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General information by telephone

  • Obtain general information on Government of Canada programs, services and initiatives, and guidance on how to access them
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  • Contact the appropriate program or department directly for specific information on your file

Contact information

Service hours

Monday to Friday, 8:00 am to 5:00 pm (your local time)

Wait time: What to expect

Times are displayed in minutes (min) and seconds (s). Last updated January 28 at 0:45 am Eastern time.

Current wait time

0 min 0 s

Current wait time

Of all the callers in queue, this is the longest wait time.

Average call length

0 min 0 s

Average call length

This is the average length of time that our callers spend speaking with a live agent.

The length of time you spend speaking with a live agent may vary depending on:

  • the reason for your call
  • the type of help you need

Callers waiting


Callers waiting

This is the number of callers waiting in queue to speak to a live agent.

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