Annual Report to Parliament on the Access to Information Act, 2024 to 2025

On this page

• List of acronyms
• 1. Introduction
• 2. Organizational structure
  • 2.1 About the Correctional Service of Canada
  • 2.2 The Access to Information and Privacy Division
  • 2.3 Initiatives and priorities
• 3. Delegation order
• 4. Performance in 2024 to 2025
  • 4.1 Requests processed under the Access to Information Act
  • 4.2 Disposition of requests
  • 4.3 Exemptions and exclusions
  • 4.4 Extensions
  • 4.5 Completion time
  • 4.6 Deemed refusals
  • 4.7 Outstanding requests
  • 4.8 Outstanding active complaints
  • 4.9 Informal requests
  • 4.10 Consultations from other institutions and organizations
• 5. Training and awareness
• 6. Policies, guidelines and procedures
• 7. Proactive publication under Part 2 of the ATIA
• 8. Summary of key issues and actions taken on complaints
• 9. Monitoring Compliance
• Appendix A – Delegation order

List of acronyms

1. Introduction

The Access to Information Act (ATIA) provides the Canadian public with a broad right of access to information in records under the control of a government institution. This is in accordance with the principles that government information should be available to the public and that necessary exceptions to the right of access should be limited and specific.

Section 94 of the ATIA requires that the Head of every federal government institution submits an Annual Report to Parliament on the administration of this Act over the fiscal year. The Minister of Public Safety has delegated the administration of the ATIA, including the reporting of the Annual Report, to the Commissioner of the Correctional Service of Canada (CSC).

CSC is a federal agency responsible for the administration of court-imposed sentences of 2 years or more. CSC’s Mandate is to contribute to public safety by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

This report describes how CSC fulfilled its access to information responsibilities during the reporting period Fiscal Year (FY) period of April 1, 2024, to March 31, 2025.

Our institution did not have any non-operational (“paper”) subsidiaries during this reporting period.

2. Organizational structure

2.1 About the Correctional Service of Canada

The purpose of the federal correctional system, as defined in law, is to contribute to the maintenance of a just, peaceful and safe society by carrying out sentences for offenders sentenced to 2 years or more imposed by courts. This is done through the safe and humane custody and supervision of offenders, and by assisting the rehabilitation of offenders and their safe reintegration into the community as law-abiding citizens through the provision of programs in penitentiaries and in the community (Corrections and Conditional Release Act [CCRA], section 3).

CSC works closely with its Public Safety portfolio partners, including the Royal Canadian Mounted Police (RCMP), the Parole Board of Canada (PBC), the Canada Border Services Agency (CBSA), and the Canadian Security Intelligence Service (CSIS), in addition to oversight bodies including the Office of the Correctional Investigator (OCI).

2.2 The Access to Information and Privacy Division

The Access to Information and Privacy (ATIP) Division reports to the Director General of Rights, Redress and Resolution under the Policy Sector and has 8 units:

• Intake, Processing and Retention Unit (ATIP Administrative Team)
• Access to Information Operations Team
• Privacy Operations Team
• Policy and Governance Unit
• Disclosure and Law Enforcement Team
• ATIP Backlog Team
• The Strategic Compliance, Reporting and Client Management Team
• The Business Transformation Team

The Intake, Processing and Retention Unit, is responsible for processing incoming requests, generating routine correspondence, tasking retrievals of records to Offices of the Primary Interest (OPIs), fostering the quality assurance of the ATIP process, preparing final release packages, responding to inquiries received on ATIP’s Toll Free number (1-844-757-8031), and providing general support to the ATIP Division.

The Access to Information Operations Team is responsible for reviewing records under the ATIA, conducting consultations with internal and external stakeholders, applying exemptions and exclusions, preparing release packages for requesters, and responding to complaints from the Office of the Information Commissioner (OIC).

The Privacy Operations Team processes formal and informal requests under the Privacy Act (PA) and responds to complaints from the Office of the Privacy Commissioner (OPC). This team has been organized into 3 teams:

• The Privacy Urgent Team is responsible for responding to urgent formal privacy requests (for example, documents requested by offenders/requesters or their representatives for upcoming parole hearings, court purposes or other legal proceedings where time is of the essence, and where the individual consents to release of their personal information. They also process privacy consultation from other government departments
• The Strategic Privacy Response Team (SPRT) Team is responsible for reviewing current requests pertaining to offender files such as health care, employment, admission and discharge, visits and correspondence, sentence management, education and training
• The Privacy Complaint Team is responsible for responding to delay and right of access complaints received by the OPC and to any judicial review applications related to these complaints

The Policy and Governance Unit (PGU) acts as a single point of contact for privacy within CSC. It develops privacy policies, guidelines, tools and procedures to support ATIP requirements within CSC. In addition, the unit provides advice, guidance and support regarding ATIP legislation and related policies; promotes privacy awareness; and manages privacy breaches, and any improper collection, use and disclosure complaints filed with the OPC. The unit also oversees: 

• Privacy Impact Assessments 
• reviews Memoranda of Understanding
• Information Sharing Agreements
• contracts
• forms and Commissioner’s Directives; and 
• delivers privacy training

The PGU is also responsible for the informal review of disciplinary, harassment and workplace violence reports for the department. This also includes complex privacy requests related to investigations as well as other sensitive files such as public interest disclosures.

The Disclosure and Law Enforcement Team oversees releases under subsection 8(2) of the PA, which are requests without offender consent. These requests include files for litigation; dangerous offender applications and long-term supervision orders; other court purposes; and on-going investigations as well as various requests from provincial and federal partners.

The ATIP Backlog Team is responsible for processing files from the ATIP Division’s backlog, including assessing areas of ATIP operations that could be streamlined to foster efficiencies in addressing current legacy requests and preventing future backlog of requests.

The Strategic Compliance, Reporting and Client Management Team is responsible for collecting, analyzing and presenting information using to support ATIP in its reporting requirements (including the ATIP Annual Reports) and compliance rates. This team also liaises with the OIC as well as the OPC for data consistency.

The Business Transformation Team is responsible for onboarding the new ATIP digital solution and to find or develop modern software solutions, Artificial Intelligence or Robotic Process Automation to assist the Rights Redress and Resolution Branch to increase productivity and efficiency through the use of new technological solutions.

In addition, each sector, region, institution, district, parole office and community correctional centre has an ATIP liaison who assists the national ATIP Division in administering its overall responsibilities.

During the FY 2024 to 2025, there were 68.5 employees dedicated to privacy activities as follows:

• 13 full-time employees
• 0.5 part-time and casual employees

CSC was not party to any service agreements under section 96 of the ATIA during this reporting period.

2.3 Initiatives and priorities

This section will outline CSC’s initiatives and priorities for ATIP, and unless otherwise noted is referring to both the ATIA and the PA, as well as both formal requests and informal requests such as information sharing with our public safety partners.

The highest proportion of ATIP requests are Privacy requests. These account for 84% of the total workload, while Access requests represent about 16% of all ATIP requests.

The CSC ATIP Division has faced many challenges over the past several years, including an improving but persistent backlog, resources being diverted to internal services, and limited informal personal information sharing options at the institutional level. Despite these challenges, CSC has achieved many successes and has many initiatives underway, which include the following.

1. Increase in production: Production outpaces incoming workload

In FY 2024 to 2025, the ATIP Division received a total of 2,307,632 pages and processed a total of 2,967,237 pages, including all request types (Access requests, Privacy requests and informal requests including information sharing). The continued productivity is a positive step towards eliminating backlog and improving CSC’s compliance rate.

The following table and graph will show CSC’s overall production, including formal and informal requests under both Acts, and including both pages processed, and pages resolved (abandoned, not relevant, etc.).

Table 1: Total number of pages processed by year

All Teams	2015 to 2016	2016 to 2017	2017 to 2018	2018 to 2019	2019 to 2020	2020 to 2021	2021 to 2022	2022 to 2023	2023 to 2024	2024 to 2025
Pages Received	2,193,895	1,808,208	2,123,826	2,365,365	2,263,332	2,244,088	2,352,550	2,151,361	2,027,386	2,307,632
Pages Closed	1,579,873	1,245,688	1,630,098	1,031,973	1,342,959	944,669	2,221,015	3,224,977	3,259,771	2,967,237
Carried Forward	4,125,494	4,688,014	5,181,742	6,515,134	7,435,507	8,734,926	8,866,461	7,792,845	6,560,460	5,900,855

The following graph shows from FY 2021 to 2022 until FY 2024 to 2025, the ATIP Division was successful in changing the previous trend and making significant progress in addressing the backlog. 

With the current processes, procedures, technologies, and resources levels in place, the ATIP Division has successfully reduced its backlog by an average of 980,000 pages per year over the last 3 fiscal years. By maintaining this pace, CSC anticipates clearing its backlog by 2031. CSC aims to increase efficiency in processing ATIP requests, eliminate the current backlog, avoid accumulating further legacy requests, and improve CSC’s compliance rate.

2. Information Sharing with partners

CSC’s ATIP Division is responsible for engaging with Provincial and Territorial Crown Attorneys, Law Enforcement agencies and other public safety organizations to exchange information to foster public safety and protection of Canadians. This fiscal year, the ATIP Division responded to 574 requests, including processing 242,919 pages, to requesting agencies. While these are considered as informal requests under the ATIA or the PA, they are an important function of ATIP to meet CSC’s disclosure and information sharing requirements with its criminal justice and law enforcement partners.

CSC has also been working with crown prosecutors across Canada to streamline information sharing and to ensure we have lawful authority to share personal information regarding dangerous offender and long-term supervision order cases. This includes preventing broad information sharing, especially where an individual has reached warrant expiry. The ultimate goal is to put a permanent solution in place to clarify what information can be shared and when, and when a production order will be required. This solution could be a legislative reform.

3. Pilot Project with the Department of Justice

In 2021 to 2022, the ATIP Division and CSC Legal Services Unit, in conjunction with the Department of Justice (DOJ) launched a Pilot Project entitled the Disclosure Review Process (DRP) 2.0 for litigation files. The DRP outlines which file banks can be processed by DOJ and which can be reviewed by the ATIP Division. This approach prevents “double-work” for example, where files are reviewed more than once or where second reviews are unnecessary. DOJ lawyers are trained to recognize personal information and protect it if it is not relevant for court purposes. As such, there is no value added for them to consult the ATIP Division to confirm and identify personal information included in these files. However, DOJ consults the ATIP Division to obtain expert advice on complex files involving security matters. In FY 2024 to 2025, nearly 32,610 pages have been reviewed by DOJ. The pilot is anticipated to end in FY 2025 to 2026 and the DRP process will become formalized.

4. Transforming our inventory of backlog files

This fiscal year, the ATIP Division took significant steps to address our inventory of older files (backlog), including:

• Generating 2,099 backlog notification letters to verify with requesters whether they are still interested in the requested files. Of those requests, 1,875 were resolved totaling 793,835 pages
• Resolving all requests where the requester (offender) has reached their Warrant Expiry (no longer under CSC supervision) and did not leave their updated contact information with CSC. This project allowed CSC to close 729 requests totaling 208,636

The initiative to review backlog files is currently temporarily funded and will sunset in FY 2027 to 2028.

5. Managing Protected C documents: “Protected C” pilot project

In collaboration with Security Intelligence Officers from various sites, the ATIP Division is conducting a Preventive Security (PS) pilot project to modernize, digitize and streamline the consultation process required for processing PS requests. This streamlined process has eliminated the time and cost associated with sending printed copies back and forth between ATIP and the institutions. In FY 2024 to 2025, 86 PS requests were closed. The CSC ATIP Division anticipates implementing this process permanently by fall 2025.

6. ATIPXpress migration

Following successful acceptance testing in February 2024, CSC received IT Management Committee approval and authority to operate the ATIPXpress system in May 2024. The pilot phase of ATIPXpress was launched on June 24, 2024, initially focusing on processing privacy requests. The first request was fully processed through the system by July 19, 2024, marking a successful milestone. Throughout the fall of 2024, CSC ATIP Privacy teams were gradually onboarded, with the remaining Privacy and Access teams trained and integrated into the system by winter 2025. The pilot phase officially concluded at the end of the 2024 to 2025 fiscal year, and all privacy requests are now being processed through ATIPXpress.

As part of its commitment to ensuring the system meets operational needs, CSC completed user acceptance testing for 2 major version upgrades. Version 11.8 was tested between September and October 2024, while version 11.11.2 underwent testing in February and March 2025. These upgrades are critical to aligning the system’s functionality with CSC ATIP Division’s evolving requirements.

In parallel with system implementation, CSC collaborated closely with the vendor and other Government of Canada departments through dedicated workgroups to further develop key modules within ATIPXpress. These efforts focused on maximizing the efficiencies of the system, for example:

• enhancing document management and indexing capabilities
• streamlining the consultations process
• improving the handling of cabinet confidence documents
• managing ATIP complaints, and
• enabling the application to directly interact with files in the original format

This collaborative approach has been instrumental in ensuring that the system evolves in alignment with both CSC’s operational needs and broader federal requirements.

Despite this progress, the full transition to ATIPXpress experienced delays due to mandatory contract requirements not being fully delivered until April 2025. Additionally, 2 significant version updates are necessary to meet all operational requirements. The first of these updates was live in April 2025, while the second is scheduled for release in the fall of 2025.

To support the rollout at CSC, over 50 staff members at National Headquarters (NHQ)-ATIP and more than 240 employees across NHQ sectors and regional offices have been trained to use the ATIPXpress module for OPIs. CSC continues onboarding ATIPXpress, the next step is working with the vendor to migrate backlog data from their legacy system to ATIPXpress in the 2025 to 2026 fiscal year.

7. Access Requests Tasking Pilot Project

In August 2024, CSC launched its Access Requests Tasking Pilot. This was a modernization initiative to centralize the Access to Information record retrieval process by designating a point of entry and exit for taskings, in order to ensure work was done at the lowest level possible. This allowed CSC to increase its compliance to ATIA timelines from 16% in July 2024 to 42% by the end of this fiscal year.

8. Goals and vision moving forward

In the 2025 to 2026 fiscal year, the ATIP Division will turn its focus to:

• Minimizing and eventually eliminating the existing backlog, including ensuring production continues to outpace new requests and that our clients are satisfied
• Providing training and awareness to prevent breaches of personal information and increase employees’ ATIP knowledge
• Complete the migration of AccessPro platform to ATIPXpress to enhance ATIP’s capacity to respond to information requests
• Continue to review our processes to find efficiencies
• Adjust the ATIA and PA delegation orders so that work is done at the lowest possible level
ATIA
• Work towards digitization of the request intake system for incarcerated requesters under CSC jurisdiction
• Work towards an improved video review solution
• Identify opportunities for record sharing outside the formalized ATIP system

3. Delegation order

The Commissioner of CSC is responsible for the administration of the ATIA. The Minister delegates this authority to members of departmental senior management, including the ATIP Division Departmental Coordinator (ATIP Director), to carry out their powers, duties and functions under the Act, in relation to ATIP requests. Certain authorities are delegated to positions in the ATIP Division at NHQ as shown in Appendix A of this report.

4. Performance in 2024 to 2025

4.1 Requests processed under the Access to Information Act

In 2024 to 2025, the CSC ATIP Division received 295 ATIA requests, which represents a 40% decrease from the previous year. A total of 595 requests were carried over from the previous reporting years, totaling 890 requests requiring processing in 2024 to 2025. CSC responded to 581 access to information requests, representing 65% of the total number of requests received and outstanding from the previous reporting periods. Of the 581 requests closed, 42% (242) of requests were closed within legislated timelines.

This graph shows the total workload of access to information requests as a sum of requests received during the reporting period and requests outstanding from the previous reporting period. The line illustrates the trend of files closed. As the graph outlines, while the number of access to information requests had been relatively stable over the years, the current fiscal year saw a decrease in the volume of requests received. Efficiencies and resources continue to be implemented to address the existing backlog and the current workload.

4.2 Disposition of requests

Of the 581 requests completed during the 2024 to 2025 reporting period, 69 requests were full disclosures; 196 were partial disclosures; 12 were withheld in their entirety; no records existed for 75; 2 were a request transfer; 227 were abandoned by the requesters; and none were neither confirmed nor denied or declined to act with the approval of the Information Commissioner. In summary, 12% of the requests were full disclosures and 34% were partial disclosures. In total, 144,051 pages were processed.

4.3 Exemptions and exclusions

There were 566 exemptions, and 5 exclusions applied during this reporting period. Most exemptions invoked by CSC were under 4 subsections of the ATIA:

• Subsection 19(1) was applied in 212 cases (37%) to protect personal information of individuals
• Subsection 16(1) was applied in 113 cases (20%) to protect information relating to law enforcement and investigations
• Subsection 21(1) was applied in 77 cases (14%) to protect information relating to operations of government
• Subsection 20(1) was applied in 75 cases (13%) to protect third party information.

A complete breakdown of the exemptions and exclusions applied during this reporting period is as follows:

Table 2: Breakdown of exemptions and exclusions applied during this reporting period

Exemption and Exclusion Description	Number of Times Applied
Obtained in Confidence	17
Economic Interests of Canada	2
International affairs and defense	1
Law Enforcement and Investigation	113
Security	47
Investigations, examinations and audits	1
Safety of Individuals	2
Personal Information	212
Third Party Information	75
Operations of Government	77
Testing Procedures	3
Solicitors, Advocates and notaries	16
Confidences of the King’s Privy Council	2
Published information	3
Total	571

4.4 Extensions

A total of 148 extensions were taken for closed requests this reporting period. This represents a significant increase in extensions taken for closed requests in comparison to the previous fiscal year (119). Most of the extensions were taken due to a large volume of records (93), and the others were due to required consultation (54) and third-party notice (1). Extensions accounted for 25% of all formal requests closed during the fiscal year.

4.5 Completion time

During the reporting period, CSC completed 194 requests in 30 days or less; 67 requests between 31 and 60 days; 56 requests between 61 and 120 days; 30 requests between 121 to 180 days; and 234 requests completed in over 180 days.

4.6 Deemed refusals

During this fiscal year, there was an increase in the number of requests deemed as refusal; 58% of the requests (339) were closed beyond the legislated timeline, representing a 35% increase from 2023 to 2024 (251).

4.7 Outstanding requests

As of the last day of the reporting period, 309 requests were outstanding and were carried over to the 2025 to 2026 reporting period. Of those 309 requests, 82 were received during this fiscal year, whereas 77 were received during the previous fiscal year 2023 to 2024. Also, 3 outstanding requests were initially received in 2017 to 2018 or earlier; 10 were received in 2018 to 2019; 30 were received in 2019 to 2020; 28 were received in 2020 to 2021; 53 were received in in 2021 to 2022; and 26 were received in 2022 to 2023. A total of 212 of those requests were beyond the legislated timelines as of March 31, 2025, of which 26 (12%) were received during the fiscal year 2024 to 2025. A total of 97 outstanding requests were still considered to be within legislated timelines as of March 31, 2025.

4.8 Outstanding active complaints

During this reporting period, CSC received a total of 37 complaints, representing an increase in the number of complaints received during the last fiscal year (34 complaints in 2023 to 2024). Of those 37 complaints, 17 remained active and were carried over to the next fiscal year 2025 to 2026. Other complaints carried over to fiscal year 2025 to 2026 include:

• (4) complaints received during fiscal year 2023 to 2024
• (1) complaint received in 2022 to 2023, and
• (1) complaint received in 2021 to 2022

Most access complaints received during this reporting period are related to delay/time limit complaints.

4.9 Informal requests

During the reporting period, 1,315 informal requests were received. A total of 1,144 requests were carried over from previous reporting years, totaling 2,459 informal requests requiring processing in 2024 to 2025. Informal requests included requests for previously released access to information packages. A total of 1,230 informal requests were closed during 2024 to 2025. During this fiscal year, the total number of pages re-released was 208,005.

4.10 Consultations from other institutions and organizations

The ATIP Division’s workload involves responding to consultations in response to formal requests received by other institutions and organizations. CSC works closely with its partners in the Public Safety portfolio such as CBSA, RCMP, CSIS, PBC and OCI to respond to consultations in a timely fashion. CSC is consulted on such subjects as court cases, offender grievances, OCI matters, offender files, and deported individuals.

During the 2024 to 2025 reporting period, the number of consultations completed was 48, and the number of pages reviewed was 4,054. CSC completed

• 33 consultation requests in 30 days or less
• 12 consultation requests between 31 and 60 days
• (2) consultation requests between 61 and 120 days; and
• (1) consultation request completed in over 120 days

5. Training and awareness

CSC offered several training and awareness sessions in this period. In general, the sessions covered both Access to Information and Privacy topics, with some variance based on the training participants.

The ATIP Division plays a fundamental role in developing and delivering training on demand. This training is provided to employees at NHQ, Regional Headquarters and at the institutional level across Canada on ATIP related matters. The ATIP Division also continues to provide advice, and address questions and concerns regarding training, policy and guidelines, and interpretations of the Acts through its generic email account. Through the use of these email accounts, CSC staff is provided with a single point of contact to increase their knowledge of the ATIP legislation and related policies.

During this fiscal year, the ATIP Division has focused on maintaining its commitment to providing timely privacy policy advice for urgent and pressing matters. They delivered an informal training session on the collection, use, and disclosure of employee personal information to the Labour Relations and Workplace Management Branch, which was attended by approximately 30 individuals. An informal training session was also delivered to the Incident Investigations Branch (IIB) staff on Coroner’s requests for information, which was attended by approximately (5) staff members from the IIB.

In addition, there was one ATIP training session (general content) delivered by staff at the Prairie Region Regional Headquarters to approximately 10 staff members of the Health Services sector.

6. Policies, guidelines and procedures

There were no new or revised institution-specific policies, guidelines and procedures related to access to information that were implemented during the reporting period. 

7. Proactive publication under Part 2 of the ATIA

CSC is a government institution for the purposes of part 2 of the ATIA. As such, it is subject to sections 82 to 90 of the ATIA.

As a result of Bill C-58: An Act to amend the Access to Information and Privacy Acts receiving Royal Assent on June 21, 2019, the ATIP Division continues to work closely with Parliamentary Relations and other stakeholders on proactive publications. A total of (6) requests for proactive publication were received this fiscal year. All (6) were processed and closed. Of these, (4) (66.6%) were closed on time and (2) (33.4%) were late.

CSC’s published proactive publication requirements during the 2024 to 2025 fiscal year can be found at Proactive disclosure | Open Government - Government of Canada. We also provide links on our website, at Proactive Disclosure - Canada.ca.

The official version of the Proactive publication requirements table can be found at Directive on Proactive Publication under the ATIA, Appendix B: Table of Proactive Publication Requirements

Proactive publication requirements table:

Table 3: All Government Institutions as defined in section 3 of the ATIA

Legislative Requirement	Section	Publication Timeline	Institutional Requirement
Travel Expenses	82	Within 30 days after the end of the month of reimbursement	Yes
Hospitality Expenses	83	Within 30 days after the end of the month of reimbursement	Yes
Reports tabled in Parliament	84	Within 30 days after tabling	Yes

Table 4: Government entities or Departments, agencies, and other bodies subject to the Act and listed in Schedules I, I.1, or II of the Financial Administration Act

Legislative Requirement	Section	Publication Timeline	Institutional Requirement
Contracts over $10,000	86	Q1-3: Within 30 days after the quarter Q4: Within 60 days after the quarter	Yes
Grants and Contributions over $25,000	87	Within 30 days after the quarter	Yes
Packages of briefing materials prepared for new or incoming deputy heads or equivalent	88(a)	Within 120 days after appointment	Yes
Titles and reference numbers of memoranda prepared for a deputy head or equivalent, that is received by their office	88(b)	Within 30 days after the end of the month received	Yes
Packages of briefing materials prepared for a deputy head or equivalent’s appearance before a committee of Parliament	88(c)	Within 120 days after appearance	Yes

Table 5: Government institutions that are departments named in Schedule I to the I or portions of the core public administration named in Schedule IV to that Act (such as government institutions for which Treasury Board is the employer)

Legislative Requirement	Section	Publication Timeline	Institutional Requirement
Reclassification of positions	85	Within 30 days after the quarter	Yes

Table 6: Ministers

Legislative Requirement	Section	Publication Timeline	Institutional Requirement
Packages of briefing materials prepared by a government institution for new or incoming ministers	74(a)	Within 120 days after appointment	No
Titles and reference numbers of memoranda prepared by a government institution for the minister, that is received by their office	74(b)	Within 30 days after the end of the month received	No
Package of question period notes prepared by a government institution for the minister and in use on the last sitting day of the House of Commons in June and December	74(c)	Within 30 days after last sitting day of the House of Common in June and December	No
Packages of briefing materials prepared by a government institution for a minister’s appearance before a committee of Parliament	74(d)	Within 120 days after appearance	No
Travel Expenses	75	Within 30 days after the end of the month of reimbursement	No
Hospitality Expenses	76	Within 30 days after the end of the month of reimbursement	No
Contracts over $10,000	77	Q1-3: Within 30 days after the quarter Q4: Within 60 days after the quarter	No
Ministers’ Offices Expenses * Note: This consolidated report is currently published by TBS on behalf of all institutions.	78	Within 120 days after the fiscal year	No

8. Summary of key issues and actions taken on complaints

CSC’s ATIP Division has made significant progress to reduce its Access to Information complaints with the following measures:

• The ATIP Division continued to prioritize providing timely responses
• The ATIP Division has monthly meetings with the OIC to discuss priority files and resolve issues prior to the section 37 orders, findings and recommendations. This allows CSC to focus its resources where they will be most effective
• The ATIP Division has continued to make use of a divisional complaints coordinator in order to work closely with the OIC to respond to formal complaints and queries using a single point of contact
• The ATIP Division created action plans tailored to complete requests that are the subject of Time Limits complaints
• In order to resolve the complaints, new searches are conducted, information is consulted further and disclosed additional records to requesters when possible

9. Monitoring Compliance

The ATIP Division produces weekly reports for senior management that outlines various outputs, including the number of requests received, closed and outstanding. The ATIP Division also generates ad hoc reports to monitor and report on strategic areas or “quick wins” with the objective of identifying trends and measuring performance to increase compliance with legislated timeframes. Statistics related to the productivity are shared with the ATIP Director and the Rights, Redress and Resolutions’ Director General on a weekly basis.

All CSC issued contracts include General Conditions found in the Public Services and Procurement Canada Standard Acquisition Clauses and Conditions Manual, which include a clause in the General Conditions that relates to Access to Information.

Additionally, to support monitoring compliance, the Financial Directive 350-3 Contracting and CMS-INST-2015-017 Contract Review Boards instructions outline requirements that CSC ATIP will review all contract and contractual arrangements requests, including those within a budget manager’s delegation, that contain personal information to ensure the proper privacy protocols have been adhered to and the appropriate privacy clauses have been incorporated in the resulting contract or contractual arrangement.

Appendix A – Delegation order