Notice of Defect Handbook: appendix A


Appendix A - Notice of Defect (Template/guide)

  1. The name of the company giving the notice:
  2. For a vehicle or vessel
    • The vehicle class (e.g., light-duty vehicle, light-duty truck, medium-duty passenger vehicle, complete heavy-duty vehicle, heavy-duty vehicle, and motorcycle):
    • The make:
    • The model:
    • The model year:
    • The period during which it was manufactured:
    • The Vehicle Identification Number (VIN) or VIN range (if available, otherwise this information may be submitted in the initial report):

    For an engine

    • The name of the manufacturer:
    • The make:
    • The model:
    • The model year:
    • The period during which the engine was manufactured:
    • The EPA engine family identification (if applicable):
    • The engine serial number:
    • A description of the vehicle/machine in which the engine is installed or likely to be installed:
  3. The number of units affected by the defect (if available, otherwise an estimate would be acceptable):
  4. The estimated percentage of the potentially affected units that contain the defect:
  5. A clear and brief description including the nature (contributing factors and known causes) and physical location of the defect:
  6. A clear and brief description of possible consequences and pollution risks arising from the defect:
  7. A clear and brief description of the measure(s) to be taken to correct the defect, and how they will be implemented. The description should indicate any precautions an owner can take in the interim (until the remedy is applied) to minimize risks and implications:
  8. A chronology of all principal events that led to the determination of the existence of the defect (example below). If this information is not yet available, it may instead be submitted in the subsequent report - the initial report):

  9. The estimated date of owner notification:
  10. A description of the means available to the company to contact the current owner of each affected unit:
  11. Contact person information (agent for the company):
Sample chronology of principal events
Date Event
January 20, 20XX: Complaint received concerning a driveability issue caused by a potentially defective XYZ component.
January 22, 20XX: Suspect vehicle was evaluated by field service team. Component failure is confirmed.
February 1, 20XX: Field investigation initiated. Twenty-three similar vehicles were inspected.
February 9, 20XX: Cause of component failure is identified. Field evaluation results submitted to Team Review Committee.
February 9, 20XX: The defect was classified as an emissions defect under the Canadian Environmental Protection Act, 1999 and a notice of defect was given to Environment Canada.
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