Contact 1 800 O-Canada

Notice on calling 1 800 O-Canada

Due to the COVID-19 outbreak, we are experiencing higher than normal call volume. We encourage you to use self-serve options to access our programs and services online, and to avoid calling Service Canada if your request is not urgent.

Read our Employment and Social Development Canada notice and the latest information on COVID-19.

We ask Canadians for their patience at this time so that we can focus our efforts on the most vulnerable Canadian population.

Please read our latest notices:

General information by telephone

  • Obtain general information on Government of Canada programs, services and initiatives, and guidance on how to access them
  • Request alternative formats of reports and publications
  • Contact the appropriate program or department directly for specific information on your file

Contact information

Service hours

Monday to Friday, 8:00 am to 5:00 pm (your local time)

Wait time: What to expect

Times are displayed in minutes (min) and seconds (s). Last updated April 1 at 0:30 am Eastern time.

Current wait time

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Current wait time

Of all the callers in queue, this is the longest wait time.

Average call length

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Average call length

This is the average length of time that our callers spend speaking with a live agent.

The length of time you spend speaking with a live agent may vary depending on:

  • the reason for your call
  • the type of help you need

Callers waiting

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Callers waiting

This is the number of callers waiting in queue to speak to a live agent.

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