Supporting Information on Lower-Level Programs

From Employment and Social Development Canada

Official title: Employment and Social Development Canada 2016–2017 Departmental Results Report

Supporting information on lower-level programs is available on the Employment and Social Development Canada website.

Program: Service network supporting government departments

Sub-program: Government of Canada Telephone General Enquiries Services

Sub-program: Government of Canada Telephone General Enquiries Services Description:

Government of Canada telephone general enquiries services support Canadians through 1 800 O-Canada as well as its customized information services. 1 800 O Canada provides a single point of contact for all Canadians to access quick, up-to-date government information over the phone. It acts as the first point of contact for general information on all Government of Canada programs, services and initiatives; it supports key government priorities and messaging, including those outlined in the Budget and Speech from the Throne; and it supports the Government’s communication needs in crisis situations. Customized information services provide support to Canadians on behalf of Government of Canada programs and services that require a service delivery partner to meet their communication needs, which can include ongoing requirements, targeted campaigns and temporary needs in crisis situations. Canadians who require specialized or client-specific information on programs are connected or are directed to appropriate online resources, program call centres or in-person resources.

Sub-program: Government of Canada Telephone General Enquiries Services Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 20,441,005 17,871,259 (2,569,746)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 5,000,000 3,693,234 (1,306,766)
Net spending 15,441,005 14,178,025 (1,262,980)
The difference in Gross spending is mainly due to unused cost recovery authority.

Sub-program: Government of Canada Telephone General Enquiries Services Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
17 17 0
No variance
Sub-program: Government of Canada Telephone General Enquiries Services Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Canadians have easy, fast and convenient access to up-to-date government information over the phone as a first point of contact for general information on all Government of Canada programs, services and initiatives

Percentage of general enquiry calls answered by a 1 800 O-Canada agent within 18 seconds

Data source: Administrative data

80% March 31, 2018 76% 82% 81% Target Met Targeted result delivered. Accurate call forecast and workforce management practices are in place

1 800 O-Canada information completeness, relevancy and accuracy assessment

Data source: Administrative data

85% March 31, 2018 91% 92% 94% Target Met Target exceeded. Training, standardized content and a robust quality assurance monitoring program are in place

Sub-program: Government of Canada Internet Presence

Sub-program: Government of Canada Internet Presence Description:

The Government of Canada Internet presence supports Canadians by providing easy, fast and convenient access to information and services online. Through Service Canada, ESDC is the principal publisher for a single Government of Canada website, Canada.ca. The site provides an enhanced user experience; citizen-centric, theme-based content; and a common and enhanced Government of Canada search. Canadians can locate detailed information on the programs and services offered through ESDC, as well as general information on all Government of Canada programs and services. Through Service Canada, ESDC also provides Canadians with a simple and secure online portal that brings together a number of services and allows clients to, among other things, view and update their personal information and transact securely with ESDC.

Sub-program: Government of Canada Internet Presence Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 18,587,767 20,859,581 2,271,814
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 18,587,767 20,859,581 2,271,814
The difference is mainly due to the realignment of IT expenditures to the transformation initiatives of other programs and services across the department and to other internet activities captured in Actual Spending but were not part of the Planned Spending amounts.

Sub-program: Government of Canada Internet Presence Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
147 105 (42)
The difference is mainly due to the realignment of IT expenditures to the transformation initiatives of other programs and services across the department.
Sub-program: Government of Canada Internet Presence Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Canadians have easy, fast and convenient access to information and services online

Percentage usability rating for Canada.ca

Data source: Administrative data

To be determined March 31, 2018 Not available 69% 67% Target Met Since the introduction of these indicators, ESDC’s role as the GC Principal Publisher has continued to evolve in both scope and extent of its responsibilities.  ESDC is identifying better indicators to assess the performance of our role as Principal Publisher for the GC internet presence as well as our role in supporting the internet presence of ESDC on Canada.ca.  As a result, work is underway to establish and benchmark targets for these improved measures.
When needed, Canadians have easy, fast and convenient access to information and services through a secure online portal

Percentage usability rating for the Service Canada secure online portal

Data source: Administrative data

To be determined March 31, 2018 80.8% 83.8% 72% Target Met Since the introduction of these indicators, ESDC’s role as the GC Principal Publisher has continued to evolve in both scope and extent of its responsibilities.  ESDC is identifying better indicators to assess the performance of our role as Principal Publisher for the GC internet presence as well as our role in supporting the internet presence of ESDC on Canada.ca.  As a result, work is underway to establish and benchmark targets for these improved measures.

Sub-program: In-Person Points of Service

Sub-program: In-Person Points of Service Description:

In-person points of service support the delivery of services and information for the Government of Canada. They provide information on how to self-serve, client authentication and identification, and services for clients who require one-on-one assistance. Canadians who require specialized or client-specific information for programs like Employment Insurance, the Canada Pension Plan or Old Age Security are directed to appropriate online resources and program call centres. Canadians have access to in-person points of service within reasonable distances from where they live through Service Canada Centres and scheduled outreach locations.

Sub-program: In-Person Points of Service Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 22,009,040 24,827,538 2,818,498
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 22,009,040 24,827,538 2,818,498
The difference is mainly due to an increase in accommodations costs (leases).

Sub-program: In-Person Points of Service Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
225 203 (22)
The difference is mainly due to a realignment of FTEs between programs to match variations in staffing and activity within the organization.
Sub-program: In-Person Points of Service Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Canadians have access to program information and in-person services and have opportunities to self-serve

Percentage of clients served in person who received assistance within 25 minutes

Data source: Administrative data
80% March 31, 2018 83.8% 80.5% 79.3%

Target not met

Result (79.3%) was slightly under the target of 80%, due to the expansion of passport services to Service Canada Centres which generated more in-person visits than anticipated.

Program: Delivery of services for other Government of Canada programs

Sub-program: Passport

Sub-program: Passport Description:

Through Service Canada, ESDC delivers the Passport program on behalf of Citizenship and Immigration Canada. Service Canada is the provider of domestic passport service delivery within Canada through all service delivery channels. Service delivery includes provision of information, intake of applications, validation of identity, production of passports and their distribution to eligible applicants, on time and error free.

Sub-program: Passport Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 176,513,838 161,235,395 (15,278,443)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 155,977,934 145,392,598 (10,585,336)
Net spending 20,535,904 15,842,797 (4,693,107)
No significant difference.

Sub-program: Passport Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
2,226 1,974 (252)
With the transfer of responsibility for the delivery of passport services to ESDC, the service was provided within dedicated FTEs. The difference is mainly due to Passport contingency reserve that was created for unexpected circumstances and increases in volumes and not used.
Sub-program: Passport Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Canadians can obtain a passport within Canada in a timely manner

Percentage of travel documents and other passport services processed within standards*
Data source: Administrative data

90% March 31, 2018 99.8% 99.6% 99.7% Target met

The 90% target was exceeded with a result of 99.7%

  • *See Service standards for passport services

Sub-program: Other government department programs

Sub-program: Other government department programs Description:

Services provided on behalf of other Government of Canada programs include assistance to Canadians, provision of basic and detailed program and service information, application intake and review for completeness, client authentication and validation of identity documents, quick and direct access to specialized agents within other government departments, and provision of space in the service delivery network for other departments.

Sub-program: Other government department programs Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 1,678,540 3,460,129 1,781,589
Specified purpose accounts 0 0 0
Revenues netted against expenditures 1,559,975 416,152 (1,143,823)
Net spending 118,565 3,043,977 2,925,412
The difference in Gross spending is mainly due to new service offerings captured in Actual Spending but were not part of the Planned Spending amounts.

Sub-program: Other government department programs Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
12 17 5
The difference is mainly due to new service offerings captured in Actual Spending but were not part of the Planned Spending amounts.
Sub-program: Other government department programs Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Canadians can access programs and services delivered on behalf of other Government of Canada departments

Number of in-person service requests on behalf of other Government of Canada departments
Data source: Administrative data

Not available March 31, 2018 390,300

357,434

(1.73M*)
357,127 Target Met

A target rate could not be established for this performance indicator, as the actual results are dependent on partner’s decisions to leverage Service Canada’s network to deliver their services.

Note: The 1.73M number includes the total of in-person service requests as well as the Passport requests received on behalf of other Government of Canada departments as published in the 2016 to 2017 Departmental Plan. The 357,434 number is for the in-person service requests on behalf of other Government of Canada departments.

Program: Skills and employment

Sub-program: Employment Insurance

Sub-program: Employment Insurance Description:

The Employment Insurance (EI) program provides temporary income support to unemployed workers while they look for employment or to upgrade their skills. The EI program also provides special benefits to workers who take time off work due to specific life events (illness; pregnancy; caring for a newborn or newly adopted child, a critically ill child or a family member who is seriously ill with a significant risk of death). Workers receive EI benefits only if they have paid premiums in the past year and meet qualifying and entitlement conditions. Self-employed workers may participate in EI and receive special benefits. The EI program is governed by Part I of the Employment Insurance Act and associated Regulations. The Canada Employment Insurance Commission monitors and assists the Department in managing the program. Service Canada’s role is to provide timely and accurate EI benefit payments and services, and to support EI clients through each stage of the service delivery process by providing benefit information, responding to enquiries, assisting employers, processing claims and providing the means to appeal decisions; conducting client authentication and identification; and preventing, detecting and deterring fraud and abuse.

This program is funded through the EI Operating Account.

Sub-program: Employment Insurance Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 20,564,250,355 18,339,367,464 (2,224,882,891)
Specified purpose accounts 19,900,857,100 17,566,685,524 (2,334,171,576)
Revenues netted against expenditures 588,821,049 693,434,385 104,613,336
Net spending 74,572,206 79,247,555 4,675,349
The variance in Gross spending is mainly due to actual spending of Part I EI benefits being lower than originally planned due to an improvement in the labour market conditions, which resulted in a decrease in regular benefit payments.

Sub-program: Employment Insurance Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
7,501 8,296 795
Additional FTEs were required for implementation and service delivery related to Budget 2017 EI measures such as changes to EI special benefits, to support the increase to call centre service standards and for NHQ transformation
Sub-program: Employment Insurance Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Workers in an adjustment situation have access to temporary financial assistance

Proportion of regular Employment Insurance claimants who do not exhaust all their weeks of benefits (time lag in availability of data)
Data source: Administrative data

75% March 31, 2018 68.8% 65.5% Not available “Result not available/Résultat non disponible” Below target in 2015-16 and 2016-17 due in part to shorter EI entitlement, on average, in Canada resulting from improving regional unemployment rates in some regions.

Proportion of regular Employment Insurance claimants who receive benefits and are not frequent claimants (time lag in availability of data)
Data source: Administrative data

75% March 31, 2018 78.5% 78.4% Not available “Result not available/Résultat non disponible”  

Proportion of the full year of Employment Insurance maternity and parental benefits used by parents of newborns (time lag in availability of data)
Data source: Administrative data

90% March 31, 2018 95.1% 95.2% Not available “Result not available/Résultat non disponible”  
Eligible Canadians receive a SIN in a timely manner

Percentage of SINs issued in one in-person visit (based on complete application with all supporting documentation)

90% March 31, 2018 98.8% 98.6% 98.2% Target Met  
Employment Insurance applicants receive a benefit payment or a non-payment notification in a timely manner

Percentage of EI benefit payments or non-payment notifications issued within 28 days of filing
Data source:
Administrative data

80% March 31, 2018 83.8% 83.2% 82.2% Target Met  
Clients making requests for reconsideration of Employment Insurance decisions receive a reconsideration decision in a timely manner

Percentage of request-for-reconsideration decisions finalized within 30 days of the request being received
Data source:
Administrative data

70% March 31, 2018 56.1% 59.6% 67.3% Not Met Speed of service (SOS) for request for reconsideration decisions increased by 7.7% in 2017-18, in comparison to the 2016 to 17 result (59.6%).  Continued attention will be given to this work in 2018-19 to further improve results.
Eligible Employment Insurance applicants receive a benefit payment in the right amount

Percentage of payment accuracy of Employment Insurance
Data source:
Administrative data

95% March 31, 2018 93.9% 95.4% 95.8% Target Met  
Canadians have access to EI information through specialized call centres

Percentage of specialized calls answered by an EI agent within 10 minutes
Data source:
Administrative data

80% March 31, 2018 37% 48% 73.2% Not Met The service level results are attributed to call volumes exceeding the call handling capacity. Budget 2016 provided a two-year investment of $73 million starting in 2016 to 17 to enhance access to the EI Call Centre by increasing the number of agents in order to achieve a service level of 65% and accessibility of 60%. This commitment was exceeded by achieving a 73.2% service level and 61.4% accessibility for the 2017-18 fiscal year.

Sub-program: Labour Market Development Agreements

Sub-program: Labour Market Development Agreements Description:

Labour Market Development Agreements (LMDAs) are established under Part II of the Employment Insurance Act to help unemployed Canadians to develop a skilled labour force that meets the needs of employers. The main objective of Part II is to maintain a sustainable Employment Insurance (EI) system by getting clients back to work quickly. Activities delivered under Part II of the Employment Insurance Act help unemployed individuals in Canada, particularly those who are eligible for EI, prepare for, find and maintain suitable employment. Under the umbrella of Employment Benefits and Support Measures (EBSMs), these activities include similar programs designed and delivered by provinces and territories under LMDAs.

This program is funded through Part II of the Employment Insurance Act.

Sub-program: Labour Market Development Agreements Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 2,146,079,776 2,245,080,622 99,000,846
Specified purpose accounts 1,950,000,000 2,048,592,738 98,592,738
Revenues netted against expenditures 195,527,650 195,939,239 411,589
Net spending 552,126 548,645 (3,481)
No significant variance

Sub-program: Labour Market Development Agreements Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
40 44 4
The variance in FTE utilization is the result of realignment of staffing to match the Sub-program Activity within the Program.
Sub-program: Labour Market Development Agreements Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Through Labour Market Development Agreements, provinces and territories provide EI-eligible clients with unemployment benefits and all unemployed Canadians with employment services

Number of insured clients employed following an employment program benefit or service intervention
Data source: Employment Insurance Monitoring and Assessment Report

Provinces and territories set targets* March 31, 2018 178,556 187,172 Not available*** Result not available Provinces and territories have jurisdiction over setting performance targets for programming funded under Labour Market Development Agreements.

Proportion of insured clients who are employed following the completion of their benefit or service intervention**
Data source: Employment Insurance Monitoring and Assessment Report

Provinces and territories set targets* March 31, 2018 54.7% 56.5% Not available*** Result not available Provinces and territories have jurisdiction over setting performance targets for programming funded under Labour Market Development Agreements.
  • * Provinces and territories have jurisdiction over setting performance targets for programming funded under Labour Market Development Agreements.
  • **Effective April 1, 2018, eligibility for Employment Benefits under Part II of the Employment Insurance Act has been broadened to also include individuals who have paid minimum EI premiums in at least five of the past 10 years.
  • *** Updated results are based on the most recent data published in the 2016 to 2017 EI Monitoring and Assessment Report.

Sub-program: Canada Job Fund Agreements

Sub-program: Canada Job Fund Agreements Description:

The Canada Job Fund Agreements (CJFAs) have been consolidated with the Labour Market Agreements for Persons with Disabilities and the former Targeted Initiative for Older Workers into new Workforce Development Agreements, which have been signed by most provinces and territories.

Under the CJFAs, the Government of Canada transferred funds to support provinces and territories in delivering programs and services to increase labour force participation and help Canadians develop the skills necessary to find and keep a job. The CJFAs included  three streams: the Canada Job Grant to encourage greater employer involvement and investment in training by providing financial assistance to employers on a cost-shared basis; Employer-Sponsored Training to support employer involvement in and contribution to demand-driven training programs and incentives; and Employment Services and Supports to enhance labour market participation of Canadians, with priority given to the unemployed ineligible for Employment Insurance benefits and to low-skilled employed workers. A separate six-year agreement was signed with Quebec that does not include the delivery of the Canada Job Grant, recognizing that the core principles behind the Canada Job Grant are already embedded in Quebec’s training system.

This program uses funding from the following transfer payment: Canada Job Fund Agreements.

Sub-program: Canada Job Fund Agreements Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 501,918,544 557,797,185 55,878,641
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 501,918,544 557,797,185 55,878,641
The variance is attributed to the additional 2017 to 2018 Workforce Development Agreements (WDA) top-up funding ($75M) that was allocated through Budget 2017 which was not included in the Planned Spending for this fiscal year's Departmental Plan. In 2017 to 2018, 11 jurisdictions out of 13 signed a new WDA which accounts for the variance between the 2017 to 2018 WDA top-up funding and the Actual Spending for that same fiscal year.

Sub-program: Canada Job Fund Agreements Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
17 13 (4)
The variance can be explained by delays in staffing and unexpected departures.
Sub-program: Canada Job Fund Agreements Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Increase labour market participation of Canadians through funding for provincial/territorial programs that aim to help them develop the skills necessary to find and keep a job, and increase employer involvement/ investment in skills training

Number of participants benefiting from programs covered under the Canada Job Fund
Data source: Administrative data

Provinces and territories set targets* March 31, 2018 383,854 399,502* Data not yet available Result not available/Résultat non disponible Actual results taken from provincial and territorial annual reports and financial statements.

Average employer contribution to the Canada Job Grant in a given year
Data source: Administrative data

Provinces and territories set targets* March 31, 2018 $2,590 $3,479** Data not yet available Result not available/Résultat non disponible Actual results taken from provincial and territorial annual reports and financial statements.

Change in employment status of participants benefiting from programs covered under the Canada Job Fund
Data source: Administrative data

Provinces and territories set targets* March 31, 2018 7,824 from Unemployed to Employed when surveyed 3 months post-intervention 10,914 from Unemployed to Employed when surveyed 3 months post-intervention*** Data not yet available Target no longer applicable/La cible ne s'applique plus Actual results taken from provincial and territorial annual reports and financial statements.
  • *Based on partial reporting of 9 of 13 provinces and territories.
  • **Based on reporting of 10 of 13 provinces and territories.
  • *** Based on partial reporting of 10 of 13 provinces and territories.

Note: There is a time lag in the availability of data. Data as at August 2018. Not all provinces and territories have provided annual reports and financial statements for fiscal year 2016 to 2017. Assessment of data provided by provinces and territories is ongoing.

Sub-program: Labour Market Agreements for Persons with Disabilities

Sub-program: Labour Market Agreements for Persons with Disabilities Description:

The Labour Market Agreements for Persons with Disabilities expired on March 31, 2018. They have been consolidated with the Canada Job Fund Agreements and the former Targeted Initiative for Older Workers into new Workforce Development Agreements, which have been signed by most provinces and territories.

The Labour Market Agreements for Persons with Disabilities were designed to improve employment outcomes for persons with disabilities by enhancing their employability, increasing employment opportunities and demonstrating the best possible results for Canadians. This program transferred funds to provinces and territories under bilateral agreements for programs and services. Provinces and territories agreed to match the federal contribution from their own revenues. As the needs of persons with disabilities may differ between jurisdictions, provinces and territories had flexibility to determine the design and delivery of programming in the following five priority areas: education and training, employment participation, employment opportunities, connecting employers and persons with disabilities, and building knowledge.

This program used funding from the following transfer payment: Labour Market Agreement for Persons with Disabilities.

Sub-program: Labour Market Agreements for Persons with Disabilities Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 222,895,461 223,583,874 688,413
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 222,895,461 223,583,874 688,413
No significant variance

Sub-program: Labour Market Agreements for Persons with Disabilities Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
7 7 0
No variance
Sub-program: Labour Market Agreements for Persons with Disabilities Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Improve the employment outcomes for persons with disabilities by enhancing their employability, increasing employment opportunities available to them and demonstrating the best possible results for Canadians

Number of client interventions to enhance employability
Data source: Administrative data

300,000 March 31, 2018 382,933* 394,725** Data not yet available*** Result not available Targets based on the number of client interventions historically provided through the Labour Market Agreements for Persons with Disabilities.
Actual results taken from provincial and territorial annual reports.
Variance between targets and actual results dependant on programming designed and delivered by provinces and territories.
  • * Individual clients who were served by more than one program funded through the Labour Market Agreements for Persons with Disabilities may have been counted more than once in totals.
  • ** Based on reporting of 9 of 13 provinces and territories.
  • *** Note: There is a time lag in the availability of data. Data as of August 2018. Not all provinces and territories have provided annual reports for fiscal year 2016-2017. Assessment of data provided by provinces and territories is ongoing.

Sub-program: Opportunities Fund for Persons with Disabilities

Sub-program: Opportunities Fund for Persons with Disabilities Description:

The Opportunities Fund for Persons with Disabilities assists persons with disabilities to prepare for, obtain and maintain employment. It supports persons with disabilities in overcoming barriers to participation in the Canadian labour market, and it supports employers to hire persons with disabilities. This program supports a wide range of programs and services, including job search supports, pre-employability services, wage subsidies, work placements and employer awareness initiatives to encourage employers to hire persons with disabilities. The Opportunities Fund is delivered across the country by Service Canada Centres, in partnership with organizations in the community.

This program uses funding from the following transfer payment: Opportunities Fund for Persons with Disabilities.

Sub-program: Opportunities Fund for Persons with Disabilities Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 44,240,732 48,590,851 4,350,119
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 44,240,732 48,590,851 4,350,119
The variance is due to expenditures for the Opportunities Fund to meet Budget 2014 commitments.

Sub-program: Opportunities Fund for Persons with Disabilities Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
45 55 10
The variance in FTE utilization is the result of realignment of staffing to match the Sub-program Activity within the Program.
Sub-program: Opportunities Fund for Persons with Disabilities Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Persons with disabilities have enhanced their employability, obtained employment, become self-employed or returned to school

Number of clients with enhanced employability
Data source: Administrative data

4,579 March 31, 2018 3,133 3,195 3,570 Not Met   Reporting on enhanced employability (EE) requires clients complete an entire intervention (unless they obtain employment).  Clients who do not complete an intervention are not included in the calculations. The indicators and targets to be used in future planning and reporting exercises will be reviewed.
.**

Number of clients employed or self-employed
Data source: Administrative data

2,035 March 31, 2018 1,950 2,142 2,447 Target Met  
  • * In light of new incremental investments made in the federal Youth Employment Strategy (namely the Canada Summer Jobs program), the 2017 to 2018 client target is significantly higher compared to historical years.
  • ** Current methodology of reporting on enhanced employability (EE) requires that clients complete the entire intervention (unless they obtain employment). This means that clients who did not complete the entire intervention for a variety of reasons are not included in the calculations, although they may still have experienced EE through the intervention. SEB and POB are working together to review indicators and target setting to address some of challenges presented in order to provide the best data available for future planning and reporting exercises.

Sub-program: Youth Employment Strategy

Sub-program: Youth Employment Strategy Description:

The Youth Employment Strategy helps youth aged 15 to 30 get the career information and gain the skills, work experience and abilities they need to find and maintain employment. The Youth Employment Strategy is an ESDC-led horizontal initiative involving 10 other federal departments and agencies that assist youth in making a successful transition into today’s changing labour market. The Youth Employment Strategy has three program streams: Skills Link, Career Focus and Summer Work Experience, which includes Canada Summer Jobs. This program is delivered nationally, regionally and locally via funding instruments such as contribution agreements and direct delivery methods.

This program uses funding from the following transfer payment: Youth Employment Strategy.

Sub-program: Youth Employment Strategy Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 360,566,790 394,333,520 33,766,730
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 360,566,790 394,333,520 33,766,730
No significant variance.

Sub-program: Youth Employment Strategy Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
393 468 75
The variance in FTE utilization is the result of realignment of staffing to match the Sub-program Activity within the Program.
Sub-program: Youth Employment Strategy Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Youth have access to programs that allow them to acquire the skills, learning experiences and opportunities they need to find and maintain employment or return to school

Number of clients served who have started one or more interventions within the current fiscal year
Data source:  Administrative data

78,383*
(Canada Summer Jobs = 70,000, Career Focus = 2,083, Skills Link = 6,300)
March 31, 2018 42,279 77,205 82 087
CSJ: 68,967 CF: 2,461
SL: 10,659
Target Met  

Number of clients employed or self-employed
Data source:  Administrative data

4,608 March 31, 2018 5,469 6,095 6,851 Target Met  
  • * In light of new incremental investments made in the federal Youth Employment Strategy (namely the Canada Summer Jobs program), the 2017 to 2018 client target is significantly higher compared to historical years.

Sub-program: Targeted Initiative for Older Workers

Sub-program: Targeted Initiative for Older Workers Description:

(The Targeted Initiative for Older Workers was not included in the 2017 to 2018 Departmental Plan as the program sunset on March 31, 2017. ESDC’s activities in support of older workers were subsequently included in funding to provinces and territories in Workforce Development Agreements, which are reported under Canada Job Fund Agreements in this report).

Targeted Initiative for Older Workers (TIOW) is a federal-provincial/territorial cost-shared initiative that provides unemployed older workers (normally between the ages of 55 and 64) with employment assistance services, skills upgrading and work experience to reintegrate them into the workforce and/or increase their employability. The Initiative assists unemployed older workers in small communities of 250,000 or less that are experiencing high unemployment, significant downsizing/closures, unfulfilled employer demand and/or skills mismatches. Under this program, provinces and territories are responsible for identifying specific communities for participation in the Initiative, designing and delivering projects, and monitoring and reporting on projects. All projects must include employment assistance activities such as résumé writing, interview techniques, counselling and job search techniques and at least two employability improvement activities such as prior learning assessment, skills training, work experience or preparation for self-employment. The Government of Canada’s investment in the Initiative complements other funding provided through various labour market transfers to provinces and territories to support Canadians in receiving the training they need to secure employment, including the Canada Job Fund Agreements, Labour Market Development Agreements and Labour Market Agreements for Persons with Disabilities.

This program uses funding from the following transfer payment: Targeted Initiative for Older Workers.

Sub-program: Targeted Initiative for Older Workers Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 0 1,356,901 1,356,901
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 0 1,356,901 1,356,901
The difference between Planned and Actual reflects the need for a realignment of resources across sub-programs.

Sub-program: Targeted Initiative for Older Workers Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
0 12 12
The difference between Planned and Actual reflects the need for a realignment of resources across sub-programs.

Sub-program: Enabling Fund for Official Language Minority Communities

Sub-program: Enabling Fund for Official Language Minority Communities Description:

The Enabling Fund for Official Language Minority Communities is an integral component of the Government of Canada’s strategy for official languages as expressed in the Roadmap for Canada’s Official Languages 2013–18: Education, Immigration, Communities. This program aims to enhance the development and vitality of official language minority communities by strengthening their capacity in the areas of human resources and community economic development, and by promoting partnerships at all levels, including with federal partners. This program provides funds to official language minority communities in every province and territory to support professional local capacity to deliver services and supports to job seekers, businesses and communities; generate strategic partnerships; spur investment; and consolidate efforts and resources to take action on community priorities. The Enabling Fund is designed so that official language minority communities can plan and implement community-specific development initiatives and better access a range of labour market services and programs. In addition to contributing to community development, the Enabling Fund allows the Department to deliver on its commitments and obligations related to the Official Languages Act.

This program uses funding from the following transfer payment: Enabling Fund for Official Language Minority Communities.

Sub-program: Enabling Fund for Official Language Minority Communities Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 13,715,065 13,349,769 (365,296)
Specified purpose accounts 100,000 0 (100,000)
Revenues netted against expenditures 14,112 0 (14,112 )
Net spending 13,600,953 13,349,769 (251,184)
No significant variance

Sub-program: Enabling Fund for Official Language Minority Communities Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
15 13 (2)
No significant variance
Sub-program: Enabling Fund for Official Language Minority Communities Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Official language minority communities are better able to implement and sustain community economic and human resource development

Amount invested by non-Enabling Fund funded partners* for every dollar invested by the Enabling Fund in community economic development and human resources development
Data source: Administrative data

$2* March 31, 2018 $1.88** $2.71** $2.12  Target Met  
  • * 2 dollars invested for each dollar allocated to official language minority communities through the Enabling Fund for Official Language Minority Communities Program.
  • ** Results revised in October 2017.

Sub-program: Aboriginal Skills and Employment Training Strategy

Sub-program: Aboriginal Skills and Employment Training Strategy Description:

Indigenous communities have historically experienced significantly higher rates of unemployment, lower rates of labour force participation and higher rates of social assistance than other Canadian communities. The Aboriginal Skills and Employment Training Strategy (ASETS) aims to increase Indigenous participation in the Canadian labour market, ensuring that First Nations, Inuit and Métis people are engaged in sustainable, meaningful employment. Funding from the Strategy supports Indigenous service delivery organizations, which deliver employment and training services through over 600 points of service across Canada. ASETS is linked to the Employment Insurance Act, which enables Indigenous groups to deliver programs similar to those established by Part II of the Act. Currently, ASETS supports labour market obligations specified in Treaty and Self-Government Agreements that are in place with some Indigenous groups. Transfer payments are managed through contribution agreements with Indigenous organizations. ASETS is also linked to the First Nations and Inuit Child Care Initiative, as the funding flows through the ASETS network to agreement holders, to help increase the supply of quality child care services in First Nations and Inuit communities to a level comparable to what is available for the general population. This is done to support First Nations and Inuit early childhood development, as well as to provide child care for First Nations and Inuit caregivers so that they may work and/or participate in job training and skills development programs.

This program uses funding from the following transfer payment: Aboriginal Skills and Employment Training Strategy.

Sub-program: Aboriginal Skills and Employment Training Strategy Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 379,218,785 472,872,880 93,654,095
Specified purpose accounts 94,300,000 100,412,359 6,112,359
Revenues netted against expenditures 4,971,113 11,204,580 6,233,467
Net spending 279,947,672 361,255,941 81,308,269
Additional funding was allocated to ASETS agreement holders with the objective to increase the ability of service providers to meet increased demand from Indigenous peoples for skills development and job training as per Budget 2017 announcement.

Sub-program: Aboriginal Skills and Employment Training Strategy Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
218 171 (47)
The variance in FTE utilization is a result of the realignment of staffing to match Sub-Program Activity within the Program.
Sub-program: Aboriginal Skills and Employment Training Strategy Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
An increasing number of Indigenous people are employed and integrated into the Canadian labour market

Number of clients who obtained employment following service intervention(s)

Data source:  Administrative data

14,000

March 31, 2018 19,687 20,241 20,374

Target Met

 

Sub-program: Skills and Partnership Fund

Sub-program: Skills and Partnership Fund Description:

As a complement to the Aboriginal Skills and Employment Training Strategy, the Skills and Partnership Fund (SPF) is a demand-driven, partnership-based program that supports government priorities through strategic partnerships that fund projects that contribute to the skills development and training-to-employment of Indigenous workers towards long-term, meaningful employment. The SPF encourages innovations in Indigenous training-to-employment and service delivery, including new approaches to labour market training, and improving employment outcomes for Indigenous people. This is done by supporting innovative projects to prepare and train Indigenous people for the demands of the Canadian labour market, requiring the development of partnerships and leveraging of private-sector and federal-provincial-territorial funding to maximize SPF investments and testing new service delivery models to embed long-term program improvements.

Funding recipients deliver supports and services to First Nations, Inuit and Métis people to help them develop the necessary skills and job training to secure jobs. This program focuses on emerging or untapped economic development opportunities to meet the needs of high-demand sectors, as well as areas with skills shortages. Attention is given to ensuring that partnerships are in place prior to project initiation and that projects are responsive to demonstrated need with supports in the areas of training-to-employment, skills development and service innovation.

This program uses funding from the following transfer payment: Skills and Partnership Fund.

Sub-program: Skills and Partnership Fund Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 57,635,336 49,907,503 (7,727,833)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 57,635,336 49,907,503 (7,727,833)
The variance is due to the large number of proposals received in response to the 2016 call for proposals and the rigorous assessment conducted, therefore project implementation was delayed.

Sub-program: Skills and Partnership Fund Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
74 57 (17)
The variance in FTE utilization is a result of the realignment of staffing to match Sub-Program Activity within the Program.
Sub-program: Skills and Partnership Fund Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
An increasing number of Indigenous people are employed and integrated into the Canadian labour market

Number of clients who obtained employment following service intervention(s)

Data source:  Administrative data
1,600 March 31, 2018 1,772

1,686

545

Target not Met

Very few projects were implemented in 2017 to 18. Due to the large number of proposals received in response to the 2016 call for proposals and the rigorous assessment conducted, project implementation was delayed.

Sub-program: First Nations Job Fund

Sub-program: First Nations Job Fund Description:

The First Nations Job Fund program was not included in the 2017 to 2018 Departmental Plan as the program sunset on March 31, 2017. ESDC continues to renew and improve Indigenous labour market programming to help close the employment gap between Indigenous and non-Indigenous people.

The Indigenous youth population is growing in First Nations communities, where there are high unemployment rates and a high dependency on Income Assistance, especially on reserves. The First Nations Job Fund (FNJF) aims to provide on-reserve First Nations Income Assistance recipients between 18 and 24 years of age, who are able to work and who are trainable within one year, with the personalized training necessary to access jobs. Clients are referred to the Fund through the Indigenous and Northern Affairs Canada (INAC) Enhanced Service Delivery system. This program is delivered through the Aboriginal Skills and Employment Training Strategy delivery network. Selected organizations work with local training facilities and employers to ensure that Income Assistance recipients referred from the Enhanced Service Delivery system are provided with the training-to-employment and employment supports they need to secure jobs. The Fund is one of two components of the First Nations Income Assistance Reform Initiative—a joint initiative between INAC, that delivers the enhanced Service Delivery, and ESDC, that administers the FNJF.

This program uses funding from the following transfer payment: First Nations Job Fund.

Sub-program: First Nations Job Fund Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 0 1,273,530 1,273,530
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 0 1,273,530 1,273,530
The difference between Planned and Actual reflects the need for a realignment of resources across sub-programs.

Sub-program: First Nations Job Fund Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
0 12 12
The difference between Planned and Actual reflects the need for a realignment of resources across sub-programs.

Sub-program: Job Bank

Sub-program: Job Bank Description:

Job Bank provides timely and relevant labour market information on employment opportunities across Canada to help workers find suitable employment and help employers find suitable workers. This program targets employers, individuals (e.g. job seekers, unemployed Canadians, students, newcomers and potential immigrants), career practitioners (e.g. employment and vocational counselling organizations, education/learning institutions, and community organizations) and government analysts and decision makers (including federal-provincial/territorial government organizations and programs, ESDC/Service Canada). Job Bank offers a free and bilingual job website, delivered in collaboration with provinces and territories, which allows employers to post available job opportunities and job seekers to search for jobs. In addition, Job Bank includes a variety of economic, labour market and demographic reports, including occupational profiles and projections. This program is legislated by subsections 60(1) and (2) of the Employment Insurance Act; subsection 58(c) of the Employment Insurance Regulations (National Employment Service); and Convention 88 of the International Labour Organization.

Sub-program: Job Bank Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 20,558,111 32,091,091 11,532,980
Specified purpose accounts 300,000 405,190 105,190
Revenues netted against expenditures 14,815,296 17,623,967 2,808,671
Net spending 5,442,815 14,061,934 8,619,119
The variance in Gross spending between planned and actual spending in 2017 to 2018 is attributable to multiple factors including funding received for National Job Bank which was not part of the planned amounts as it was received after the departmental plan was published, and spending of reallocated funds to Job Bank to cover expenses such as the Statistics Canada’s Education Longitudinal Platform, collective agreements recently signed and other expenses related to the growth of the Labour Market Information Directorate which were not in planned amounts.

Sub-program: Job Bank Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
222 247 25
The variance in FTE utilization is resulting from the realignment of staffing to match Sub-Program Activity within the Program and additional funding received for National Job bank which was not part of planned FTEs.
Sub-program: Job Bank Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Labour market information responds to the needs of students, workers, employers, policy makers, governments and stakeholder organizations

Number of active employers using Job Bank
Data source:  Administrative data

50,000 active employers on Job Bank March 31, 2018 130,751Footnote 1
47,995 active employers on Job Bank
82,756 indirect employers on Job Bank
131,494
52,854 active employers on Job Bank
78,640 indirect employers on Job Bank
135,310
56,377 active employers on Job Bank
78,933 indirect employers on Job Bank
Target Met  

Percentage of people who report finding a job as a result of Job Alerts
Data source: Administrative data

19% March 31, 2018 54,078Footnote 2 37% of job seekers reported in a Job Alerts exit survey that they found a job; of these, 18% reported having found a job with Job Bank 56% of job seekers reported in a Job Alerts exit survey that they found a job; of these, 24% reported having found a job with Job Bank Target Met  

Number of jobs matched to individuals
Data source:  Administrative data

175,000 March 31, 2018 77, 465 180,696 206,041 Target Met  

Number of job postings disseminated through Job Bank and related tools
Data source:  Administrative data

1,250,000 March 31, 2018 Total: 1,252,139
Directly from Job Bank: 319,066 (25.5%)
From other government sources: 623,389 (49.8%)
From private job boards: 309,684 (24.7%)
1,200,700 available job postings were disseminated through Job Bank. 238,200 (20%) directly from Job Bank, 645,300 (54%) from other government sources, 317,200 (26%) from private job boards 1,421,906 available job postings were disseminated through Job Bank. 235,871 (16.5%) directly from Job Bank, 795,567 (56%) from other government sources, 390,468 (27.5%) from private job boards Target Met  

Number of website visits
Data source:  Administrative data

70,000,000 March 31, 2018 67,372,234 website visits 65,387,512 website visits 52,206,397 website visits Not Met The reduced number of visits to Job Bank was primarily due to a decline in traffic coming from the Google search engine.”

Number of new job search service subscribers (Job Match and Job Alerts)
Data source:  Administrative data

100,000 new Job Match users
250,000 new Job Alerts subscribers
March 31, 2018 179,442 new Job Match users
212,520 new Job Alerts subscribers
144,469
New Job Match users
181,530 new Job Alerts subscribers
135,819
New Job Match users
238,000 new Job Alerts subscribers
Target Met  

Percentage of job postings for which employers reported filling a vacancy as a result of Job Bank (based on the employers who reported filling a vacancy)
Data source: Administrative data

42% March 31, 2018 71% of Job Bank employers reported in a survey that they filled at least one vacancy; of these, 46% reported having hired through Job Bank. 76% of Job Bank employers reported in a survey that they filled at least one vacancy; of these, 38% reported having hired through Job Bank. 69% of Job Bank employers reported in a survey that they filled at least one vacancy; of these, 40% reported having hired through Job Bank. Target Met  

Number of wage and employment outlooks updated on a yearly basis for all economic regions, provinces/territories and nationally
Data source: Administrative data

Wage data*: 15,000
Employment outlooks*:
16,000
March 31, 2018 Wage data:
15,500
Employment outlooks:
16,500
Wage data: 16,600
Employment outlooks: 17,000
Wage data:
16,000
Employment outlooks: 18,400
Target Met  
  • * Please note that the move to the new National Occupational Classification (NOC) reduced the total number of occupations for each level of geography.

Sub-program: Sectoral Initiatives Program

Sub-program: Sectoral Initiatives Program Description:

The Sectoral Initiatives Program is a grants and contributions program with the objective of addressing current and future skills shortages by supporting the development and distribution of sector-specific labour market intelligence, national occupational standards, and skills certification and accreditation systems. The mandate is to help industry identify, forecast and address human resources and skills issues through partnership-based projects for key sectors of the Canadian economy to help ease labour mobility and labour market adjustment.

This program uses funding from the following transfer payment: Sectoral Initiatives Program.

Sub-program: Sectoral Initiatives Program Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 31,509,583 18,505,275 (13,004,308)
Specified purpose accounts 21,129,877 11,777,247 (9,352,630)
Revenues netted against expenditures 3,143,156 2,300,853 (842,303)
Net spending 7,236,550 4,427,175 (2,809,375)
In 2017 to 2018, the variance in Gross spending between planned and actual expenditures can be attributed to a delay in launching a new call for proposals, resulting in delayed start dates, and lower project expenditures and operating costs.

Sub-program: Sectoral Initiatives Program Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
44 40 (4)
No significant variance
Sub-program: Sectoral Initiatives Program Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Sectoral stakeholders benefit from industry-validated sectoral intelligence products, national occupational standards, and certification and accreditation programs

Number of labour market intelligence reports or forecasting systems, national occupational standards, certification and accreditation regimes developed or updated via Sectoral Initiatives Program projects
Data source:  Administrative data

Reports: 80*
Forecasting systems: 10*
National occupations standards
(NOS): 45*
Certification: 20*

Accreditation programs: 10*
March 31, 2018

Reports: 97
Forecasts and forecasting systems: 43
National occupations standards
(NOS): 134
Certification: 12
Accreditation programs: 1
Data source:  Administrative data

Reports: 205
Forecasting systems: 7
National occupations standards
(NOS): 28
Certification: 15

Accreditation programs: 2

Data not yet available

Results for 2017-18 not yet available.

Targets are notional and based on historical program averages.
As SIP projects are multi-year, the number of product completions by year can vary greatly.

Projects are producing outputs on schedule.
  • * Note: Targets are based on historical data and take into account the long-term nature of the projects and cyclical nature of the program. A decrease in the number of products in a particular fiscal year may simply indicate that new projects are starting while a significant increase may indicate several projects have been completed in that year. SIP projects are complex and multi-year in nature. Initial SIP projects began late 2013 to 2014/early 2014 to 2015 and were three years or less in duration; as such, 2017 to 2018 was the last fiscal year for many projects. Wherever it makes sense, SIP funds solicited projects aligned with policy interests, industry needs, and program Terms and Conditions to minimize variance. Additionally, where there were emerging needs, some projects were

Sub-program: Literacy and Essential Skills

Sub-program: Literacy and Essential Skills Description:

The Office of Literacy and Essential Skills (OLES) aims to help adult Canadians improve their literacy and essential skills to better prepare for, get and keep a job, and adapt and succeed at work. As such, OLES is working closely with provincial and territorial governments to support the integration of essential skills into employment and training programs, which they in large part deliver, and for which they are further supported by federal labour market transfers such as the Canada Job Fund and Labour Market Development Agreements.

Particular emphasis is placed on supporting individuals with low skills and facing multiple barriers to employment such as Indigenous people, youth and official language minority communities (OLMCs). Accordingly, OLES is working horizontally with other ESDC programs such as the Aboriginal Skills and Employment Training Strategy, the Youth Employment Strategy and the Enabling Fund for OLMCs. OLES is also partnering with other government departments, such as Immigration, Refugee and Citizenship Canada, to enhance the availability of essential skills supports for those most in need (e.g. newcomers).

The literacy and essential skills grants and contributions appropriation is from both the Consolidated Revenue Fund – Adult Learning, Literacy and Essential Skills Program (ALLESP) and Employment Insurance Part II – National Essential Skills Initiative (NESI). Funding is used to make strategic investments in transformative projects to replicate and scale up proven approaches to skills upgrading across Canada and to develop innovative approaches to improve the quality of employment and training supports that are more responsive to employer and worker needs.

This program uses funding from the following transfer payment: ALLESP. The program also links with the Roadmap for Canada’s Official Languages 2013 to 2018.

Sub-program: Literacy and Essential SkillsBudgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 28,921,263 22,121,252 (6,800,011)
Specified purpose accounts 5,720,000 2,401,377 (3,318,623)
Revenues netted against expenditures 860,461 2,332,127 1,471,666
Net spending 22,340,802 17,387,748 (4,953,054)
The variance in Gross spending is attributed to the late start of new projects in 2017 to 2018 from the 2015 Call for Concepts. The surplus was reprofiled to partially contribute to the Budget 2018 announcement to provide immediate supports to workers in seasonal industries through a $10 million reallocation of existing resources.

Sub-program: Literacy and Essential SkillsHuman resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
51 36 (15)
The variance in FTE utilization is a result of the realignment of staffing to match Sub-Program Activity within the Program.
Sub-program: Literacy and Essential SkillsPlanned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Adult Canadians have the literacy and essential skills they need to do their job, adapt and succeed in the labour market and contribute to their communities and families

Number of Canadians having accessed essential skills training or supports

Data source:  Administrative data
13,000 March 31, 2018 14,204 8,330 16,097 Target Met  

Number of organizations supporting essential skills training and development

Data source:  Administrative data
450 March 31, 2018 225 636 550 Target Met  

Sub-program: Skilled Trades and Apprenticeship (Red Seal Program)

Sub-program: Skilled Trades and Apprenticeship (Red Seal Program) Description:

Tradespeople are a key component of the highly skilled workforce that supports Canadian competitiveness. Skilled Trades and Apprenticeship targets skilled trades workers and registered apprentices, working with jurisdictions through the Canadian Council of Directors of Apprenticeship (CCDA) to deliver the Interprovincial Standards Red Seal Program. The CCDA is comprised of the apprenticeship authorities from each province and territory and representatives from ESDC. The Red Seal Program helps to develop a highly qualified, productive and mobile skilled trades workforce by developing high-quality Red Seal products, including Red Seal occupational standards and interprovincial examinations for the trades in collaboration with industry. Tradespersons who meet the Red Seal standards receive a Red Seal endorsement on their provincial/territorial trade certificates.

Sub-program: Skilled Trades and Apprenticeship (Red Seal Program) Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 14,629,155 12,361,103 (2,268,052)
Specified purpose accounts 5,000,000 4,187,066 (812,934)
Revenues netted against expenditures 9,033,796 7,435,802 (1,597,994)
Net spending 595,359 738,235 142,876
The variance in Gross spending is due to the internal reallocation of resources between sub-sub-programs within the program including a transfer of contract spending to another sub-sub-program, budget realignment by functional area, and IT projects costs coded to STA.

Sub-program: Skilled Trades and Apprenticeship (Red Seal Program) Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
46 41 (5)
The variance in FTE utilization is a result of the realignment of staffing to match Sub-Program Activity within the Program.
Sub-program: Skilled Trades and Apprenticeship (Red Seal Program) Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
The Red Seal Program is recognized by industry as a standard for certification of competency in the skilled trades

Percentage of Red Seal occupational standards that are up-to-date and reflect labour market needs
Data source: Red Seal Product Development Service Standards

100% March 31, 2018 88% 86% 100% “Target Met”  
Through increased progression in the first two years of an apprenticeship program, completions are enhanced in the designated Red Seal trades

Percentage of apprentices covered by a Red Seal trade
Data source:  Registered Apprenticeship Information System, Statistics Canada

75% March 31, 2018 78% 79% Not available Registered Apprenticeship Information system (RAIS) is released with an 18-month lag (2015 Survey released in June 2017)  

Percentage of apprentices who complete an apprenticeship program and obtain certification in a Red Seal trade
Data source:  Registered Apprenticeship Information System, Statistics Canada***

50% March 31, 2018 54% 49% Not available Registered Apprenticeship Information system (RAIS) is released with an 18-month lag  

Sub-program: Apprenticeship Grants

Sub-program: Apprenticeship Grants Description:

Apprenticeship grants are incentives to attract Canadians to the trades and to assist apprentices in the Red Seal trades to progress and complete their training. This program targets eligible Canadian citizens, permanent residents and protected persons who are out of high school and are registered apprentices in one of the 56 designated Red Seal trades. It is comprised of two grants: the Apprenticeship Incentive Grant, a taxable cash grant of $1,000 per year for registered apprentices (up to a maximum of $2,000 per apprentice) who have successfully completed the technical and on-the-job training requirements for the first or second year/level of an apprenticeship program; and the Apprenticeship Completion Grant, an additional $2,000 taxable cash grant to registered apprentices upon completion of apprenticeship training and receipt of journeyperson certification. Eligibility for this program is tied to the Red Seal trades, as the Red Seal represents a standard of excellence that promotes the mobility of skilled tradespeople based on national standards. Delivery of apprenticeship grants to eligible registered apprentices involves responding to calls for information, collecting and processing applications, issuing payments and monitoring accuracy of payments.

This program uses funding from the following transfer payment: Apprenticeship Grants.

Sub-program: Apprenticeship Grants Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 120,588,634 102,177,407 (18,411,227)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 120,588,634 102,177,407 (18,411,227)
The variance between planned and actual spending in 2017 to 2018 is attributable to lower program take up rate. Eligible apprentices are not applying for the grants to which they are entitled, or not providing the necessary documentation to complete the application process.

Sub-program: Apprenticeship Grants Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
72 63 (9)
The variance in FTE utilization is a result of the realignment of staffing to match Sub-Program Activity.
Sub-program: Apprenticeship Grants Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Participant progression in and completion of an apprenticeship program in a designated Red Seal trade is increased

Number of Incentive Grants issued
Data source:  Administrative data

50,300 March 31, 2018 52,415 50,367 43,088 Not met The variance between planned and actual spending in 2017-18 is attributable to a drop in new apprentice registrations (9% between 2014 and 2015, and 8% between 2015 and 2016). There is also a lower program overall take up rate. Eligible apprentices are not applying for the grants to which they are entitled, or not providing the necessary documentation to complete the application process.

Number of Completion Grants issued
Data source:  Administrative data

24,300 March 31, 2018 24,210 24,523 22,916 Not met The program considers target to be met if achieved results are within a 5% margin. Current year results were 5.7% below the target.
Apprenticeship Incentive Grant applicants receive a payment, or a non-payment notification, in a timely manner

Percentage of initial Apprenticeship Incentive Grant payments or non-payment notifications issued within 28 days
Data source:
Administrative data

95% March 31, 2018 99% 100% 100% Target Met  
Apprenticeship Completion Grant applicants receive a payment, or a non-payment notification, in a timely manner

Percentage of initial Apprenticeship Completion Grant payments or non-payment notifications issued within 28 days
Data source:
Administrative data

95% March 31, 2018 99% 100% 100% Target Met  

Sub-program: Foreign Credential Recognition Program

Sub-program: Foreign Credential Recognition Program Description:

The Foreign Credential Recognition Program (FCRP) targets internationally trained professionals and tradespersons, working with provincial and territorial governments and various organizations (such as regulatory bodies, national associations and credential assessment agencies) to facilitate credential recognition processes and ensure they are fair, consistent, transparent and timely. This program provides strategic financial support to its stakeholders through contribution agreements for key high-demand professions and skilled trades as well as other occupations to ensure that professionals and tradespersons who have obtained their credentials in another country can fully use their skills in Canada’s labour market. In order to streamline foreign credential recognition processes, this program facilitates national coordination among provinces and territories and other partners. The FCRP also works to implement domestic labour mobility initiatives, and complements the Agreement on Internal Trade, by facilitating national coordination among partners and reducing barriers faced by workers in regulated occupations as they pursue employment opportunities across the country.

This program uses funding from the following transfer payment: Foreign Credential Recognition Program.

Sub-program: Foreign Credential Recognition Program Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 26,798,149 14,407,410 (12,390,739)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 26,798,149 14,407,410 (12,390,739)
The variance is mainly attributable to the complex nature of Foreign Credential Recognition (FCR) contribution agreements targeting regulatory bodies and provinces/territories; as well as a later than expected launch date for the FCR Loans Initiative.

Sub-program: Foreign Credential Recognition Program Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
45 43 (2)
No significant variance
Sub-program: Foreign Credential Recognition Program Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
The labour market needs of immigrant workers, employers and other stakeholders are met Portion of skilled immigrants in regulated occupations targeted by systemic foreign credential recognition interventions
Data source: Immigration, Refugees and Citizenship Canada, Statistics Canada and administrative data
78% March 31, 2018 80% 80% 52.9% “Target no longer applicable/La cible ne s'applique plus” An updated formula has been developed to better reflect the change in the selection of immigrants (see note belowFootnote 3).

Sub-program: Temporary Foreign Worker Program

Sub-program: Temporary Foreign Worker Program Description:

The Temporary Foreign Worker (TFW) Program plays a key role in supporting Canada’s economic growth by enabling employers to hire foreign workers on a temporary basis to fill short-term labour needs when Canadians and permanent residents are not available. This program is regulated through the Immigration and Refugee Protection Act and the Immigration and Refugee Protection Regulations and is administered in partnership with Immigration, Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA).

Employment and Social Development Canada (ESDC), through its Service Canada processing centres, assesses applications from employers requesting permission to hire temporary foreign workers and conducts Labour Market Impact Assessments to determine the likely effect these workers would have on the Canadian labour market. The Program assesses the impact by looking at available labour market information for the region and the occupation, the employers’ recruitment and advertisement efforts, wages and working conditions, labour shortages and the transfer of skills and knowledge to Canadians. In addition, Service Canada responds to questions about the Program through Employer Contact Centres and via the Internet.

ESDC works closely with IRCC, the CBSA and the provinces and territories, through appropriate information sharing agreements, to monitor and share information that has an impact on the integrity of both the TFW Program and the International Mobility Program (IMP), which is led by IRCC. Service Canada conducts inspections for the TFW Program and, on behalf of IRCC, for the IMP. In Quebec, the TFW Program is administered in partnership with the Province.

Sub-program: Temporary Foreign Worker Program Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 26,959,445 58,239,703 31,280,258
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 5,616,662 5,616,662
Net spending 26,959,445 52,623,041 25,663,596
After the publication of the 2017 to 2018 Departmental Plan, a number of important changes to the TFW Program were announced. Variance in Gross spending between planned and actual spending for 2017 to 2018 reflects the revised spending plan.

Sub-program: Temporary Foreign Worker Program Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
315 631 316
After the publication of the 2017 to 2018 Departmental Plan, a number of important changes to the TFW Program were announced. Variance between planned and actual FTEs for 2017 to 2018 reflect the revised HR plan.
Sub-program: Temporary Foreign Worker Program Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Employers are provided with timely access to foreign workers when a genuine need exists

Percentage of eligible applications received during the fiscal year that are processed within 10 business days
Data source: Administrative data

80% March 31, 2018 87.9% 79% 83% Target Met  
Employers comply with the conditions and requirements of the Program

Percentage of employers receiving a positive Labour Market Impact Assessment to undergo an inspection1 

25% March 31, 2018 25.7% 100% 25% Target Met Data Source used here: Employment and Social Development Canada (ESDC)’s Foreign Worker System (FWS) and/or the National Integrity Investigation System (NIIS).
Canadians have access to Temporary Foreign Worker Program information through the Employer Contact Centre within the specialized call centres

Percentage of specialized calls answered by an Employer Contact Centre agent within 10 minutes
Data source:
Administrative data

80% March 31, 2018 81% 96% 96.7% Target Met  
  • 1. During the 2016 to 2017 fiscal, the Department’s compliance activities included both on-site inspections and paper-based reviews. Full implementation of on-site inspections began later in the fiscal year which was later than peak business cycles for key sectors. The Department exceeded its overall commitment to conduct 3,547 compliance activities; however, it conducted fewer of the more resource-intensive on-site inspections than originally planned, and conducted more of the less resource-intensive paper-based activities. In 2016 to 2017, over 3,600 compliance activities (on-site and paper-based) were conducted. In addition, the Department received lower than forecasted requests for Labour Market Impact Assessments.

Sub-program: Student Work-Integrated Learning Program

Sub-program: Student Work-Integrated Learning Program Description:

The Student Work-Integrated Learning Program (SWILP, now called the Student Work Placement Program) is a contributions program with the objective of supporting the establishment of sustainable multi-stakeholder partnerships involving employers and post-secondary education (PSE) institutions that work collaboratively to create quality work-integrated learning (WIL) opportunities for PSE students in high-demand fields of the economy, and the development of innovative strategies to foster a culture of WIL in Canada.

This program uses funding from the following transfer payment: Student Work-Integrated Learning Program.

Sub-program: Student Work-Integrated Learning Program Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 17,624,179 12,528,510 (5,095,669)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 17,624,179 12,528,510 (5,095,669)
The Student Work Placement Program (formerly known as the Student Work-Integrated Learning Program) planned spending was not fully utilized as some projects required the gathering of more information and there was a need for more time to negotiate parameters. Funding will be re-profiled for use next year.

Sub-program: Student Work-Integrated Learning Program Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
15 5 (10)
The start date of the Program was delayed by one year. 15 FTEs were planned for year 2 of the Program (which was to be 2017-2018 - before reset of launch date). The five FTEs correspond to the original ask/plan for year 1 of the Program.
Sub-program: Student Work-Integrated Learning Program Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Sustained multi-stakeholder partnerships involving employers and PSE institutions continue to develop WIL opportunities for more PSE students and better align the technical, foundational, entrepreneurial and “work-ready” skills of PSE students

Number of work-integrated learning opportunities in science, technology, engineering and mathematics (STEM) and business fields

Baseline Year. March 31, 2018 Not Applicable Not Applicable 1,127 Target Met  
  • *Updated target from Baseline Year: 1,000

Program: Learning

Sub-program: Canada Student Loans and Grants and Canada Apprentice Loans Program

Sub-program: Canada Student Loans and Grants and Canada Apprentice Loans Program Description:

The Canada Student Loans and Grants and Canada Apprentice Loans Program provides repayable loans and non-repayable grants to help Canadians finance their participation in post-secondary education. Recipients of these loans and grants include full- and part-time students, students from low- and middle-income families, students with dependants and students with permanent disabilities. The Program also offers apprenticeship loans targeting apprentices registered in a Red Seal trade to help cover the cost of technical training. Apprentices registered in a Red Seal trade apprenticeship are able to apply for loans of up to $4,000 per period of technical training. Students and apprentices who receive loans also have access to debt management measures if they are experiencing financial difficulty in repaying their loans. These are managed in partnership with the participating provinces and territories, educational institutions and agencies, financial aid administrators, financial institutions and a service provider. Activities are enabled by the Canada Student Financial Assistance Act, the Canada Student Loans Act and the Apprentice Loans Act and related Regulations. Provinces and territories that do not participate in this program are provided with an alternative payment to fund similar programs and services.

The Program uses funding from the following transfer payments:

  • Canada Student Loans and Grants and Canada Apprentice Loans Program – Interest Payments and Liabilities (Statutory)
  • Canada Student Loans and Grants and Canada Apprentice Loans Program – Direct Financing Arrangement (Statutory)
  • Canada Student Loans and Grants and Canada Apprentice Loans Program – Canada Student Grants Program (Statutory)
  • Canada Student Loans and Grants and Canada Apprentice Loans Program –Canada Apprentice Loans (Statutory)
Sub-program: Canada Student Loans and Grants and Canada Apprentice Loans Program Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 1,972,346,785 2,389,672,884 417,326,009
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 1,972,346,785 2,389,672,884 417,326,009
The variation is attributable to announcements in Budget 2016 which expanded eligibility thresholds for Canada Student Grants and introduced a fixed student contribution to determine eligibility for grants, in place since August 1st, 2017. As this was the first year of expanded eligibility, the new baseline for planned spending could not be predicted with 100% accuracy. The remaining variation can be explained by loans written off by Employment and Social Development.

Sub-program: Canada Student Loans and Grants and Canada Apprentice Loans Program Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
239 238 (1)
No significant variance
Sub-program: Canada Student Loans and Grants and Canada Apprentice Loans Program Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Clients are satisfied with the quality of services they receive

Percentage of in-study and in-repayment borrowers who are satisfied with the overall loan experience provided by the Canada Student Loans and Grants and the Canada Apprentice Loans Program
Data source: CLGSAP Client Satisfaction Survey

78% March 31, 2018 83% 80% 83% Target Met Actual Results Surpassed Target
Apprentices registered in Red Seal trades benefit from financing for apprenticeship training

Number of Red Seal apprentices who received Canada Apprentice Loans
Data Source: CLGSAP administrative data

Not applicable Not applicable 15,700 15,600 13,800 Not Applicable As a need-based program, a target is not set

Sub-program: Canada Education Savings Program

Sub-program: Canada Education Savings Program Description:

The Government of Canada encourages Canadians to use Registered Education Savings Plans (RESPs) to save for a child’s post-secondary education. The Department administers two education savings incentives linked to RESPs:

  1. The Canada Education Savings Grant consists of a basic grant of 20% on the first $2,500 in annual personal contributions to an RESP (this grant is available to all Canadians regardless of their family income), as well as the Additional Canada Education Savings Grant, which consists of:
    1. 10% on the first $500 of annual personal contributions for children from families with a net income between $45,282* and $90,563*; or
    2. 20% on the first $500 of annual personal contributions for children from families with net incomes of $45,282* or less.
  • * 2016 net family income levels. These levels are subject to annual indexing inflation.

The Canada Education Savings Grant is available until the calendar year in which the beneficiary turns 17, and the maximum lifetime amount, including the Additional Canada Education Savings Grant, is $7,200.

  1. The Canada Learning Bond is available for children from low-income families born in 2004 or later and provides an initial payment of $500 plus $100 for each year of eligibility, up to age 15, for a maximum of $2,000. Personal contributions are not required to receive the Canada Learning Bond.

These incentives are delivered through an alternative service delivery arrangement with financial institutions, banks, mutual fund companies and scholarship foundations. These incentives complement the Canada Student Loans Program and other labour market and skills development programs offered by the Department. Funding and activities in support of these incentives are governed by the Canada Education Savings Act and related Regulations.

Sub-program: Canada Education Savings Program Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 996,729,808 1,077,165,195 80,435,387
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 996,729,808 1,077,165,195 80,435,387
The variances are due to more people taking advantage of the education savings incentives; particularly the Canada Learning Bond, due, in part, to various initiatives to increase awareness and take-up.

Sub-program: Canada Education Savings Program Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
109 108 (1)
No significant variance
Sub-program: Canada Education Savings Program Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Children under 18 have savings for post-secondary education in RESPs     

Number of new beneficiaries for the Canada Learning Bond
Data source: Administrative data

130,000 December 31, 2017 116,118 133,865 142,778 Target Met Actual result surpassed target

Number of new beneficiaries for the Canada Education Savings Grant
Data source: Administrative data

269,000 December 31, 2017 306,038 302,603 290,410 Target Met Actual Result Surpassed Target

Percentage of children under 18 (in the current calendar year) who have ever received a Canada Education Savings Grant
Data source: Administrative data

51.5% December 31, 2017 50.3% 51% 52.3% Target Met Actual result surpassed target
Low-income families open RESPs for their children’s post-secondary education

Percentage of eligible children in the current calendar year who have ever received a Canada Learning Bond
Data source: Administrative data

35.4% December 31, 2017 33.1% 34.7% 36.5%  Target Met Actual result surpassed target

Program: Labour

Sub-program: Labour Relations

Sub-program: Labour Relations Description:

This program seeks to promote and sustain cooperative workplace relations in federally regulated workplaces, which cover strategically important sectors of the economy, including banking; telecommunications; broadcasting; air transportation; interprovincial rail, road and pipeline transportation; shipping; uranium mining and nuclear facilities; grain handling along with workplaces in the territories, Aboriginal public administration and some Crown corporations. The program provides mediation and conciliation services to assist employers and unions in achieving collective agreements without resorting to a work stoppage. It offers dispute prevention and relationship development assistance to parties in the form of skills development training, facilitation services and grievance mediation. This program also appoints arbitrators for grievances under Part I of the Canada Labour Code for unjust dismissal and wage recovery appeals under Part III of the Code and appeals under the Wage Earner Protection Program Act.

Sub-program: Labour Relations Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 16,711,057 16,315,420 (395,637)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 16,711,057 16,315,420 (395,637)
No significant variance

Sub-program: Labour Relations Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
136 129 (7)
No significant variance
Sub-program: Labour Relations Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Labour relations are cooperative Percentage of labour disputes settled under Part I (Industrial Relations) of the Canada Labour Code without work stoppages, where parties were assisted by the Labour Program officers
Data source:
Administrative data
95% March 31, 2018 94% 97% 94% Target not met There are multiple limitations and external factors that may both facilitate and hinder results achieved by the Federal Mediation and Conciliation Service. These may include, but are not limited to: economic context and employer’s financial position; state of the relationship between union and management (mutual trust); willingness of parties to improving relationship; and, legal context.

Sub-program: Workplace Health and Safety

Sub-program: Workplace Health and Safety Description:

This program seeks to promote and sustain safe workplaces in the federal jurisdiction (interprovincial transportation, post office and courier companies, telecommunications, banking, grain handling, nuclear facilities, federal Crown corporations, federal public service and Aboriginal governments and their employees). It seeks to ensure federal employers’ compliance with relevant occupational health and safety standards through employer and employee cooperation to ensure healthy and safe workplaces in targeted high-risk industries. It also provides income support and rehabilitation support to injured federal workers and merchant seamen.

Sub-program: Workplace Health and Safety Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 195,511,846 200,198,241 4,686,395
Specified purpose accounts 0 0 0
Revenues netted against expenditures 125,235,000 135,777,800 10,542,800
Net spending 70,276,846 64,420,441 (5,856,405)
No significant variance

Sub-program: Workplace Health and Safety Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
270 253 (17)
No significant variance
Sub-program: Workplace Health and Safety Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Sub-programs will be phased out in the Departmental Results Framework. No indicator will be provided. Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable

Sub-sub-program: Occupational Health and Safety

Sub-sub-program: Occupational Health and Safety Description:

The Occupational Health and Safety (OHS) Program aims to reduce work-related accidents and illnesses in federal jurisdiction workplaces. The development of and amendments to legislation and regulations under the Canada Labour Code is the responsibility of the OHS Program to ensure that workplaces are keeping up to the demands of the evolving workforce. The role is to create tools that assist employers and employees to understand their duties and rights under the Code. Tools include promotional material and proactive advice to employers on how to comply with the Code. Conducting inspections and investigations, issuing directions and, if necessary, initiating prosecutions are some of the many ways the program reduces workplace-related accidents. Further, under the Labour Funding Program, a grant is disbursed that supports federal workplace health and safety objectives linked to Part II of the Canada Labour Code.

Sub-sub-program: Occupational Health and Safety Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 21,519,701 26,758,481 5,238,780
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 21,519,701 26,758,481 5,238,780
The actual spending is higher than anticipated; resources realignment continues to be necessary across the sub-programs.

Sub-sub-program: Occupational Health and Safety Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
208 203 (5)
No significant variance
Sub-sub-program: Occupational Health and Safety Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Workplaces are safe and healthy

Percentage of all occupational health and safety activities devoted to prevention

Data source: LA2000
60% March 31, 2018 Not Applicable* Not Applicable* 65%

Target met

 
  • * Actual results from previous years are not available as this is a new performance indicator developed to enhance reporting on program results. The Department will continue to strengthen reporting to Canadians on results achieved as it implements the Treasury Board Policy on Results.

Sub-sub-program: Federal Workers’ Compensation

Sub-sub-program: Federal Workers’ Compensation Description:

This program oversees income maintenance, medical benefits, support of the return to work process and vocational rehabilitation services to workers in the federal public sector who sustain an occupational injury or illness. It also provides benefits to injured merchant seamen, survivors of employees slain on duty and inmates. The program ensures compliance with federal statutes through collaboration with federal employers, employees and provincial workers’ compensation boards. Shorter reporting times will result in earlier intervention and, subsequently, quicker returns to work, positively influencing worker productivity and social and financial costs.

Sub-sub-program: Federal Workers’ Compensation Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 173,992,145 173,439,760 (552,385)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 125,235,000 135,777,800 10,542,800
Net spending 48,757,145 37,661,960 (11,095,185)
No significant variance

Sub-sub-program: Federal Workers’ Compensation Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
62 50 (12)
The difference between Planned and Actual FTEs reflects the need for a realignment of FTEs across sub-programs.
Sub-sub-program: Federal Workers’ Compensation Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Government employees who sustain an occupational injury or illness have timely access to the compensation, benefits and remedies to which they are entitled under the Government Employees Compensation Act

Percentage of claims forwarded to workers’ compensation boards within 15 days from the date the claim is received by the Labour Program

Data source: National Injury Compensation System
80% March 31, 2018 74% 96% 96%

Target met

In 2016, a cumbersome process that increased the Federal Workers’ Compensation Service processing time was removed.  The process is now streamlined and this is reflected in the results achieved. Given that the change in process was new, ESDC decided to wait two years to accurately assess the impact of this change and changing the target accordingly. The target will be adjusted in the next Departmental Plan to reflect the results of this change in process and be more ambitious.

Sub-Program: Labour Standards and Equity

Sub-Program: Labour Standards and Equity Description:

This program seeks to promote and sustain fair and equitable workplaces in the federal jurisdiction (interprovincial transportation, post office and courier companies, telecommunications, banking, grain handling, nuclear facilities, federal Crown corporations, companies that have contracts with the federal government, and some First Nations employers and employees). The program administers and enforces labour standards through education and compliance activities. It also seeks to identify and eliminate barriers to employment for the four designated groups (women, Indigenous peoples, persons with disabilities and members of visible minorities) in the federal jurisdiction. The program also reduces the economic insecurity of workers through the protection of wages and vacation, severance and termination pay when their employer declares bankruptcy or becomes subject to receivership.

Sub-Program: Labour Standards and Equity Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 67,528,964 39,741,903 (27,787,061)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 67,528,964 39,741,903 (27,787,061)
The annual program spending remains well below the statutory envelope allocated to the WEPP due to relatively low demand on the program year over year.

Sub-Program: Labour Standards and Equity Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
198 239 41
The difference between Planned and Actual FTEs reflects the need for a realignment of FTEs across sub-programs.
Sub-Program: Labour Standards and Equity Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Sub-programs will be phased out in the Departmental Results Framework. No indicator will be provided. Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable

Sub-sub-program: Labour Standards

Sub-sub-program: Labour Standards Description:

This program seeks to support fair and equitable workplaces through the administration and enforcement of labour standards (Part III of the Canada Labour Code) that define minimum conditions of employment in the federal jurisdiction. The program also develops educational materials to assist employers and workers in understanding their rights and obligations; provides advice to employers and workers who have questions about their rights and responsibilities; and engages in proactive inspections of employer records to verify compliance, while targeting those employers with a history of non compliance. The Federal Mediation and Conciliation Service contributes to the dispute resolution process when it becomes necessary to appoint adjudicators to hear unjust dismissal complaints and referees to hear wage recovery appeals under Part III of the Canada Labour Code.

Sub-sub-program: Labour Standards Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 14,775,222 19,494,555 4,719,333
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 14,775,222 19,494,555 4,719,333
The difference between Planned and Actual FTEs reflects the increased staffing due to the Compliance and Enforcement / Labour Standards backlog. This is a temporary 18 month situation. The FTE ratio will be reduced after fiscal 2019-20.

Sub-sub-program: Labour Standards Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
159 197 38
The difference between Planned and Actual FTEs reflects the increased staffing due to the Compliance and Enforcement / Labour Standards backlog. This is a temporary 18 month situation. The FTE ratio will be reduced after fiscal 2019-20.
Sub-sub-program: Labour Standards Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Employment standards are met

Percentage of all Labour Standards activities devoted to prevention
Data source: LA2000

10% March 31, 2018 Not Applicable* Not Applicable* 6% Target not met Less proactive work has been undertaken in 2017-18 as resources were re-allocated towards addressing the backlog in monetary complaints and reactive activities increased during the fiscal year. While new Labour Standards Officers were hired in 2017-18, they have yet to become fully operational as it takes approximately 18 months for an officer to be fully trained. Additional officers will be hired and trained in 2018-19 to help raise the percentage of activities devoted to prevention.
  • * Actual results from previous years are not available as this is a new performance indicator developed to enhance reporting on program results. The Department will continue to strengthen reporting to Canadians on results achieved as it implements the Treasury Board Policy on Results.
  • ** Backlog refers to complaints that are over 180 days.

Sub-sub-program: Workplace Equity

Sub-sub-program: Workplace Equity Description:

This program helps to achieve equitable representation in workplaces by requiring federally regulated private-sector employers and federal contractors to identify and eliminate employment barriers for the four designated groups (women, Indigenous peoples, persons with disabilities and members of visible minorities) under the Employment Equity Act. It also seeks to prevent the emergence of future employment barriers and to foster a climate of equity in these organizations by enforcing the Employment Equity Act through mandatory employer reporting as well as engagement initiatives. The program administers the Legislated Employment Equity Program and the Federal Contractors Program in order to support the federal government’s objectives and policies on employment equity. In addition, the program manages the Workplace Opportunities: Removing Barriers to Equity grant and contribution program which supports federally regulated private-sector employers covered by the Employment Equity Act in their efforts to improve designated group representation through partnerships and industry-tailored strategies.

Sub-sub-program: Workplace Equity Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 1,562,826 1,202,148 (360,678)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 1,562,826 1,202,148 (360,678)
The actual spending is lower than anticipated; resources realignment continues to be necessary across the sub-programs.

Sub-sub-program: Workplace Equity Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
14 11 (3)
The difference between Planned and Actual FTEs reflects the need for a realignment of FTEs across sub-programs.
Sub-sub-program: Workplace Equity Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Workplaces are diverse and inclusive.

Percentage of federally regulated private-sector employers whose representation equals or surpasses Canadian labour market availability for 2+ designated groups or who demonstrated progress towards representation since the previous reporting period
Data Source: Workplace Equity Information
Management System

65% September 1, 2017 Not Applicable* Not Applicable* 63% Target not met This new indicator assesses efforts in achieving progress towards creating equitable workplaces. The target for 2017-18 was estimated based on actuals for previous years, with the understanding it would have to be monitored and potentially revised in future years.
It is important to note that actually achieving representation rates is not within the control of Workplace Equity as this is an employer obligation. However, activities will be explored to further increase the department’s influence.

Percentage of employment equity reports that are in compliance with the reporting requirements of the Act
Data source: Workplace Equity Information
Management System

95% September 1, 2017 Not Available* Not Available* Not Applicable* Actual result not reported Data is not available until September 1, 2018. The deadline for federally regulated private-sector employers to submit their 2017 data was June 1, 2018 and the Department is currently processing the submissions.

Percentage of required compliance assessments (under the Federal Contractors Program) completed within six months of initiation
Data source: Workplace Equity Information
Management System

90% September 1, 2017 Not Available* 77% 71% Target not met While the program strives to provide client service excellence in working to attain the target, the introduction of additional compliance assessments and new protocols coupled with high staff turnover resulted in the target not being met. The program has since hired a full staffing complement and implemented a streamlined, standard compliance assessment process in an effort to ensure progress towards attaining the target in subsequent reporting years.
  • * Actual results from previous years are not available as this is a new performance indicator developed to enhance reporting on program results. The Department will continue to strengthen reporting on results achieved as it implements the Treasury Board Policy on Results.

Sub-sub-program: Wage Earner Protection Program

Sub-sub-program: Wage Earner Protection Program Description:

This program is designed to reduce the economic insecurity of Canadian workers who are owed unpaid wages and vacation, termination and severance pay when their employer declares bankruptcy or becomes subject to receivership. Individuals can receive an amount of up to four weeks’ maximum insurable earnings under the Employment Insurance Act. Service Canada’s delivery of Wage Earner Protection Program payments involves answering program queries by telephone, the Internet and at in-person points of service; collecting and processing applications; issuing notifications of initial payments or non-payment decisions; collecting and processing reconsiderations of initial decisions; collecting and processing requests for review by the Minister; and monitoring claims for accuracy. When eligible individuals receive payments under the Wage Earner Protection Program Act, they sign over their rights as creditors of the employer to the federal government to the extent of the Wage Earner Protection Program payment. Applicants who disagree with the initial eligibility decision can request a review by the Minister within 30 days of the initial decision and file a request for appeal within 60 days of the review decision. The appeals are handled by an independent adjudicator appointed by the Federal Mediation and Conciliation Service. The federal government seeks recovery of the amounts as the creditor of the employer in the bankruptcy or receivership process. This program covers workers in all labour jurisdictions.

This program uses funding from the following transfer payment: Wage Earner Protection Program.

Sub-sub-program: Wage Earner Protection Program Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 51,190,916 19,045,200 (32,145,716)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 51,190,916 19,045,200 (32,145,716)
The annual program spending remains well below the statutory envelope allocated to the WEPP due to relatively low demand on the program year over year.

Sub-sub-program: Wage Earner Protection Program Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
25 31 6
The difference between Planned and Actual FTEs reflects the need for a realignment of FTEs across sub-programs.
Sub-sub-program: Wage Earner Protection Program Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Wage Earner Protection Program applicants receive a payment, or a non-payment notification, in a timely manner

Percentage of initial Wage Earner Protection Program payments and non-payment notifications issued within 35 calendar days
Data source: Common System for Grants and
Contributions and administrative data

80%** March 31, 2018 Not available* 98.9% 97%

Target met

For fiscal year 2017-2018, the target has been surpassed by 17 percentage points. ESDC will continue to monitor performance to determine whether further adjustment to the future target is required.  For 2018-2019, it is expected that changes to the WEPP and the receivership of Sears are likely to put pressure on the service standard and may represent a challenge in achieving future results.
  • * Actual results from previous years are not available as this is a new performance indicator developed to enhance reporting on program results. The Department will continue to strengthen reporting to Canadians on results achieved as it implements the Treasury Board Policy on Results.
  • ** The target for the measure was changed from the previous 80% in 45 days to the current 80% in 35 days.

Sub-program: International Labour Affairs

Sub-program: International Labour Affairs Description:

This program seeks to protect Canadian workers and employers from unfair competition from other countries with poor labour standards or lax labour law enforcement. The program negotiates international labour standards that reflect Canadian values and oversees Canada’s participation in international labour forums. This program also promotes fundamental labour rights internationally to support equitable growth and social stability in developing countries, protect human rights and contribute to reducing the growing global divide between rich and poor. The program negotiates and implements international labour cooperation agreements and other frameworks and provides technical assistance to partner countries.

Sub-program: International Labour Affairs Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 5,732,912 5,773,870 40,958
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 5,732,912 5,773,870 40,958
No significant variance

Sub-program: International Labour Affairs Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
34 30 (4)
The difference between Planned and Actual FTEs reflects the need for a realignment of FTEs across sub-programs.
Sub-program: International Labour Affairs Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Increased respect by partner countries for fundamental international labour principles

Number of agreements, instruments, action plan and joint activities adopted, undertaken or implemented to strengthen respect for international labour standards

Data source: Administrative data
5 March 31, 2018 Not Available* 9 10

Target Met

The target for 2017-18 was underestimated given the lack of historical data and the difficulties in estimating a stable projection estimate. With the data from 2017 to 18 now being available, the target was raised to 8 in 2018 to 19.
  • * Actual results from previous years are not available as this is a new performance indicator developed to enhance reporting on program results. The Department will continue to strengthen reporting to Canadians on results achieved as it implements the Treasury Board Policy on Results.

Program: Income security

Sub-program: Old Age Security

Sub-program: Old Age Security Description:

The Old Age Security (OAS) program is one of the cornerstones of Canada’s public retirement income system. The objective of the OAS program is to provide a base upon which individuals can add income from other sources, such as the Canada Pension Plan or Quebec Pension Plan, employer-sponsored pension plans and personal registered retirement savings plans, as well as investments and personal savings, to address their particular financial circumstances. The OAS program provides the basic OAS pension to all eligible seniors aged 65 and over who meet the legal status and residence requirements; the Guaranteed Income Supplement (GIS) to low-income OAS recipients; as well as the Allowances for low-income individuals aged 60 to 64 who are the spouses or common-law partners of GIS recipients, or who are widows or widowers. Service Canada’s delivery of OAS benefits involves answering program queries through specialized call centres, via the Internet and at in-person points of service; collecting and processing applications and issuing payments; monitoring decisions and payments for accuracy; administering requests for reconsideration of a decision; conducting client authentication and identification; and preventing, detecting and deterring fraud and abuse.

This program uses funding from the following transfer payments:

  • Old Age Security pension
  • Guaranteed Income Supplement
  • Allowances
Sub-program: Old Age Security Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 51,311,551,110 50,846,127,374 (465,423,736)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 51,311,551,110 50,846,127,374 (465,423,736)
The difference is mainly attributable to a lower than planned average monthly benefit rate for OAS pension benefits and higher than planned OAS benefit repayments.

Sub-program: Old Age Security Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
1,730 2,442 712
The increase in OAS FTEs reflects additional investments in processing-related activities to ensure that seniors have timely access to the OAS benefits. The request for this additional FTEs was done after Planned FTE amounts were determined.
Sub-program: Old Age Security Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Canada’s eligible seniors receive the Old Age Security pension benefits to which they are entitled

Percentage of seniors receiving the Old Age Security pension in relation to the total number of eligible seniors (Old Age Security take-up rate)
Data source: Statistics Canada Longitudinal Administrative Databank

98% March 31, 2018 2013:
98.0%
2014:
97.7%
2015:
97.4%
Target Not Met Part of the gap is due to individuals who deferred their OAS pension in exchange for a higher pension at a later date.

Percentage of seniors receiving the Guaranteed Income Supplement in relation to the total number of eligible seniors (Guaranteed Income Supplement take-up rate – tax filers only)
Data source: Statistics Canada, custom tabulation from the Longitudinal Administrative Databank                                                       

90% March 31, 2018 2013:
89.1%
2014:
87.5%
2015:
91.1%
Target Met  
Eligible Old Age Security pension applicants receive a benefit payment in the right amount and in a timely manner

Percentage of Old Age Security basic benefits paid within the first month of entitlement
Data source:
Administrative data

90% March 31, 2018 88.4% 86.8% 87.3% Not Met The Department missed the target and paid 87.3 percent of OAS basic benefits within the first month of entitlement, which is an improvement from 86.8% in 2016-17. The Department continued to focus on reducing OAS workload inventories as a result of Budget 2017 funding (inventories decreased by approximately 28% in 2017-18).  As these inventories will be further reduced in 2018-19, continued improvement in the service standard results is anticipated.

Percentage of payment accuracy of Old Age Security/Guaranteed Income Supplement/Allowance and Allowance for the Survivor
Data source:
Administrative data

95% March 31, 2018 98.6% 97.2% 97.8% Target Met  
Canadians have access to Old Age Security information through specialized call centres

Percentage of specialized calls answered by a Canada Pension Plan/Old Age Security agent within 10 minutes
Data source:
Administrative data

80% March 31, 2018 86% 82% 69.8% Not Met Specialized Pension Call Centres lower service level results were due to increased call centre support for Pensions processing to achieve better client service results by reducing Pensions workload inventory.

Sub-program: Canada Pension Plan

Sub-program: Canada Pension Plan Description:

The Canada Pension Plan (CPP) is an income security plan that is funded by the contributions of employees, employers and self-employed persons as well as the revenue earned on CPP investments. The CPP covers virtually all employed and self-employed persons in Canada, excluding Quebec, which operates its own comprehensive plan, the Quebec Pension Plan. The CPP is a main pillar of Canada’s retirement income system. In addition, it provides monthly income benefits in the event of the death of the contributor. More than 5 million people receive benefits. The CPP is a statutory program that is governed by the federal government and the provinces. It is enabled by the CPP legislation and the Canada Pension Plan Investment Board Act. Applicants must meet the eligibility criteria in order to receive benefits. Service Canada’s delivery of CPP benefits involves answering program queries through specialized call centres, via the Internet and at in-person points of service; collecting and processing applications and issuing payments; monitoring decisions and payments for accuracy; administering requests for reconsideration of a decision; conducting client authentication and identification; and preventing, detecting and deterring fraud and abuse.

Sub-program: Canada Pension Plan Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 41,458,800,285 40,154,971,299 (1,303,828,986)
Specified purpose accounts 41,320,074,138 40,015,790,641 (1,304,283,497)
Revenues netted against expenditures 123,024,680 125,051,126 2,026,446
Net spending 15,701,467 14,129,532 (1,571,935)
The difference in Gross spending is mainly due to a lower than planned CPP benefits.

Sub-program: Canada Pension Plan Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
1,497 1,521 24
No significant variance
Sub-program: Canada Pension Plan Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Eligible Canada Pension Plan contributors are provided with a measure of income security in the event of retirement

Proportion of new retirement pension beneficiaries who are in the following age groups (60–64, 65, 66+)
Data source: Canada Pension Plan Administrative Database

Actuarial reductions: 65%
No actuarial adjustment:30%
Actuarial increases: 5%
March 31, 2018 (60-64)
64.7% (65)
29.4% (66+)
5.9%
(60-64)
63.3%

(65):
30.1% (66+)
6.6%
(60-64)
62.0% (65)
31.1% (66+)
6.9%
Target Met  

Percentage of Canada Pension Plan contributors aged 70+ not receiving retirement benefits
Data source: Office of the Superintendent of Financial Institutions

1% March 31, 2018 2014: 1% 2015: 1% 2016: 1% Target Met  
Eligible survivors and/or dependent children of deceased Canada Pension Plan contributors are protected against loss of earnings in the event of a contributor’s death

Percentage of Canada Pension Plan contributors who have contributory coverage for survivor benefits
Data source: Office of the Superintendent of Financial Institutions

75% March 31, 2018 2014: 75.4% 2015:
75.5%
2016: 75%* Target Met .
Eligible Canada Pension Plan retirement applicants receive a benefit payment in the right amount and in a timely manner.

Percentage of Canada Pension Plan retirement benefits paid within the first month of entitlement
Data source:
Administrative data

90% March 31, 2018 94.8% 97.2% 95.8% Target Met  

Percentage of payment accuracy of Canada Pension Plan
Data source:
Administrative data

95% March 31, 2018 99.9% 99.9% 99.8% Target Met  
Canadians have access to Canada Pension Plan information through specialized call centres

Percentage of specialized calls answered by a Canada Pension Plan/Old Age Security agent within 10 minutes
Data source:
Administrative data

80% March 31, 2018 86% 82% 69.8% Not Met Specialized Pension Call Centres lower service level results were due to increased call centre support for Pensions processing to achieve better client service results by reducing Pensions workload inventory.

Sub-program: Canada Pension Plan Disability benefits

Sub-program: Canada Pension Plan Disability benefits Description:

The Canada Pension Plan Disability (CPPD) benefit is designed to provide partial income replacement to eligible CPP contributors who are under age 65 with a severe and prolonged disability, as defined in the Canada Pension Plan legislation. There are two eligibility criteria for the CPPD program. First, applicants must have made contributions to the program in four of the last six years, with minimum levels of earnings in each of these years, or three of the last six years for those with 25 or more years of contributions. Second, they must demonstrate that their physical or mental disability prevents them from working regularly at any job that is substantially gainful, and that it is long-term and of indefinite duration or is likely to result in death. Children of CPPD beneficiaries are also eligible for a flat-rate monthly benefit up to the age of 18, or up to age 25 if attending school full-time. Service Canada’s delivery of CPPD benefits involves answering program queries through specialized call centres, via the Internet and at in-person points of service; collecting and processing applications and issuing payments; monitoring decisions and payments for accuracy; administering requests for reconsideration of a decision; conducting client authentication and identification; and preventing, detecting and deterring fraud and abuse.

Sub-program: Canada Pension Plan Disability benefits Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 4,583,760,675 4,559,841,492 (23,919,183)
Specified purpose accounts 4,464,509,123 4,444,538,756 (19,970,367)
Revenues netted against expenditures 105,478,556 103,203,521 (2,275,035)
Net spending 13,772,996 12,099,215 (1,673,781)
The difference in Gross spending is mainly due to lower than planned CPP Disability Benefits.

Sub-program: Canada Pension Plan Disability benefits Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
1,253 1,096 (157)
Actual Salary expenditures were lower than planned resulting in decreased FTE utilization.
Sub-program: Canada Pension Plan Disability benefits Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Eligible working-age Canadians with severe and prolonged disabilities have a measure of income security

Percentage of Canada Pension Plan contributors who have contributory coverage for Canada Pension Plan Disability Benefits
Data source: Office of the Superintendent of Financial Institutions

68% March 31, 2018 67% 66% 66% Target not met The program considers target to be met if achieved results are within a 5% margin. Current year results were 3% below the target.

Percentage of beneficiaries who cease to receive the benefit each year due to a return to work*
Data source: CPP administrative database

Contextual indicator Not applicable
(contextual indicator)
7.1% 7.3% 7.6% Not applicable  
Canada Pension Plan Disability benefit applicants receive a benefit payment decision in a timely manner

Percentage of Canada Pension Plan Disability initial application decisions made within 120 calendar days of receipt of a completed application
Data source:
Administrative data

80% March 31, 2018 86.1% 83.6% 77.4% Not Met While the service standard was not met, the average timeframe was below the service standard.  In 2017-18, for initial application decisions, the average time achieved was 89 days.

Percentage of CPP Disability terminal illness application decisions made within 5 business days of receipt of a completed application
Data source: Administrative data

95% March 31, 2018 Not Applicable 90.1% 89.2% Not Met While the service standard was not met, the average timeframe was below the service standard.  In 2017-18, the average time for terminally ill applicants was 4 business days and half received a decision in 2 days.

Percentage of CPP Disability grave condition application decisions made within 30 calendar days of receipt of a completed application
Data source: Administrative data

80% March 31, 2018 Not Applicable 78.7% 71.6% Not Met While the service standard was not met, the average was within 1 day of the service standard.  In 2017-18, the average time was 31 calendar days, and half received a decision in 14 days.
Clients making requests for reconsideration of Canada Pension Plan Disability decisions receive a reconsideration decision in a timely manner

Percentage of decisions made within 120 calendar days of receipt of the reconsideration request
Data source:
Administrative data

80% March 31, 2018 80.8% 83.5% 77.2% Not Met While the service standard was not met, the average timeframe was below the service standard.  For initial reconsiderations, the average time achieved was 101 days.
Canadians have access to Canada Pension Plan Disability benefit information through specialized call centres

Percentage of specialized calls answered by a Canada Pension Plan/Old Age Security agent within 10 minutes
Data source: Administrative data

80% March 31, 2018 86% 82% 69.8% Not Met Specialized Pension Call Centres lower service level results were due to increased call centre support for Pensions processing to achieve better client service results by reducing pensions workload inventory.

Sub-program: Canada Disability Savings Program

Sub-program: Canada Disability Savings Program Description:

The Registered Disability Savings Plan (RDSP) was introduced in 2008 to help people with disabilities improve their long-term financial security by providing a tool to encourage them and their families save for the future. Complementary to the RDSP, the Canada Disability Savings Grants and Canada Disability Savings Bonds provide additional support to encourage savings.

Canadian residents with a Social Insurance Number who are eligible for the federal Disability Tax Credit can open an RDSP until the end of the calendar year in which they reach 59 years of age. Once an RDSP is opened, the beneficiary may receive grants and bonds until the end of the calendar year in which the beneficiary reaches 49 years of age.

Assets held in and payments received from RDSPs will not affect eligibility for federal benefits, such as the Canada Child Benefit, the Goods and Services Tax/Harmonized Sales Tax Credit, Old Age Security and Employment Insurance.

Sub-program: Canada Disability Savings Program Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 574,981,112 490,262,194 (84,718,918)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 574,981,112 490,262,194 (84,718,918)
From 2016 to 2017 to 2017 to 2018 the number of registered plans was less than anticipated. As a result, less grant and bond was paid out compared to what was planned. The decrease (-9.0%) in grant is due to the fact that, though participation decreases, average contributions grow over time attracting higher grant payment. The decrease (-25.5%) in bond is because a lot of new beneficiaries received a one-time payment corresponding to a bond entitlement accruing to past eligibility.

Sub-program: Canada Disability Savings Program Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
24 17 (7)
Actual Salary expenditures were lower than planned resulting in decreased FTE utilization.
Sub-program: Canada Disability Savings Program Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
People with severe and prolonged disabilities have a measure of long-term financial security

Percentage of individuals (aged 0–49) eligible for the Disability Tax Credit who have a Registered Disability Savings Plan

28% Dec. 31, 2017* 22.1% 29% Not available
[2017 data available by mid-August. Result is anticipated between 31% and  35%]
CRA disability tax credit data will only be available September 28, results to follow early October.  

Percentage of Registered Disability Savings Plan beneficiaries (aged 0–49) receiving a Canada Disability Savings Grant and/or a Canada Disability Savings Bond

81% Dec. 31, 2017* 83.5% 86% 84.3% Target Met  

Percentage of Registered Disability Savings Plan beneficiaries (aged 0–49) of low to modest income who receive both a Registered Disability Savings Bond and a Registered Disability Savings Grant

57% Dec. 31, 2017* 57.2% 57.5% 57.6% Target Met  
  • * The Canada Disability Savings Program is now reporting by calendar year.
  • **For 2016 to 2017 the target was 15%. Current results indicate that as of March 31, 2016, we have reached 22.1%. Projections from future growth allow us to project that we will reach at least 28% by the end of 2017.
  • *** Data source originates from the Canada Disability Saving Program Administrative Database and Canada Revenue Agency Disability Tax Credit data.

Sub-program: National Child Benefit

Sub-program: National Child Benefit Description:

This program has been eliminated and replaced by the Canada Child Benefit (CCB). Responsibility for the CCB has been transferred to the Canada Revenue Agency.

Sub-program: National Child Benefit Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 180,944 0 (180,944)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 180,944 0 (180,944)
The National Child Benefit program was replaced by the Canada Child Benefit.

Sub-program: National Child Benefit Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
2 0 (2)
The National Child Benefit program was replaced by the Canada Child Benefit.

Program: Social development

Sub-program: Homelessness Partnering Strategy

Sub-program: Homelessness Partnering Strategy Description:

Homeless individuals and families can face a wide range of personal, financial and social challenges. Addressing these challenges in a sustainable manner requires the coordinated action of a number of partners, including the federal government. The objective of the Homelessness Partnering Strategy is to support the implementation of effective, sustainable and community-based solutions to prevent and reduce homelessness across Canada. As a community-based strategy, it provides grant and contribution funding to communities and service providers across the country with a focus on the Housing First approach. Housing First involves giving people who are homeless a place to live first, and then providing other necessary supports, such as addiction treatment, to help them stabilize their lives and work toward recovery and reintegration into the community. Federal funds are directed toward community priorities, which are identified through an inclusive community planning process involving officials from all levels of government, community stakeholders and the private and voluntary sectors.

These services target individuals, families and Aboriginal people who are homeless or at imminent risk of becoming homeless in major urban centres, rural communities and the North. Complementary activities under the Strategy include promoting data development and collection; disseminating knowledge among communities, partners and stakeholders; and exploring innovative approaches to homelessness such as social enterprise (businesses that support a social good). Funding to not-for-profit organizations, municipal governments, and Band/tribal councils and other Aboriginal organizations assists communities to more effectively address homelessness issues and supports activities to help alleviate and prevent homelessness across Canada.

This program uses funding from the following transfer payment: Homelessness Partnering Strategy.

Sub-program: Homelessness Partnering Strategy Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 174,650,829 176,075,016 1,424,187
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 174,650,829 176,075,016 1,424,187
No significant variance

Sub-program: Homelessness Partnering Strategy Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
150 140 (10)
No significant variance
Sub-program: Homelessness Partnering Strategy Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Housing stability is created for homeless individuals and those at risk of becoming homeless

Reduction in the usage of emergency shelters, as measured by number of “bednights” utilized
Data source: National Homelessness Information System (NHIS)*

15% reduction from 2013 baseline 2017 to 2018 5,191,543
(Increase of  4.5% from baseline)
5,368,757
(Decrease Increase of 8.4% from baseline)
Initial data available in Fall 2019 Result not available Further analysis to be provided in the National Shelter Study. NSS calculations have a two-year lag.

Reduction in the estimated number of shelter users who are episodically or chronically homeless
Data source: National Homelessness Information System (NHIS)*

20% reduction from 2013 baseline 2017 to 2018 1,254**
(Decrease of 1.4% from baseline)
1,354***
(Increase of 6.4% from baseline)
Initial data available in Fall 2019 Result not available This Performance Indicator does not provide reliable results. Initial baseline was established using available data from 20 communities, which has subsequently decreased to 12, reducing the overall sample size. Indicator will be revisited for the 2019-20 fiscal year.
  • * Shelter data is available on a calendar-year basis.  Numbers are subject to change as additional data becomes available.
  • ** Estimate is based on 12 of 15 communities reporting data in 2015.
  • *** Estimate based on 12 of 15 communities reporting data in 2016.

Sub-program: Social Development Partnerships Program

Sub-program: Social Development Partnerships ProgramDescription:

The Social Development Partnerships Program makes strategic investments to support government priorities related to children and families, people with disabilities, the voluntary sector, official language minority communities and other vulnerable populations by playing a unique role in furthering broad social goals. It provides an opportunity to work in partnership with social not-for-profit organizations to help improve the life outcomes of these target groups. Activities funded by the program are expected to lead to the development and sharing of knowledge of existing and emerging social issues; the creation of collaboration, partnerships, alliances and networks; and the development of approaches to respond to existing and emerging social issues. Over the long term, program support for these activities will help the not-for-profit sector and partners be more effective in addressing existing and emerging social issues, and will help target populations have access to information, programs and services tailored to their unique needs.

Sub-program: Social Development Partnerships ProgramBudgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 34,380,994 438,843,980 404,462,986
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 34,380,994 438,843,980 404,462,986
Planned spending at the time of the Departmental Plan did not include funding for the Early Learning and Child Care yet as it was still pending approval while spending for this program is part of the actuals 2017 to 2018 ($399.7M).

Sub-program: Social Development Partnerships ProgramHuman resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
132 118 (14)
The FTE variance can be explained by delays in staffing, LIA’s, LWOP, and unexpected departures.
Sub-program: Social Development Partnerships ProgramPlanned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Not-for-profit sector and partners have improved capacity to respond to existing and emerging social issues for target populations

Percentage of Social Development Partnerships Program projects that leverage funds from non-federal partners

90% March 31, 2018 79.4%* 100%** 100% Target Met  
  • *In the 2015 to 2016 fiscal year, only the Children and Families component of the SDPP required funding recipients to leverage funds from non-federal partners. The Disability component is in the midst of a program renewal. While funding recipients were highly encouraged to leverage cash and/or in-kind funds, this was not a mandatory requirement of the Disability component. This accounts for the variance between actual results and the target
  • ** Leveraged funds are not measured annually but are rather cumulative for the term of the project. All SDPP projects are funded for multiple years. While SDPP-Children & Family projects are required to leverage funds throughout the duration of their projects, leveraging is not required for SDPP-D projects. However, funding recipients (of SDPP-D) are highly encouraged to leverage. As such, SDPP surpassed its target of 90% leveraging.     

Sub-sub-program: Children and Families

Sub-sub-program: Children and Families Description:

Children and families can face unique personal, social and economic pressures that challenge their ability to adapt and thrive. As a result, families may experience a diminished quality of life, with limited ability to participate in the workplace or to contribute to their communities. With the objective of supporting the creation of more responsive programs, services or tools to better serve the diverse needs of children and their families, particularly those living in disadvantaged circumstances, the Children and Families program makes strategic grant- and contribution-based investments. Grant and contribution funding supports projects in the not-for-profit sector to meet the social needs and aspirations of children and families and of other vulnerable populations. The program is moving toward a delivery model based on third-party intermediaries that have expertise on the ground in communities. Funding recipients are also encouraged to find new partners across the private and public sectors to complement federal money in order to maximize the effect of interventions on complex social issues at the community level. This component is also the source of funding for official language minority communities, Canada’s Volunteer Awards and the analysis and dissemination of the General Social Survey – Giving, Volunteering and Participating.

This program uses funding from the following transfer payment: Social Development Partnerships Program.

Sub-sub-program: Children and Families Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 16,227,168 414,358,090 398,130,922
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 16,227,168 414,358,090 398,130,922
Planned spending at the time of the Departmental Plan did not include funding for the Early Learning and Child Care yet as it was still pending Treasury Board approval. The funding was approved through the Treasury Board Submission in Spring 2017.

Sub-sub-program: Children and Families Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
64 46 (18)
The FTE variance can be explained by delays in staffing, LIA’s, LWOP, and unexpected departures.
Sub-sub-program: Children and Families Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Not-for-profit organizations have improved capacity to respond to existing and emerging social issues related to children and families Percentage of Social Development Partnerships Program’s (projects) – Children and Families component that leverage funds from non-federal partners
Data source: Administrative data – project reports
90% March 31, 2018 100% 100% 100%* Target Met  
Not-for-profit organizations have improved services for children, families and other vulnerable individuals Amount invested by non-federal partners for every dollar invested through Social Development Partnerships Program – Children and Families component
Data source: Administrative data – project reports
$1.50 March 31, 2018 $3 (based on various funding ratios) $1.33 $0.94 Target no longer applicable Targets were set at a time when leveraging was mandatory for projects. Leveraging is no longer mandatory but rather encouraged.
Number of children, families or other vulnerable individuals who directly benefited from the services provided by Social Development Partnerships Program projects
Data source: Administrative data – project reports
Baseline year March 31, 2019 Not Applicable Not Applicable Not available Result not available New indicator – data was not collected in previous years and will now be collected in 2018-19
  • * Eight SDPP- Children & Family Projects (including 3 short-term grants) ended in 2017 to 2018. The results are based on 5 SDPP C&F projects and do not include potential leveraging achieved by the 3 short-term grants for which reports are not yet available.

Sub-sub-program: Disability

Sub-sub-program: Disability Description:

The Disability component of the Social Development Partnerships Program supports projects intended to improve the participation and integration of people with disabilities in all aspects of Canadian society with respect to social inclusion. Canadians with disabilities can face unique personal, social and economic barriers to participation. With the objective of promoting the social inclusion and full participation of Canadians with disabilities in learning, work and community life by increasing the effectiveness of the not-for-profit sector, this program makes strategic grant- and contribution-based investments. Funded projects support a wide range of initiatives that address social issues and barriers that confront people with disabilities. Funding recipients are encouraged to find new partners across the private and public sectors to complement federal money in order to maximize the effect of interventions on complex social issues.

This program uses funding from the following transfer payment: Social Development Partnerships Program.

Sub-sub-program: Disability Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 18,153,826 24,485,890 6,332,064
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 18,153,826 24,485,890 6,332,064
Funds were re-allocated internally after the 2017 to 2018 Departmental plan was published to provide enough funding to this program in order to support the production and distribution of alternate format material.

Sub-sub-program: Disability Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
68 72 4
No significant variance
Sub-sub-program: Disability Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
No-for-profit organizations have improved capacity to respond to existing and emerging social issues related to disabilities

Percentage of Social Development Partnerships Program – Disability component projects that leverage funds from non-federal partners

Data source: Administrative data – project reports
90% March 31, 2018 63.1% 100% 100% Target Met  

Amount invested by non-federal partners for every dollar invested through Social Development Partnerships Program- Disability component

Data source: Administrative data – project reports
$0.15 March 31, 2018 $0.16 $0.32* $0.22 Target Met  
  • *More than half of the projects did not have a leveraging requirement; of the 4 projects ending in this cycle that reported non-federal funding, they received an average of $0.32.

Sub-program: New Horizons for Seniors Program

Sub-program: New Horizons for Seniors Program Description:

The growth in the population of seniors in Canada is accelerating, with the total number of seniors projected to reach approximately 10 million by 2036. This presents both opportunities and risks for seniors and their communities. Empowering seniors, encouraging them to share their knowledge, skills and experience with others in the community, and enhancing seniors’ social well-being and community vitality are goals of the New Horizons for Seniors Program. The Program provides grants and contributions funding for projects led or inspired by seniors who want to make a difference in the lives of others and in their communities. The Program has five objectives: promoting volunteerism among seniors and other generations; engaging seniors in the community through the mentoring of others; expanding awareness of elder abuse, including financial abuse; supporting the social participation and inclusion of seniors; and providing capital assistance for new and existing community projects and programs for seniors. Community-based projects are typically eligible to receive up to $25,000 in grant funding per project for up to one year. Pan-Canadian projects are eligible to receive up to $750,000 for up to three years to address the social isolation of seniors through social innovation approaches, partnerships and a focus on outcomes. To test elements of the Social Partnerships Agenda in the New Horizons for Seniors Program, pilot projects involving the leveraging of funds commenced in 2014 to 2015 for a period of two years. This program is complemented by a range of policies, programs and services targeted at seniors, such as the Canada Pension Plan, Old Age Security and the National Seniors Council.

This program uses funding from the following transfer payment: New Horizons for Seniors Program.

Sub-program: New Horizons for Seniors Program Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 49,289,168 50,383,667 1,094,499
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 49,289,168 50,383,667 1,094,499
No significant variance

Sub-program: New Horizons for Seniors Program Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
54 74 20
Actual Salary expenditures were greater than planned resulting in increased FTE utilization.
Sub-program: New Horizons for Seniors Program Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Communities have the capacity to address local issues by engaging seniors

Total number of New Horizons for Seniors Program projects that received funding

Data source: Common System for Grants and Contributions (CSGC) and administrative data – project reports
1,850 March 31, 2018 1934

1910
(1,834 community-based projects and 76 pan-Canadian projects)

1938
(1,885 community-based projects and 53 pan-Canadian projects)

Target Met  

Sub-program: Universal Child Care Benefit

Sub-program: Universal Child Care Benefit Description:

This program has been eliminated and replaced by the Canada Child Benefit (CCB). Responsibility for the CCB has been transferred to the Canada Revenue Agency.

Sub-program: Universal Child Care Benefit Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 24,415,874 12,579,341 (11,836,533)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 24,415,874 12,579,341 (11,836,533)
Although the UCCB was replaced with the CCB in July 2016, ESDC continues to be responsible for retroactive claims, write-offs and adjustments of the UCCB account receivable. The variance between 2017 to 2018 Planned and Actuals is a result of lower than anticipated retroactive claims, write-offs and adjustments of the UCCB account receivable.

Sub-program: Universal Child Care Benefit Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
4 1 (3)
The variance in FTE utilization is a result of the Budget 2016 introduction of Canada Child Benefit (CCB) that came into effect and replaced the Universal Child Care Benefit (UCCB) on July 1, 2016.

Sub-program: Enabling Accessibility Fund

Sub-program: Enabling Accessibility Fund Description:

People with disabilities often experience barriers to their full participation and inclusion in activities of everyday living. The objective of the Enabling Accessibility Fund is to improve accessibility, remove barriers and enable Canadians with disabilities to participate in and contribute to their community. The Fund supports the capital costs of construction and renovations related to improving accessibility and safety for people with disabilities in Canadian communities and workplaces. Grants or contributions are provided to eligible recipients for capital cost projects that increase access for people with disabilities to their programs and services, which in turn can create an equal opportunity for people with disabilities to participate in community activities or access employment opportunities.

This program uses funding from the following transfer payment: Enabling Accessibility Fund.

Sub-program: Enabling Accessibility Fund Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 17,013,372 17,268,209 254,837
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 17,013,372 17,268,209 254,837
No significant variance

Sub-program: Enabling Accessibility Fund Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
13 15 2
No significant variance
Sub-program: Enabling Accessibility Fund Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
Recipient organizations have accessible facilities, technologies and transportation Number of communities with funded projects Data source: Administrative data – project reports 215 March 31, 2018 200* 215 234 Target Met  

Dollar amount of funds leveraged (cash and/or in-kind) by other sources of funding for every dollar invested through Enabling Accessibility Fund funding

Data source: Administrative data – project reports
$0.35** March 31, 2018 $0.81 Community Accessibility Stream: $0.88 Workplace Accessibility Stream: $0.82*** $0.58 Target Met  
  • * Previous calculation error in the Departmental Performance Report; revised from 203 to 200.
  • ** Combined 2016 Call for Proposals (Community Accessibility Stream and Workplace Accessibility Stream) with 35% mandatory leveraging for both streams.
  • *** The leveraging amounts for the Community Accessibility Stream and Workplace Accessibility Stream cannot be extracted separately.

Sub-program: Federal Income Support for Parents of Murdered or Missing Children

Sub-program: Federal Income Support for Parents of Murdered or Missing Children Description:

The Federal Income Support for Parents of Murdered or Missing Children (PMMC) is an income support grant available to eligible parents who have suffered a loss of income as a result of taking time away from work to cope with the death or disappearance of their child (or children) under the age of 18 as a result of a probable Criminal Code offence. Service Canada’s delivery of PMMC benefits involves answering program queries, collecting and processing applications, and issuing payments.

This program uses funding from the following transfer payment: Federal Income Support for Parents of Murdered or Missing Children.

Sub-program: Federal Income Support for Parents of Murdered or Missing Children Budgetary Financial Resources (dollars)
2017 to 2018 Planned spending 2017 to 2018 Actual spending 2017 to 2018 Difference (actual minus planned)
Gross spending 11,251,166 207,656 (11,043,510)
Specified purpose accounts 0 0 0
Revenues netted against expenditures 0 0 0
Net spending 11,251,166 207,656 (11,043,510)
When the Parents of Murdered or Missing Children grant was launched on January 1, 2013, the forecast was based on available data and interdepartmental consultations. Despite ongoing efforts by ESDC since 2013 to increase public and stakeholder awareness of the grant, take-up continues to be lower than estimated. The program continues to engage key stakeholders while seeking opportunities to promote the Parents of Murdered or Missing Children grant. Awareness raising activities include encouraging partners to promote the program, engaging federal and provincial law enforcement agencies, and increasing awareness among missing children networks and victims’ support organizations.

Sub-program: Federal Income Support for Parents of Murdered or Missing Children Human resources (full-time equivalents [FTEs])

2017 to 2018 Planned 2017 to 2018 Actual 2017 to 2018 Difference (actual minus planned)
11 1 (10)
The difference between planned and actual FTEs utilization is mainly due to a reflection of workforce requirements based on actual program workload.
Sub-program: Federal Income Support for Parents of Murdered or Missing Children Planned results
Expected results Performance indicators Targets Date to achieve target Actual results Result status Note
2015 to 2016 2016 to 2017 2017 to 2018
The financial burden on parents of children who are deceased or missing due to a probable Criminal Code offence and who take time away from work to cope with the tragic situation is eased

Proportion of successful applicants
Data source: Administrative data

Not applicable Not applicable 0 0 0 Not Applicable  

Average number of weeks paid per incidence
Data source: Administrative data

Not applicable Not applicable 0 0 0 Not Applicable  
Parents receive an initial benefit payment or a non-payment notification in a timely manner

Percentage of initial Federal Income Support for Parents of Murdered or Missing Children payments or non-payment notifications issued within 35 calendar days
Data source: Common System for Grants and Contributions administrative data

90% March 31, 2018 100% 100% 100% Target Met  
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