General information by telephone
COVID-19 – Global travel advisory
Effective December 15, 2021: Avoid non-essential travel outside Canada, regardless of your vaccination status. Omicron travel health notice
Exemptions ending for certain travellers entering Canada
Effective January 15, 2022, 00:01 (EST), some foreign national travellers who were previously allowed to enter Canada without being fully vaccinated will now be required to be fully vaccinated in order to enter Canada. There will also be changes to testing and quarantine exemptions for certain travellers, regardless of citizenship, entering Canada.
This page will be updated as soon as possible.
Most requested
- COVID-19 benefits and services
- Canadian COVID-19 proof of vaccination
- COVID-19: Travel, testing and borders
- Employment Insurance (EI) and other support
- Contact your program about your specific case or file
- Fake text messages and calls
General assistance by telephone
Telephone service hours
Monday to Friday, 8 am to 5 pm (your local time)
Wait time: What to expect
Wait time: What to expect
Times are displayed in minutes (min) and seconds (s). Last updated January 19 at 7:10 am Eastern time.
Current wait time
0 min 0 s
Current wait time
Of all the callers in queue, this is the longest wait time.
Average call length
5 min 45 s
Average call length
This is the average length of time that our callers spend speaking with a live agent.
The length of time you spend speaking with a live agent may vary depending on:
- the reason for your call
- the type of help you need
Callers waiting
0
Callers waiting
This is the number of callers waiting in queue to speak to a live agent.
Contact information
- Telephone: 1 800 O-Canada (1-800-622-6232)
- TTY: 1-800-926-9105
- From outside Canada: Call 1 800 O-Canada from abroad
What COVID-19 information do you need?
- Travel
- Find out if you can travel to Canada
- Testing and quarantine requirements
- Vaccinated travellers entering Canada
- Travelling within Canada
- Compassionate exemptions
- Foreign workers coming to Canada
- Passport services
- Testing
- Vaccines
- About the COVID-19 proof of vaccination
- How to get your Canadian COVID-19 proof of vaccination
- Using your Canadian COVID-19 proof of vaccination
- COVID-19 vaccines overview
- Getting a vaccine or a booster
- Authorized vaccines
- Vaccine safety and possible side effects
- Income support
- Health and safety
- Prevention
- Risks and spread
- Symptoms and treatment
- Additional economic and financial support
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