General information by telephone
Additional changes to entry, testing and quarantine requirements in response to the Omicron variant
There are temporary changes for all travellers, including Canadian citizens, regardless of their vaccination status.
Additional restrictions and requirements now apply to these countries:
- Botswana, Egypt, Eswatini, Lesotho, Malawi, Mozambique, Namibia, Nigeria, South Africa, Zimbabwe
Most requested
- COVID-19 benefits and services
- Canadian COVID-19 proof of vaccination
- COVID-19: Travel, testing and borders
- Employment Insurance (EI) and other support
- Contact your program about your specific case or file
- Fake text messages and calls
General assistance by telephone
Telephone service hours
Monday to Friday, 8 am to 5 pm (your local time)
Wait time: What to expect
Wait time: What to expect
Times are displayed in minutes (min) and seconds (s). Last updated December 5 at 10:35 pm Eastern time.
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The length of time you spend speaking with a live agent may vary depending on:
- the reason for your call
- the type of help you need
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Contact information
- Telephone: 1 800 O-Canada (1-800-622-6232)
- TTY: 1-800-926-9105
- From outside Canada: Call 1 800 O-Canada from abroad
What COVID-19 information do you need?
- Travel
- Find out if you can travel to Canada
- Testing and quarantine requirements
- Vaccinated travellers entering Canada
- Travelling within Canada
- Compassionate exemptions
- Foreign workers coming to Canada
- Passport services
- Vaccines
- About the COVID-19 proof of vaccination
- How to get your Canadian COVID-19 proof of vaccination
- Using your Canadian COVID-19 proof of vaccination
- COVID-19 vaccines overview
- How to get vaccinated or register
- Authorized vaccines
- Vaccine safety and possible side effects
- Income support
- Health and safety
- Prevention
- Risks and spread
- Symptoms and treatment
- Additional economic and financial support
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