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2019 Public Service Employee Survey Questionnaire

From Treasury Board of Canada Secretariat

  • My Job

    Q1. I have the materials and equipment I need to do my job.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q4. I get the training I need to do my job.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q5. I have the information, training and equipment I need to ensure my health and safety at work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q6. I have support at work to balance my work and personal life.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q7. I get a sense of satisfaction from my work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q8. I receive meaningful recognition for work well done.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q9. I have clear work objectives.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q10. I know how my work contributes to the achievement of my department's or agency's goals.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q11. Overall, I feel valued at work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q12. I am proud of the work that I do.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q13. I have opportunities to provide input into decisions that affect my work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q14. I am encouraged to be innovative or to take initiative in my work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q15. I have support at work to provide a high level of service.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q16. Overall, I like my job.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q17. I can complete my assigned workload during my regular working hours.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q17. I can complete my assigned workload during my regular working hours.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don’t know
    7. Not applicable

    Q18a. I feel that the quality of my work suffers because of constantly changing priorities

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don’t know
    7. Not applicable

    Q18b. I feel that the quality of my work suffers because of lack of stability in my department or agency.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don’t know
    7. Not applicable

    Q18c. I feel that the quality of my work suffers because of too many approval stages.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don’t know
    7. Not applicable

    Q18d. I feel that the quality of my work suffers because of unreasonable deadlines.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don’t know
    7. Not applicable

    Q18e. I feel that the quality of my work suffers because of having to do the same or more work, but with fewer resources.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don’t know
    7. Not applicable

    Q18f. I feel that the quality of my work suffers because of high staff turnover.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don’t know
    7. Not applicable

    Q18g. I feel that the quality of my work suffers because of overly complicated or unnecessary business processes.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don’t know
    7. Not applicable

    Q18h. I feel that the quality of my work suffers because of unreliable technology.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don’t know
    7. Not applicable
  • My Work Unit

    Q19. During meetings in my work unit, I feel free to use the official language of my choice.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q20. I am satisfied with how interpersonal issues are resolved in my work unit.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q21. In my work unit, every individual is accepted as an equal member of the team.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q22. In my work unit, individuals behave in a respectful manner.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q23. The people I work with value my ideas and opinions.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable
  • My Immediate Supervisor

    Q24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q25. I receive useful feedback from my immediate supervisor on my job performance.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q26. I can count on my immediate supervisor to keep his or her promises.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q27. My immediate supervisor keeps me informed about the issues affecting my work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q30. My immediate supervisor seems to care about me as a person.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q31. I am satisfied with the quality of supervision I receive.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q32. Are you a supervisor?

    1. Yes (Go to next question)
    2. No (Go to question 34)

    Q32. I am equipped to support employees in my work unit who are experiencing mental health issues.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable
  • Senior Management

    Q34. Senior managers in my department or agency lead by example in ethical behavior.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q35. I have confidence in the senior management of my department or agency.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q36. Senior management in my department or agency makes effective and timely decisions.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q37. Essential information flows effectively from senior management to staff.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q38. Senior managers in my department or agency use both official languages in their interactions with employees.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don’t know
    7. Not applicable
  • My Organization (Department or Agency)

    Q39. My department or agency does a good job of communicating its vision, mission and goals.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q40. I feel that change is managed well in my department or agency.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q42. My department or agency does a good job of promoting values and ethics in the workplace.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q44. My department or agency does a good job of supporting employee career development.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?

    Conflict between my work obligations and my family or personal obligations

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?

    Lack of access to language training in my second official language

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?

    Lack of access to learning opportunities

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?

    Lack of access to developmental programs

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?

    Lack of opportunities in my region

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?

    Level of education

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?

    Discrimination

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?

    Accessibility or accommodation issues

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q47. I feel I would be supported by my department or agency if I proposed a new idea.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q49. My department or agency implements activities and practices that support a diverse workplace.

    (A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions).

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q50. Overall, my department or agency treats me with respect.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q51. I would recommend my department or agency as a great place to work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q52. I am satisfied with my department or agency.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable
  • Mobility and Retention

    Q54. Do you intend to leave your current position in the next two years?

    1. Yes (Go to next question)
    2. No (Go to question 56)
    3. Not sure (Go to question 56)

    Q55. Please indicate your reason for leaving.

    1. To retire
    2. To pursue another position within my department or agency
    3. To pursue a position in another department or agency
    4. To pursue a position outside the federal public service
    5. End of my term, casual or student employment
    6. Other
  • Collective Agreements and Terms and Conditions of Employment

    Q56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable
  • Harassment

    Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

    Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

    Q58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

    1. Yes (Go to next question)
    2. No (Go to question 53)

    Q59. From whom did you experience harassment on the job? (Mark all that apply.)

    1. Co-workers
    2. Individuals with authority over me
    3. Individuals working for me
    4. Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
    5. Individuals from other departments or agencies
    6. Members of the public (individuals or organizations)
    7. Other

    Q60. Please indicate the nature of the harassment you experienced. (Mark all that apply.)

    1. Aggressive behaviour
    2. Excessive control
    3. Being excluded or being ignored
    4. Humiliation
    5. Interference with work / withholding resources
    6. Offensive remark
    7. Personal attack
    8. Physical violence
    9. Sexual comment / gesture
    10. Threat
    11. Unfair treatment
    12. Yelling or shouting
    13. Other

    Q61. What action(s) did you take to address the harassment you experienced? (Mark all that apply.)

    1. I discussed the matter with my supervisor or a senior manager.
    2. I discussed the matter with the person(s) from whom I experienced the harassment.
    3. I contacted a human resources advisor in my department or agency.
    4. I contacted my union representative.
    5. I used an informal conflict resolution process.
    6. I filed a grievance or formal complaint. (Go to question 63)
    7. I resolved the matter informally on my own.
    8. Other
      OR
    9. I took no action.

    Q62. Why did you not file a grievance or formal complaint about the harassment you experienced? (Mark all that apply.)

    1. The issue was resolved.
    2. I did not think the incident was serious enough.
    3. The behaviour stopped.
    4. The individual apologized.
    5. Management intervened.
    6. The individual left or changed jobs.
    7. I changed jobs.
    8. I did not know what to do, where to go or whom to ask.
    9. I was too distraught.
    10. I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
    11. I was advised against filing a complaint.
    12. I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
    13. Someone threatened me.
    14. I did not believe it would make a difference.
    15. I intend to file a grievance or a formal complaint but I have not done so yet. .
    16. Other

    Q63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

    1. Yes
    2. No

    Q64. I am satisfied with how matters related to harassment are resolved in my department or agency.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q65. My department or agency works hard to create a workplace that prevents harassment.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable
  • Discrimination

    Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

    Q66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

    1. Yes (Go to the next question)
    2. No (Go to the next 71)

    Q67. From whom did you experience discrimination on the job? (Mark all that apply.)

    1. Co-workers
    2. Individuals with authority over me
    3. Individuals working for me
    4. Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
    5. Individuals from other departments or agencies
    6. Members of the public (individuals or organizations)
    7. Other

    Q68. Please indicate the type of discrimination you experienced. (Mark all that apply.)

    1. Race
    2. National or ethnic origin
    3. Colour
    4. Religion
    5. Age
    6. Sex
    7. Sexual orientation
    8. Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
    9. Marital status
    10. Family status
    11. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
    12. Disability
    13. Pardoned conviction or suspended record
    14. Other (Please specify_____)

    Q69. What action(s) did you take to address the discrimination you experienced? (Mark all that apply.)

    1. I discussed the matter with my supervisor or a senior manager.
    2. I discussed the matter with the person(s) from whom I experienced the discrimination.
    3. I contacted a human resources advisor in my department or agency.
    4. I contacted my union representative.
    5. I used an informal conflict resolution process.
    6. I filed a grievance or formal complaint (Go to question 71)
    7. I resolved the matter informally on my own.
    8. Other
      OR
    9. I took no action.

    Q70. Why did you not file a grievance or a formal complaint about the discrimination you experienced? (Mark all that apply.)

    1. The issue was resolved.
    2. I did not think the incident was serious enough.
    3. The behaviour stopped.
    4. The individual apologized.
    5. Management intervened.
    6. The individual left or changed jobs.
    7. I changed jobs.
    8. I did not know what to do, where to go or whom to ask.
    9. I was too distraught.
    10. I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
    11. I was advised against filing a complaint.
    12. I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
    13. Someone threatened me.
    14. I did not believe it would make a difference.
    15. I intend to file a grievance or a formal complaint but I have not done so yet..
    16. Other

    Q71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

    1. Yes
    2. No

    Q72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q73. My department or agency works hard to create a workplace that prevents discrimination.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable
  • Stress and Well-Being

    Q74a. Overall, to what extent do the following factors cause you stress at work?

    Pay or other compensation-related issues

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74b. Overall, to what extent do the following factors cause you stress at work?

    Heavy workload

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74c. Overall, to what extent do the following factors cause you stress at work?

    Unreasonable deadlines

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74d. Overall, to what extent do the following factors cause you stress at work?

    Not enough employees to do the work

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74e. Overall, to what extent do the following factors cause you stress at work?

    Overtime or long work hours

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74f. Overall, to what extent do the following factors cause you stress at work?

    Balancing work and personal life

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74g. Overall, to what extent do the following factors cause you stress at work?

    Lack of control or input in decision-making

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74h. Overall, to what extent do the following factors cause you stress at work?

    Competing or constantly changing priorities

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74i. Overall, to what extent do the following factors cause you stress at work?

    Lack of clear expectations

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74j. Overall, to what extent do the following factors cause you stress at work?

    Lack of recognition

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74k. Overall, to what extent do the following factors cause you stress at work?

    Information overload

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74l. Overall, to what extent do the following factors cause you stress at work?

    Physical work environment

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74m. Overall, to what extent do the following factors cause you stress at work?

    Accessibility or accommodation issues

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74n. Overall, to what extent do the following factors cause you stress at work?

    Harassment or discrimination

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74o. Overall, to what extent do the following factors cause you stress at work?

    Issue(s) with my co-worker(s)

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74p. Overall, to what extent do the following factors cause you stress at work?

    Issue(s) with individual(s) with authority over me

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74q. Overall, to what extent do the following factors cause you stress at work?

    Issue(s) with individual(s) working for me

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74r. Overall, to what extent do the following factors cause you stress at work?

    Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74s. Overall, to what extent do the following factors cause you stress at work?

    Lack of job security

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q74t. Overall, to what extent do the following factors cause you stress at work?

    Personal issues

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable

    Q75. Overall, my level of work-related stress is…

    1. Very low
    2. Low
    3. Moderate
    4. High
    5. Very high
    6. Don’t know
    7. Not applicable

    Q76. After my workday, I feel emotionally drained.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don’t know
    7. Not applicable

    Q77. My department or agency does a good job of raising awareness of mental health in the workplace.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q78. I would describe my workplace as being psychologically healthy.

    (A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts).

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable
  • Duty to Accommodate

    The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements).

    Q79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

    1. Yes (Go to next question)
    2. No (Go to question 82)

    Q80. Were any measures taken to accommodate your needs?

    1. Yes (Go to next question)
    2. No (Go to question 82)

    Q81. I am satisfied with the measures that were taken to accommodate my needs.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable
  • Compensation

    Q82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

    1. Not at all (Go to question 87)
    2. To a small extent (Go to question 83)
    3. To a moderate extent (Go to question 83)
    4. To a large extent (Go to question 83)
    5. To a very large extent (Go to question 83)
    6. Don’t know (Go to question 87)
    7. Not applicable (Go to question 87)

    Q83. Have you experienced any new pay or other compensation issues over the last 12 months?

    1. Yes
    2. No

    Q84. Have all your pay or other compensation issues been resolved?

    1. Yes
    2. No

    Q85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don’t know
    7. Not applicable

    Q87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don’t know
    7. Not applicable
  • General Information

    The following questions ask for general information that will be used to better understand the survey results. To ensure confidentiality, please be advised that your responses will be grouped with those of other respondents in your department or agency. Individual responses and results for very small groups are never published or shared with government departments or agencies.

    Q88. For which department or agency are you currently working?

    Q89. In which organizational unit are you currently working? (Please select your unit from the organizational unit list included.)

    Q90. Are you currently a shift worker?

    1. Yes
    2. No

    Q91. Do you work full-time or part-time?

    1. Full-time
    2. Part-time

    Q92. Do you currently work according to any of the following flexible working arrangements? (Mark all that apply.)

    1. Compressed workweek
    2. Flexible work schedule (i.e., variable start and end times)
    3. Telework
    4. Job sharing
    5. Income averaging
    6. Pre-retirement transition leave
    7. I do not work according to one of these flexible working arrangements.

    Q93. What is your current employee status?

    1. Indeterminate (permanent)
    2. Seasonal
    3. Term
    4. Casual
    5. Student (Go to question 95)
    6. Contracted via a temporary help services agency (Go to question 95)
    7. Governor in council appointee (Go to question 95)
    8. Other (e.g., minister's exempt staff) (Go to question 95)

    Q94a. Please indicate your occupational group.

    1. AB
    2. AC
    3. AD (NFB)
    4. AD (NRC)
    5. AG
    6. AI
    7. AO
    8. AP-FIN
    9. AP-VFM
    10. AR
    11. AS
    12. AS (NFB)
    13. ASG
    14. AU
    15. BI
    16. CH
    17. CIASC
    18. CIEXC
    19. CIPTC
    20. CISPC
    21. CM
    22. CO
    23. CR
    24. CS
    25. CX
    26. DA
    27. DD
    28. DE
    29. DE (NFB)
    30. DM
    31. DS
    32. DX
    33. EC
    34. ED
    35. EG
    36. EL
    37. EN
    38. ES
    39. EU
    40. EX
    41. EXPCX
    42. FB
    43. FI
    44. FO
    45. FR
    46. FS
    47. FT
    48. GL
    49. GR
    50. GR-EX
    51. GS
    52. GT
    53. HP
    54. HR
    55. HR/RH (CRA)
    56. HS
    57. IM
    58. IN
    59. IS
    60. ITS/LA
    61. LC
    62. LE
    63. LE-GS
    64. LI
    65. LIB (NRC)
    66. LP
    67. LS
    68. MA
    69. MD
    70. MG
    71. MGT (CNSC)
    72. MGT (NRC)
    73. MT
    74. NB
    75. ND
    76. NU
    77. OE
    78. OM
    79. OP
    80. OP (NFB)
    81. OP (NRC)
    82. PC
    83. PE
    84. PG
    85. PH
    86. PI
    87. PM
    88. PM-MCO
    89. PO-IMA
    90. PO-TCO
    91. PR
    92. PS
    93. PX/AAG/AG
    94. PY
    95. RCO
    96. RE
    97. REG
    98. REX
    99. RLE
    100. RO
    101. RO (NRC)
    102. SC
    103. SE
    104. SG
    105. SI
    106. SO
    107. SP (CRA)
    108. SP (NFB)
    109. SR
    110. SR (CFIA)
    111. ST
    112. SW
    113. TC
    114. TI
    115. TO
    116. TR
    117. UNI
    118. UT
    119. VM
    120. WP
    121. Other

    Q94b. Please indicate your level.

    1. 00
    2. 01
    3. 02
    4. 03
    5. 04
    6. 05
    7. 06
    8. 07
    9. 08
    10. 09
    11. 10
    12. 11
    13. 12
    14. 13
    15. 14
    16. 15
    17. 16
    18. 17
    19. 18
    20. 19
    21. 20
    22. Don’t Know

    Q95. With which of the following communities do you most closely identify in relation to your current job? (Mark only one.)

    (A community is made up of employees who share common work purposes, functions and professional interests. While many employees identify with at least one such community, not all employees do.)

    1. Client contact centre
    2. Health care practitioners
    3. Federal regulators
    4. Compliance, inspection and enforcement 
    5. Communications or public affairs 
    6. Access to information and privacy 
    7. Security
    8. Science and technology
    9. Library services  
    10. Legal services
    11. Administration and operations
    12. Human resources 
    13. Financial management
    14. Procurement
    15. Real property  
    16. Materiel management  
    17. Information management  
    18. Information technology 
    19. Internal audit 
    20. Evaluation
    21. Data sciences
    22. Policy
    23. Project management
    24. Other services to the public 
    25. None of the above

    Q96. In total, how many years have you been working in the federal public service?

    1. Less than one year

    If one or more years, please indicate the number of years.

    Q97. In total, how many years have you been working in your current department or agency?

    1. Less than one year

    If one or more years, please indicate the number of years.

    Q98. What is your first official language?

    1. English
    2. French

    Q99. What are the language requirements of your position?

    1. Bilingual
    2. Unilingual English
    3. Unilingual French
    4. Either English or French

    Q100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

    1. Yes (Go to next question)
    2. No (Go to question 92)

    Q101. In what official language(s) do you provide services to the public?

    1. English only
    2. French only
    3. Both English and French

    Q102. In which province or territory do you work? (Mark only one.)

    1. National Capital Region 
    2. Ontario (excluding National Capital Region)
    3. Quebec (excluding National Capital Region)
    4. Northwest Territories 
    5. Nunavut             
    6. Yukon  
    7. British Columbia
    8. Alberta 
    9. Saskatchewan  
    10. Manitoba 
    11. New Brunswick
    12. Nova Scotia 
    13. Prince Edward Island     
    14. Newfoundland and Labrador
    15. Outside Canada

    Q103. Do you work in one of the following designated bilingual areas of Quebec or Ontario?

    1. The bilingual region of Montréal (the counties of Deux-Montagnes, Île-de-Montréal and Île-Jésus, La Prairie, and Vaudreuil)
    2. The bilingual regions of other parts of Quebec (the counties of Bonaventure, Gaspé-Est, Brome, Compton, Huntingdon, Missisquoi, Richmond, Sherbrooke, Stanstead, Argenteuil and Pontiac)
    3. The bilingual region of Eastern Ontario (the counties of Glengarry, Prescott, Russell and Stormont)
    4. The bilingual region of Northern Ontario (the counties of Algoma, Cochrane, Nipissing, Sudbury and Timiskaming)
    5. I do not work in one of these areas.

    Q104. What is your age group?

    1. 24 years and under
    2. 25 to 29 years
    3. 30 to 34 years
    4. 35 to 39 years
    5. 40 to 44 years
    6. 45 to 49 years
    7. 50 to 54 years
    8. 55 to 59 years
    9. 60 years and over

    Q105. What is your gender?

    1. Male
    2. Female
    3. Or please specify
      Please specify your gender here.

    Q106. Are you an Aboriginal person?

    (An Aboriginal person is a North American Indian or a member of a First Nation, a Métis or an Inuk (Inuit). North American Indians or members of a First Nation include status, treaty or registered Indians, as well as non-status and non-registered Indians.)

    1. Yes (Go to next question)
    2. No (Go to question 108)

    Q107. You indicated that you are an Aboriginal person. If you wish to provide further details, please specify the group to which you belong. (Mark one only.)

    1. North American Indian/First Nation
    2. Métis
    3. Inuit

    Q108. Are you a person with a disability?

    (A person with a disability has a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and considers himself or herself to be disadvantaged in employment by reason of that impairment, or believes that an employer or potential employer is likely to consider him or her to be disadvantaged in employment by reason of that impairment. Persons with disabilities are also those whose functional limitations owing to their impairment have been accommodated in their current job or workplace.)

    1. Yes (Go to next question)
    2. No (Go to question 110)

    Q109. You indicated that you are a person with a disability. If you wish to provide further details, please select the box(es) that apply to you. (Mark all that apply.)

    1. Co-ordination or dexterity (difficulty using hands or arms, for example, grasping or handling a stapler or using a keyboard)
    2. Mobility (difficulty moving around, for example, from one office to another or up and down stairs)
    3. Blind or visual impairment (unable to see or difficulty seeing)
    4. Deaf or hard of hearing (unable to hear or difficulty hearing)
    5. Speech impairment (unable to speak or difficulty speaking and being understood)
    6. Other disability (including: learning disabilities, developmental disabilities and all other types of disabilities)
      Please specify here.

    Q110. Are you a member of a visible minority group?

    (A member of a visible minority in Canada may be defined as someone (other than an Aboriginal person) who is non-white in colour or race, regardless of place of birth. For example: Black, Chinese, Filipino, Japanese, Korean, South Asian or East Indian, Southeast Asian, non-white West Asian, North African or Arab, non-white Latin American, person of mixed origin (with one parent in one of the visible minority groups in this list), or other visible minority group.)

    1. Yes (Go to next question)
    2. No (Go to question 112)

    Q111. You indicated that you are a member of a visible minority group. If you wish to provide further details, please select the box(es) that apply to you. (Mark all that apply.)

    1. Black
    2. Chinese
    3. Filipino
    4. Japanese
    5. Korean
    6. South Asian/East Indian (including: Indian from India; Bangladeshi; Pakistani; East Indian from Guyana, Trinidad, East Africa; etc.)
    7. Southeast Asian (including: Burmese; Cambodian; Laotian; Thai; Vietnamese; etc .)
    8. Non-White West Asian, North African or Arab (including: Egyptian; Libyan; Lebanese; Iranian; etc.)
    9. Non-White Latin American (including: indigenous persons from Central and South America, etc.)
    10. Person of mixed origin (with one parent in one of the visible minority groups)
    11. Other visible minority group
      • Please specify here.

    Q112. What is you sexual orientation?

    (Refers to a person’s sexual identity in relation to the gender(s) to which they are sexually attracted. This can include being sexually attracted to no one, to some genders, to all genders, or to a specific gender.)

    1. Heterosexual
    2. Gay or lesbian
    3. Bisexual
    4. Or please specify
      Please specify your sexual orientation here.
    5. I prefer not to answer this question.

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