Multi-factor authentication to access My Service Canada Account

Multi-factor authentication is an enhanced security measure. It helps protect your personal information. This mandatory step helps prevent unauthorized access to your My Service Canada Account (MSCA). You will need to confirm your identity each time you access MSCA.

Note: This step does not apply to BC Services Card users. You will be asked to confirm your identity on the BC Services Card app.

How to register

To register for multi-factor authentication:

• sign in to MSCA or register for an account if you’re a new user
• answer the security questions that appear on the screen (returning GCKey users only)
• choose 1 of the following security options on the multi-factor authentication page:

Authenticator app

Download a free secure authenticator app on your device (smartphone, tablet, laptop or desktop). The app will create a security code. Enter the code on the multi-factor authentication page to confirm your identity. No personal information is shared between the third party app and the Government of Canada.

Text message (SMS)

Provide your cell phone number to receive a security code by text message (SMS). You can provide a local or international phone number. Enter the code you received to confirm your identity.

Voice message

Provide your phone number (cell phone or landline) to receive a security code by voice message. You can provide a local or international phone number. Enter the code you received to confirm your identity.

MSCA Passcode Grid

Use the MSCA Passcode Grid option if you don’t have a telephone or a smart device. A unique Passcode Grid will be created just for you. You will need to save or print it for future use each time you sign in to MSCA. It is a table made up of numbered rows and lettered columns, with unique values in each cell. Enter the requested combination of values to confirm your identity. Your MSCA Passcode Grid will expire after 24 months.

After you register

Once your identity is confirmed, you will have access to MSCA. You’ll need to enter a security code to confirm your identity each time you sign in to MSCA.

You can reset your multi-factor authentication security option if you:

• lost/replaced your smartphone/tablet or it got stolen
• changed your phone number
• deleted/re-installed the authenticator app
• lost your MSCA Passcode Grid
• want to use another multi-factor authentication option

Help

If your MSCA is locked due to the security code, please contact our Registration and Authentication Help Desk at 1-866-279-5238. We can help you from 8:30 am to 4:30 pm local time, Monday to Friday (closed on civic holidays).