Service standards and results
Our service vision
Provide effective, efficient and client-focused programs and services that contribute to Quebec’s economic development.
Our promise
We are committed to providing quality service:
- Professional, courteous service
We will serve you in a courteous and professional manner. - Tailored service
Our advisors are attentive to the particularities of your project or your request for information or advice and they are committed to ensuring that they adequately meet your needs. - Accessible and responsive service
We will serve you in the official language of your choice.
Our goal is to minimize the time it takes to respond to your request for information or advice. - Timely processing of financial assistance applications
Our goal is to minimize the time it takes to process financial assistance applications and claim payments. - Confidential service
Your file will be handled in a confidential manner.
Our services and standards
Grant and contribution programs
Description :CED delivers grant and contribution programs that primarily target small and medium-sized businesses (SMEs) and economic non-profit organizations (NPOs). We support projects targeting entrepreneurial growth, innovation, diversification and local economic development.
The three main programs through which we deliver our various funding measures are: the Regional Economic Growth through Innovation (REGI) program, the Quebec Economic Development Program (QEDP) and the Community Futures Program (CFP). CED is also called upon to deliver temporary initiatives from time to time.
Service standards and results:
| Service standardsFootnote 1 |
Acknowledgement of receipt |
Decision |
Claim processing |
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Performance target |
The target for achieving these standards is set at 90%. |
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Results |
Annual results for service standards are available in the GC InfoBaseFootnote 3. |
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Footnote 1: Timelines may vary in the case of calls for proposals processes associated with temporary initiatives.
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Footnote 2: Incomplete application: missing information can be submitted within a period of up to 45 days, failing which the file will be closed.
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Footnote 3: Revision of two service standards starting in fiscal year 2026–2027:
- The time to send the acknowledgement of receipt and requests for additional information has been reduced from 15 to 10 business days.
- The decision time for a complete funding application under the QEDP and REGI programs has been reduced from 75 to 65 business days.
An initial service standard simplification and methodology review exercise was carried out for fiscal year 2023–2024. To view the previous service standards and results for 2023–2024.
Meeting your needs
If you believe that we have been unsuccessful in meeting our commitment to provide you with quality service, please contact the business office serving your administrative region. If that response is not satisfactory, you may contact the Office for Client Satisfaction.
Business information services
Description:CED provides information services to future entrepreneurs and small businesses to support their development. These services include front-line referrals to programs, support resources, regulations and market information on trends and opportunities in their sectors.
Service standards and results:
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Service standards |
Acknowledgement of receipt |
Referrals and information on programs |
Market informationFootnote 1 |
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Performance target |
The target for achieving these standards is set at 90%. |
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Results |
Annual results for service standards will be available in the GC InfoBase.Note de bas de page 2 |
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Footnote 1 : If the request requires more than five business days, the client will be advised of the new timeframe either by email or telephone.
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Footnote 2 : The service provided will be assessed regularly to ensure that it meets client expectations, to make improvements if necessary, and to provide the accountability required for this service.
Meeting your needs
If you believe that we have been unsuccessful in meeting our commitment to provide you with quality service, please contact our Office for Client Satisfaction.