Accessibility feedback process

Share your feedback to help us create an accessible, barrier-free Canada.

• Provide your opinion on our Accessibility Action Plan
• Describe the barriers you have encountered in your interactions with CED
• Ask a question or raise a concern related to accessibility

On this page

• How to provide feedback
• If you want a response
• What we do with your feedback
• Request an alternate format

How to provide feedback

You can contact our Team Lead, Diversity, Inclusion and Employment Equity:

We will acknowledge receipt of any feedback in the same manner as you have communicated with us, except in cases where you wish to submit anonymous feedback.

If you want a response

If you’ve asked for a response, we will respond in the same way that you communicated with us.

Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

What we do with your feedback

• We analyze feedback for trends and patterns. We don’t identify individuals in our reports.


• The only time your feedback will be connected to you is when you request a personal response from our Diversity, Inclusion and Employment Equity Office.


• We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

Request an alternate format

You can request an alternate format for the feedback process, accessibility action plan and progress reports by contacting us by mail, by email or by telephone using the contact details provided at the top of this page.

Formats available:

• print
• large print (larger and clearer font)
• braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
• audio (a recording of someone reading the text out loud)
• electronic formats that are compatible with adaptive technology