Status report on transformational and major Crown projects
201700017 – Benefits Delivery Modernization
Benefits Delivery Modernization (BDM) is an investment programme. Its goal is to put in place processes and technology that will enable the department to provide a smooth client experience to Canadians. The programme will facilitate access to Employment Insurance, Canada Pension Plan (CPP) and Old Age Security (OAS) benefits.
BDM represents the longer view and value added component of the department's service transformation approach. It focuses on improving client service through new ways of doing and modern commercial applications.
The BDM includes investments in new ways of doing, technology renewal and policy simplification. This should help deliver on commitments to streamline applications and reduce wait times. This should also improve the department's ability to meet service standards. It would improve operations and increase the department's capacity to be more responsive to the changing needs of Canadians.
Employment and Social Development Canada
Public Services and Procurement Canada
Shared Services Canada, Public Services and Procurement Canada, Treasury Board Secretariat
Transformation Programme Office - Pricewaterhouse Coopers and ESIT Canada Enterprise Services Co. (DXC), in joint venture
Service Integrator – TBD
Programme Definition Phase
Procurement for the design and implementation of the BDM solution; seeking authority to move to next phase
Progress report and explanation of variances
BDM is currently in the programme definition phase. Programme definition focuses on preparing implementation. It includes:
further defining requirements
conducting further consultations with clients and employees
developing detailed strategies for managing data and for client service
identifying technical interfaces
documenting and simplifying business rules
The programme definition phase will be completed with the support of a Transformation Programme Office (TPO). This office will gather private sector experts. It will allow the department to benefit from industry tools, methodology, and expertise.
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