Employment Insurance (EI) benefit statement

The benefit statement is mailed to you shortly after you apply for benefits. The statement includes your access code (4 digit number), which is printed in the shaded area at the top of the benefit statement. Your access code is needed to submit your required bi-weekly reports. Access the instructions on when and how to complete your reports with our Internet Reporting Service or our Telephone Reporting Service.

If you had an EI claim within the last month, you will not receive a new access code in the mail. You can use the same access code that you previously used to complete your bi-weekly reports.

Sample

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Service Canada

000001

Important Employment Insurance information for you

Date

9999 P20 000001

Name

Address line 1

Address line 2

Postal code

This is your access code: ****** xxxx******

Use this code to submit your reports and access information.

Your access code provides you with access to online services that are recommended as your main source of information while you receive Employment Insurance (El) benefits. Do not share your code with anyone and always store it in a safe place. It is used to identify you and ensures that your privacy is protected.

1: You must submit your bi-weekly reports using your access code

You can find out when you must submit your bi-weekly reports using the Internet Reporting Service or the Telephone Reporting Service at 1 800 531-7555. You can also sign-in to My Service Canada Account to find out when you must submit your reports. If you have applied or you are receiving El regular, sickness or fishing benefits you must submit bi-weekly reports.

If you are receiving work-sharing, apprentice, maternity, parental, compassionate care or benefits for parents of critically ill children you may have chosen the option that exempts you from submitting bi-weekly reports. If so, you also agreed to inform Service Canada immediately if you worked, received money or there are other circumstances that could affect the amount of benefits you receive. If you have not chosen the option to be exempted from submitting bi-weekly reports for these types of benefits, you must submit bi-weekly reports.

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2: Register for My Service Canada Account (MSCA)

MSCA allows you to:

  • view your EI messages, payment information and claim history
  • find out when you must submit your bi-weekly reports and see the details of previously submitted reports
  • update your personal information, including your address
  • sign up for direct deposit if you are currently receiving benefit payments by cheque
  • access your EI tax slips electronically so that you can file your income taxes sooner
  • view Records of Employment your employers have submitted to Service Canada electronically
  • and more

Sign up for direct deposit today

The Government of Canada is switching from cheques to direct deposit, an electronic transfer of funds deposited directly into your bank account.

Sign up for direct deposit today through My Service Canada Account.

Need more information about EI

To find out more, visit the Employment Insurance benefits and leave web page.

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