Cadet365 - Cadet Onboarding Frequently Asked Questions (FAQs)

Cadet365 will help Cadets and Staff work and collaborate with colleagues remotely, including chat and video conferencing. To make this experience as easy as possible, find answers to frequently asked questions below:

Password Reset

If you need to reset your password, use the self-serve password reset by Microsoft (you are now leaving the Government of Canada website).

This only applies if you have completed onboarding.

General

When will I get a Cadet365 account? UPDATED

New accounts are created up to 30 days after the cadet is taken on strength in FORTRESS.
Since I have my own Microsoft account at home, can I use it to access Cadet365?

No, you will not be able to use your personal Microsoft account or applications to access Cadet365. You require a Cadet365 account.
I already have the Teams application on my PC. Can I use it with Cadet365?

Yes, but you will need to sign out of your existing account beforehand. Teams supports only one work/school account (such as Cadet365) and one personal account. At time of writing, it does not support two work/school accounts.
If I transfer corps/sqn will my account move with me to the new one? UPDATED

Cadets accounts are disable when cadets are struck off strength (SOS) (end of membership) in FORTRESS. Accounts are kept in a disabled state for a maximum of 60 days.

Gaining corps/sqn staff must contact the service desk to request to have the account enable again once the cadet has been reactivated in FORTRESS.

If the delay between the end of membership at the losing corps/sqn and the reactivation at the gaining corps/sqn is longer than 60 days the cadet will end up receiving a NEW Cadet365 account and the content (emails, personal documents) of the previous one will be lost.

Between June 1st and October 1st, no cadets account are deleted to account for summer down time at the corps/sqn level. Accounts will still be disable if a cadet is SOS, but the deletion will not happen until October 1st of the next training year.
How long do I have access to Cadet365 and the Microsoft features? UPDATED

Your Cadet365 account is available while you’re an active cadet. Once your membership is ended in FORTRESS your account will be disable. Your account will be deleted 60 days after your end of membership.
I am graduating from Cadets or leave the program what happens to my information? UPDATED

Once your membership is ended in FORTRESS your account will be disabled, with all personal documents associated with it (emails, documents stored in your personal OneDrive). It is recommended that you back up your files on a personal device prior to being taken off the corps/sqn strength.
I am transferring to CIC/COATS can my information / account be transferred?

There will be no migration from one account to the other, you must back up your needed information outside the Cadet365 environment.
My account is in the wrong language, how do I fix that?

Let your staff know and they can update it in Fortress, it can take up to 28 days for the change to be reflected in Cadet365 .
My Preferred first name is not right, how do I fix that?

Let your staff know and they can update it in Fortress, it can take up to 28 days for the change to be reflected in Cadet365 .

For more information

Cadet365 Cadet Onboarding

Cadet365 Training and Resources for Cadets

Get Cyber Safe!

CJCR Mobile Application

Onboarding

What if I already have a Cadet365 account?

If you have a Cadet365 account from the summer of 2021, it’s even easier! You can go to https://portal.office.com (you are now leaving the Government of Canada website) and sign in to your account. If you don't remember your password, you can reset it here (you are now leaving the Government of Canada website).
How long does the set-up process take? What do I need to be prepared?

Setting up the account only takes a few minutes. Note: you will need access to a phone or tablet in order to use the two-factor authentication sign in, even if you are accessing from a laptop or desktop.
Which web browser should I use?

For access to full functionality on Microsoft 365, Microsoft Edge or Google Chrome are the recommended browsers.

Unsupported browsers may be missing certain functionalities - see more. (You are now leaving the Government of Canada website)
What are my security obligations- do I need any special antivirus installed?

There are no specific requirements other than ensuring that your device is kept up to date, for both its operating system and browser application. Please consult and follow guidance from Get Cyber Safe to limit the risk of compromise of your device.
The sign in procedure is aking me for personal information such as my cell number, do I have any other options?

The personal information requested is limited to only what is required to enable multifactor authentication and for you to reset your password yourself. If you do not wish for your cellphone number to be used, there is an Authenticator Application which you can install. Under no circumstances will a service desk technician contact you requesting your personal information. Please be mindful of social engineering attempts (using psychological manipulation of people into performing actions or divulging confidential information), phishing and other scams!
I am getting an error message trying to sign in to Office.com on my PC, what might the issue be?
If you have already signed in using another MS account, you need to sign out and clear the browser cache. Then try to sign in with cadet credentials.
- How to clear the cache in Google Chrome (Windows) (You are now leaving the Government of Canada website)
- How to clear the cache in Microsoft Edge (Windows) (You are now leaving the Government of Canada website)
Make sure you are using a compatible browser (Edge or Chrome).
I don't have a smartphone how do I onboard using another method?
Alternate Onboarding onboarding guides are available to help you depending on the device you are using:
Can I sign in to Cadet365 if I am already signed in with another Microsoft 365 account?
Using more than one Microsoft 365 account is possible but can cause some problems
- We recommend dedicating one browser (Microsoft Edge) for cadet-related work and another one (Chrome) for your personal browsing.
- Clear the cache of your "cadet browser" before connecting to Cadet365.
  - How to clear the cache in Google Chrome (Windows) (You are now leaving the Government of Canada website)
  - How to clear the cache in Microsoft Edge (Windows) (You are now leaving the Government of Canada website)
  - Delete browser cache in Mac OS / OS X (You are now leaving the Government of Canada website)
Teams for PC does not support two accounts. However, the mobile app does.

After successfully onboarding

How do I sign in to Cadet365?

Go to Microsoft.com

Go to https://portal.office.com to sign in to your Cadet365 account.

Enter your Cadet365 email address

Enter your "@cdt.cadets.gc.ca" email and click "Next".

For example: JBloggins1234567@cdt.cadets.gc.ca

Enter your password

Enter your password and click "Sign in"
How do I reset my password?

You can use the self-serve password reset by Microsoft (you are now leaving the government of Canada website).
I don't remember my username. What do I do now?

Ask your corps or squadron staff they will be able to provide it to you.
Can I use Cadet365 outside of Canada? UPDATED

Cadet365 can be accessed from the following countries: Canada, United States, United Kingdom, Australia and New Zealand. If you required access while outside of these countries in support of cadets activities, please contact your chain of command.
How do I change the multi-factor authentication (MFA) for my Cadet365 account?

Refer to the Microsoft user guide. (You are now leaving the Government of Canada website)
My account is locked (too many failed password changes, problems with the MFA)?

Let your staff know and they can contact the IT Service Desk to have your account unlocked. A new temporary password will be sent to your corps/squadron.

Email / Outlook

How do I access my @cdt.cadets.gc.ca email on my personal computer?

You can sign in to your Cadet365 account through https://portal.office.com (you are now leaving the Government of Canada website) and select Outlook icon from the menu on the left to launch the desktop version of Outlook.
How do I access my @cdt.cadets.gc.ca email on my smartphone?

You will need to download the "Outlook App" to access your mail.

Step 1: On your Smartphone, go to your app store and download the Outlook App. If you already have the Outlook App, jump to Step 2.

Click on the icons below or search for "Microsoft Outlook" on the App Store (iOS) or Google Play (Android) to download the app (you will leave the Government of Canada's website).

If you already have the Outlook app start here.

Step 2: Open the Outlook App.

Step 3: Select the inbox icon in the top left.

Step 4: Select the icon of an envelope with a plus sign.

Step 5: Select ''Add an account'' and sign in with your Cadet365/CCO credentials.