A Performance Indicator Framework for Accessibility Data: Transportation

American Sign Language (ASL) version of On this page, alternate formats, list of acronyms and Accommodations definition (no audio, no captions)

(English Content)

Alternate formats

Performance Indicator Framework for Accessibility Data: Transportation [PDF - 293 KB]

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List of acronyms

ACA: Accessible Canada Act
CHRC: Canadian Human Rights Commission
CTA: Canadian Transportation Agency
SSA - EAT: Survey Series on Accessibility - Experiences with Accessibility and Travel

List of definitions

Accommodations: Arrangements that enable persons with disabilities to fully participate in society, including accessing services, employment, or housing. Accommodations help support equal participation in environments that are not inclusive and cannot be modified for persons with disabilities.

American Sign Language (ASL) version of Barrier definition (no audio, no captions)

(English Content)

Barrier: Refers to anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation (as defined by the Accessible Canada Act).

American Sign Language (ASL) version of Disability, Modes of transportation and Proportion definitions (no audio, no captions)

(English Content)

Disability: Refers to any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society (as defined by the Accessible Canada Act).
Modes of Transportation: Refers to any form of public transportation. Examples include planes, trains, ferries, buses that travel between provinces, intercity buses, specialized transit including Para Transpo, and taxis.
Proportion: A measurement that describes a part, share, or number considered in comparison to the whole. It is always expressed between 0 and 1 or as a percentage.

Ambition for transportation

American Sign Language (ASL) version of Ambition for transportation, Performance indicators and Proportion of persons with disabilities whose transportation needs have been met (no audio, no captions)

(English Content)

Barrier-free transportation for persons with disabilities.

Performance indicators

Performance indicators are a specific, observable, and measurable characteristic. They are used to show progress (either positive or negative) towards achieving a specific outcome.

Each performance indicator includes a description and data sources that will help inform progress against that indicator. In some instances, data sources are still being identified.

The following list contains only core indicators. Core indicators are high-level performance indicators that measure progress and trends over time. These measures identify achievement of a specific outcome (either positive or negative). An example includes decreased number of persons with disabilities with unmet transportation needs.

Core indicators

1. Proportion of persons with disabilities whose transportation needs have been met

Description

This indicator refers to persons with disabilities who have not experienced any barriers to accessibility while using transportation services.

Data source

SSA – EAT

American Sign Language (ASL) version of Core indicators, Proportion of persons with disabilities with unmet transportation needs, Proportion of persons with disabilities whose specialized transportation needs have not been met, and Proportion of persons with disabilities using transportation services who experience barriers related to the built environment (no audio, no captions)

(English Content)

2. Proportion of persons with disabilities with unmet transportation needs

Description

This indicator refers to persons with disabilities who are completely unable to travel because of one or more barriers within the transportation system.

Data source

SSA – EAT

3. Proportion of persons with disabilities whose specialized transportation needs have not been met

Description

This indicator refers to persons with disabilities who require specialized transportation and are unable to access it. Examples include, Para Transpo, Handi-Van and HandyDART.

Data source

Data sources are being explored

4. Proportion of persons with disabilities using transportation services who experience barriers related to the built environment

Description

This indicator refers to barriers encountered with structures, features and facilities related to any mode of transportation. Examples of barriers include a lack of curb cuts at bus stops, a lack of elevators in airport terminals, and entrances and exits that are blocked by snow or other obstructions.

Data source

SSA – EAT

American Sign Language (ASL) version of Proportion of persons with disabilities using transportation services who experience barriers related to information and communication technologies and Proportion of persons with disabilities using transportation services who experience barriers related to communication (no audio, no captions)

(English Content)

5. Proportion of persons with disabilities using transportation services who experience barriers related to information and communication technologies

Description

This indicator refers to barriers encountered in the digital world. This includes devices, applications, systems, and networks specific to transportation. Examples of barriers include a lack of accessible self-serve kiosks and a lack of accessible services that are primarily offered digitally.

Data source

SSA – EAT

6. Proportion of persons with disabilities using transportation services who experience barriers related to communication

Description

This indicator refers to barriers encountered with written, verbal, non-verbal, or visual communication such as signs. Examples of barriers include difficulties making travel arrangements over the phone, difficulties receiving and following directions, and a lack of signage and other wayfinding mechanisms in accessible formats.

Data source

SSA – EAT

American Sign Language (ASL) version of Proportion of persons with disabilities using transportation services who experience barriers related to accommodations and Proportion of persons with disabilities who report damage or loss to mobility/assistive aids and devices when travelling (no audio, no captions)

(English Content)

7. Proportion of persons with disabilities using transportation services who experience barriers related to accommodations

Description

This indicator refers to barriers encountered getting appropriate supports when travelling via any mode of transportation. Examples of barriers include difficulties arranging travel with a service animal or other aids and assistive devices.

Data source

SSA – EAT

8. Number of persons with disabilities who report damage or loss to mobility/assistive aids and devices when travelling

Description

This indicator refers to complaints related to the loss or damage of aids and assistive devices during the travel journey in federally regulated transportation spaces. Examples include lost or damaged wheelchairs.

Data source

CTA administrative data

American Sign Language (ASL) version of Number of complaints received by the Canadian Human Rights Commission (CHRC), Find data on transportation, Find performance indicators on and Related links (no audio, no captions)

(English Content)

9. Number of complaints received by the Canadian Human Rights Commission (CHRC)

Description

This indicator refers to complaints filed by an individual further to experiencing harm because a regulated entity has not complied with an aspect or element of regulation made under the Accessible Canada Act (ACA) and resolved in favour of the applicant.