Federal Workers' Compensation Service: After submitting a claim

After submitting a claim

From: Employment and Social Development Canada

On this page

While waiting for a decision

Employee and dependant(s) responsibilities:

  • collaborate with the employer and provincial workers’ compensation board case manager to make sure that:
    • the claim information is complete, and
    • the claim information is accurate

Employee’s additional responsibilities:

  • follow medical advice and treatments, and
  • communicate with their employer and their case manager, as required

Employer’s responsibilities:

  • collaborate with the Federal Workers’ Compensation Service and the provincial workers’ compensation board to make sure that:
    • the claim information is complete the claim information is accurate, and
    • the earnings information is provided and accurate
  • communicate with the employee while they are receiving treatment, and support a safe and timely return to work

If the claim is accepted

Employee’s responsibilities:

  • follow guidance and advice provided by the provincial workers’ compensation board, and treatment plan provided by their Healthcare provider, and
  • collaborate in the development and implementation of the return to work plan

Note: An employer may grant leave of absence with pay to its employee (Injury-on-Duty leave) if:

  • the employee is unable to work due to a workplace injury or illness
  • there is no suitable accommodation for the employee’s medical restriction(s), and
  • the provincial workers’ compensation board accepts the claim

Employer’s responsibilities:

  • communicate with the employee to monitor the employee’s improvement
  • follow medical advice and support the safe and timely return to work of the employee including providing accommodation, as required

Dependant(s) only:

  • the dependant may receive compensation (a lump sum or pension) from the Federal Workers’ Compensation Service
  • the additional expenses that are compensated by the supplementary payment are usually for the preparation and transportation of the body

If the claim is denied

A provincial workers’ compensation board may deny a claim. Some of the reasons include:

  • lack of supporting evidence
  • the injury or illness is not work-related
  • if the evidence supports that the employee was responsible for the injury or illness due to willful misconduct or negligence

If a claim is denied, the employee or dependant(s) may consult the provincial workers’ compensation board to obtain:

  • the reason(s) for the decision, and
  • information on the process to review or appeal a decision

Contact us

Federal Workers’ Compensation Service
Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: