General information by telephone

COVID-19 – Global travel advisory

Effective December 15, 2021: Avoid non-essential travel outside Canada, regardless of your vaccination status. Omicron travel health notice

Exemptions ending for certain travellers entering Canada

Effective January 15, 2022, 00:01 (EST), some foreign national travellers who were previously allowed to enter Canada without being fully vaccinated will now be required to be fully vaccinated in order to enter Canada. There will also be changes to testing and quarantine exemptions for certain travellers, regardless of citizenship, entering Canada.

This page will be updated as soon as possible.

Find out if you can enter Canada

Most requested

General assistance by telephone

Telephone service hours

Monday to Friday, 8 am to 5 pm (your local time)

Wait time: What to expect

Times are displayed in minutes (min) and seconds (s). Last updated January 19 at 7:10 am Eastern time.

Current wait time

0 min 0 s

Current wait time

Of all the callers in queue, this is the longest wait time.

Average call length

5 min 45 s

Average call length

This is the average length of time that our callers spend speaking with a live agent.

The length of time you spend speaking with a live agent may vary depending on:

  • the reason for your call
  • the type of help you need

Callers waiting

0

Callers waiting

This is the number of callers waiting in queue to speak to a live agent.

Contact information

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