Veteran's service card

From: National Defence

The new Veteran’s Service Card (VSC) helps you stay connected to military and veteran support programs during your transition from military to civilian life. This card also recognizes your service as a Canadian Armed Forces (CAF) member.

Who is eligible

As of September 2018, all eligible members will automatically receive a Veteran’s Service Card when they release from the CAF. You will receive your card during your final release interview.

You’re eligible to receive a Veteran’s Service Card if you’ve:

  • completed basic training
  • been honourably released from the CAF

CAF members and veterans released between February 2016 and September 2018 can apply online for their VSC starting December 1, 2018.

CAF members and veterans released before 2016 can request their card after summer 2019.

Contact us

For more information or for assistance, contact VSCQuestions.EnquetesCSAC@forces.gc.ca.
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An image of a hand holding a Veteran's Service Card. The card is bilingual and displays a member's service number, rank on release, surname, given names, record of service and a headshot image.

Frequently asked questions

I am releasing from the CAF shortly, how can I get my Veteran's Service Card?

The CAF release administrator will automatically request a Veteran’s Service Card for you during your initial interview as part of your release process from the CAF.

Can I use the new Veteran's Service Card as an official identification card?

The new Veteran's Service Card is not intended for official use as an ID card. It is not recognized as an official ID card, according to Treasury Board of Canada and other guidelines on identification cards.

Does this new card replace the CFOne card?

The Veteran's Service Card is not intended to replace the CFOne card. CAF members, Veterans, and their families may apply for a CFOne card, which allows access to programs and services delivered by Canadian Forces Morale and Welfare Services (CFMWS), including the CANEX Rewards Program and the CF Appreciation Program.

When will the new cards be available to Veterans who released before September 2018?

CAF members/Veterans released between February 2016 and September 2018 can apply for the the Veteran’s Service Card during stage two, starting December 1, 2018.

Eligible Veterans released before 2016 can request their Veteran’s Service Card during stage three, starting summer 2019.

I already have an NDI 75 card.  Should I apply for the new card to replace it?

If you already have a previously-issued NDI 75 card, there is no advantage applying for the new Veteran’s Service Card. Both the previously-issued card and the new card provide Veterans with linkages and access to the same VAC support programs.

My father was a Veteran who served in the Canadian Forces in the 1980s and is now deceased. I have all his service information.  Will I be able to apply for a VSC in his name on behalf of his estate?

The VSC is not issued to deceased members’ estates.

Where can I find an application form for the new Veteran's Service Card?

An online application process will be put in place December 1, 2018 for Veterans who released between 2016 and 2018 (stage two). A process for requests for VSCs by eligible Veterans who released prior to 2016 (stage three) will be ready for summer 2019.

Is there anyone who can help me with my application for the new Veteran’s Service Card?

CAF members and Veterans can send their questions to VSCQuestions.EnquetesCSAC@forces.gc.ca.  All serving CAF members and Veterans are also encouraged to register for a My VAC Account to learn about the full range of VAC benefits and services.

Where can I find more information?

More information about the CAF personnel initiatives in Canada’s Defence Policy may be found in Chapter One of Strong, Secure, Engaged (SSE).

The word “Veteran” is on the Veteran's Service Card. What is the link with Veterans Affairs Canada (VAC)? 

The card is a joint CAF / VAC initiative that lets CAF members, Veterans, and their families better connect with their communities. It’s a symbol of recognition for former members, encourages a lasting connection with the CAF, and ensures links to VAC support programs in post-service life.

Why is issuing the Veteran’s Service Card important? Is there a connection with CAF personnel initiatives being implemented under Canada’s defence policy, Strong, Secure, Engaged (SSE)?

Canada cannot meet its defence needs at home and abroad without dedicated, motivated, and highly skilled people. The many CAF personnel initiatives being implemented under SSE are vital in ensuring our women and men in uniform not only succeed in operations, but are also fully supported from recruitment through retirement, and beyond. In issuing the Veteran’s Service Card, the CAF is demonstrating that it is committed to enhancing member support.

Why is there a delay to provide a Veteran’s Service Card to Veterans who released from the CAF prior to September of 2018?
Approximately 450,000 veterans who released honourably before 2018 are eligible to receive the new Veteran’s Service Card. The CAF and VAC are working together to ensure that the necessary resources are in place to verify, produce and distribute the Veteran’s Service Cards in a timely manner. 
I served in the CAF for two separate, non-consecutive periods.  The first time was for 8 years in the Reserve Force in the 1990s reaching the rank of Sergeant, and then again in the Regular Force from 2003 to 2007. I was given credit for prior military service when I re-enlisted  in 2003, but because I also changed trades I was reduced by two ranks to Corporal.  I released for the second time in 2007 as a Master corporal. Will my Veteran's Service Card reflect my Sergeant rank?

For administrative consistency, and to maintain the integrity of the Veteran's Service Card (VSC) for all Veterans, it will show the substantive rank the member held upon final release from the CAF. There are a number of reasons that a CAF member's rank on final release could be lower than at some other time during their period of service. This could include because the member:

  • temporarily held an acting higher-rank
  • was demoted a rank or more because of a court martial or administrative action
  • accepted a reduced rank to re-train when changing environments, components or military occupations  

The substantive rank on final release is a standard that can be applied equally to all VSC recipients.

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