Information Systems; Director, Information Management Security; Canadian Forces Information Operations Group; and Commandant of the Field Force Units.

Specific functions of the positions reporting to the Director, Telecommunications and Spectrum Engineering and Support, are as follows:

Section Head, Network and Leased Facilities, (staff of 46) is responsible for the life-cycle management of voice, video and data networks and for providing access to national command and control information systems in deployed areas.

Section Head, Radio and Space Systems, (staff of 17) is responsible for the life-cycle management of all of the Department's non-tactical radio systems, the Search and Rescue Satellite Aided Tracking system and associated projects.

Section Head, Systems Engineering, (staff of 49) is responsible for the strategic copper and fibre optic telecommunication and secure strategic information technology systems and for information technology security. In addition, is responsible for the Canadian Forces Crypto Maintenance Unit.

Section Head, Spectrum Management, (staff of 8) is responsible for securing and managing frequency assignments and resolving interference problems.

Section Head, Satcom Services Management, (staff of 6) is responsible for satellite services (military and civilian) and morale-boosting calling services provided to deployed operations.

Section Head, Intranet and Internet Services Management, (staff of 12) is responsible for the Web content services (WCS), Web hosting services (WHS) and the Internet backbone services provided by the General Purpose Network.

Nature And Scope

The Department and the Canadian Forces are responsible for defending Canada, its interests and its values, while contributing to international peace and security. The Canadian Forces are called upon to fill three major roles: protecting Canada, defending North America in cooperation with the United States of America, and contributing to peace and international security.

The Information Management Group is responsible for providing an extensive range of information management products and services to support operational and business requirements. With the exception of weapons systems, the Group is responsible for every computer, telephone, strategic communications network, networks in departmental offices on every base and station, as well as extensions to operational theatres.

Within this context, the Director, Telecommunications and Spectrum Engineering and Support, is responsible for providing data, voice, video and multimedia services to the Department and the Canadian Forces; leased facilities and services contracting support; satellite services, radio services, microwaves, antennas, and system engineering and installation; life-cycle materiel management support to cryptographic systems and telecommunications networks; and Internet/Intranet services. The Director also manages the approval and licensing process and support for frequency and spectrum services.

The Director develops and recommends telecommunications policies, programs and standards for operational readiness and ensures consistency with national and international plans and policies. The incumbent plans and recommends the delivery of programs and services, and determines and recommends the associated resource requirements to carry out these responsibilities. The Director manages the resources dedicated to the engineering and maintenance support of all Canadian Forces strategic electronic and telecommunications systems throughout their life cycle, and guides and coordinates the implementation of approved policies and programs.

The Director leads a highly technical organization in a rapidly changing technical environment, which entails significant management challenges for the incumbent. The Director must harmonize firmly held disparate opinions in a manner that engages the commitment and support of all parties. The incumbent integrates diverse but interrelated programs and manages implementation and delivery in a manner that demonstrates both a unity of purpose and a commitment to departmental objectives.

The Director is the final authority on technical issues related to the fields for which the Directorate is responsible. The incumbent provides advice and recommendations on broader information technology plans, approaches and strategies for management consideration. Issues related to resource allocation, departmental policy or the resolution of major and contentious issues that cross the different branches and commands would be discussed and resolved with senior management.

The Director meets regularly with representatives of the other divisions and branches of the organization, central agencies, other government departments and industry in order to discuss and resolve issues that affect the information technology infrastructure and operational readiness of the organization. Discussions revolve around research and development; procurement; quality assurance issues; policies and procedures; and the need to standardize telecommunications, information technology and electronic systems and equipment.

The Director is in regular contact with national and international frequency and spectrum licensing bodies to resolve issues and concerns related to approval, licensing, engineering and support of high frequency (HF), very high frequency (VHF) and ultra high frequency (UHF) services.

The incumbent must develop and maintain close working relationships with the environmental commands in order to provide them with the required engineering and maintenance support to keep their communications and electronic facilities at established and agreed-upon states of readiness and operational effectiveness. The incumbent also maintains contact with counterparts in allied military organizations and participates in international organizations, such as the North Atlantic Treaty Organization and North American Aerospace Defence Command, to ensure the compatibility and integrity of allied communications and electronic systems.

Dimensions(Constant Dollars)
FTEs - Civilian: 55
FTEs - Military: 87
Consultants: 47
Operating budget: $16.1 million

Specific Accountabilities

  1. Develops and recommends telecommunications policies, programs and standards for operational readiness to support departmental and Canadian Forces operations and infrastructure, while ensuring engineering integrity and appropriate management of the organization's equipment investment.
  2. Manages the development, implementation and maintenance of telecommunications and spectrum systems and services to support the data, voice, video and multimedia needs and operational readiness of the organization.
  3. Provides advice and support to senior management on telecommunications and spectrum engineering and related activities, and advises on the associated impact on development of the departmental and Canadian Forces information technology infrastructure plans and requirements in order to support senior management in making well-informed strategic plans and decisions.
  4. Provides leadership and technical guidance to a highly technical organization with multiple specialized professional sections, each of which has critical program needs, in order to ensure the integration and delivery of harmonized facilities and services.

Evaluation Rationale

Director, Telecommunications and Spectrum Engineering and Support

Know-How

F
Specialized professional knowledge of the principles and practices of network management, spectrum management, telecommunications and electronic engineering, including cryptographics, radio and satellite communications, and data communications; and in-depth professional knowledge of government policies, standards and priorities and international standards and practices related to electronic infrastructure management, as well as the Department's and the Canadian Forces' strategic and operational plans and priorities.
III
Conceptual and operational management of a technically diverse and highly specialized organization augmented with a significant number of contracted resources.
3
Successful achievement of objectives requires the incumbent to work effectively with a broad range of national and international communities of interest that encompass senior Department and Canadian Forces managers and commanders, and international and national organizations in order to ensure the compatibility and integrity of Canadian Forces electronic systems with those of allies.
528
Mid-range number reflects in-depth professional knowledge, coupled with a solid degree of horizontal leadership, to resolve multifaceted issues and deliver infrastructure services to support client needs.

Problem Solving / Thinking

F
Thinking within general policies and guidelines established by the federal government, the Department and allies for electronic infrastructure equipment and systems.
4
Evaluation and constructive thinking is required to determine the most cost-effective decision for the design, purchase, lease and maintenance of telecommunications, networks and spectrum services.
(50) 264
Standard percentage reflects the degree of guidance provided by general policy guidelines of the Department and allies and the resolution of operational issues in the context of the electronic infrastructure for the Department and the Canadian Forces.

Accountability / Decision Making

E
Reporting to the Director General, Information Management Operations, is accountable for the efficient and cost-effective management of specialized electronic systems engineering to meet the national and international telecommunications and spectrum systems needs of the Department and the Canadian Forces.
4P
The position has effective control over the Directorate's activities as represented by an operating budget of $16.1 million (constant).
304
Lower number is considered appropriate to reflect the decision making required of an enabling function and the degree of freedom to act within a highly specialized area of responsibility.

Summary

FIII3 528
F4(50) 264
E4P 304
Total = 1096 A1
Director, Telecommunications And Spectrum Engineering And Support - Number: 5 - K - 1
Org chart of the DIRECTOR TELECOMMUNICATIONS AND SPECTRUM ENGINEERING AND SUPPORT
Figure: 5 – K – 1 - Text version

Benchmark Number: 5 – K – 1

Director, Telecommunications and Spectrum Engineering and Support

The subject position is at the third managerial level reporting to the Director General, Information Management Operations, and there are 7 peer positions at the same reporting level.

Reporting to the Director, Telecommunications and Spectrum Engineering and Support are 6 Section Heads.

Linear organisation chart:

Director General, Information Management Operations

  • Director, Information Management Operations Support
  • Director, Distributed Computing Engineering and Integration
  • J6 Coordination Group
  • Director, National Information Systems
  • Director, Information Management Security
  • Canadian Forces Information Operations Group
  • Commandant of the Field Force Units
  • Director, Telecommunications and Spectrum Engineering and Support
    • 6 Section Heads for :
      • Network and Leased Facilities
      • Radio and Space Systems
      • Systems Engineering
      • Spectrum Management
      • Satcom Services Management
      • Intranet and Internet Services Management

Executive Group Benchmark - Number: 4-K-1

Position Title: Director, Information Management

General Accountability

Is accountable for planning, organizing and coordinating the Department's information management (IM) systems, decision support systems, electronic and conventional information holdings (IH) and data quality operations.

Organization Structure

This is one of five positions reporting at the third managerial level to the Director General, Information Management and Technologies. The other positions are Director, Corporate Systems; Director, Business Systems; Director, Implementation and Operations; and Director, Systems Planning and Management Services.

Specific responsibilities of the four positions reporting directly to the Director, Information Management, are as follows:

Manager, e-Services Solutions, (staff of 23) is responsible for developing and promoting an integrated information environment to ensure that the Department's document management system has a coherent, compatible and common IM focus; interacting with partner departments to ensure continued access to the Department's library systems, information and documents as systems are changed, integrated and standardized in the electronic environment; and implementing and maintaining information on the Department's Internet sites as the Webmaster plans, implements and evaluates all departmental portals and Internet sites to ensure their coherent and efficient development.

Manager, Library Services, (staff of 4) is responsible for directing the provision of a complete range of library services to support departmental research and information requirements; contributing to the development, implementation and evaluation of policies and systems governing the Department's information infrastructure; and ensuring that library practices conform to the Policy on the Management of Government Information Holdings.

Manager, Records Services, (staff of 35) is responsible for managing, developing, organizing and maintaining collections of essential resource materials available on various media, in accordance with government standards and the Department's mandate and information needs.

Manager, Data Warehouse Services, (staff of 14) is responsible for directing the design and development of management information reporting capabilities derived from automated systems, including mainframe, microcomputer and end-user type systems; developing information technology (IT) strategies to meet client needs through the effective, efficient and economical development and implementation of new and advanced technology; and providing advice and technical expertise to senior officers in the client branches to assist in the development of long- and short-term technology plans.

Nature And Scope

The Department is the focal point for the government's priorities and agenda in the accession to Canadian citizenship from the pool of immigrant and refugee applicants around the world and for dealing with those who do not respect departmental legislation and regulations. It also formulates policies, strategies and programs that are consistent with the government's socio-economic concerns and interests. The Department has a presence in a large number of missions abroad and has numerous immigration offices in Canada, all of which help in selecting, processing and monitoring immigrants and refugees, and managing the visitor program.

The Information Management and Technology Branch is responsible for ensuring the delivery of effective information systems and technology solutions within the Department and externally, in partnership with a large number of client organizations, in order to provide the means for the Department to fundamentally change and continuously improve policy development so as to meet corporate goals and deliver programs and services.

The Director provides expertise and support for the strategic management of information, and the development and implementation of frameworks and initiatives to guide the integration of information technologies into the Department's overall program delivery processes and procedures. In this regard, the Director is responsible for providing advice and guidance to senior management to ensure the continuous improvement of the branch's IM strategies and planning activities, involving its IM programs, IH, IT, and related business improvement options.

The Director provides leadership, advice and guidance on IM policies, programs, services and strategies to individual clients at headquarters and in the regions throughout Canada, and to missions abroad to optimize the Department's alignment of business lines and information technologies, holdings and systems, to facilitate the development, improvement and delivery of integrated IT systems and IM services for the Department.

The Director is responsible for the management of IH, as well as the planning, development, acquisition, implementation and enhancement of IT in support of the Department's operations. The challenge is to plan and organize the delivery of the departmental IH services, while ensuring that they reflect the current state of technology and progressive IM practices. The rapid evolution of client needs and technologies challenges the incumbent to adjust the services provided in order to ensure that the Department's systems needs are met in a timely, efficient and cost-effective manner.

The Director provides functional leadership by remaining abreast of evolving IM theories, business strategies and management practices to ensure the proper management of the Department's IH, including establishing the necessary linkages between the Department's IH and the technologies that are required to manage and access those holdings in order to improve the delivery, use and management of IT and information resources.

In discharging this responsibility, the Director must ensure and maintain an optimal balance between the requirement to provide services that are efficient and responsive to the needs and priorities of a mix of clients at headquarters and regional offices and at missions abroad, while ensuring that these services are cost-effective from a departmental perspective and in compliance with central agency directives.

The Director works with the senior management team to resolve issues concerning the availability and management of information, including the feasibility of introducing technological solutions to meet program delivery requirements, the funding of systems development and maintenance activities and the level of services and support to be provided by the Directorate. The Director also plans and manages the evaluation of newly developed systems, procedures or practices to determine whether the objectives were achieved according to accepted standards and user satisfaction and expectations.

The Director works with officials of central agencies and other government departments to investigate, evaluate and adopt common systems. The incumbent is expected to identify and recommend joint initiatives with other departments in the context of federal IM/IT streamlining initiatives. The incumbent is further required to rationalize the selection and use of new and advanced technologies and to determine future directions, strategies and plans in an environment characterized by rapid technological change and changes in government operations, program delivery requirements and client expectations.

As a member of the Branch Management Committee, the Director is responsible for contributing to the development of Branch objectives, policies, initiatives and operational plans. The incumbent is in frequent contact with senior executives throughout the client area and has extensive contact with the private sector in negotiating contract agreements to obtain specialized services, and with other government departments in exchanging information on information processing and management opportunities, trends and developments.

Dimensions (Constant Dollars)
FTEs: 78
Operating budget: $762,000

Specific Accountabilities

  1. Directs, develops and promotes the implementation of conceptual frameworks and strategies to manage IT/IM as a corporate resource; plays a leadership role in promoting a professional and integrated corporate approach to IM; and directs the integration of the departmental IT and IM functions in the Department's business plans.

  2. Directs research and development, and provides leadership within the Department on opportunities to enhance service delivery, increase productivity and reduce costs through the integration of the IM function and the efficient use of IT.

  3. Establishes and maintains linkages between the Department and other federal departments, other levels of government and private industry to support the development of partnerships that ensure the effective sharing of information and expertise, as well as the construction of appropriate data and information systems links.

  4. Facilitates an organizational change effort-including strategies on the business and leadership/culture issues affected by the changing information environment-by managing and directing the design and implementation of key IM practices and processes, which involves the strategic direction of the IH and IT systems.

  5. Manages the Department's IH in accordance with central agency directives and legislation.

Evaluation Rationale

Director, Information Management

Know-How

F
Extensive knowledge of IM theories, principles and practices; extensive knowledge of government and departmental IM policies and priorities; in-depth knowledge of the Department's strategic directions and goals, and its business priorities, values, policies, procedures, programs and operations; and in-depth knowledge of the policies, principles and practices of business transformation and cultural change that are prevalent in the Public Service.
II
Conceptual and operational management of departmental IM services.
3
Successful achievement of objectives requires the incumbent to advise senior management, both within the Department and in other government departments, to adopt recommended strategies and joint initiatives to improve productivity through the use of technology and the management of information in the Department and among partner departments.
460
High number is considered appropriate in that it reflects the expertise required to manage the Department's information resources and provide expert advice to senior management for integrating the effective use of information into the Department's decision making processes and management practices and into those of partner departments.

Problem Solving / Thinking

E
Thinking is done within departmental and central agency policies, priorities and objectives for the cost-effective management of technology and information resources.
4
Evaluative and constructive thinking is required to identify opportunities, develop strategies and priorities and implement activities that support the Department's strategic and operational objectives related to the renewal of business processes.
(50) 230
Higher percentage reflects the requirement of the position to identify, recommend and support new directions for the management and delivery of the Department's programs and services.

Accountability / Decision Making

E
Reporting to the Director General, Information Management and Technologies Branch, ensures that the Department has a coherent strategic framework for identifying and responding to client needs related to IM processes, and provides advice and services in these areas to support the achievement of the Department's programs and goals.
2P
The position has effective control over all activities undertaken by the Section. The proxy used to represent these activities is the divisional operating budget of $762,000 (constant dollars).
230
High number reflects the influence the position has on the direction taken by the Department in managing its IH, IT investments and the size of its budget.

Summary

FII3 460
E4(50) 230
E2P 230
Total = 920 0
Director, Information Management - Number: 4 - K - 1
Org chart of the DIRECTOR INFORMATION MANAGEMENT
Figure: 4 – K – 1 - Text version

Benchmark Number: 4 – K – 1

Director, Information Management

The subject position is at the third managerial level reporting to the Director General, Information Management and Technologies, and there are 4 peer positions at the same reporting level.

Reporting to the Director, Information Management are 4 Managers.

Linear organisation chart:

Director General, Information Management and Technologies

  • Director, Corporate Systems
  • Director, Business Systems
  • Director, Implementation and Operations
  • Director, Systems Planning and Management Services
  • Director, Information Management
    • 4 Managers for :
      • e-Services Solutions
      • Library Services
      • Records Services
      • Date Warehouse Services

Executive Group Benchmark - Number: 4-K-2

Position Title: Director, Business Systems

General Accountability

Is accountable for initiating and directing the development, maintenance and enhancement of advanced automated systems to improve the Department's program delivery through business modernization, re-engineering and increased productivity using information technology (IT).

Organization Structure

This is one of six management positions reporting at the third managerial level to the Director General, Information Systems and Technologies Development. The other five positions are Director, Systems Planning Management Services; Director, Corporate Systems; Director, Implementation and Operations; Director, Information Management; and Corporate Architect.

Specific functions of the senior positions reporting directly to the Director, Business Systems, are as follows:

Chief, National Systems, (staff of 12) is responsible for planning, organizing and directing the activities associated with the development, testing, integration, maintenance and enhancement of national advanced automated systems.

Chief, International Systems, (staff of 12) is responsible for planning, organizing and directing the activities associated with the development, testing, integration, maintenance and enhancement of advanced automated systems to support the international activities of the Department.

Chief, Processing Centres System, (staff of 12) is responsible for planning, organizing and directing the activities associated with the development, testing, integration, maintenance and enhancement of the processing centre's automated systems.

Chief, General Business, (staff of 8) is responsible for planning, organizing and directing the activities associated with the development, testing, integration, implementation, maintenance and enhancement of general business automated systems, and for the development of all application operating manuals and related staff training initiatives.

Nature And Scope

The Director, Business Systems, directs the business modelling, design, development, enhancement, testing, integration, implementation and maintenance of applications to support the management and administration of the Department, and to support and facilitate the delivery of the Department's services and programs in five regional offices, approximately 150 service delivery centres in Canada and 70 points of service abroad. The incumbent identifies and advises management on opportunities to use technology to enhance business activities in response to all applications from the public for program-related services.

The Director serves as the departmental focal point for technical expertise in automated systems. He or she provides the ultimate review of the technical merit and design of departmental systems. The incumbent is required to maintain an up-to-date knowledge of state-of-the-art development and information processing methodologies, and to have a thorough understanding of the plans and programs delivered by the various client sectors. The Director must perceive opportunities for and assess the benefits to be gained by using existing systems, developing new systems, or providing other technological services to the client area.

The Director establishes and maintains close working relationships with the different client sectors in order to advise them on opportunities to use technology. With a sound understanding of the client's strategic and operational goals, the Director provides analyses and assessments of technological proposals, including cost estimates and feasibility assessments. The incumbent determines and designs the appropriate application architecture, such as mainframe, micro based or a combination of both.

The Director plays a corporate role in identifying where similar needs or systems exist in other parts of the Department in order to provide common, comprehensive and integrated solutions to meet client needs. The incumbent plays a major role in determining the best investment for the Department in the use of its IT resources by recommending whether a system should be built in-house, outsourced to the private sector or developed in partnership.

The Director leads the development and maintenance of corporate systems crossing architectural platforms. The incumbent works with other directorates to ensure that the most cost-effective, quality IT response is given to meet client needs. He or she also establishes and maintains productive work relationships with regional clients to provide a value-added service throughout the Department.

The Director defines, justifies and implements the Directorate's annual and long-range resource requirements and system development plans, objectives and priorities. The incumbent is responsible for recruiting, selecting and managing employees and specialists contracted by the Department to provide the expertise necessary for complex system development projects.

A major challenge for the Director is to serve the client area within the capabilities and constraints of the Information Management and Technology Branch. The incumbent represents the Branch's information management / information technology (IM/IT) interests and concerns in ensuring that clients' needs are accurately defined and that their expectations are realistic and within the parameters of both the technology available and the Department's resource base. The incumbent determines system development priorities, taking advantage of technological opportunities without compromising the use of Directorate resources or deviating from the overall objectives of the Department with respect to the use of technology. The Director ensures that the Branch can respond to changes in government legislation or priorities impacting on all departmental programs and services.

The Director is a member of the Branch Management Committee and contributes to the development of its objectives, policies, initiatives and operational plans. The incumbent is in frequent contact with senior executives throughout the client area and has extensive contacts with the private sector for negotiating contract agreements to obtain specialized services, and with other government departments to develop partnerships and to discuss information processing and management opportunities, trends and developments.

Dimensions (Constant Dollars)
FTEs: 49
Operating budget: $885,000

Specific Accountabilities

  1. Ensures that opportunities for technology-driven program or operational change are identified, developed, initiated and implemented.

  2. Ensures that departmental managers are provided with expert professional advice and guidance on the full range of technology options available.

  3. Reviews, evaluates and recommends the approval of all initiatives for the development of new IM/IT applications throughout the program sectors.

  4. Ensures that system development supports the Department's highly IT-dependent Managing Access to Canada program in line with its mission-critical business function concerning national security and safety.

  5. Optimizes the use of resources available through the recruitment, selection and management of staff, the administration of contracts and the determination of system development priorities.

  6. Represents the interests and concerns of the Department in the development and implementation of government-wide policies and initiatives related to IM/IT.

Evaluation Rationale

Director, Business Systems

Know-How

F
Extensive expert knowledge of the theory, principles and practices of advanced automated systems, including modelling, design and testing, and of the Department's policy and program strategies, priorities and operations; expert knowledge of the Department's corporate, administrative and program IT requirements and of its current and planned systems; and knowledge of departmental policies and priorities related to IM/IT.
II
Management of client support services with respect to the design, development, testing, integration, maintenance and enhancement of advanced automated systems in support of the Department's programs and service delivery activities.
3
Successful achievement of objectives requires providing advice to senior management on strategies relating to cost-effective and productive use of technology, developing partnerships with other government departments and negotiating contract agreements with the private sector to obtain specialized services.
460
High number reflects the expertise required to manage the identification of client needs and provide technical expertise in automated systems and IM/IT activities.

Problem Solving / Thinking

E
Thinking within departmental policies and priorities and approved objectives for the cost-effective management of IT activities.
4
Evaluative, constructive and integrative thinking is required to identify opportunities, develop strategies and priorities, and implement activities to support departmental strategic and operational objectives related to enhancing and renewing business processes.
(50) 230
Higher percentage reflects the requirement to identify, recommend and support new directions for the management and delivery of the Department's programs and services.

Accountability / Decision Making

E
Reporting to the Director General, Information Systems and Technologies Development, acts within defined objectives to ensure a coherent strategic IM/IT framework for responding to clients' needs and to identify opportunities for business processes enhancement and renewal in support of the Department's objectives.
2P
The position has primary impact over all activities of the Division as represented by an operational budget of $885,000 (constant).
230
High number reflects the influence of the position on the direction taken by the Department in managing the renewal and enhancement of administrative and business processes.

Summary

FII3 460
E4(50) 230
E2P 230
Total = 920 0
Director, Business Systems - Number: 4 - K - 2
Org chart of the DIRECTOR BUSINESS SYSTEMS
Figure: 4 – K – 2 - Text version

Benchmark Number: 4 – K – 2

Director, Business Systems

The subject position is at the third managerial level reporting to the Director General, Information Systems and Technologies Development, and there are 5 peer positions at the same reporting level.

Reporting to the Director, Business Systems are 4 Chiefs.

Linear organisation chart:

Director General, Information Systems and Technologies Development

  • Director, Systems Planning Management Services
  • Director, Corporate Systems
  • Director, Implementation and Operations
  • Director, Information Management
  • Corporate Architect
  • Director, Business Systems
    • 4 Chiefs for :
      • National Systems
      • International Systems
      • Processing Centres System
      • General Business

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