Evaluation of the Federal Workers Compensation Service Program Summary

From: Employment and Social Development Canada

Alternate formats

Evaluation of the Federal Workers Compensation Service Program: Phase I

The Program administers the Government Employees Compensation Act, which provides benefits to employees of the Public Service of Canada who sustain work-related injuries or illnesses. Phase I of the evaluation focused on Program changes made between 2012 and 2017 and whether these changes resulted in improved service delivery.

Key findings

More than 126,000 claims were processed for claimants to receive their benefits between 2010 and 2016.

In fiscal year 2016 to 2017:

Improvements included

Some agreements with provincial Workers’ Compensation Boards have encountered implementation challenges related to claims processing and data sharing.

The Legacy database is limited in its capacity to collect data to monitor injured employees’ outcomes.


Continue working towards a more comprehensive data management framework to support reporting activities as well as monitoring performance and outcomes.

The full Evaluation of the Federal Workers Compensation Service: Phase 1 is now available.

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