General information by telephone

Answers to top questions

Do I qualify for the simplified Employment Insurance (EI) program?

We announced temporary changes to the Employment Insurance (EI) program to better support Canadians looking for work.

As of September 27, you may be eligible for EI if you:

  • were employed for at least 120 insurable hours in the past 52 weeks
  • received the CERB, the 52 week period to accumulate insured hours will be extended
  • stopped working through no fault of your own
  • have not quit your job voluntarily
  • are ready, willing and capable of working each day (EI regular benefits)
  • are temporarily unable to work while you care for someone else or yourself (EI maternity, parental, sickness, compassionate care, and family caregiver benefits)

Learn more about the EI temporary changes

If you become eligible for EI benefits on or after September 27, you will receive a minimum benefit rate of $500 per week.

If you do not become eligible for EI, you may be eligible for the proposed new benefits:

Do I qualify for the Canada Recovery Benefit (CRB)?

We would provide $500 per week for up to 26 weeks, to workers who are self-employed or are not eligible for Employment Insurance (EI) and who still require income support.

You may be eligible for this benefit if you:

  • are not eligible for EI
  • reside in Canada
  • are at least 15 years old and have a valid Social Insurance Number (SIN)
  • have stopped working due to the COVID-19 pandemic and are available and looking for work; or are working and have had a reduction in their employment/self-employment income for reasons related to COVID-19
  • had employment and/or self-employment income of at least $5,000 in 2019 or in 2020
  • have not quit your job voluntarily

This benefit would be effective from September 27 for one year.

This benefit is pending the passage of legislation in the House of Commons and Senate. More details will be made available soon.

Do I qualify for the Canada Recovery Sickness Benefit (CRSB)?

We would provide $500 per week for up to two weeks, for workers who cannot work because they are sick or must self-isolate for reasons related to COVID-19.

You may be eligible for this benefit if you:

  • reside in Canada
  • are at least 15 years old and have a valid Social Insurance Number (SIN)
  • have earned at least $5,000 in 2019 or in 2020
  • have been unable to work for at least 60% of their normally scheduled work within a given week because of being sick or required to self-isolate for reasons related to the COVID-19 pandemic
  • are not in receipt of paid leave from an employer in respect of the same week
  • are not in receipt of the CERB, the EI Emergency Response Benefit (ERB), the Canada Recovery Benefit, the Canada Recovery Caregiving Benefit, short-term disability benefits, workers’ compensation benefits, or any EI benefits or Quebec Parental Insurance Plan (QPIP) benefits in respect of the same week.

This benefit would be effective from September 27, for one year.

This benefit is pending the passage of legislation in the House of Commons and Senate. More details will be made available soon.

Do I qualify for the Canada Recovery Caregiving Benefit (CRCB)?

We would provide $500 per week, for up to 26 weeks per household to eligible workers who cannot work because they must provide care to children or family members due to the closure of schools, day cares or care facilities.

You may be eligible for this benefit if you:

  • reside in Canada
  • are at least 15 years of age and have a valid Social Insurance Number (SIN);
  • have earned at least $5,000 in 2019 or in 2020
  • have been unable to work for at least 60% of their normally scheduled work within a given week because of one of the following conditions:
    • must take care of a child who is under 12 years of age on the first day of the period for which the benefit is claimed:
      • because their school or daycare is closed or operates under an alternative schedule for reasons related to the COVID-19 pandemic
      • who cannot attend school or daycare under the advice of a medical professional due to being at high risk if they contract COVID-19
      • because the caregiver who usually provides care is not available for reasons related to the COVID-19 pandemic
    • must provide care to a family member with a disability or a dependent:
      • because their day program or care facility is closed or operates under an alternative schedule for reasons related to COVID-19
      • who cannot attend their day program or care facility under the advice of a medical professional due to being at high risk if they contract COVID-19; or
      • because the caregiver who usually provides care is not available for reasons related to the COVID-19 pandemic
  • are not in receipt of paid leave from an employer in respect of the same week
  • are not in in receipt of the CERB, the EI Emergency Response Benefit (ERB), the Canada Recovery Benefit, the Canada Recovery Sickness Benefit, short-term disability benefits, workers’ compensation benefits, or any EI benefits or Quebec Parental Insurance Plan (QPIP) benefits in respect of the same week

This benefit would be effective from September 27 for one year.

This benefit is pending the passage of legislation in the House of Commons and Senate. More details will be made available soon.

Get help with your specific CERB case or application (EI or CRA)

The CERB is jointly delivered by Service Canada (using EI) and the Canada Revenue Agency.

You must contact the department you applied with.

If you are not sure who you applied with

You should contact CRA if:

  • the application you filled was very short
  • you applied through CRA My Account or applied with an automated phone service
  • you were encouraged to apply on a specific day of the week, depending on your month of birth
  • you were asked what period of eligibility you were applying for and then had to certify that you met the eligibility requirements

Note: It is possible you may have logged in to My Service Canada Account and then switched to CRA My Account

You should contact Service Canada if:

  • you applied online and did not need to enter a user ID or password. The application by telephone was not available
  • you were asked several questions, similar to an employment insurance (EI) application, including the type of EI benefits you were applying for and the name of your former employer
If you applied for the CERB with CRA
Ask about the status of your CERB payment

Contact the CRA at:
1-800-959-8281

Update your address or direct deposit information

Contact the CRA at:
1-800-959-8281

Questions about reapplying for the CERB

Contact the CRA at:
1-833-966-2099

If you applied using Employment Insurance (Service Canada)
Ask about the status of your CERB payment

Contact Service Canada at:
1-833-699-0299

Update your address or direct deposit information

Contact Service Canada at:
1-800-206-7218

Missing your access code for EI reports

If it's been 15 days since your application and you still are missing your access code, contact Service Canada at:
1-800-206-7218

Get help with EI reports

You will need to complete EI reports over the phone or file your EI reports online to keep receiving the CERB.

Get help with your EI reports:
1-800-206-7218

More about Employment Insurance (EI)

All other inquiries for applications on or after March 15th

Contact Service Canada at:
1-833-699-0299

All other inquiries for applications before March 15th

Contact Service Canada at:
1-800-206-7218

Get help applying:

Questions about eligibility or how to apply (including applying for other periods)

Find answers to common questions:
1-833-966-2099

If you are unable to apply via My Account or by phone

Contact the CRA at:
1-800-959-8281

Most requested

General assistance by telephone

Telephone service hours

Monday to Friday, 8 am to 5 pm (your local time)

Wait time: What to expect

Times are displayed in minutes (min) and seconds (s). Last updated September 28 at 12:45 pm Eastern time.

Current wait time

3 min 1 s

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Average call length

6 min 14 s

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