PSHCP Benefit Card and Positive Enrolment Update - September 2010


To: Compensation Advisors; Heads of Human Resources, Participating Separate Employers

The purpose of this notice is to provide an update on the Positive Enrolment Process and to inform Compensation Advisors that effective the current Public Service Health Care Plan (PSHCP) benefit and travel cards will no longer be issued to new members of the PSHCP.

PSHCP Benefit Card

Effective the current PSHCP benefit and travel cards will no longer be issued to new members of the PSHCP. Distribution of the new PSHCP benefit card will start in October 2010 for members who have completed positive enrolment and wish to receive a plastic card rather than print one from the Sun Life Members Services Web site.

Reminder: New members will also need to complete positive enrolment before a card will be issued.

Until , claims and payments will carry on under the terms of the existing PSHCP contract. Plan members can submit claims by completing the PSHCP Claim Form and mailing it to Sun Life for reimbursement.

Seeking your help with Positive Enrolment

To assist with the positive enrolment process, Compensation Advisors must provide a new member with his/her certificate number and direction on the requirement to complete positive enrolment with Sun Life. This is to ensure they obtain their PSHCP benefit card, and have their claims paid under the new contract which takes effect on .

Reminder: A new member can complete positive enrolment once they have their PSHCP certificate number, regardless of whether their application information has been communicated to Sun Life.

New members can complete positive enrolment online or by contacting Sun Life at (613) 560-7846 in the Ottawa area or toll free at 1-877-283-1411 to have an enrolment package sent to them by mail. Once a new PSHCP member's positive enrolment information is validated, they will receive their PSHCP benefit card from Sun Life.

Further information regarding positive enrolment is available in PSHCP Bulletin 24.

Should you have any questions regarding this notice, you may contact Stephen Taylor, Benefits Program Officer, at 613-952-3250 or Contact Stephen Taylor by E-mail :

Thank you.

Daphne Meredith, Chief Human Resources Officer

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