General information by telephone

Most requested

General assistance by telephone

Telephone service hours

Monday to Friday, 8 am to 5 pm (your local time). Our office is closed on statutory holidays.

Wait time: What to expect

Times are displayed in minutes (min) and seconds (s). Last updated March 5 at 10:35 am Eastern time.

Current wait time

0 min 0 s

Current wait time

Of all the callers in queue, this is the longest wait time.

Average call length

5 min 14 s

Average call length

This is the average length of time that our callers spend speaking with a live agent.

The length of time you spend speaking with a live agent may vary depending on:

  • the reason for your call
  • the type of help you need

Callers waiting


Callers waiting

This is the number of callers waiting in queue to speak to a live agent.

Contact information

Page details

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