Gender-based analysis plus
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Institutional GBA Plus capacity
Governance: we remain committed to ensuring the application of gender-based analysis plus (GBA Plus) in the development and implementation of our policies, programs, and services. Each Assistant Deputy Minister is accountable for supporting GBA Plus within their area of responsibility. Each Branch and Region have analysts who perform GBA Plus in their policy, program, and service work. Additionally, several branches have dedicated resources specifically tasked with supporting GBA Plus initiatives. The department also benefits from the leadership of a GBA Plus champion.
The departmental GBA Plus Centre of Expertise (GBA Plus CoE) plays an advisory role in helping develop equitable policies and proposals in support of ESDC programs and initiatives. The Centre of Expertise is responsible for:
- encouraging all employees to apply a GBA Plus lens to ensure that federal government legislation, policies, programs, services and other initiatives take into account the diverse experiences and realities of Canadians
- reviewing, assessing, and providing early and ongoing guidance on all Cabinet and Treasury Board documents
- developing and disseminating tools, resources and guidance documents and organizing learning events to further GBA Plus capacity within the department
- collaborating with internal and external stakeholders to contribute to the advancement of GBA Plus across the public service
- ensuring compliance of initiatives, policies, and programs with the Gender Results Framework, as well as the Gender Budgeting Act
Capacity: ESDC's GBA Plus Centre of Expertise continues to strengthen departmental capacity for creating inclusive policies, programs, and services. In 2025 to 2026, the GBA Plus CoE will:
- maintain the GBA Plus Community of Practice: A platform for employees to share best practices and enhance skills related to GBA Plus
- promote and support data collection: Facilitate the design and delivery of inclusive programs, policies, and services by advancing data collection efforts aligned with the departmental mandate
- advance the Black-Centric Lens initiative: Disseminate the updated Black-Centric Lens tool and promote the new course "Applying a Black-Centric Lens" to equip employees and executives with the knowledge and resources to address disparities affecting Black communities. The GBA Plus CoE will also continue integrating the Black-Centric Lens into departmental business lines, including finalizing a case study in the Western Canada and Territories Region
Human resources (full-time equivalents) dedicated to GBA Plus: the department has 5 full-time equivalents dedicated to working on GBA Plus in 2025 to 2026.
Highlights of GBA Plus results reporting capacity by program
Core responsibility 1: Social Development
Accessible Canada Initiative
The Accessible Canada Fund will use GBA Plus to inform the development of the Fund and future funding processes so that projects reach diverse and underrepresented groups and communities within the disability sector. This approach will expand the program's capacity to report on impacts by gender and diversity.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Through the Accessible Canada Partnerships stream, under the Social Development Partnerships Program - Disability component, the department will collect GBA Plus related data from the final activity reports of funding recipients. Recipient organizations will be required to report on the number and types of groups involved in their projects, including diverse groups with intersectional identities. Such groups include persons with a disability who also identify with official language minority communities, 2SLGBTQI+ persons/groups, Indigenous, and minority communities including Black and other visible minority groups.
Black-led Philanthropic Endowment Fund
The Black-led Philanthropic Endowment Fund supports diverse Black communities across Canada, including those in Northern and rural regions, part of official language minority communities, and with multiple intersecting identity factors, such as Black people who are also members of the 2SLGBTQI+ community, older people, women, Persons living with Disabilities, youth etc.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The Black-led Philanthropic Endowment Fund's GBA Plus data collection strategy is being finalized in collaboration with the Black-led organization selected to administer the fund. Disaggregated data will be collected on the organizations that apply for funding and the projects being implemented. This data will allow the department to understand to what extent the program reached a broad and diverse range of organizations and Black communities. Examples of GBA Plus data that the program may collect includes:
- the age (such as children, youth or seniors)
- intersectional identity factors (such as disability, gender, official language minority community or sexual orientation)
- lived experience (such as low income)
- geography (such as province or territory) of the population served by applicant organizations and funded projects
There are no negative impacts on stakeholders or other people involved in the delivery of the program.
Canadian Benefit for Parents of Young Victims of Crime
This program provides income support to eligible parents or legal guardians who suffer a loss of income while taking time away from work to cope with the death or disappearance of their child (or children) under 25 years of age as the result of a probable Criminal Code offence.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Given the program's nature, no data is collected on benefit claimants to protect their privacy.
Early Learning and Child Care
Employment and Social Development works with provincial, territorial and Indigenous partners to increase access to high-quality, affordable, flexible and inclusive early learning and child care. Access to affordable ELCC has been identified as a major barrier for full economic prosperity and gender equality for women.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department does not directly collect administrative data under the Early Learning and Child Care Program. The Department receives aggregate data about the results of early learning and child care agreements through provincial and territorial annual reports. Results vary depending upon activities and indicators negotiated in provincial and territorial action plans. Provinces and territories will report on specific performance indicators negotiated. These reports will allow the department to measure the results of investments in the Canada-wide early learning and child care system's objectives. However, the program does not require the collection of sufficiently disaggregated data to enable it to monitor and/or report program impacts by gender and diversity.
The department will continue to work with Statistics Canada to collect disaggregated data, from various sources and on a regular basis. Federal investments supporting inclusion in ELCC will also aim to reduce data gaps, including the overlapping factors that shape the social, health, and economic opportunities and outcomes of underserved groups (e.g., Indigenous, Black, other racialized, and ethno-cultural people, newcomers, people with disabilities, and 2SLGBTQI+ communities). This data is collected as part of the Department's mandate to study the various aspects of the Canada-wide Early Learning and Child Care system. Data will be used to support policy research and development for child care, and to ensure that the needs of all families are taken into consideration in working to improve access, drive responsible expansion, and promote inclusion in ELCC in Canada.
Enabling Accessibility Fund
The program collects data on program impacts by gender and diversity to identify gaps or under-reached areas. The program uses this information to develop the parameters for future Calls for Proposals (for example: target a particular group to receive prioritized funding).
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department will continue to collect GBA Plus related data from the final activity reports of grant funding recipients under the Enabling Accessibility Fund.
Since fiscal year 2021 to 2022, the department has collected data on gender and diversity from EAF projects. The successful organizations are required to select the groups their projects targeted, such as:
- children (0-15)
- youth (16-25)
- adults (26-64)
- seniors (65+)
- Indigenous Peoples (First Nations, Inuit, Métis)
- racialized communities (Arab, Black, Japanese, etc.)
- women
- 2SLGBTQI+
- veterans
- disability type (mobility, visual, hearing, etc.)
Data is then analyzed to determine program trends relative to GBA Plus. This approach will continue in future years, which will expand the program's capacity to report on impacts by gender and diversity.
Indigenous Early Learning Child Care Transformation Initiative
This Initiative provides investments in a wide range of programs and services, governance and infrastructure funding to enhance early childhood development and school readiness for Indigenous children regardless of where they live.
Access to culturally appropriate Indigenous Early Learning and Child Care (IELCC) programming will have a positive impact by helping to increase social supports and will improve education, employment and health outcomes.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Investment in child care is an effective policy mechanism with strong socioeconomic and gendered impacts.
The department is co-developing distinctions-based Indigenous Early Learning and Child Care results frameworks with First Nations, Inuit and the Métis Nation. Ways to include and disaggregate GBA Plus indicators will be co-developed with Indigenous partners to determine culturally appropriate frameworks for approaching this type of analysis.
National School Food Program
The program enhances and expands school food initiatives for children across Canada, applying a GBA Plus lens to identify and address inequities affecting diverse populations, such as low-income and Indigenous families. Expected outcomes include better nutrition and improved educational performance.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Moving forward, the department plans to strengthen GBA Plus data collection and reporting through two key initiatives, both anticipated to enhance reporting capacity by 2025-26:
- Provincial and Territorial School Food Action Plans: provinces and territories (PTs) are encouraged to incorporate GBA Plus data, reporting and follow-up measures on program reach and outcomes. These Action Plans reflect the National School Food Policy objectives.
- School Food Data and Research: we will work with other federal departments to outline priority projects focusing on school food data and research, emphasizing GBA Plus analysis.
New Horizons for Seniors Program
The program provides funding to make a difference in the lives of seniors and their communities. Funding recipients are encouraged to address the needs of diverse, vulnerable, and underserved seniors. A final report is used to assess whether the program is meeting GBA Plus objectives, in addition to assessments in the application process and routine progress reporting.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Under the New Horizons for Seniors Program, the department collects data from funded organizations on their projects' impact and their target of diverse seniors. This data includes several variables such as age, gender, geographic location, disability status, Indigenous status, ethnicity, immigration status and identification with 2SLGBTQI+. The department continues to adjust its reporting tools to improve response rates and augment information collected related to its funding impacts. For the new cohort of projects funded under the NHSP Pan-Canadian stream that will begin in December 2024, the department will collect data, including the GBA Plus data, from all funded projects through a revised quarterly Activity Report and a Final Report template. The department will continue to use this data in future years to evaluate the program's impact on seniors by gender and diversity.
Social Development Partnerships Program
The SDPP Children and Families component supports projects in the not-for-profit sector to meet social needs and aspirations of children and families and of other vulnerable populations. A final report is used to assess whether the program is meeting GBA Plus objectives, in addition to assessments in the application process and routine progress reporting.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Children and families: The department will continue to collect data from funded organizations on their projects' impact and target beneficiaries. This information will expand the program's capacity to report on impacts by gender and diversity, and other intersecting factors. These may include ethnicity, geographic location, Indigenous status, immigration status and identification with 2SLGBTQI+. The department will also get additional data on the gender, age, sexual orientation, geography and other identity factors (such as language, education, economic status, racialization and ethnicity) enabling GBA Plus analysis of project beneficiaries.
In 2023, an optional tracking tool was introduced to facilitate the ongoing collection of GBA Plus information. The department also implemented a revised final report template for the newly introduced projects under the Financial Empowerment and Social Inclusion cohorts. Funded recipients will use this template to submit their final reports upon completion of their projects ensuring relevant provisions for effective GBA Plus analysis. In 2024, the department has also developed new annual progress report templates, as well as final report templates, which facilitate the collection of GBA Plus information, for any new projects expected to be funded under the SDPP-CF and its initiatives. The first annual progress reports will be collected from funded organizations at the end of fiscal year 2024 to 2025.
Under the Supporting Black Canadian Communities Initiative (SBCCI), the department collects data on Black-led, Black-focused and Black-serving organizations (B3). These are disaggregated data on organizational type, location, sub-sector of the organization, populations served and types of locations of populations served. The department will also collect disaggregated data on the leadership demographics of B3 organizations starting in March 2024. This data enabled analysis that has identified specific groups within the Black communities in Canada that may be more under-served than the general Black communities. Data on the number of clients and volunteers of the funded organizations are also collected new, including disaggregated data on age and gender where available. The SBCCI's data collection strategy is aligned with that of the Black-Led Philanthropic Endowment Fund, given the overlap in stakeholders and clients served.
Social Development Partnerships Program - Disability
The Disability component of the Social Development Partnerships Program, supports projects intended to improve the participation and integration of people with disabilities in all aspects of Canadian society with respect to social inclusion.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department does not provide direct services or benefits to individual Canadians under this component. No data is collected about the organizations or individuals that may benefit from projects funded by the program.
The department will continue to work towards effective methods of data collection from funded organizations in future years.
National disability organizations funded under the Disability component's national operating funding stream contribute to reporting on this indicator. Staff and volunteers of the funded national disability organizations are encouraged to take part in GBA Plus training. This training is offered online by the Department of Women and Gender Equality Canada.
Organizations receiving regional operating funding and project funding do not report on GBA Plus. Future projects will receive a revised final reporting template upon completion of their agreements. The revisions include additional requirements for information (such as age, gender and ethnicity) to enable more complete GBA Plus analysis on project beneficiaries.
Social Innovation and Social Finance Strategy
Social Purpose Organizations (SPOs) play a key role in tackling socio-economic and environmental challenges. The Social Innovation and Social Finance (SI/SF) Strategy helps SPOs access flexible financing opportunities that enable them to grow and enhance their impacts.
Under the SI/SF Strategy, the Social Finance Fund is aiming that a minimum of 35% of capital be invested in initiatives promoting greater social equity, including 15% in initiatives promoting greater gender equity.
No, this program will not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity in this fiscal. Data is expected to be available starting 2026 to 2027.
Through the Social Innovation and Social Finance Strategy, the department implements the Social Finance Fund's GBA Plus data collection plan in collaboration with social finance wholesalers (funding recipients). Wholesalers are required to collect disaggregated demographic data from social finance intermediaries (SFIs) and social purpose organizations (SPOs) accessing Social Finance Fund investments and funding. The program will collect data on the diversity of wholesalers', SFIs', and SPOs' leadership (both management and board members) as well as on the populations the SFIs and SPOs are mandated to, and do, serve. This information will enable the department to monitor and ensure that funds reach a diversity of organizations and beneficiary populations.
The program is designed to distribute capital to downstream recipients (wholesaler to SFI to SPO), and therefore, data collection is limited for the first years of the program while capital is distributed. Impact data will be collected starting in 2026 to 2027.
Strategic Engagement and Research Program
The Strategic Engagement and Research Program (SERP) supports international and domestic organizations to conduct research, and research-related events, that align with the department's mandate and priorities. SERP projects are required to collect data, where possible, and if the project requires data collection, to measure the program's impact by gender and diversity. This approach supports the collection of information about which GBA Plus groups are benefiting from projects funded by SERP and ensures that SERP funding supports diverse and equity deserving groups.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Under the Strategic Engagement and Research Program, the department supports external organizations to conduct research and research-related events. The department will ensure the GBA Plus components and considerations are included in research and research-related events and that projects supported include a GBA Plus lens where possible. The department will also continue to advocate for, and request, a gender-disaggregated approach to research, and that research take GBA Plus into consideration. Project proposals include questions on how the proposed research and research-related events will consider intersecting factors, including gender, age, disability issues, income, education, language, geography, race, etc.
Sustainable Development Goals Funding Program
This program increases public awareness of the Sustainable Development Goals (SDGs), fosters partnerships, and implements innovative initiatives to advance the SDGs. The SDG Funding Program uses a GBA Plus lens when assessing proposals to ensure the inclusion women, Indigenous Peoples, youth, and other equity-deserving groups.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Through the Sustainable Development Goals Funding Program, the department will explore options to collect data to measure socio-demographic variables. This will include data from funding recipients to better capture important data on demographic variables to measure and report on impacts by gender and diversity.
Core responsibility 2: Pensions and Benefits
Canada Disability Benefit
The Canada Disability Benefit aims to provide financial support and improve the social security of working-age persons with disabilities. The impact of the Benefit on women, ethnicity, location, disability severity and Indigeneity will also be analyzed to determine any trends that would require improvements that could be made through policy and regulatory changes.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The Performance Information Profile notes that the following data will be needed on a regular basis to undertake policy, analysis, reporting and performance measurement:
- benefit volumes
- number of recipients broken out by benefit amount (in $25 increments of monthly benefit amount provided)
- dollars paid
- number of recipients in various income ranges (by $5,000 increments)
- number of recipients using the earnings exemption (fully vs. partially)
- gender
- couples (one CDB recipient in a couple vs. two in a couple) vs. singles
- Provincial and territorial location
- duration of Disability Tax Credit (DTC) certificate (indeterminate vs. temporary)
- DTC certificate effective dates and CDB start dates
- DTC activity limitations for the following categories:
- vision
- hearing
- walking
- speaking
- eliminating
- feeding
- dressing
- mental functions necessary for everyday life
- cumulative effect of significant limitations
- life-sustaining therapy (this would be to generate CDB payment volumes by activity limitation)
- aggregated information about DTC certificate holders by income (family income) and age (for families and individuals)
The main sources of information will be the postcensal Canadian Survey on Disability, conducted every five years; the new Statistics Canada Quality of Life measurements; the Service Canada Client Experience Survey, and other regular sources of data, including the Canadian Income Survey, annual tax data, and CDB administrative data.
Canada Disability Savings Program
The program's goal is to support the long-term financial security of persons with disabilities by providing incentives (grants and bonds) to open and contribute to a Registered Disability Savings Plan.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity. The program is working to broaden the information collected to be able to conduct GBA Plus to improve targeted engagement.
The department uses GBA Plus to understand the socio-demographic make-up of individuals who are using the Canada Disability Savings Program (CDSP). This includes information on beneficiaries' age, gender, official language, place of residence (urban or rural) and province/territory. This information is used to determine if and how efforts to raise awareness of this program could be strengthened. The department is working to broaden and enhance the availability of gender and socio-demographic information it can use to conduct GBA Plus. Beginning in 2024, the program has initiated a project to enable gender-based data collection, replacing sex with gender on application forms and in the CDSP system. 2024 to 2025 is the first fiscal year that beneficiaries and holders have been able to indicate their gender rather than sex.
Canada Pension Plan
The CPP is a social insurance program that provides workers and their families with minimum basic income replacement in the event of the worker's retirement, disability or death. The Plan provides benefits targeted at equity-seeking groups and contains different provisions that protect their benefits and eligibility.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Recent legislative changes have enabled the program to access income tax data from the Canada Revenue Agency, thus increasing the amount of data available for review and evaluation. This newly accessible data will allow the department to perform better evidence-based policy development, including GBA Plus analysis, especially pertaining to retirement and retirement preparedness of marginalized groups, such as CPP survivors, disability pension recipients, and low-income seniors.
Old Age Security
The OAS program is a residence-based program financed through general tax revenues. It plays a significant role in providing income security to older Canadians. Administrative OAS program data are regularly collected, disaggregated by gender, benefit type, age, place of residence, and marital status to measure outcomes and impacts.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Research and data analysis for GBA Plus purposes will continue to be integral to assessing the impacts of potential policy measures on eligible seniors and near-seniors. Such data, whether administrative or coming from Statistics Canada, link impacts based on socio-economic factors such as gender, benefit type, age, place of residence and income level, and, where applicable, marital status. This remains a critical part of the policy development process for the OAS program. That said, given that the department no longer collects gender information on the OAS application, conducting thorough GBA Plus analysis may become challenging in the future.
Personal Support Worker Retirement Savings Innovation Program
Fund organizations to provide retirement savings incentives for personal support workers (PSWs) without a workplace pension. The program will test different approaches to encourage retirement savings to find out which works best. The incentives will help PSWs save for retirement and encourage them to remain in the long-term care sector.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
This is a new program that will provide contributions funding to organizations to develop pilot projects that are expected to launch by January 2026. Initial recipient organizations will provide retirement savings incentives for personal support workers who don't have access to a workplace pension. The organizations receiving funding from ESDC will be required, through the contribution agreements, to provide ESDC with aggregated data on key performance indicators of the program for the following GBA Plus dimensions: geography, gender, Indigenous identification, disability status of ultimate recipients, and whether ultimate recipients identify as racialized persons. The data will enable ESDC to understand the impacts of pilot projects across different GBA Plus dimensions. As initial recipient organizations have not yet been selected, no data on results of program impacts is currently available. Results and impacts will not be fully collected or known until 2028 when projects end, and participant surveys are submitted and compiled.
Core responsibility 3: Learning, Skills Development and Employment
Canadian Apprenticeship Strategy
This program provides grants and non-repayable contributions to support apprenticeship and the skilled trades.
GBA Plus analyses was used to design the Canadian Apprenticeship Strategy so that it incentivizes the training and/or hiring of apprentices from equity-deserving groups that face barriers to pursuing a career in the skilled trades.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
In 2025 to 2026, program officials will engage with departmental evaluation officials to review its annual questionnaires and improve, among other elements, data collection methods as they relate to GBA Plus.
The design of the Canadian Apprenticeship Strategy includes components aimed at supporting diversity, accessibility, and inclusion of equity-deserving groups in the skilled trades. These groups include youth, women, persons with disabilities, Indigenous Peoples, members of 2SLGBTQI+ communities, racialized communities, and newcomers. Under the Strategy, the department also provides supports to employers that hire apprentices from equity-deserving groups known to face barriers to careers in the skilled trades. It also takes into consideration linguistic diversity, official languages, and official language minority communities.
The department collects aggregate data on key performance indicators under funding agreements. This enables the department to track the number and percentage of program participants who are women, racialized individuals/communities, persons with disabilities, Indigenous Peoples, and newcomers. It is important to note that this data is collected on a voluntary basis. It is not possible for the program to report on participant intersectionality between equity-deserving groups. Evaluations on existing apprenticeship initiatives are expected to inform recommendations on how to improve GBA Plus data collection.
Canada Education Savings Program
The Canada Education Savings Program (CESP) helps families save and plan for their children's post-secondary education by delivering education savings benefits. The program analyzes the sociodemographic profiles of program beneficiaries to inform ongoing policy and outreach efforts.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department will continue sharing CESP administrative data with Statistics Canada for integration into the Education and Labour Market Longitudinal Platform. This integration links CESP data with additional datasets, including Census data and Canada Revenue Agency tax data, offering a comprehensive view of impacts on diverse groups. These improvements will support the department's capacity to report on program impacts by gender and diversity.
Canada Service Corps
The Canada Service Corps (CSC) promotes civic engagement among youth aged 12 to 30, particularly Indigenous and under-served youth, by providing access to meaningful volunteer service opportunities that help develop essential skills and experience. The GBA Plus analysis is used to identify barriers to participation and guide program improvements to make service more inclusive.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Since April 2021, the department has collected anonymous demographic data on Canada Service Corps (CSC) participants to support GBA Plus needs. This voluntary data collection process allows youth to indicate their gender, if they identify as Indigenous, are Black, are part of a racialized group, have a disability, are part of an official language minority community, are a newcomer to Canada, are from a rural or remote area, or identify as from a low-income household.
This data enables the department to compare the experiences of different demographic groups in service placements and microgrants. The department will analyze disaggregated program data to examine participation rates, uptake rates, service hours completed, and training outcomes.
To better reach the needs of diverse youth who face barriers to volunteering, CSC launched a Diversity Micro-Grant Stream in 2022, which will continue through 2025 to 2026. As such, to be eligible for funding, this stream requires organizations to have leadership that represents the Indigenous and underserved populations they serve. This approach addresses feedback from youth who want access to leaders and mentors from diverse backgrounds. Outcomes from this stream will be compared with other CSC steams to assess how diverse led organizations support youth in the target populations. To ensure that the program continues to effectively reach Indigenous and underserved youth, the 2023 Call for Proposals introduces new prioritization criteria for diverse-led organization, reinforcing CSC's commitment to serving its target demographics.
Canada Student Financial Assistance Program and Canada Apprentice Loans
The Canada Student Financial Assistance Program helps students with financial need access post-secondary education by providing non-repayable grants and interest-free loans. The program applies GBA Plus principles by monitoring and analyzing program impacts based on gender, diversity, and other intersectional data to inform policy and decision-making.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Under the Canada Student Financial Assistance (CSFA) Program, the department combines administrative data with other sources of information, such as Census data and Canada Revenue Agency data, to understand CSFA Program client outcomes such as completion rates, labour market outcomes and repayment outcomes.
Canadian Benefit for Parents of Young Victims of Crime
This program provides income support to eligible parents or legal guardians who suffer a loss of income while taking time away from work to cope with the death or disappearance of their child (or children) under 25 years of age as the result of a probable Criminal Code offence.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Given the program's nature, no data is collected on benefit claimants to protect their privacy.
Community Workforce Development Program
The Community Workforce Development Program supports communities and workers though workforce planning and skills training to meet local economic development needs. The program brings together community-based organizations, employers, training providers and others to help workers develop the skills needed to transition to new jobs though training and work experience.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Under the Community Workforce Development Program, the department collects disaggregated data based on demographic, geographic and sector-based variables. Data is collected through quarterly project reports from funding recipients. The department uses the data collected to monitor results achieved, using GBA Plus and intersectional analysis.
Employment Insurance
This program provides eligible workers with temporary support to partially replace lost employment income. These benefits include regular and fishing benefits for eligible unemployed workers and self-employed fishers while they look for employment or upgrade their skills. This program also includes special benefits for workers who take time off due to specific life events (illness, pregnancy, to care for a newborn or newly adopted child, to provide care or support to a critically ill or injured family member or a family member requiring end of life care).
GBA Plus information supports ongoing Employment Insurance (EI) program policy development as it is used to understand claimant demographics.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department performs trend analysis of EI claims and benefits information by age and gender. It also conducts analysis using sociodemographic variables. The performance is monitored annually through the EI Monitoring and Assessment report.
The department continues to use EI administrative data, Statistics Canada survey data and Canada Revenue Agency tax data to inform, monitor, and assess the program. Such efforts may allow the department to better support workers when they lose their job through no fault of their own or need to step away from work for a life event.
Enabling Fund for Official Language Minority Communities
The Enabling Fund for Official Language Minority Communities (EF-OLMC) Program's objective is to enhance the economic development and vitality of official language minority communities (OLMCs) across Canada, including under-represented groups within these communities.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Under the Enabling Fund for Official Language Minority Communities (EF-OLMC), the department collects Gender Based Analysis Plus (GBA Plus) data through an annual results reporting exercise. Funding recipients are required to report with an intersectional lens to inform the Department's GBA Plus. This includes sociodemographic variables such as gender, 2SLGBTQI+ identity, age group, Indigenous group, racialized group (visible minority group) and status in Canada (immigration status).
In fiscal year 2025 to 2026, the department will continue to engage with funding recipients to explore potential areas of improvement for the GBA Plus data collection process.
Foreign Credential Recognition Program
This program develops and strengthens Canada's foreign credential assessment and recognition capacity. It contributes to improving the labour market integration outcomes of skilled newcomers and enhances labour mobility. The program specifically benefits newcomers, most of whom are racialized and captures demographic information of project participants.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department tracks the number of skilled newcomers receiving employment supports who are women and/or racialized. In fiscal year 2022 to 2023, the department piloted a new data collection method for Foreign Credential Recognition Loans projects. This new data collection method utilizes Microsoft Forms to provide more timely and easily accessible data on the number of skilled newcomers receiving loans and support services. The method also allows for a breakdown of participants who identify as a woman or visible minority. In 2025 to 2026, this data collection method will be rolled out for employment support projects as well. This will provide easily accessible data on the number of skilled newcomers receiving employment support services with a breakdown of participants who identify as a woman, visible minority, or person with a disability. This will also expand the program's capacity to report on impacts by gender and diversity. The data collection method will be used for system improvement projects, but as these projects are not participant-based, disaggregated data will not be available.
Future Skills
Future Skills aims to ensure that Canada's skills policies and programs adapt and meet the evolving needs of jobseekers, workers and employers.
The Centre applies a GBA Plus lens to address differing demographic and geographic needs. 50% of funding is committed to addressing the needs of under-represented groups. 20% is dedicated towards youth. To date, the Centre has exceeded its target with over 84% of funding addressing the needs of groups underrepresented in the labour market.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
GBA Plus data collection is robust, no plans for further expansion under the current contribution agreement.
The Future Skills Centre collects aggregate participant data from the organization responsible for innovation projects through quarterly activity reports. This data will be used to conduct a GBA Plus analysis on the impacts and effectiveness of various types of training interventions for different demographics. It will also allow the Centre to consolidate evidence on what works for whom and under which conditions.
Indigenous Skills and Employment Training Program
This distinctions-based labour market program supports Indigenous Peoples to improve their skills and meet their career goals. It is delivered by Indigenous service delivery organizations which provide training and other supports, including wrap around supports to address barriers, and serves an approximately equal number of women and men.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department collects GBA Plus data on an ongoing basis for all program participants. Data collected will be disaggregated by Indigenous distinction: First Nations, Inuit, Métis and urban/unaffiliated. This will expand the department's capacity to report on impacts in support of advancing reconciliation and reducing skills and employment gaps between Indigenous Peoples and non-Indigenous Canadians. It will also support discussions with Indigenous partners on results. In addition, input will continue to be sought from Indigenous partners on gender and diversity in an Indigenous reconciliation and self-determination context.
Job Bank
The Job Bank program assists Canadians find work, plan their careers, recruit and hire and access labour market information. GBA Plus is considered in program service delivery. For example, areas for improvement are identified and addressed to improve equity seeking groups' access to employment, labour market information and skills development.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department plans to expand the application of the GBA Plus approach into Job Bank activities with the addition of a new GBA Plus survey for job seekers. Job Bank will invite job seekers to respond to a GBA Plus survey where they can share information about their profile. Findings of this study will orient the implementation and the design of a GBA Plus approach to service delivery in the context of Job Bank.
Through the survey, Job Bank will identify the different needs of users who declare being part of an equity-deserving group. This data enhancement will contribute to improving labour market information access for underrepresented groups and equity-deserving groups using Job Bank services. The department will also continue to improve the content offered to the underrepresented population.
Labour Market Development Agreements
Labour Market Development Agreements (LMDAs) support provinces and territories in providing Employment Assistance Services (for example: employment counselling, and job search assistance, and Employment Benefits). These services enable eligible individuals to gain skills, work experience, or start their businesses.
The numbers of women, Indigenous Peoples, persons with disability, and visible minorities served are monitored and reported annually.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Via the existing Performance Measurement Strategy, GBA Plus data is collected quarterly and monthly for all program participants. This includes self-declared information on gender and for designated groups such as: persons with disabilities, Indigenous Peoples, and visible minorities.
Under the LMDAs, the provinces and territories report performance measurement data. Data collected enables ESDC to report to Canadians about the impact of programs and services. It also allows governments to support the continuous improvement of programs and services and helps to ensure that investments result in increased income and sustainable employment. Data collection methods permit reporting on LMDA clients from several designated groups: women, persons with disabilities, older & younger workers, Indigenous Peoples, visible minorities and recent immigrants.
Opportunities Fund for Persons with Disabilities
This program serves eligible Canadians who self-identify as having one or more disabilities overcome barriers to employment, supporting them to gain relevant work skills, and to obtain employment or self-employment.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Under the Opportunities Fund, the department collects data on gender, age, disability type, severity of disability, visible minority by status, new immigrant and Aboriginal status and geographic location (urban or rural).
In addition, the program will also aim to collect more detailed data on diversity using the Census variables for visible minorities and Indigenous Peoples sub-groups.
Sectoral Workforce Solutions
This program helps employers and workers by supporting initiatives in key sectors of the Canadian economy to develop and implement solutions to address current and emerging workforce needs. The program supports equity-seeking groups by promoting a diverse and inclusive workforce. It provides wrap-around supports to those facing barriers to participation. Projects are required to consider and embed diversity and inclusion in their design.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department implemented a new data collection method for inclusion in all Sectoral Workforce Solutions Program funding agreements. This method allows the program to track the number and percentage of program participants who are women, youth, older workers, racialized Canadians, persons with disabilities, members of 2SLGBTQI+ communities, Indigenous Peoples, and newcomers (immigrants and permanent residents, less than 5 years) who experience positive short-, medium- and long-term outcomes. Related indicators include the number of participants from the equity-seeking groups listed above who receive wrap-around supports, earn training credentials, and are employed after completing a project activity.
Skilled Trades and Apprenticeship (Red Seal Program)
This program supports a skilled and mobile trades workforce that responds to labour market needs. It does this by collaborating with provinces and territories to develop tools that apprenticeship and certification systems need to train, assess and certify skilled trades workers.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department will continue to work with provinces and territories to engage on GBA Plus issues as they relate to Red Seal trades through established networks.
The department does not plan to collect GBA Plus related data in fiscal year 2025 to 2026 since provinces and territories are responsible for implementation of the Red Seal Program within each jurisdiction.
The Skilled Trades and Apprenticeship (Red Seal) Program is a partnership between the federal government, the provinces, and territories (who are responsible for apprenticeship training and trade certification in their jurisdictions), and industry. It aims to develop national standards and examinations for each of the designated Red Seal trades. The department also sponsors the secretariat services for the Canadian Council of Directors of Apprenticeship, which is responsible for the oversight of the Red Seal Program.
Skills and Partnership Fund
This program supports the employment of Indigenous Peoples by encouraging partnerships between Indigenous organizations and employers to provide training linked to specific economic opportunities. Project recipients have the flexibility to provide supports to address barriers to participation in training and employment as part of their project where needed.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department collects GBA Plus data on various identity factors such as Indigenous identity, gender and age on an ongoing basis for all program participants and will adjust as appropriate.
Skills for Success
The program helps Canadians improve their foundational and transferable skills to better prepare for, get and keep a job, and adapt and succeed at work. The program supports all Canadians with a focus on under-represented groups such as Indigenous Peoples, persons with disabilities, racialized Canadians, newcomers, women, and official language minority communities.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The Skills for Success (SFS) program currently collects aggregate level project data on gender and diversity. The program is in the preliminary stages of planning a pilot for collecting disaggregate demographic information in the future.
Under SFS, the department collects GBA Plus related data and reports on it through an annual results reporting exercise that asks funding recipients to provide demographic information on their training participants to measure the GBA Plus impacts. The department collects data on identity factors, such as gender, age, Indigenous status, race, disability status, and newcomer status. This information will inform future policy and program decisions to address targeted needs for specific population groups. The SFS program is in the preliminary stages of planning a pilot for collecting disaggregate demographic information in the future, which would provide more granular, intersectional data.
Student Work Placement Program
This program supports the creation of work integrated learning (WIL) opportunities for students of all ages enrolled in any post-secondary education program at a college, university or polytechnic school in Canada. The program provides incentives, in the form of higher wage subsidies, for employers to offer work placements to students in under-represented groups.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The Student Work Placement Program (SWPP) collects GBA Plus data on an ongoing basis for post-secondary students participating in SWPP opportunities. The Program collects data on gender, visible minorities, persons with disabilities, and Indigenous identity.
Supports for Student Learning Program
The Supports for Student Learning Program (SSLP) helps students facing barriers to education access the supports they need to successfully complete high school, transition to and, succeed in post-secondary education. The program applies GBA Plus principles by addressing barriers to education specific to equity-deserving populations and making programming more inclusive. It also conducts research and collects data on GBA groups to measure program impacts.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The SSLP works with funded recipient organizations to collect aggregate sociodemographic data on the populations served, including gender breakdowns and the number of various equity-deserving students served, such as Indigenous students, students living with disabilities, those living in a low-income household, Black and racialized students, and students identifying as 2SLGBTQI+. The program uses anonymous ‘pre' and ‘post' surveys to measure changes in how students feel about their learning journey before and after receiving support.
Moving forward, the department is implementing evidence-based approaches to help measure impacts on gender and diversity. The department continues to:
- address consistency in data collection across SSLP-funded projects
- improve data collection processes to gather more disaggregated data, and conduct GBA Plus analyses of funded projects
- analyze responses obtained from the anonymous pre- and post-participant survey pilot to refine measurement tools
- explore educational and employment data available through Statistics Canada where possible
Temporary Foreign Worker Program
We are mindful of GBA Plus factors when considering program and policy reforms. We strive to ensure that program initiatives strike a balance between meeting employer needs and ensuring migrant worker rights and protections.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The Department maintains data systems which enable comprehensive and reliable monitoring and reporting of the Program's usage and outcomes. These systems help to highlight and address potential gaps and trends. Program and policy options are modelled using program data as well as Immigration, Refugee and Citizenship Canada (IRCC) work permit data.
Results from a 2023 survey of temporary foreign workers suggest that current support provided via the Migrant Worker Support Program is working, with many respondents reporting an increased likelihood of exercising their rights. Considering that key survey findings point to the continued need for support, the TFW Program will continue to ensure that support services remain responsive to the needs expressed by workers, and that compliance strategies and worker protection initiatives are well informed.
The TFW Program is currently working to better use data linkages amongst the Labour Market Impact Assessment system, ESDC Employer Compliance Data, and IRCC's work permit data. This will allow the Department to gather a more comprehensive level of demographic information to inform policy analysis, research, and evaluation activities for the TFW Program. Access to this data will allow ESDC to analyze GBA Plus impacts, and identify areas where supports are needed to achieve inclusive outcomes for all temporary foreign workers under the Program.
Through data analysis undertaken, the department will advance the following GBA Plus framework outcome for temporary foreign workers: Reduced poverty and improved health outcomes.
Workforce Development Agreements
Through these agreements, provinces and territories provide skills training and employment programming. They support individuals further removed from the labour market, including persons with disabilities, in finding and keeping employment. Data on the number of women, Indigenous Peoples, person with disabilities and visible minorities is collected and reported.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Through the existing Performance Measurement Strategy GBA Plus data is collected on a quarterly and monthly basis for all program participants. This includes self-declared information on gender and for designated groups such as: persons with disabilities, Indigenous Peoples, and visible minorities.
A performance measurement strategy has been developed for the Workforce Development Agreements. This strategy enables the collection of data for reporting to Canadians on program results, including on the labour market outcomes for persons with disabilities and other designated groups such as women, Indigenous Peoples, visible minorities, and recent and non-recent immigrants.
Youth Employment and Skills Strategy
The Youth Employment and Skills Strategy's (YESS) goal is to help youth (15-30), especially youth facing barriers, participate in an inclusive labour market. It includes two programs:
- YESS program
- Canada Summer Jobs (CSJ)
The YESS program provides youth facing barriers, with the social support, skills training, and employment opportunities they need to make a successful transition to the labour market.
CSJ supports employers from not-for-profit, public, and private sectors to provide quality summer employment opportunities for youth to develop and improve their skills.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Each program under the Youth Employment and Skills Strategy reports annually on applicable individual program GBA Plus data:
- gender
- Indigenous youth
- racialized youth
- Black youth
- youth with disabilities
- official language minority community youth
- rural/remote/Northern/fly-in youth
- 2SLGBTQI+ youth
Core responsibility 4: Working Conditions and Workplace Relations
Federal Workers' Compensation
The Government Employees' Compensation Act provides benefits to federal employees (or their dependents) who suffer an occupational injury or illness arising out of, or in the course of their employment, or who are slain on duty.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
This program is gender neutral. It provides benefits to federal employees (or their dependants) who suffer occupational injuries or illnesses arising out of, or the course of their employment, or who are slain on duty. The department is working on a 3-year schedule for implementation of a GBA Plus data collection plan. The estimated launch of the plan is June 2025 for 1 to 2 specific programs in fiscal year 2025 to 2026.
International Labour Affairs
This program protects Canadian workers and employers from unfair competition by encouraging other countries to improve poor labour standards and enforce labour laws. The program negotiates international labour standards that reflect Canadian values and interests and oversees Canada's participation in international labour discussions.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Under this program, the department uses data collection and published reports from international organisations such as the International Labour Organisation (ILO) working on issues impacting vulnerable workers including women, migrant workers, young and older workers. Organisations that are recipients of grants and contributions funding through the International Trade and Labour stream of the Labour Funding Program undertake monitoring, data collection and report regularly to ESDC. Activities related to addressing forced labour in supply chains also promote gender equality and non-discrimination as they work to advance worker protections, including for female workers, so that all workers may benefit from internationally recognized labour standards, including work conditions that are free from forced or compulsory labour practices.
Labour Relations
The Labour Relations Program (LRP), which includes the Federal Mediation and Conciliation Service (FMCS), promotes cooperative labour relations between unions and employers in federally regulated workplaces.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The department does not have a GBA Plus data collection plan in place for the Labour Relations program because data collected under this program focuses on specific sectors/industries and key events in the collective bargaining cycle. The program is gender neutral. It provides dispute resolution and dispute prevention services in the federally regulated private sector in accordance with the collective bargaining cycle. There is no plan to expand data collection. The composition (gender and diversity) of unionized workforces is tracked via the Federal Jurisdiction Workplace Survey.
In the fiscal year 2025 to 2026, where appropriate, the department will continue to use data from the Federal Jurisdiction Workplace Survey (Statistics Canada and ESDC) and the Labour program.
Labour Standards
This program promotes fair and equitable workplaces in federally regulated industries for employees of all genders, age groups and income levels. This is done through the administration and enforcement of the labour standards established under Part III of the Canada Labour Code.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Information on the age, sex, and income of employees in federally regulated industries (the target population for this program) is based on data from the Survey of Employees in the Federal Jurisdiction (SEFJ), last conducted in early 2022. The data from this survey can be used for reporting on impacts by gender and diversity.
Occupational Health and Safety
The Occupational Health and Safety Program ensures that work-related injuries and illnesses are reduced and that federally regulated workplaces are healthy and safe.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Information on the age, sex and income of the target population is based on data from the Survey of Employees under Federal Jurisdiction and internal Government of Canada databases. The Occupational Health and Safety program provides a regulatory framework to benefit all workers in the federal jurisdiction.
The Labour Program is applying GBA Plus to the Personal Protective Equipment (PPE) Initiative to ensure that the personal protective equipment properly fit the diverse workforce in the federally regulated sectors. Most PPE is designed based on the dimensions of a young, fit, average-sized Caucasian male, often overlooking the unique physical attributes of women and the diverse body dimensions across different ethnic populations. This kind of design fails to account for significant differences in body dimensions, resulting in ill-fitting PPE for certain workers. The initiative is intended to ensure that all employees are provided with the same level of protection for their PPE, regardless of their body dimensions.
In the Hazardous Substances regulatory initiative, notable positive impact would be expected for employees who are at an increased risk from hazardous substances due to certain physiological factors. These include: pregnant employees, employees over a certain age (mainly 45 years or older) and employees who may have pre-existing medical conditions. It is anticipated that this proposed Regulation will positively impact men, who have a greater representation in federally regulated sectors such as aircraft servicing, pipeline manufacturing, research laboratories, air transport, long shoring, energy, and the mining sectors, where nanomaterials and thermal stress are present.
Wage Earner Protection Program
This program is designed to reduce the economic insecurity of Canadian workers whose employer files for bankruptcy or has a receiver appointed to liquidate its assets. It protects workers in all labour jurisdictions who are owed unpaid wages, vacation pay, disbursements, termination pay and/or severance pay.
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Under this program, the only GBA Plus data collected by the department is the age of applicants. As part of the ongoing implementation and program evaluation, options are being examined to capture additional data.
Workplace Equity
Ensure the following employers implement employment equity for women, Indigenous Peoples, persons with disabilities, and members of visible minorities:
- federally regulated employers covered under the Legislated Employment Equity Program
- provincially regulated employers covered under the Federal Contractors Program. Ensure funding for partnership-based projects to improve employment equity is also provided
Yes, this program does collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Under the Workplace Equity program, the department collects the annual employment equity data of federally regulated private-sector employers for the 4 groups designated under the Employment Equity Act. These groups include: women, Indigenous Peoples, persons with disabilities, and members of visible minorities. The department also collects data for gendered intersections of these groups: that is, Indigenous men and women, men and women with disabilities, and visible minority men and women. This information is reported annually in the Employment Equity Act: Annual Report. New reporting requirements on expanded salary ranges and pay gap data were introduced in 2021. This data was posted online in 2024 on Equi'Vision - a data visualization tool that provides for comparisons between employers. These initiatives support the department's capacity to report on the impacts of employment equity by the gender and diversity characteristics covered by the Act. This data can also be disaggregated by users into gendered intersections (for example, representation of Indigenous women, pay gaps experienced by men with disabilities). That disaggregation enables GBA Plus which can identify intersectional trends in workplace equity.
Core responsibility 5: Information Delivery Services for Other Departments
Canadian Digital Service
We support federal departments and agencies in improving the design and delivery of services to the public. We do so by: (1) developing and maintaining composable self-serve products that address common service interaction points with the public, (2) providing digital expertise to individual service improvement initiatives, (3) providing enterprise digital credentials products that make it simpler to access government services, and (4) improving the experience of the public on Canada.ca.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
We offer products and services that are used by other departments who do collect this data as part of their own program reporting. Therefore, we do not gather ongoing client data.
For example, we collect data on how the prototypes for a service affect different groups. we test hypotheses on how these groups might be affected by changes in service delivery. We also conduct usability testing to help ensure that services are accessible and will meet the needs of different groups.
In support of the Canada Digital Service Strategic Vision, the program strives to improve diversity, equity and inclusion, learning and development.
Citizen Service Network
The Citizen Service Network delivers Government of Canada services and general program information through a network of approximately 600 points of service and through the Community Outreach and Liaison Service (COLS) which expands the reach of Service Canada across the country.
Canadians can also request assistance online (eServiceCanada, eSIN) or by calling the Outreach Support Centre (OSC), a 1-800 toll-free service, which ensures access to service specifically for Indigenous communities and vulnerable clients who face barriers.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The Network provides general program information, application intake, client authentication and identification and access support for programs and services. It provides personalized assistance to clients; provides support to self-serve and online platforms; and helps clients find the right service by transferring them to specialized call centres or redirecting them to other levels of government.
Through the program participation to the annual Service Canada Client Experience Survey, client satisfaction data will be collected across the five major programs; Employment Insurance (EI), Canada Pension Plan (CPP), Canada Pension Plan Disability Benefit (CPP-D), Old Age Security (OAS) / Guaranteed Income Supplement (GIS) and Social Insurance Number (SIN) clients who applied and received a decision or outcome.
Client experience results by GBA plus client groups are available in the latest Service Canada Client Experience Survey 2022 to 2023.
The department does not collect demographic data on clients served under this program. However, it will continue to use its annual Client Experience Survey to report on impacts by gender and diversity. Results for the 2023 to 2024 Service Canada Client Experience Survey will become available in Spring 2025.
The department will analyze these results by gender and other client group variables, such as disability, newcomers, non-English nor French speakers, clients living in rural areas, clients living in remote areas, youth, seniors, and Indigenous identity.
This analysis will help identify groups who have difficulty accessing services and determining their needs. These results are used to improve access to services to apply for federal programs.
Additionally, a Service Canada Centre Feedback questionnaire collects feedback from clients in Service Canada Centres. This questionnaire includes demographic questions that are not mandatory. This data helps us analyze impacts of the program on gender and diversity and will be used to improve access to services offered by the department.
In 2025 to 2026, findings from the Service Canada Centres feedback questionnaire will complement the annual Service Canada Client Experience survey insights on impacts by gender and diversity groups.
The Service Referral Initiative (SRI) feedback questionnaire will collect input from community partners collaborating with the Citizen Service Network to enhance service delivery for vulnerable client groups. It will also gather insights about the client groups served through the SRI.
Government of Canada Internet Presence
The program ensures the delivery of information to all Canadians on the Internet.
This program includes the department's web publishing operations, Service Canada's digital presence and the key portal for secure services, as well as the My Service Canada Account (MSCA). It is also responsible for the Government of Canada's digital presence, via Canada.ca.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Through the program participation to the annual Service Canada Client Experience Survey, client satisfaction data will be collected across the five major programs; Employment Insurance (EI), Canada Pension Plan (CPP), Canada Pension Plan Disability Benefit (CPP-D), Old Age Security (OAS) / Guaranteed Income Supplement (GIS) and Social Insurance Number (SIN) clients who applied and received a decision or outcome.
Client experience results by GBA Plus client groups are available in the latest Service Canada Client Experience Survey 2022 to 2023.
Results for the 2023 to 2024 Service Canada Client Experience Survey will be available in Spring 2025.
There are no plans to expand data collection in fiscal year 2025 to 2026. By nature, the program ensures the delivery of information to all Canadians on the Internet.
Service Canada provides the infrastructure for Canada.ca. Individual departments are responsible for their own program and service content including the collection of GBA Plus data.
Government of Canada Telephone General Enquiries Services
The program ensures the delivery of information on GC programs to all Canadians over the phone.
Through the collection of some demographic data through feedback surveys, the program aims to ensure gender-equitable and fair access to all Canadians through 1 800 O-Canada including the most vulnerable.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
1 800 O-Canada service does not collect specific information on its callers, but is part of the annual Service Canada Client Experience Survey which collects client experience findings including client satisfaction results.
Client experience results by GBA Plus client groups are available in the latest Service Canada (SC) Client Experience Survey 2022 to 2023.
Results for the 2023 to 2024 SC Client Experience Survey will become available in Spring 2025.
There are no plans to expand data collection in fiscal year 2025 to 2026. The service does not capture any client data. It is a general enquiries and anonymous service and collecting such data is not necessary to deliver the service.
However, the department is now tracking some basic demographics insights through the 1 800 O-Canada specific Client feedback questionnaires. Callers are given the opportunity to complete it following a service interaction. Some results and insights will be available in 2025 to 2026.
Passport
The department delivers the Passport Program domestically on behalf of Immigration, Refugees and Citizenship Canada (IRCC). We collect relevant data required by IRCC to assess diverse client needs, identifying outcomes and impacts that support accessible, inclusive and equitable passport services, enhancing service delivery for all Canadians.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
The program uses collected data to ensure gender-equitable and fair access for all Canadians. Consideration is given to how marginalized and underserved clients access services through Service Canada channels. With the expansion of Passport Program services to Scheduled Outreach locations in rural and remote areas, Service Canada strives to improve access for all Canadians.
IRCC is working to improve policies related to accessibility, fairness, and affordability to facilitate equitable passport access utilizing GBA Plus. Through Service Canada points of service, IRCC collects data based on factors such as, gender, date of birth (age) and place of birth. This data informs policies that support vulnerable groups.
The department and IRCC collaborate regularly on Passport Program and service accessibility issues, ensuring diverse groups can access passport services throughout Service Canada's Citizen Service Network (CSN).
Service Delivery Partnerships
This program establishes service delivery partnerships with external partners to deliver their programs. Partners include other federal institutions, provinces and territories, municipalities, and Indigenous organizations as well as non-profit corporations or public bodies that perform a function for a previously mentioned partner. The program uses existing departmental expertise, infrastructure, and capabilities, to improve service delivery on a cost-recovery basis.
No, this program does not collect sufficient data to enable it to monitor and/or report program impacts by gender and diversity.
Service delivery partners are responsible for collecting data and reporting on impacts related to GBA Plus for their respective programs. The department does not conduct a GBA Plus analysis on the programs of other departments, nor could the department conduct GBA Plus analysis on service delivery partnerships that provide general service delivery support for multiple programs.