Collaborating for success in transforming service to Canadians
Each day, the Government of Canada interacts with millions of Canadians by delivering services that play important roles in their lives. They expect high-quality, easy-to-access, simple and secure services that are responsive to their needs, whether they are offered online, through call centres, or in person.
Budget 2016 highlights the importance of service delivery for the Government of Canada, and public servants across the Government are focused on transforming what we do and how we operate in order to provide a better service experience. As the face of Government of Canada services for many Canadians, ESDC is playing an important role in the advancement of government-wide initiatives.
As an organization dedicated to service excellence, we are listening and working with Canadians to respond to their current and emerging needs. Across our portfolio, we have been collaborating with our partners to modernize the way we work and to build on our successes.
A high performing organization is built on employee engagement, a culture of excellence, demonstrated leadership, and a strong workplace and workforce. To achieve this, everyone in the organization needs to collaborate, share the same vision and value each other's contributions.
We are putting forward the ESDC Service Strategy to serve as a department-wide modernization plan of action which embraces our commitment to service excellence and transforms the way we deliver services to clients, employers, communities and organizations.
Video: Stories of Excellence: Collaborating for Success
Meet motivated employees who are dedicated to service
Testimonial from Quebec Region
Brahim Benyousef describes his experience welcoming Syrian refugees in Montreal.
Going the Extra Mile
Gloria Allen is a team leader at the Inuvik Service Canada Centre
Support for Fort McMurray
A testimonial on the impact of supporting Canadians through extremely difficult events.
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