Occupant Handbook - 9.0 Communication

9.1 Surveys

Occupant surveys may be conducted to assess the level of customer satisfaction with Department of National Defence housing and the quality of services provided by the Canadian Forces Housing Agency (CFHA). These surveys are conducted online, and all current occupants will be invited to participate via email. Please ensure your contact information is up to date to receive the invitation.

We appreciate your constructive feedback and thank you in advance for taking the time to complete the survey. The results are taken seriously, and your participation is a guaranteed way to ensure that your voice is being heard and your needs are being considered as we work to improve customer service excellence.

CFHA always welcomes questions, concerns, or suggestions you may have to help us improve the services we provide. You can reach out to the CFHA Head Office Customer Service team by email at CFHA-ALFC.HOPSCS-GLSC@forces.gc.ca.

9.2 Complaint resolution process

CFHA applies a phased approach for complaint resolution and strives to resolve issues at the lowest level. If you have raised the issue with the Housing Services Centre staff and manager without resolution, you may submit the complaint in writing to the Customer Service division at the CFHA Head Office for review and decision. Please refer to the Complaints resolution process for more information.