Occupant Handbook - 10.0 Moving out

10.1 Moving out process

The moving-out process consists of both a preliminary and final inspection. The Canadian Forces Housing Agency (CFHA) will do a preliminary inspection to inform the Occupant of Record of all the cleaning and condition requirements. This inspection should be held as soon as possible after the Occupant of Record submits a 30-day written notice of intention to vacate to CFHA.

If the Occupant of Record fails to provide the required written notice, they will be charged for the full 30 days’ notice period unless a short-order posting message is provided to the Housing Service Centre (HSC) within 48 hours of receipt.

The final inspection will take place on the move-out date and is carried out to ensure the Occupant of Record has completed all the move-out requirements identified during the preliminary inspection.

The preliminary and final inspections will only occur during the HSC’s regular working hours. The Occupant of Record, or in certain circumstances where a representative has been appointed for them, is required to be present during the inspections. Representatives must be pre-approved by the HSC

10.2 Moving out requirements

When a residential housing unit (RHU) is vacated, it must be left in a clean, hygienic and tidy condition. If the Occupant of Record hires a cleaner, the agreement is between them and the service provider. The Occupant of Record remains entirely responsible for the cleanliness inspection. The following standards must apply:

10.3 Restoration of grounds

Upon moving out, the Occupant of Record must remove any structures that they have installed, and restore the grounds to the original condition, at their own expense. This also includes proper soil preparation and reseeding any damaged grass areas before move-out. If the move occurs during the winter months, the Occupant of Record must provide the HSC a letter of intent, indicating the contact information of the designated person who will remove all the structures, gardens, pet waste, as well as restore the lot in the spring. The designated person must sign the letter. Without a signed letter of intent, the Occupant of Record will be required to give the HSC advanced payment to restore the premises when weather permits. Failure to do so will result in CFHA charging the Occupant of Record as per the Department of National Defence (DND) collection process.

10.4 Shelter charges account/damages

The Occupant of Record is responsible for ensuring that their account with CFHA is paid in full. Failure to settle shelter charge accounts or formally imposed deductions for damages may result in recovery action, which may involve the issuance of taxable benefit remittances.

NOTE: For any damages to the premises caused by movers, please see section 2.5 Damage caused by movers.

10.5 Notification to utility service providers

Unless advised otherwise, the HSC will notify utility providers (hydro, gas, water and sewage) of the move-out date and provide the final meter readings. The Occupant of Record is responsible for providing a forwarding address for final billing.

The Occupant of Record is responsible for informing all other service providers (cable, telephone, internet, etc.) of their move-out date and to provide a forwarding address for final billing.

10.6 Redirection of mail

Occupants are responsible for having all personal mail redirected. Please call the local post office for more information or visit canadapost.ca.

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