General information by telephone

Additional changes to entry, testing and quarantine requirements in response to the Omicron variant

There are temporary changes for all travellers, including Canadian citizens, regardless of their vaccination status.

Additional restrictions and requirements now apply to these countries:

  • Botswana, Egypt, Eswatini, Lesotho, Malawi, Mozambique, Namibia, Nigeria, South Africa, Zimbabwe

News release

Most requested

General assistance by telephone

Telephone service hours

Monday to Friday, 8 am to 5 pm (your local time)

Wait time: What to expect

Times are displayed in minutes (min) and seconds (s). Last updated December 5 at 10:35 pm Eastern time.

Current wait time

0 min 0 s

Current wait time

Of all the callers in queue, this is the longest wait time.

Average call length

0 min 0 s

Average call length

This is the average length of time that our callers spend speaking with a live agent.

The length of time you spend speaking with a live agent may vary depending on:

  • the reason for your call
  • the type of help you need

Callers waiting

0

Callers waiting

This is the number of callers waiting in queue to speak to a live agent.

Contact information

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: