Disruption of Canada Post services

Employment and Social Development Canada and Service Canada have measures in place to ensure that clients continue to receive services and benefits during a disruption of Canada Post services.

On this page

Canada Child Benefit

Effective November 27, 2018, Canada Post has resumed normal postal operations. As a result, the December Canada child benefit (CCB) cheque and its related provincial and territorial amounts will be delivered by December 13, 2018, as regularly scheduled.

To ensure benefit payments are delivered by December 13, the CRA may be releasing benefit cheques earlier than usual. If you are a benefit recipient, make sure you do not cash your cheque until the date on the cheque.

Recipients should wait five working days before contacting the CRA about a late payment.

Canadian Passports

Canada Post services across Canada may be affected by ongoing delays in service from continued labour negotiations.

Delays may be experienced in:

  • receiving applications mailed within or to Canada; and
  • sending mail to you

If you're planning on submitting a passport application by mail  apply early.

If you are travelling within the next six weeks, apply for a passport in person at a Service Canada Centre - Passport service office.

Visit Canada Post for more information on postal delays.

Employment Insurance Benefits

We encourage all Canadians to sign up for direct deposit through My Service Canada Account to avoid delays. Direct deposit is the most efficient and surest method of payment that will not be impacted by a postal disruption.

As Canada Post returns to normal postal service, please note that you may experience delays in receiving your EI payment by mail.

Grants and Contributions Programs

Applications for funding and funding agreements can be managed securely online from start to finish using the Grants and Contributions Online Services (GCOS). If you don’t have a GCOS account, please register now! Funding agreements currently being managed by mail or other traditional means can be converted to GCOS. Please note that the registration process can take a few weeks to complete. 

Direct deposit is also available for all our programs. If you are currently in receipt of funding but don’t use direct deposit, please contact your project officer to obtain a direct deposit request form.

Work Sharing

As Canada Post returns to normal postal service, please note that potential delays may occur for employers who mailed their application using the regular mail service during the postal strike due to backlogs in postal system.

For employers who dropped off their applications at their nearest Service Canada Centre or sent them directly to the closest processing centre by courier, the processing time associated with their application will not be affected.

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: