ACOA’s service standards

The Atlantic Canada Opportunities Agency (ACOA) provides quality service to all its clients. When you contact us, you will find friendly professionals ready to meet your business needs.

Our service standard is our commitment to you. It’s the level of performance you can expect from us. We have three main standards:

Our results

The following results are based on applications that were received between April 1, 2019 and March 31, 2020:

Regional Economic Growth through Innovation 
Acknowledgement
(within 10 days)
Evaluation decision
(within 75 days)
Payment decision
(within 25 days)
Target 90% 90%
90%
Results
2019-20
97% 74% 92%
Business Development Program 
Acknowledgement
(within 10 days)
Evaluation decision
(within 75 days)
Payment decision
(within 25 days)
Target 90% 90% 90%
Results
2019-20
94% 74% 88%
Innovative Communities Fund 
Acknowledgement
(within 10 days)
Evaluation decision
(within 75 days)
Payment decision
(within 25 days)
Target 90% N/A 90%
Results
2019-20
97% N/A 88%
Atlantic Innovation Fund 
Acknowledgement
(within 10 days)
Evaluation decision
(within 75 days)
Payment decision
(within 25 days)
Target 90% N/A
90%
Results
2019-20
100% N/A 86%

Your co-operation

Meeting these service standards is a shared responsibility. To offer the best service, we rely on you to provide complete and accurate information. Incomplete applications or claims may cause delays and affect the time needed to complete your request.

Our commitment

ACOA will provide you with excellent service that meets your needs. When you contact us, you can expect the following:

We’d like to hear from you

So that we can better understand your needs, we encourage you to share your views on our service. Your comments and suggestions are always welcome. Send them to information@acoa-apeca.gc.ca, or to:

Programs Support Unit
Atlantic Canada Opportunities Agency, Head Office
644 Main Street
P.O. Box 6051
Moncton, New Brunswick
E1A 7R4

(Remember that messages you send by email are not always secure. Do not send any confidential information by email.)

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