Annual Report on the Administration of the Access to Information Act, 2021 to 2022

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Executive summary

Employment and Social Development Canada (ESDC), including the Labour Program and Service Canada, strives to build a stronger and more inclusive Canada, to help Canadians live productive and rewarding lives, and to improve the quality of life for all Canadians. Many of the federal government’s largest and most well-known programs and services are provided by the Department in fulfillment of this broad mandate.

As a federal institution, ESDC is subject to the Access to Information Act and the department is pleased to submit this report as part of the legislative requirements of the Act. This report describes ESDC’s performance as related to access to information and reflects our commitment to openness and transparency, as foundational principles for how we deliver modern, open and ethical government operations.

Overview of results

This year’s results show ESDC has returned to its previous high levels of performance with compliance rates nearing those achieved pre-pandemic. The 2021 to 2022 reporting period was again impacted by the COVID-19 pandemic as the Department continued to evolve its approach towards a hybrid working environment, featuring predominantly digital work and workplaces. Notwithstanding the significant changes in play, ESDC achieved strong results when responding to requests by Canadians for access to information about our programs.

The following is a high-level overview of the Department’s key access to information results during the reporting period:

  • Requests received (1,163 declined slightly (- 1%) from the previous year
  • Requests completed within legislated timelines increased significantly from the previous year from 63% to 84%
  • Pages processed increased by a little over 1% to 93,092
  • Outstanding requests from the previous year fell from 411 to 358 and for the second year in a row, more requests were closed than were received
  • All mandated proactive disclosure requirements were met
  • 19 Office of the Information Commissioner (OIC) investigations were determined to be well-founded, representing only 1.6% of all active requests received in the year
  • 33,453 ESDC employees were trained in Stewardship of Information and Workplace Behaviours (SIWB) course, and
  • 25,370 employees completed the online Access to Information and Privacy (ATIP): It’s everybody’s business course

The detailed results that follow help to illustrate the Department’s ongoing commitment to open and transparent government. The actions taken to support these principles contribute to building the modern, effective and good government that Canadians expect and deserve.

1. Introduction

Presentation of the report

ESDC is pleased to present to Parliament its annual report for the 2021 to 2022 fiscal year. Section 94 of the Access to Information Act requires the head of a federal institution to submit an annual report to Parliament on the administration of the Act.

The Service Fees Act requires a responsible authority to report annually to Parliament on the fees collected by the institution. Information regarding fees collected under the Access to Information Act, and in accordance with the requirements of Section 20 of the Service Fees Act, is available in Section 5 of this report.

About ESDC

ESDC, which includes the Labour Program and Service Canada, delivers many federal programs and services. Given the broad scope of its mandate, it is among the largest and most decentralized federal institutions in the Government of Canada. Each day, ESDC interacts with thousands of Canadians by delivering services and programs that play important roles in their lives. Canadians expect high-quality, easy-to-access, and secure services that are responsive to their needs, whether they are interacting online, through call centres, or in person.

ESDC’s programs and services affect Canadians throughout the course of their lives. For example, the Department assists parents who are raising young children, helps students finance their post-secondary education, provides income support to unemployed Canadians, and pension income to seniors. ESDC delivers many of the Government of Canada’s flagship programs, such as the Canada Student Financial Assistance Program, Employment Insurance (EI), Old Age Security (OAS), and the Canada Pension Plan (CPP). In the fiscal year 2021-22 the Department delivered $100 billion in benefits directly to individuals and organizations, which represents nearly 5% of Canada’s Gross Domestic Product.

In addition, during this reporting period, ESDC stood at the forefront of Canada’s efforts to mitigate the social and economic impacts of the COVID-19 pandemic. This included Canada Emergency Response Benefit (CERB) and targeted support for students and seniors, among others.

The Labour Program contributes to social and economic well-being by fostering safe, healthy, fair and inclusive work environments, as well as cooperative workplace relations in workplaces falling under federal jurisdiction. The Labour Program also supplies labour relations mediation services, enforces minimum working conditions, promotes decent work and fosters respect for international labour standards. As with other parts of the Department, the Labour Program responded to the pandemic with agility and flexibility.

The Department’s service delivery arm, Service Canada, provides Canadians with a single point of access to ESDC programs and benefits, as well as to other Government of Canada programs and services.

About the Access to Information Act

The Access to Information Act provides Canadian citizens, permanent residents, and any individual or corporation present in Canada a right to access records of government institutions that are subject to the Act. This right is subject to limited and specific exemptions and exclusions, and in accordance with the principle that government information should be available to the public. The Government of Canada brought forth new legislative requirements under the Act in 2019, mandating departments to, among other things, proactively publish frequently requested information to further increase transparency and openness.

ESDC remains committed to delivering on its legislative obligations.

2. Organizational structure

Corporate Secretary and Chief Privacy Officer

ESDC’s Corporate Secretariat Branch is responsible for the Department’s access to information and privacy operations, issuing and managing privacy management policy, providing privacy advice and guidance, and privacy operations in the National Capital Region. These functions are carried out by ESDC’s ATIP Operations and the Privacy Management Division (PMD).

The Branch is led by the Corporate Secretary who is ESDC’s designated Chief Privacy Officer, the Department’s functional authority on all privacy matters and for the implementation of the privacy management framework. The Chief Privacy Officer’s responsibilities include providing strategic privacy advice and recommendations, maintaining ESDC’s privacy management program, and monitoring compliance to the relevant statutory obligations, policies and standards for privacy. In addition to this report, the Corporate Secretariat Branch reports separately on the administration of the Privacy Act.

Access to Information and Privacy Operations Division

The ATIP Operations team carries out the Department’s legislated requirements under the Access to Information Act and the Privacy Act. It leads and advises on the processing of all ESDC requests under the Access to Information Act, performs line-by-line reviews of records requested under the Access to Information Act and the Privacy Act, and delivers training and awareness sessions to departmental employees on the administration of the acts. The director of ATIP Operations is ESDC’s designated ATIP coordinator. Approximately 45 ATIP Operations employees were dedicated to processing requests during in 2021 to 2022.

The day-to-day administration of the Access to Information Act is a collaborative endeavour between ATIP Operations and the Department’s network of branch liaison officers, who support this work by undertaking searches, collecting records and making recommendations. The liaison officers play an intermediary role between ATIP analysts and subject matter experts located across ESDC. Finally, the Division continues to provide departmental leadership on the 2019 amendments to the Access to Information Act and the Privacy Act.

In addition to processing requests under the Access to Information Act, ATIP Operations contributed to other departmental activities. For instance, ATIP Operations staff frequently reviewed departmental material for proactive disclosure (for example, contracts, position reclassification, travel and hospitality expenses), informal requests (for example, audits and administrative investigations) and Open Government publications (for example, datasets) to identify sensitivities, such as personal information and cabinet confidences. While these activities are not accounted for within this report’s statistical information, such activities are an important and growing part of strengthening transparency and accountability.

Service agreement with the Canadian Accessibility Standards Development Organization

ESDC has a memorandum of understanding (MOU) to provide access to information and privacy services for the Canadian Accessibility Standards Development Organization (CASDO), an independent departmental corporation in the Department’s portfolio. CASDO was established under the Accessible Canada Act and is mandated to help realize a Canada without barriers, on or before January 1, 2040.

COVID-19 operational impact

ESDC quickly took measures to support Canadians at the outset of the global COVID-19 pandemic while employees transitioned to remote work. This challenging environment contributed to an initial subsequent lower ATIP compliance rate in 2020 to 2021 and a sizeable backlog in ATIP requests. This backlog was carried over into the current fiscal year.

The pandemic also prompted the Department to transition, ever more efficiently, to new electronic processes including e-post and the use of digital signatures. In addition, additional resources in support of ATIP operations have been provided to help reduce the backlog of requests and restore the compliance rate to pre- pandemic levels of performance.

3. Delegations

Section 73 of the Access to Information Act empowers the head of an institution to delegate any of the powers, duties or functions assigned by these acts to employees of that institution.

The Minister of Employment, Workforce Development and Disability Inclusion is responsible for the purposes of the Access to Information Act, and the Department’s enabling legislation—the Department of Employment and Social Development Act.

The approved delegation orders are reproduced in Annex A.

4. Policies, guidelines, procedures and initiatives

Access to Information Activities and Initiatives

ESDC continued its ATIP modernization initiative by implementing digital solutions as part of an ongoing shift to a largely paperless and remote office environment. The modernization initiative is focussed on standardizing processes and procedures across the Department’s decentralized ATIP model to process ATI requests more efficiently. The work is a priority and an important pillar towards ongoing compliance with the legislation. The Department is now processing the vast majority of requests digitally.

5. Performance reporting

The following section provides key statistics and analysis on ESDC accomplishments in the previous 4 fiscal years and how the Department contributed to the Government’s agenda in terms of access to information. Figure 3 through 5 display a 4-year comparison to highlight Access to Information Act performance trends. Detailed statistical reports for the Act are found in Annex C.

The number of requests received during the current fiscal year held broadly steady from the first year of the COVID-19 pandemic. Compliance rates however, improved significantly from the previous year returning to a level that is similar to that achieved in pre-pandemic years.

Requests and consultations: Total volume

During the 2021 to 2022 fiscal year, ESDC experienced a small decrease (1%) in access to information requests, from 1,177 requests in 2021 to 2021 to 1,163 in the 2021 to 2022 reporting period.

Figure 1: Access to Information Act requests – Total volume received
Infographic
Text description for figure 1
Caption text
Year Requests
2018 to 2019 1,409
2019 to 2020 1,396
2020 to 2021 1,177
2021 to 2022 1,163

In 2021 to 2022, Access to Information Consultation requests increased slightly, back to similar levels in pre-pandemic years.

Figure 2: Access to Information Act Consultation requests – Total volume received
Infographic
Text description for figure 2
Caption text
Year Requests
2018 to 2019 222
2019 to 2020 309
2020 to 2021 137
2021 to 2022 189

Table 1: Summary of requests under the Access to Information Act
Activity 2018 to 2019 2019 to 2020 2020 to 2021 2021 to 2022
Formal requests received under the Access to Information Act 1,409 1,396 1,177 1,163
Requests completed during the reporting periodFootnote 1 1,509 1,302 1,234 1,176
Number of pages processed 118,818 133,982 92,080 93,092
Number of requests completed within legislated timeframes (including extensions) 1,305 1,094 772 990
Number of requests completed beyond legislated timeframes 204 208 462 186
Proportion of requests that were responded to within legislated timeframes 87% 84% 63% 84%
Complaints to the Information Commissioner 35 52 19 36

Total requests received and completed

During the 2021 to 2022 fiscal year, ESDC received 1,163 requests under the Access to Information Act, a 1% decrease from the previous fiscal year, during which the Department received 1,177 requests. This continues a trend in recent years where ESDC has observed a decrease in the number of requests received, although this year’s decrease is much lower than previous years. This decrease can be explained, in part, by a business process that, with the consent of the client, moves erroneously submitted Access to Information Act requests into more accurate Privacy Act access requests.

While the number of requests closed during the reporting period decreased compared to the previous year, more requests were closed than were received. This is due to “carryover” requests from the 2020 to 2021 fiscal year being completed in the 2021 to 2022 reporting period.

The number of complaints made to the Information Commissioner, which had declined during the first year of the pandemic, returned this year to a pre-pandemic level. Complaints against the Department, as a proportion of requests made and completed, remain relatively low.

Figure 3: Requests received and completed, Access to Information Act
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Text description for figure 3
Caption text
Year Total Request Received Total Requests Completed
2018 to 2019 1,409 1,509
2019 to 2020 1,396 1,302
2020 to 2021 1,177 1,234
2021 to 2022 1,163 1,176

Requests by calendar days taken to complete

ESDC processed 52% (609) of all requests received (1,163) under the Access to Information Act within the first 30 days of receipt, up from the previous year when we processed 46% within the first 30 days. The increase is directly attributable to the winding down of the operational effects of the COVID-19 pandemic, improved efficiencies as a result of ATIP modernization efforts, and increased levels of resources, including human resources, dedicated to the administration of access to information by the Department.

Figure 4: Access to Information Act requests by calendar days taken to complete
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Text description for figure 4
Caption text
Year 30 Calendar Days 31-60 Calendar Days 61 or more Calendar Days
2018 to 2019 866 232 411
2019 to 2020 673 240 389
2020 to 2021 569 152 513
2021 to 2022 609 235 332

Timeframes

The Department met legislated timelines for 990 requests, a compliance rate of 84%. This represents a significant increase compared to last year and a return to pre-pandemic rates of compliance. As a result, the Department was not only able to process, in a timely manner, those requests received during the year, for the first time since the onset of the pandemic, but also to begin to reduce the number of requests outstanding from the previous reporting period (the backlog) from 411 in 2020 to 2021 to 358 in 2021 to 2022.

ESDC was unable to meet legislated timelines for 186 requests during the fiscal year, a significant decrease compared to the previous year. Institutions may apply for an extension beyond the original 30-day statutory timeframe in cases where meeting the statutory date is not feasible due to the volume of pages to be processed, where consultation is required that could not reasonably be conducted within the initial 30 days, or where notice is given to a third party. During the 2021 to 2022 fiscal year, ESDC requested 371 extensions. Requesters were notified of delays.

Figure 5: Number of requests processed within and beyond legislated timeframes, Access to Information Act
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Text description for figure 5
Caption text
Year Total Closed Beyond timeframe Within timeframe
2018 to 2019 1,509 204 1,305
2019 to 2020 1,302 208 1,094
2020 to 2021 1,234 462 772
2021 to 2022 1,176 186 990

Timeframe Monitoring

Except in certain circumstances, which allow for extensions, the Access to Information Act contains a statutory timeline of 30 calendar days (about 20 working days) to respond to requests. Given the legislated timeframes and ESDC’s commitment to respecting both the letter and spirit of the Access to Information Act, we continue to follow an established process and defined responsibilities as outlined in Table 2.

Table 2: ESDC’s Timeframe Monitoring – Goal-Based Strategies to Respect ESDC’s Process and Commitments
Roles and responsibilities Description
Retrieval of relevant records and formulation of recommendations Once a request is received, it is tasked to the relevant branches and/or regions, and the Offices of Primary Interest. The Offices of Primary Interest have eight working days to retrieve all responsive records and present them, along with any recommendations, to ATIP Operations.
Line-by-line review of the responsive records ATIP Operations has eight working days to complete a thorough line-by-line review of the records and to invoke any applicable exemptions and/or exclusions.
Advance release notice Key stakeholders receive a notification that the release package has been posted electronically on a secure internal website at least 4 working days prior to the scheduled release date. This mechanism allows all implicated parties to provide final comments prior to release.

In support of timeframe monitoring, ATIP Operations provides a weekly report to senior management and at the ministerial level. These reports continue to help branches and regions monitor their access to information requests.

Pages processed and disclosed

During the reporting period, the Department experienced a 1% increase in the total number of pages of documents processed and a 4% decrease in the number of pages disclosed for requests under the Access to Information Act (please refer to Figure 6).

Figure 6: Number of pages processed and number of pages disclosed, Access to Information Act
Infographic
Text description for figure 6
Caption text
Year Pages Processed Pages Disclosed
2018 to 2019 118,818 94,115
2019 to 2020 133,982 91,228
2020 to 2021 92,080 69,052
2021 to 2022 93,092 66,018

During the 2021 to 2022 fiscal year, the most common source of requests under the Access to Information Act was from the general public (439), closely followed by the business and private sector (388) with media requests (134) falling significantly from previous years.

Table 3: Number of Requests and Percentage of Total Requests
Source 2018 to 2019 2019 to 2020 2020 to 2021 2021 to 2022
Media 429 (30%) 584 (42%) 335 (29%) 134 (12%)
Academia 26 (2%) 28 (2%) 46 (4%) 23 (2%)
Business/Private Sector 332 (24%) 315 (22%) 264 (22%) 388 (33%)
Organization 140 (10%) 50 (4%) 62 (5%) 79 (7%)
Public 350 (25%) 374 (27%) 321 (27%) 439 (38%)
Decline to identify 132 (9%) 45 (3%) 149 (13%) 100 (9%)

Exemptions and exclusions

ESDC is one of the largest holders of personal information in the Government of Canada, which affects the frequency in which exemptions and exclusions are applied under the Access to Information Act.

Exemptions

The Access to Information Act allows, and in some instances requires, that information relating to the internal decision-making processes of government, national security, law enforcement or trade secrets be exempted and not released.

The following table (Table 4) outlines the most frequently invoked exemptions during the past 4 fiscal years. Due to the nature of ESDC’s mandate, most of the information under the Department’s control contains personal information about individuals and must be withheld under the mandatory exemptions set out in Section 19 (Personal Information) unless certain conditions are met. Section 21 (Advice) was another frequently applied exemption for the 2021 to 2022 fiscal year and continued to represent an important percentage of the total.

Table 4: Number of requests and percentage of total exemptions*
Section 2018 to 2019 2019 to 2020 2020 to 2021 2021 to 2022
s. 19 - Personal information 306 (25%) 249 (23%) 180 (21%) 182 (20%)
s. 16 - Law enforcement and investigations 160 (13%) 127 (12%) 89 (10%) 124 (14%)
s. 20 - Third party information 164 (13%) 180 (17%) 119 (14%) 118 (13%)
s. 21 - Advice and recommendations 304 (25%) 300 (28%) 266 (31%) 310 (34%)
s. 24 - Statutory prohibitions against disclosure 84 (7%) 75 (7%) 49 (6%) 55 (6%)

* Figures are rounded for readability purposes.

Exclusions

The Access to Information Act does not apply to information that is already publicly available, such as government publications (Section 68), and confidences of the Queen’s Privy Council for Canada (Section 69), which require consultation with the Department of Justice. During the 2021 to 2022 fiscal year, we excluded records based on Section 69 for 142 requests.

Consultations received from other Government of Canada institutions and other organizations

In 2021 to 2022, ESDC received 189 (10,450 pages) external consultation requests, which originated from other Government of Canada institutions and organizations. This represents an increase compared to the previous fiscal year (137), as well as a significant increase in the number of pages reviewed compared to the 2020 to 2021 fiscal year (7,230). The figures for the current year mark a return to general pre-pandemic levels. This further illustrates the significant impact of the pandemic on ATIP operations in 2020 to 2021 with the current year reflecting a return to more ‘normal’ results.

The Department closed 191 requests for consultations of which 90 were completed within 30 days. The vast majority (132 or 69%) of those completed resulted in a recommendation to disclose the records in their entirety and 45 (24%) recommended to disclose in part.

Table 5: Consultation requests received from other Government of Canada institutions and other organizations – Access to Information Act
Types of consultation 2018 to 2019 2019 to 2020 2020 to 2021 2021 to 2022
Consultations requests received under the Access to Information Act 222 309 137 189
Pages reviewed under the Access to Information Act 15,564 10,823 7,230 10,450
Access to Information Act Requests for Consultations Closed 223 291 155 191
Access to Information Act Requests for Consultations Closed within 30 days 141 170 24 90

Reporting on Access to Information fees for the purposes of the Service Fees Act

In 2017, the Government of Canada introduced the Service Fees Act, which replaced the User Fees Act. All government departments and agencies that charge fees for services are subject to this legislation, including ESDC.

The Service Fees Act requires a responsible authority to report annually to Parliament on the fees collected by the institution. Consistent with Treasury Board policy, fees charged pursuant to the Access to Information Act are to be reported in the Access to Information Annual Report. Consequently, ESDC is reporting these fees in this consolidated report.

General fees information

Table 6 provides information on the fees for processing requests filed under the Access to Information Act.

Table 6: Information on fees for Processing Requests Filed under the Access to Information Act
Category Details
Fee-setting authority Access to Information Act
Fee Amount $5
Service standard Response provided within 30 days following receipt of a request; the response time may be extended pursuant to Section 9 of the Access to Information Act. Notice of extension is to be sent within 30 days after receipt of the request.
Performance results
  • Total requests received: 1,163
  • Total requests completed: 1,176
  • Requests responded to within 30 days: 609
  • Requests completed within prescribed time limits of extensions: 990
  • Requests responded to after deadline: 186
  • Statutory deadline met 84% of the time
Other information In accordance with the Interim Directive on the Administration of the Access to Information Act, issued on May 5, 2016, and the changes to the Access to Information Act that came into force on June 21, 2019, ESDC waives all fees prescribed by the Act and Regulations, other than the $5 application fee set out in paragraph 7(1)(a) of the Regulations.

Table 7 is a summary of the financial information for all Access to Information Act fees under the Department’s authority.

Table 7: Financial information (dollars)
2020 to 2021 Revenue 2021 to 2022 Revenue 2021 to 2022
Total Cost of
Operating the ProgramFootnote 4
2021 to 2022
RemissionsFootnote 5
$4,660.00 $4,735.00 $3,173174.00 $1,080.00

6. Complaints, Investigations and Court Actions

Individuals are entitled under the Access to Information Act to file a complaint related to their request for a record with the Office of the Information Commissioner (OIC).

During the reporting period the Department was notified of 44 complaints by the Office of the Information Commissioner (OIC) an increase on the previous year’s figure. As with much of the data in this report, the number of complaints notified has returned to the level typically seen in pre-pandemic years. The OIC closed 36 complaints and determined 19 to be well founded. There were no court actions during the reporting period. Please refer to Table 8 for more information about the complaints.

Table 8: Complaints, Investigations and Court Actions, 2021 to 2022
Detail Access to Information Act
Complaints
Total complaints received 44
  • Denied access
16
  • Unreasonable time extension
2
  • Processing delays
23
  • Improperly applied exemptions
2
  • Collection
1
  • Use and disclosure / Retention and disposal
NA
Investigations
Total findings received 36
  • Well founded
19
  • Not well founded
4
  • Complaints resolved during investigation
9
  • Discontinued
4
Court Actions
Number of court actions 0

Note: The total number of notifications of complaints received and the total number of investigations with findings received will not necessarily be the same in a given fiscal year. Investigations could relate to complaints that were received by the Office of the Privacy Commissioner in a fiscal year prior the 2021 to 2022 reporting period.

7. Training and awareness activities

Access to Information training

ESDC has a comprehensive mandatory training program to increase knowledge and awareness of the stewardship of information. All employees are required to maintain valid certification in the Stewardship of Information and Workplace Behaviours (SIWB), which addresses access to information, information management, privacy, how to handle personal information, security and values and ethics. The course is a component of the Department’s Essential Training Curriculum and is delivered online. At the end of the 2021 to 2022 fiscal year, 33,453 employees held SIWB certification, which is valid for 2 years. In addition, the ATIP team were responsible for delivering targeted training for eight Departmental branch ATIP liaison officers as well to staff employed in the Department’s 3 ministerial offices.

In addition to SIWB, ESDC provided additional online courses in its training catalogue that were relevant to access. The course ‘Access to Information and Privacy (ATIP): It’s everybody’s business’ gives employees the knowledge required to protect, use and disclose personal information on a daily basis and teaches them to incorporate the principles of openness and transparency in their everyday work. During the last fiscal year, 25,370 employees completed the course.

New employees take the Doing Things Right and Doing the Right Thing: Putting the Departmental Code of Conduct into Action course, which has a significant access to information component. The course helps participants understand the application of ethical behaviour in the workplace and how to use that knowledge to guide them in their day-to-day work and decision-making, including their interactions with clients and colleagues. The course was taken by 24,861 employees during the 2021 to 2022 fiscal year.

Annex A: Delegation orders

Access to Information Act and Regulations: Delegation of Authority Department of Employment and Social Development

The Minister of Employment and Social Development, pursuant to section 11 of the Department of Employment and Social Development Act, hereby designates the persons, officers or employees holding the positions with Employment and Social Development set out in the schedules attached hereto, or the persons, officers or employees occupying on an acting basis those positions, to exercise the powers or perform the duties or functions of the Minister or to exercise or perform the powers, duties or function of the head of the institution, as specified in the attached schedules.

Original signed March 12, 2020 by the Honourable Carla Qualtrough, Minister of Employment and Social Development

Department of Employment and Social Development

Table 9: Access to Information Act – Delegated authorities
Description Section Delegated authority
Responsibility of government institutions 4(2.1)
  • Deputy Minister, Employment and Social Development Canada (ESDC)
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister of ESDC and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, Access to Information and Privacy (ATIP) Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
  • ATIP Analyst, Request Processing Unit, ATIP Operations NHQ
  • Public Rights Advisor, Request Processing Unit, ATIP Operations NHQ
  • ATIP Program Officer, Request Processing Unit, ATIP Operations, NHQ
  • Junior Analyst, Request Processing Unit, ATIP Operations, NHQ
Reasons for declining to act on request 6.1(1)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
Notice – suspension 6.1(1.3)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
Notice – end of suspension 6.1(1.4)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
Notice (written notice for declining to act on a request) 6.1(2)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
Notice where access requested/Giving access to record 7
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Transfer of request to another government institution 8(1)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Extension of time limits 9
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Notice where access refused 10
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
Application fee waiver 11(2)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Language of access 12(2)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Access to alternate format 12(3)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Obtained in confidence 13
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Federal-provincial affairs 14
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – International affairs and defence 15
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Law enforcement and investigations 16
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Public Servants Disclosure Protection Act 16.5
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Safety of individuals 17
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Economic interests of Canada 18
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Economic interest of the Canada Post Corporation, Export Development Canada, the Public Sector Pension Investment Board and VIA Rail Canada Inc. 18.1
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Personal information 19
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Third-party information 20
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Operations of Government 21
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Testing procedures, tests, audits 22
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Audit working papers and draft audit reports 22.1
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Solicitor-client privilege 23
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Refuse access – Statutory prohibitions 24
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Severability 25
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Information to be published 26
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Third-party notification 27(1)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Third-party notification – Extension of time limit 27(4)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Third-party notification – Notice of decision 28(1)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Third-party notification – Waive representations in writing 28(2)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Third-party notification – Disclosure of record 28(4)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Advising Information Commissioner of third-party involvement 33
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Right to make representations 35(2)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
Access given to complainant 37(4)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
Review by Federal Court – government institution 41(2)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Review by Federal Court – government institution-Respondents 41(5)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Notice to third party (application to Federal Court) 43(1)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
Service or notice 43(2)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
Notice to person who requested record 44(2)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
Special rules for hearings 52(2)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
Ex parte representations (Federal Court) 52(3)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ

Table 10: Access to Information Regulations – Delegated authorities
Description Section Delegated authority
Transfer of request 6(1)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Search and preparation of fees 7(2)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Production and programming 7(3)
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Providing access to records 8
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ
Limitations in respect of format 8.1
  • Deputy Minister, ESDC
  • Deputy Minister, Labour
  • Senior Associate Deputy Minister and Chief Operating Officer for Service Canada
  • Associate Deputy Minister, ESDC
  • Corporate Secretary
  • Director, ATIP Operations NHQ
  • Manager, Request Processing Unit, ATIP Operations NHQ
  • Team Leader, Request Processing Unit, ATIP Operations NHQ

Annex B: Statistical reports

Statistical report on the Access to Information Act

Name of institution: Employment and Social Development Canada

Reporting period: 2021-04-01 to 2022-03-31

Statistical Report Form

Section 1: Requests under the Access to Information Act

1.1 Number of requests

Details Sub-total Number of requests
Received during reporting period 1,163
Outstanding from previous reporting periods 358
  • Outstanding from previous reporting period
98 N/A
  • Outstanding from more than one reporting period
60 N/A
Total 1,521
Closed during reporting period 1176
Carried over to next reporting period 345
  • Carried over within legislated timeline
262 N/A
  • Carried over beyond legislated timeline
83 N/A

1.2 Sources of requests

Caption text
Source Number of requests
Media 134
Academia 23
Business (private sector) 388
Organization 79
Public 439
Decline to identify 100
Total 1,163

1.3 Channels of requests

Caption text
Source Number of requests
Online 1,017
E-mail 45
Mail 95
In person 1
Phone 1
Fax 4
Total 1,163

Section 2: Informal requests

2.1 Number of informal requests

Caption text
    Number of requests
Received during reporting period 378
Outstanding from previous reporting periods 465
  • Outstanding from previous reporting period
460  
  • Outstanding from more than one reporting period
5  
Total 843
Closed during reporting period 839
Carried over to next reporting period 4

2.2 Channels of informal requests

Caption text
Source Number of requests
Online 378
E-mail 0
Mail 0
In person 0
Phone 0
Fax 0
Total 378

2.3 Completion time of informal requests

Completion time
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
191 37 39 78 45 295 154 839

2.4 Pages released informally

Less than 100
Pages released
100-500
Pages released
501-1000
Pages released
1001-5000
Pages released
More than 5000
Pages released
Number of requests Pages released Number of requests Pages released Number of requests Pages released Number of requests Pages released Number of requests Pages released
0 0 0 0 0 0 0 0 0 0

2.5 Pages re-released informally

Less than 100
Pages re-released
100-500
Pages re-released
501-1000
Pages re-released
1001-5000
Pages re-released
More than 5000
Pages re-released
Number of requests Pages re-released Number of requests Pages re-released Number of requests Pages re-released Number of requests Pages re-released Number of requests Pages re-released
608 15,260 191 53,404 7 4,948 31 50,969 2 15,856

Section 3: Applications to the Information Commissioner on declining to act on requests

  Number of requests
Outstanding from previous reporting period 0
Sent during reporting period 0
Total 0
Approved by the Information Commissioner during reporting period 0
Declined by the Information Commissioner during reporting period 0
Withdrawn during reporting period 0
Carried over to next reporting period 0

Section 4: Requests closed during the Reporting period

4.1 Disposition and completion time

Disposition of requests Completion time
1 to 15 Days 16 to 30 Days 31 to 60 Days 61 to 120 Days 121 to 180 Days 181 to 365 Days More than 365 Days Total
All disclosed 33 106 50 21 1 5 4 220
Disclosed in part 5 78 70 102 54 39 39 387
All exempted 1 1 0 0 2 1 1 6
All excluded 0 0 0 2 0 0 0 2
No records exist 92 84 21 2 0 4 3 206
Request transferred 9 1 0 1 0 0 0 11
Request abandoned 289 17 3 7 1 11 14 342
Neither confirmed nor denied 0 2 0 0 0 0 0 2
Declined to act with the approval of the Information Commissioner 0 0 0 0 0 0 0 0
Total 429 289 144 135 58 60 61 1,176

4.2 Exemptions

Section Number of requests
13(1)(a) 3
13(1)(b) 0
13(1)(c) 19
13(1)(d) 0
13(1)(e) 0
14 55
14(a) 3
14(b) 0
15(1) 12
15(1) - I.A.* 4
15(1) - Def.* 0
15(1) - S.A.* 0
16(1)(a)(i) 3
16(1)(a)(ii) 0
16(1)(a)(iii) 0
16(1)(b) 5
16(1)(c) 19
16(1)(d) 0
16(2) 82
16(2)(a) 0
16(2)(b) 1
16(2)(c) 13
16(3) 0
16.1(1)(a) 0
16.1(1)(b) 0
16.1(1)(c) 1
16.1(1)(d) 0
16.2(1) 0
16.3 0
16.4(1)(a) 0
16.4(1)(b) 0
16.5 0
16.6 0
17 0
18(a) 0
18(b) 1
18(c) 0
18(d) 1
18.1(1)(a) 0
18.1(1)(b) 0
18.1(1)(c) 0
18.1(1)(d) 0
19(1) 182
20(1)(a) 1
20(1)(b) 74
20(1)(b.1) 0
20(1)(c) 36
20(1)(d) 3
20.1 4
20.2 0
20.4 0
21(1)(a) 154
21(1)(b) 140
21(1)(c) 15
21(1)(d) 1
22 0
22.1(1) 0
23 21
23.1 0
24(1) 55
26 3
  • * I.A.: International Affairs
  • Def.: Defence of Canada
  • S.A.: Subversive Activities

4.3 Exclusions

Section Number of requests
68(a) 2
68(b) 0
68(c) 0
68.1 0
68.2(a) 0
68.2(b) 0
69(1) 0
69(1)(a) 3
69(1)(b) 0
69(1)(c) 0
69(1)(d) 4
69(1)(e) 4
69(1)(f) 4
69(1)(g) re (a) 50
69(1)(g) re (b) 0
69(1)(g) re (c) 24
69(1)(g) re (d) 9
69(1)(g) re (e) 16
69(1)(g) re (f) 28
69.1(1) 0

4.4 Format of information released

Paper Electronic Other
E-record Data set Video Audio
12 595 0 0 0 0

4.5 Complexity

4.5.1 Relevant pages processed and disclosed for paper and e-record formats
Number of pages processed Number of pages disclosed Number of requests
93,092 66,018 959

4.5.2 Relevant pages processed per request disposition for paper and e-record formats by size of requests
Disposition Less than 100
pages processed
100-500
pages processed
501-1000
pages processed
1001-5000
pages processed
More than 5000
pages processed
Number of requests Pages processed Number of requests Pages processed Number of requests Pages processed Number of requests Pages processed Number of requests Pages processed
All disclosed 205 2,438 13 2,856 1 615 1 4,048 0 0
Disclosed in part 271 7,838 85 19,000 21 13,704 8 15,470 2 18,689
All exempted 6 181 0 0 0 0 0 0 0 0
All excluded 2 38 0 0 0 0 0 0 0 0
Request abandoned 328 123 7 2,135 5 3,410 2 2,547 0 0
Neither confirmed nor denied 2 0 0 0 0 0 0 0 0 0
Declined to act with the approval of the Information Commissioner 0 0 0 0 0 0 0 0 0 0
Total 814 10,618 105 23,991 27 17,729 11 22,065 2 18,689

4.5.3 Relevant minutes processed and disclosed for audio formats
Number of minutes processed Number of minutes disclosed Number of requests
0 0 0

4.5.4 Relevant minutes processed per request disposition for audio formats by size of requests
Disposition Less than 60 minutes processed 60 - 120 minutes processed More than 120 minutes processed
Number of requests Minutes processed Number of requests Minutes processed Number of requests Minutes processed
All disclosed 0 0 0 0 0 0
Disclosed in part 0 0 0 0 0 0
All exempted 0 0 0 0 0 0
All excluded 0 0 0 0 0 0
Request abandoned 0 0 0 0 0 0
Neither confirmed nor denied 0 0 0 0 0 0
Declined to act with the approval of the Information Commissioner 0 0 0 0 0 0
Total 0 0 0 0 0 0

4.5.5 Relevant minutes processed and disclosed for video formats
Number of minutes processed Number of minutes disclosed Number of requests
0 0 0

4.5.6 Relevant minutes processed per request disposition for video formats by size of requests
Disposition Less than 60 minutes processed 60 - 120 minutes processed More than 120 minutes processed
Number of requests Minutes processed Number of requests Minutes processed Number of requests Minutes processed
All disclosed 0 0 0 0 0 0
Disclosed in part 0 0 0 0 0 0
All exempted 0 0 0 0 0 0
All excluded 0 0 0 0 0 0
Request abandoned 0 0 0 0 0 0
Neither confirmed nor denied 0 0 0 0 0 0
Declined to act with the approval of the Information Commissioner 0 0 0 0 0 0
Total 0 0 0 0 0 0

4.5.7 Other complexities
Disposition Consultation required Legal advice sought Other Total
All disclosed 43 0 0 43
Disclosed in part 220 85 0 305
All exempted 2 0 0 2
All excluded 0 2 0 2
Request abandoned 7 0 0 7
Neither confirmed nor denied 0 0 0 0
Declined to act with the approval of the Information Commissioner 0 0 0 0
Total 272 87 0 359

4.6 Closed requests

4.6.1 Requests closed within legislated timelines
Number of requests closed within legislated timelines 990
Percentage of requests closed within legislated timelines (%) 84.18367347

4.7 Deemed refusals

4.7.1 Reasons for not meeting legislated timelines
Number of requests closed past the legislated timelines Principal Reason
Interference with operations/ Workload External Consultation Internal Consultation Other
186 92 27 4 63

4.7.2 Requests closed beyond legislated timelines (including any extension taken)
Number of days past legislated timelines Number of requests past legislated timeline where no extension was taken Number of requests past legislated timeline where an extension was taken Total
1 to 15 days 23 13 36
16 to 30 days 8 5 13
31 to 60 days 8 8 16
61 to 120 days 7 16 23
121  to 180 days 7 9 16
181 to 365 days 22 10 32
More than 365 days 28 22 50
Total 103 83 186

4.8 Requests for translation

Translation requests Accepted Refused Total
English to French 0 0 0
French to English 0 0 0
Total 0 0 0

Section 5: Extensions

5.1 Reasons for extensions and disposition of requests

Disposition of requests where an extension was taken 9(1)(a)
Interference with Operations/ Workload
9(1)(b)
Consultation
9(1)(c)
Third-Party notice
Section 69 Other
All disclosed 25 0 26 5
Disclosed in part 85 28 136 22
All exempted 1 0 3 0
All excluded 0 1 1 0
Request abandoned 14 3 7 7
No records exist 3 0 2 2
Declined to act with the approval of the Information Commissioner 0 0 0 0
Total 128 32 175 36

5.2 Length of extensions

Length of Extensions 9(1)(a)
Interference with Operations/ Workload
9(1)(b)
Consultation
9(1)(c)
Third-Party notice
Section 69 Other
30 days or less 68 0 28 2
31 to 60 days 34 0 15 28
61 to 120 days 20 22 94 6
121 to 180 days 2 10 35 0
181 to 365 days 1 0 3 0
365 days or more 3 0 0 0
Total 128 32 175 36

Section 6: Fees

Fee type Fee collected Fee waived Fee refunded
Number of requests Amount Number of requests Amount Number of requests Amount
Application 947 $4,735.00 216 $1,080.00 0 $0.00
Other fees 0 $0.00 0 $0.00 0 $0.00
Total 947 $4,735.00 216 $1,080.00 0 $0.00

Section 7: Consultations Received From Other Institutions and Organizations

7.1 Consultations received from other Government of Canada institutions and other organizations

Consultations Other Government of Canada Institutions Number of Pages to Review Other Organizations Number of Pages to Review
Received during the reporting period 180 10,243 9 207
Outstanding from the previous reporting period 25 3,004 1 6
Total 205 13,247 10 213
Closed during the reporting period 185 9,806 6 159
Carried over within negotiated timelines 13 636 4 54
Carried over beyond negotiated timelines 7 2,805 0 0

7.2 Recommendations and completion time for consultations received from other Government of Canada institutions

Recommendation Number of days required to complete the consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
Disclose entirely 38 38 33 19 1 1 0 130
Disclose in part 0 8 19 14 2 1 0 44
Exempt entirely 0 0 2 3 0 0 0 5
Exclude entirely 0 0 0 0 0 0 0 0
Consult other institution 0 0 0 0 0 0 0 0
Other 4 0 1 1 0 0 0 6
Total 42 46 55 37 3 2 0 185

7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada

Recommendation Number of days required to complete the consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
Disclose entirely 0 2 0 0 0 0 0 2
Disclose in part 0 0 1 0 0 0 0 1
Exempt entirely 0 0 2 1 0 0 0 3
Exclude entirely 0 0 0 0 0 0 0 0
Consult other institution 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0
Total 0 2 3 1 0 0 0 6

Section 8: Completion time of Consultations on Cabinet Confidences

8.1 Requests with Legal Services

Number of days Fewer than 100 pages processed 100-500
pages processed
501-1000
pages procesed
1001-5000
pages procesed
More than 5000
pages procesed
Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed
1 to 15 4 87 0 0 0 0 0 0 0 0
16 to 30 34 711 1 101 0 0 0 0 0 0
31 to 60 36 619 1 117 0 0 0 0 0 0
61 to 120 8 288 0 0 0 0 0 0 0 0
121 to 180 0 0 0 0 0 0 0 0 0 0
181 to 365 0 0 0 0 0 0 1 2 0 0
More than 365 0 0 0 0 0 0 0 0 0 0
Total 82 1,705 2 218 0 0 1 2 0 0

8.2 Requests with Privy Council Office

Number of days Fewer than 100 pages processed 100-500
pages processed
501-1000
pages procesed
1001-5000
pages procesed
More than 5000
pages procesed
Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed
1 to 15 0 0 0 0 0 0 0 0 0 0
16 to 30 0 0 0 0 0 0 0 0 0 0
31 to 60 6 78 1 121 0 0 0 0 0 0
61 to 120 1 6 0 0 0 0 0 0 0 0
121 to 180 4 164 0 0 0 0 0 0 0 0
181 to 365 1 8 0 0 0 0 0 0 0 0
More than 365 0 0 0 0 0 0 0 0 0 0
Total 12 256 1 121 0 0 0 0 0 0

Section 9: Investigations and Reports of finding

9.1 Investigations

Section 32
Notice of intention to investigate
Subsection 30(5)
Ceased to investigate
Section 35
Formal Representations
44 4 14

9.2 Investigations and Reports of finding

Section 37(1) Initial Reports Section 37(2) Final Reports
Received Containing recommendations issued by the Information Commissioner Containing orders issued by the Information Commissioner Received Containing recommendations issued by the Information Commissioner Containing orders issued by the Information Commissioner
0 0 0 36 36 0

Section 10: Court action

10.1 Court actions on complaints

Section 41
Complainant (1) Institution (2) Third Party (3) Privacy Commissioner (4) Total
0 0 0 0 0

10.2 Court actions on third party notifications under paragraph 28(1)(b)

Section 44 - under paragraph 28(1)(b)
0

Section 11: Resources related to the Access to Information Act

11.1 Allocated costs

Expenditures Amount
Salaries $2,645,896
Overtime $13,487
Goods and Services $513,791
  • Professional services contracts
$506,106  
  • Other
$7,685
Total $3,173,174

11.2 Human Resources

Resources Person Years dedicated to Access to Information activities
Full-time employees 31.560
Part-time and casual employees 1.429
Regional staff 0.000
Consultants and agency personnel 2.343
Students 0.000
Total 35.332

Note: Enter values to three decimal places.

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