Service Delivery Partnerships - Departmental results report for 2024 to 2025 - Employment and Social Development Canada
During FY 2024-25 (from April 1 to March 31), a total number of 95 partnerships were delivered with 44 unique partners. From this total, 38 partnerships agreements were signed in fiscal year 2024 to 2025.
As of March 31, 2025, a total of 80 partnerships were delivered in which Employment and Social Development Canada (ESDC) provided services to its partners, and 5 partnerships were delivered in which services were provided by partners to ESDC. A total of 10 partnerships were concluded at the end of the FY 2024-25.
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Partnerships where ESDC delivers services for partners
| Partner | SDP objective | Start date | End date |
|---|---|---|---|
| Administrative Tribunals Support Service of Canada - Social Security Tribunal | Provide web analytics on Non-Canada.ca sites | 28/6/2024 | Ongoing |
| Agriculture and Agri-Food Canada | Provide web analytics on Non-Canada.ca sites | 12/6/2024 | Ongoing |
| Canada Deposit Insurance Corporation | Provide information on eligible insured deposits (telephone and email) | 25/3/2024 | Renewal 31/3/2025 |
| Canada Revenue Agency | Updating client's address or direct deposit information | 20/2/2024 | 31/10/2024 |
| Canada Revenue Agency | Social Media Account Management - Additional reporting services | 1/4/2023 | 31/3/2025 |
| Canada Revenue Agency | Provide general enquires and application assistance for CRA jobs (telephone and email) | 14/3/2024 | Renewal 31/3/2025 |
| Canada Revenue Agency | Provide accommodations to CRA officers in SCC in the North | 22/3/2023 | Ongoing |
| Canada Revenue Agency | Northern Service Canada Centre Regional Support Services | 22/3/2023 | Ongoing |
| Canada Revenue Agency | Use of ESDC/Service Canada Fleet Vehicles | 22/3/2023 | Ongoing |
| Canada Revenue Agency | Distribution of tax form information | 22/3/2023 | Ongoing |
| Canada Revenue Agency | Provide web analytics on Non-Canada.ca sites | 12/6/2024 | Ongoing |
| Canadian Air Transport Security Authority | Provide information on carry-on luggage at security checkpoints | 11/3/2024 | Renewal 31/3/2025 |
| Canadian Economic Development for Quebec Regions | Provide web analytics on Non-Canada.ca sites | 6/6/2024 | Ongoing |
| Canadian Food Inspection Agency | Provide general enquiries on CFIA programs and services | 11/3/2024 | Renewal 31/3/2025 |
| Canadian Food Inspection Agency | Provide web analytics on Non-Canada.ca sites | 5/6/2024 | Ongoing |
| Canadian Heritage | Stand by Support of Add-On Services (Canada Day) | 1/4/2024 | 31/3/2025 |
| Canadian Heritage | Stand by Support of Add-On Services (Winterlude) | 1/4/2024 | 31/3/2025 |
| Canadian Human Rights Commission | Provide general enquiries for CRHC programs (telephone and email) | 27/3/2024 | Renewal 31/3/2025 |
| Canadian Nuclear Safety Commission | Social Media Account Management - Additional reporting services | 1/4/2023 | 31/3/2025 |
| Canadian Space Agency | Provide web analytics on Non-Canada.ca sites | 5/6/2024 | Ongoing |
| Canadian Space Agency | AB Testing and Personalization (Adobe Target) | 1/4/2024 | Ongoing |
| Canadian Trade Commissioner Service | AB Testing and Personalization (Adobe Target) | 2/8/2024 | Ongoing |
| Canadian Trade Commissioner Service | GC Search services on Non-Canada.ca sites | 1/4/2024 | Ongoing |
| Canadian Trade Commissioner Service | Akamai Application and API Protector Services | 21/2/2025 | 31/3/2025 |
| Canadian Transportation Agency | Provide general enquiries on CTA programs and services | 5/4/2024 | Renewal 31/3/2025 |
| Communications Security Establishment | Provide web analytics on Non-Canada.ca sites | 5/6/2024 | Renewal 31/3/2025 |
| Department of National Defence | AB Testing and Personalization (Adobe Target) | 7/6/2023 | 31/3/2025 |
| Department of National Defence | Payment processing for the support for Compensation for Employers of Reservists Program (CERP) | 21/6/2022 | Ongoing |
| Elections Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2024 | Ongoing |
| Elections Canada | AB Testing and Personalization (Adobe Target) | 1/4/2024 | Renewal 31/3/2025 |
| Elections Canada | Phone services Polling Day to support the 45th General Election | 28/1/2025 | 31/3/2026 |
| Environment and Climate Change Canada | AB Testing and Personalization (Adobe Target) | 1/4/2024 | Ongoing |
| Environment and Climate Change Canada | Provide general enquiries service on weather services | 1/3/2024 | Renewal 31/3/2025 |
| Environment and Climate Change Canada | Provide web Analytics on Non-Canada.ca sites | 6/9/2024 | 31/3/2025 |
| Environment and Climate Change Canada | Provide general enquiries on ECCC programs and services (telephone and email) | 28/3/2024 | Renewal 31/3/2025 |
| Financial Transactions and Reports Analysis Centre of Canada | Provide general enquiries on FINTRAC programs and services | 15/3/2024 | Renewal 31/3/2025 |
| Fisheries and Oceans Canada | Provide general enquiries on DFO programs and services (telephone and email) | 27/2/2024 | Renewal 31/3/2025 |
| Global Affairs Canada | Provide web analytics on Non Canada.ca sites | 12/6/2024 | Ongoing |
| Government of Alberta | Alberta Coal Workforce Transition Program | 23/1/2018 | Ongoing |
| Health Canada | Provide general enquiries on HC programs and services and Coronavirus | 29/2/2024 | Renewal 31/3/2025 |
| Health Canada | Dental care for Canadians with an income of less than $90K/year and who do not have access to private dental insurance | 1/4/2023 | Ongoing |
| Health Canada - Public Health Agency of Canada | Provide web analytics on Non-Canada.ca sites | 13/6/2024 | Ongoing |
| Health Canada - Public Health Agency of Canada | AB Testing and Personalization (Adobe Target) | 1/4/2024 | Ongoing |
| Health Canada - Public Health Agency of Canada | Custom Development | 26/2/2025 | 31/3/2025 |
| Housing, Infrastructure and Communities Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2021 | Ongoing |
| Housing, Infrastructure and Communities Canada | Delivery Teletypewriter services for general information on HICC | 1/10/2024 | 31/3/2025 |
| Immigration, Refugees and Citizenship Canada | Canada Ukraine Transitional Assistance Initiative (CUTAI) | 22/6/2022 | Ongoing |
| Immigration, Refugees and Citizenship Canada | Provide general enquiries for International Experience Canada programs | 21/3/2024 | Renewal 31/3/2025 |
| Immigration, Refugees and Citizenship Canada | Passport Program | 12/4/2023 | Ongoing |
| Immigration, Refugees and Citizenship Canada | In-Canada Biometrics Collection Services | 3/12/2019 | Ongoing |
| Immigration, Refugees and Citizenship Canada | Provide web analytics on Non-Canada.ca sites | 5/6/2024 | Ongoing |
| Immigration, Refugees and Citizenship Canada | AB Testing and Personalization (Adobe Target) | 1/4/2024 | Ongoing |
| Impact Assessment Agency of Canada | Provide web analytics on Non-Canada.ca sites | 12/6/2024 | Ongoing |
| Indigenous Services Canada | Provide general enquiries for Bill S-3 (Descheneaux) and Qalipu | 11/3/2024 | Renewal 31/3/2025 |
| Indigenous Services Canada | Provide general enquiries on SCIS programs and services | 13/3/2024 | Renewal 31/3/2025 |
| Indigenous Services Canada | Provide information to confirm Status Card Authentication | 14/5/2024 | Renewal 31/3/2025 |
| Justice Canada | Provide information on Justice Canada programs and services | 18/3/2024 | Renewal 31/3/2025 |
| Justice Canada | Provide web analytics on Non-Canada.ca sites | 17/6/2024 | Ongoing |
| Library and Archives Canada | Provide general enquiries on LAC's genealogy and military records | 8/3/2024 | Renewal 31/3/2025 |
| Library and Archives Canada | Provide web analytics on Non-Canada.ca sites | 5/6/2024 | Ongoing |
| Natural Resources Canada | Social Media Account Management - Additional reporting services | 1/4/2023 | 31/3/2025 |
| Natural Resources Canada | Atomic Workers Recognition | 22/3/2022 | 30/6/2024 |
| Natural Resources Canada | Provide information on the new Greener Homes Initiative | 8/3/2024 | Renewal 31/3/2025 |
| Natural Resources Canada | Provide web analytics on Non-Canada.ca sites | 28/6/2024 | Ongoing |
| Natural Resources Canada | Dedicated analytics services for the open science and data portal | 28/6/2024 | Ongoing |
| Natural Resources Canada | AB Testing and Personalization (Adobe Target) | 1/4/2024 | Ongoing |
| Office of the Auditor General of Canada | Custom Development | 21/3/2025 | 31/3/2025 |
| Office of the Secretary of the Governor General of Canada | Provide general enquiries for the Office of the Secretary to the Governor General | 15/3/2024 | Renewal 31/3/2025 |
| Office of the Superintendent of Financial Institutions | Provide information on federally regulated pension plans | 21/3/2024 | Renewal 31/3/2025 |
| Office of the Superintendent of Financial Institutions | Provide web analytics on Non-Canada.ca sites | 9/7/2024 | Ongoing |
| Public Safety Canada | Provide web analytics on Non-Canada.ca sites | 5/6/2024 | Ongoing |
| Public Safety Canada | Support Public Safety through issuance of payments and contact centre (Firearms Compensation Program) | 21/10/2024 | Ongoing |
| Public Safety Canada | AB Testing and Personalization (Adobe Target) | 1/4/2024 | Ongoing |
| Public Service and Procurement Canada - Canada Gazette | Provide GC Search services on Non-Canada.ca sites | 1/4/2024 | Ongoing |
| Public Service Commission | Provide general enquires and application assistance for GC jobs - Complete password resets for clients (telephone) | 19/3/2024 | Renewal 31/3/2025 |
| Public Service Commission | Provide web analytics on Non-Canada.ca sites | 28/6/2024 | Ongoing |
| Public Services and Procurement Canada | Canada.ca Onboarding | 1/4/2023 | 1/4/2024 |
| Public Services and Procurement Canada | Social Media Account Management - Additional reporting services | 1/4/2023 | 31/3/2025 |
| Public Services and Procurement Canada | AB Testing and Personalization (Adobe Target) | 1/4/2023 | Ongoing |
| Public Services and Procurement Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2023 | Ongoing |
| Privy Council Office | Akamai application and API Protector Services | 1/4/2024 | Ongoing |
| Shared Services Canada | Provide web analytics on Non-Canada.ca sites | 5/6/2024 | Ongoing |
| Statistics Canada | Provide web analytics on Non-Canada.ca sites | 28/6/2024 | Ongoing |
| Transport Canada | Provide general enquiries on Office of Boating Safety (OBS) programs and services | 5/3/2024 | Renewal 31/3/2025 |
| Transport Canada | Provide general enquiries on Vessel registration, including application assistance and status | 1/3/2024 | Renewal 31/3/2025 |
| Treasury Board Secretariat | Provide web analytics on Non-Canada.ca sites | 28/6/2024 | Ongoing |
| Veterans Affairs Canada | Information and receiving agent services and case manager accommodation and boardroom booking services | 31/3/2024 | Ongoing |
| Veterans Affairs Canada | Wreath orders from Parliamentarians | 31/3/2024 | Ongoing |
| Women and Gender Equality Canada | AB Testing and Personalization (Adobe Target | 1/4/2023 | 1/4/2024 |
| Women and Gender Equality Canada | Provide general enquiries on WAGE programs and services | 8/3/2024 | Renewal 31/3/2025 |
Partnerships where services are delivered for ESDC by partners
As of March 31st, 2025, a total number of 5 partnerships were delivered by a partner for ESDC.
| Partner | SDP objective | Start date | End date |
|---|---|---|---|
| Canada Revenue Agency | Administer and enforce the Canada Emergency Response Benefit | 25/3/2020 | Ongoing |
| Canada Revenue Agency | Administer and enforce the Canada Emergency Student Benefit | 1/5/2020 | Ongoing |
| Canada Revenue Agency | Administer and enforce the Canada Recovery Benefits | 2/10/2020 | Ongoing |
| Canada Revenue Agency | Administer and enforce the Canada Worker Lockdown Benefit Act | 17/12/2021 | Ongoing |
| Government of the Northwest Territories | Delivery of services by GNWT on behalf of Service Canada | 1/9/2017 | Ongoing |