General information by telephone

  • COVID-19 - Adjustments to border measures

    Starting April 1, 2022, pre-entry tests will no longer be required for fully vaccinated travellers entering Canada by land, air or water. Until then, follow the pre-entry test requirements.

Most requested

General assistance by telephone

Telephone service hours

Monday to Friday, 8 am to 5 pm (your local time)

Wait time: What to expect

Times are displayed in minutes (min) and seconds (s). Last updated May 20 at 9:50 pm Eastern time.

Current wait time

0 min 0 s

Current wait time

Of all the callers in queue, this is the longest wait time.

Average call length

5 min 18 s

Average call length

This is the average length of time that our callers spend speaking with a live agent.

The length of time you spend speaking with a live agent may vary depending on:

  • the reason for your call
  • the type of help you need

Callers waiting

0

Callers waiting

This is the number of callers waiting in queue to speak to a live agent.

Contact information

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