Possible disruption of Canada Post services

Service Canada has measures in place to ensure that clients continue to receive services and benefits during a possible disruption of Canada Post services.

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My Service Canada Account

If you receive benefit cheques by mail, you can sign up for direct deposit through My Service Canada Account. Direct deposit is the most efficient and surest method of payment that will not be impacted by a postal disruption.

Due to the Canada Post service disruption, there may be delays in receiving your Personal Access Code by mail. Personal Access Codes can be obtained in person at a Service Canada Office near you.

Apprenticeship Incentive Grant, Apprenticeship Completion Grant

We encourage you to sign up for direct deposit to avoid delays in receiving your cheque. Direct deposit is the most efficient and surest method of payment that will not be impacted by a postal disruption. It is secure, convenient and reliable.

Please note that it is not mandatory for you to apply for the grant during the postal disruption. The deadline to apply is June 30 of the calendar year following the date you progressed in your apprenticeship program.

If you still wish to apply for the Apprenticeship Incentive Grant or the Apprenticeship Completion Grant during the postal disruption, apply online.

You have the following options to provide your supporting documents:

  • Send your supporting documents by mail.
  • Send your documents by courier, at your own expense.

Canadian Benefit for Parents of Young Victims of Crime/ Federal Income Support for Parents of Murdered or Missing Children

During the Canada Post service disruption, the processing of applications for the Canadian Benefit for Parents of Young Victims of Crime or the Federal Income Support for Parents of Murdered or Missing Children (PMMC) grant will not be impacted.

We encourage applicants to apply online and submit their supporting documents (original signed copies of the Employment Form(s) and Incident Report Form) at the nearest Service Canada Centre. If a paper application is completed, it can be dropped off at the nearest Service Canada Centre along with original signed copies of the Employment Form(s) and Incident Report Form.

We encourage all applicants to sign up for direct deposit to avoid delays. Direct deposit is the most efficient and surest method of payment that will not be impacted by a postal disruption.

Child Care Benefit

The Canada Revenue Agency (CRA) has measures in place to ensure that you continue to receive Canada Child Benefit payments during a possible disruption of Canada Post services.

Recipients who receive Canada Child Benefit payments by mail will receive their cheque as usual for the month of October. These cheques will be delivered by Canada Post as a normal postal delivery on October 19, 2018.

If the Canada Post service disruption continues into the month of November, cheques will be delivered by Canada Post on November 20, 2018.

Canadian Passports

Canada Post is currently in labour negotiations. Failed negotiations could lead to delays in:

  • receiving applications mailed within or to Canada
  • sending mail to you

If you’re planning on submitting a passport application, apply early.

If you are travelling within the next six weeks, apply for a passport in person at a Passport office.

Visit Canada Post for more information before sending any application by mail. We’ll keep you updated as we learn more.

Canada Pension Plan and Old Age Security

Canada Pension Plan and Old Age Security cheques will be delivered by Canada Post on October 22, 2018. Payments will be dated October 29.

We encourage all Canadians to sign up for direct deposit through the My Service Canada Account to avoid delays. Direct deposit is the most efficient and surest method of payment that will not be impacted by a postal disruption.

In the event of a full postal disruption Canada Pension Plan and Old Age Security have measures in place to ensure that you receive services and benefits. Additional information and instructions will be posted on this page.

Canada Student Loans and Grants and Canada Apprentice Loans

In the event of a Canada Post labour disruption, students should continue to apply for student loans and grants to support their post-secondary education. To apply for Canada Student Loans and Grants, contact your home province or territory for details. For Canada Apprentice Loans, the application is available online on the Canada Apprentice Loan (CAL) online service website.

Submitting loan documents to the NSLSC

Full-time students

Since April 2018, full-time students can register for an on-line account and complete the Master Student Financial Assistance Agreement (MSFAA) electronically by following Step 4A instructions under Apply for a loan for full-time studies. A Canada Post labour disruption would therefore not affect their ability to submit their loan documents to the NSLSC.

Part-time students

During a Canada Post labour disruption, part-time students have two options for submitting their student loan and grant documents:

  1. You may drop off your loan documents at a Service Canada Office near you.
  2. You can also courier your loan documents to the National Student Loans Service Centre (NSLSC) at your own expense.

Courier address:
National Student Loans Service Centre
2 Robert Speck Parkway
Mississauga, Ontario  L4Z 1H8

Note: Some students may also have the option to drop off their documents at provincial service centres. Please contact your province for more information.

In all cases, carefully review the checklist below and ensure that you have completed each step before submitting your loan and grant documents.

Part-time student loan and grant document checklist

Please ensure you have completed each of the steps under Apply for a loan for part-time studies to submit loan and grant documents to the NSLSC. If you miss any of these steps, your document cannot be processed.

Receiving loan and grant payments

It is recommended that student borrowers set up direct deposit arrangements so that funds can be transferred directly to their bank accounts. Direct deposit is the standard way the Government of Canada delivers payments to Canadians and is the fastest and safest way to get your money. Contact the NSLSC or CAL online service to enroll for direct deposit.

If you are receiving cheques, Canada Post has committed to deliver cheques around the 20th day of each month for Canada Student Loans, Grants, and Canada Apprentice Loans.

Making loan payments

If you are currently making payments via cheque or money order, it is recommended to set up a Pre-Authorized Payment Plan or submit your payment through online banking. For Pre-Authorized Payment Plan, visit your NSLSC or CAL online service account to download and complete a Pre-Authorization Debit Form. You will have to submit the form via courier.

You can also make your loan payments using your financial institutions’ online or telephone banking services. To arrange for this option, contact your financial institution or visit its website. Add the Canada Apprentice Loan to your bill payment list. Use your loan number as your account number. For NSLSC borrowers, add National Student Loans Service Centre to your bill payment list. Use your loan number as your account number.

Please note that during a Canada Post labour disruption, you remain responsible for the repayment of your loan as per the terms of your loan agreement.

Receiving information about your loans and grants

Many notifications about your loans and grants are sent digitally through the NSLSC or CAL online service borrower accounts. Go online and ensure you have registered for your account and that your contact information is up to date. For critical and time-sensitive information, the NSLSC or CAL online service may also attempt to contact you by telephone.

Applying for the Repayment Assistance Plan

You can apply for the Repayment Assistance Plan (RAP) through the NSLSC or CAL online service websites. To create a new application, sign in to your account online and select “Repayment Assistance.”

Applying for the Severe Permanent Disability Benefit

To apply for the Severe Permanent Disability Benefit (SPDB), contact the National Student Loans Service Center (NSLSC) at 1-888-815-4514 or the Canada Apprentice Loan Service Centre (CALSC) at 1-855-844-5670. To submit your confidential SPDB documents, you may courier the documents to the Canada Student Loans Program (c/o Client Services Division, 140 Place du Portage, Hull, QC K1A 0J9) at your own expense to ensure the timely processing. Alternatively, you may wait until the service disruption is over to submit your documents. Please note that during the adjudication process, you remain responsible for the repayment of your loan as per the terms of your Student Loan Agreement.

For further assistance regarding your loan

For Canada Student Loans and Grants, please contact the NSLSC:

  • 1 888 815-4514 (within North America)
  • 800 2 225-2501 (outside North America)
  • TTY 1 888 815-4556

For apprentice loans, please contact the CALSC:

  • 1 855 844-5670 (within North America)
  • 905 283-1766 (outside North America)
  • TTY 1 855 844-5671

Employment Insurance Benefits

We encourage all Canadians to sign up for direct deposit to avoid delays. Direct deposit is the most efficient and surest method of payment that will not be impacted by a postal disruption.

In the event of a full postal disruption, Employment Insurance (EI) has measures in place to ensure that you receive services and benefits. Additional information and instructions will be posted on this page.

Grants and Contributions Programs

If there is a disruption of Canada Post services, Employment and Social Development Canada and Service Canada will provide you with additional support in submitting your funding application or to receive a payment.

If you need to submit an application, we encourage you to use the Grants and Contributions Online Services (GCOS). It is a secure online service that does not require the use of the postal service.

If you don’t have a GCOS account register now! Please note that the registration process can take a few weeks to complete. 

Social Insurance Number

Individuals who need a Social Insurance Number (SIN) during periods of postal disruption are encouraged to apply in-person at a Service Canada Centre. For more information on how to apply, visit the Social Insurance Number – Overview page.

For individuals who are unable to go to a local office and are eligible to apply by mail, can courier their application.

Employers who require a confirmation of an employee’s SIN can call Service Canada's Social Insurance Registration office at 1-800-206-7218 and select Option "3."

Urgent SINs that are required for financial reasons or to access government services will be processed on a priority basis and provided to the client using an alternative to the mail process.

Temporary Foreign Worker Program

During a Canada Post service disruption, you must submit your Labour Market Impact Assessment (LMIA) application by fax or courier to the appropriate location.

If you have mailed your LMIA application, we suggest that you resend the complete application package by fax or by courier.

Wage Earner Protection Program

We encourage all applicants to sign up for direct deposit to avoid delays. Direct deposit is the most efficient and surest method of payment and will not be impacted by a postal disruption.

We encourage applicants to apply for the Wage Earner Protection Program online to avoid delays. Applications submitted by mail during a postal disruption will be accepted outside the 56-day application deadline.

Decision letters on applications will be delayed during a postal disruption.

An extension will be granted for Wage Earner Protection Program review and appeal requests submitted by mail during a postal disruption.

Work Sharing

Processing of applications for work-sharing agreements will not be impacted by the Canada Post service disruption.

We encourage all employers to drop off their applications at their nearest Service Canada Centre or send them directly to the closest processing centre by courier.

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