DAOD 5026-0, Civilian Grievances

Table of Contents

1. Introduction
2. Policy Direction
3. Authorities
4. References

1. Introduction

Date of Issue: 2005-04-01

Application: This is a directive that applies to employees of the Department of National Defence (DND employees) and an order that applies to officers and non-commissioned members of the Canadian Armed Forces (CAF members) who act as managers or supervisors of DND employees.

Supersession:

• CPAO 7.01, Adjudication Procedures
• CPAO 7.07, The Grievance Procedure
• CPAO 7.08, National Joint Council Redress Procedure

Approval Authority: This DAOD is issued under the authority of the Assistant Deputy Minister (Human Resources - Civilian) (ADM(HR-Civ)).

Enquiries: Director Labour Relations Policies and Programs (DLRPP)

2. Policy Direction

Context

2.1 Part 2 of the Public Service Labour Relations Act (PSLRA) provides the legislative authority for employees and bargaining agents to present grievances.

Policy Statement

2.2 The DND and the CAF are committed to:

1. resolving departmental and National Joint Council (NJC) grievances; and
2. respecting the adjudication process.

Requirements

2.3 The DND shall:

1. establish:
   1. a departmental grievance procedure for all three categories of grievances (individual, group, policy) set out in the PLSRA; and
   2. the authority levels within the grievance procedure;
2. develop and implement guidelines:
   1. with respect to the departmental grievance procedure;
   2. outlining the departmental responsibilities in the Public Service Labour Relations Board (PSLRB) adjudication process; and
   3. with respect to the departmental component of the NJC grievance procedure;
3. provide managers and supervisors with guidance, support and training with respect to departmental and NJC grievances.

2.4 The DND and the CAF shall:

1. ensure that DND employees are well informed of the departmental grievance procedure; and
2. attempt to resolve departmental and NJC grievances at the lowest level possible.

3. Authorities

Authority Table

3.1 The following table identifies the authorities associated with this DAOD:

4. References

Acts, Regulations, Central Agency Policies and Policy DAOD

• Public Service Labour Relations Act
• Public Service Labour Relations Board Regulations
• Adjudication, Treasury Board of Canada Secretariat
• Grievance Procedure, Treasury Board of Canada Secretariat
• Terms and Conditions of Employment Policy, Treasury Board of Canada Secretariat
• National Joint Council Bylaws
• Applicable collective agreements

Other References

• Financial Administration Act
• National Joint Council Directives
• Guidelines for Adjudication
• Guidelines for Civilian Grievances
• Alternative Dispute Resolution Program