Service Advisory Committee

Mandate

The Service Advisory Committee is composed of a group of external experts who provide guidance to the Senior Associate Deputy Minister of Employment and Social Development Canada (ESDC) and Chief Operating Officer (COO) for Service Canada, with a view to improving the delivery of ESDC programs and services to Canadians and businesses. Potential areas of interest include:

  • best practices in service delivery
  • service transformation, administration, design and delivery
  • service level optimization and cost effectiveness
  • trends and future directions related to the way services are provided
  • immediate and future service challenges that the Government of Canada may face

The Committee does not make formal recommendations to ESDC. Rather, it provides informal advice and views on service delivery matters as needed.

Membership

The Committee includes expertise from a cross-section of private industries, as well as academia, government and the not-for-profit sector. The Committee consists of seasoned executives who are viewed as leaders in their fields with significant experience in service delivery issues.

Service Advisory Committee members’ biographies

Meetings

The Committee typically meets four times annually, twice in-person, and twice via teleconference, with additional ad hoc meetings as required.

The views expressed in the summaries of recent meetings are those of some of the Service Advisory Committee members and do not necessarily represent those of Employment and Social Development Canada or the Government of Canada.

Summary of recent Service Advisory Committee meetings

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